Interface and User Friendliness . Reliability of Data.
It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.
It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.