The sales person made a big deal about how she wanted to help us get set up so that we would be successful, but she clearly had a "sales process" and became almost rude when I wouldn't follow her schedule for making a decision. And once we paid for the subscription, she was gone.
Now that we have the tool, there is basically no support. No phone number to call, no chat support, only e-mail. So far, I sent an e-mail telling them what we tried, and the e-mail came back basically telling us to try the things we told them we already tried. One gets approximately 1 hint per day, based on the turnaround time of the e-mails, and even when I asked if we could talk to someone directly, I got a "we have passed your concerns along". All we want is to get one of the people (for whom we are paying a subscription) into the system, and after several back and forth messages by e-mail it still isn't resolved.
I got fooled - I thought we were purchasing SalesForce, but I now realize it was a separate company purchased by Sales force, and my impression is that this company is not ready for PrimeTime - maybe 2 more years.