Salesmachine

(13)
4.3 out of 5 stars

Salesmachine is a realtime scoring platform that follow the health of customers in realtime and generates automatic tasks, emails & notifications to increase conversion rate and reduce churn!

Work for Salesmachine?

Learning about Salesmachine?

We can help you find the solution that fits you best.

Salesmachine Reviews

Ask Salesmachine a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 13 Salesmachine reviews
LinkedIn Connections
Salesmachine review by <span>Christophe G.</span>
Christophe G.
Validated Reviewer
Verified Current User
Review Source

"A must have for sales and customer success teams"

What do you like best?

Their daily usage indicator and map is a must for any biz dev team - even if they are using Intercom.

New features such as health indicators, license utilisation ratio, analytics are relevant and helpful for Sales/CSM teams

SalesMachine listens to its customers. They are moving fast on the roadmap and involve customers in the design and testing of important features.

It becomes more useful every day thanks to their growing in/out data exchange capabilities

What do you dislike?

Most roadblocks have been removed from the application and to be honest the provided features set is way enough for a few rounds of implementation/integration in our processes.

Recommendations to others considering the product

SaleMachine will definitely help your sales / customer success team - even if you're already using apps such as Intercom, KissMetrics, etc.

Their accounts-centric approach and adoption/usage metrics really change how you can get the most out of your leads.

What business problems are you solving with the product? What benefits have you realized?

SalesMachine provides us a clear understanding of clients that are working in teams.

None of the other apps we are using provided us with this mandatory understanding of who we are talking to.

Before building a campaign or sending a message via Intercom, PipeDrive or email our sales team always checks the usage map and some additional metrics we do not get elsewhere.

For example with a 100 users clients we can determine if they are using our app, and if usage is due to a few team members or is evenly spread across the company.

We can adapt our interactions, build the right path to drive adoption and increase leads into sales transformation rate.

Sign in to G2 Crowd to see what your connections have to say about Salesmachine
Salesmachine review by <span>Paola G.</span>
Paola G.
Validated Reviewer
Verified Current User
Review Source

"The best value for money CSM platform"

What do you like best?

- Plug & play setup (Intercom and Mixpanel integration), I didn't need the help of a developer to integrate all the information from my users and accounts

- Have a 360-degree view of my accounts and have a good indicator of their health

- Simple, beautiful UX (I had several demos for other CSM platforms and I systematically found the UX too complex)

- Nice, reactive team

What do you dislike?

There are still some features missing but the team is open to customer feedback and they are working on them ;)

What business problems are you solving with the product? What benefits have you realized?

- Improving the visibility of customer activity, issues, health

- Scaling processes: the information comes to us instead of us looking everywhere around for it

- Being more proactive instead of reactive: being able to identify when a customer is at risk and prevent churn

What Customer Success solution do you use?

Thanks for letting us know!
Salesmachine review by <span>Emeric E.</span>
Emeric E.
Validated Reviewer
Verified Current User
Review Source

"The best (and most affordable) tool on the market for customer success"

What do you like best?

There are other customer success tools but they are way more expensive and not better!

The interface is great, you can visualize your customer and trial health with ease.

It connects with Slack which is great.

Great tool to identify red flags and act on them.

What do you dislike?

The setup is a bit tricky, but it's the case with any other customer success tools, they can't be plug and play...

What business problems are you solving with the product? What benefits have you realized?

Identify red flags, measure the health of our free trials and customers.

Salesmachine review by <span>Victoire F.</span>
Victoire F.
Validated Reviewer
Verified Current User
Review Source

"Perfect to gain productivity with my portfolio"

What do you like best?

I like the fact that you can add notes, all information we need, on each account. It is very usefull to change the deadlines, so that our Tasks list is update to date.

What do you dislike?

Some pages need to be redesigned so that we can have one view on all information from one page.

What business problems are you solving with the product? What benefits have you realized?

Gaining time every day on my checklist, and when I'm onboarding, following my customers.

Salesmachine review by <span>Vincent J.</span>
Vincent J.
Validated Reviewer
Review Source

"Salesmachine : A good way to help your Customer Success Team "

What do you like best?

- Salesmachine is really easy to setup. In 15 minutes you can see the health of your base.

- You can gather the content of the other tools you use to find a clear view of your client base at the same place.

- You can invite your colleagues to see your salesmachine for free.

- The support team is reactive and effective!

What do you dislike?

Salesmachine is really helpful but some little things could be improved (emails, type of alerts).

What business problems are you solving with the product? What benefits have you realized?

Without Salesmachine, the data visualisation of the use of our clients will be painful. Thanks to this tool, now, we know better our clients.

Salesmachine review by <span>Byron D.</span>
Byron D.
Validated Reviewer
Verified Current User
Review Source

"Sales machine gives you a quick insight into client behaviour!"

What do you like best?

The heat map is a quick and easy way to see how an account is using your tool

What do you dislike?

Not enough dashboards for Sales Teams looking for quick info on a particular account

What business problems are you solving with the product? What benefits have you realized?

We can now identify potential churn risks.

Customer Success can get an idea of how an account is performing before answering their questions

Kate from G2 Crowd

Learning about Salesmachine?

I can help.
* We monitor all Salesmachine reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.