What do you like best?
Their daily usage indicator and map is a must for any biz dev team - even if they are using Intercom.
New features such as health indicators, license utilisation ratio, analytics are relevant and helpful for Sales/CSM teams
SalesMachine listens to its customers. They are moving fast on the roadmap and involve customers in the design and testing of important features.
It becomes more useful every day thanks to their growing in/out data exchange capabilities
What do you dislike?
Most roadblocks have been removed from the application and to be honest the provided features set is way enough for a few rounds of implementation/integration in our processes.
Recommendations to others considering the product
SaleMachine will definitely help your sales / customer success team - even if you're already using apps such as Intercom, KissMetrics, etc.
Their accounts-centric approach and adoption/usage metrics really change how you can get the most out of your leads.
What business problems are you solving with the product? What benefits have you realized?
SalesMachine provides us a clear understanding of clients that are working in teams.
None of the other apps we are using provided us with this mandatory understanding of who we are talking to.
Before building a campaign or sending a message via Intercom, PipeDrive or email our sales team always checks the usage map and some additional metrics we do not get elsewhere.
For example with a 100 users clients we can determine if they are using our app, and if usage is due to a few team members or is evenly spread across the company.
We can adapt our interactions, build the right path to drive adoption and increase leads into sales transformation rate.