Where do i start.... Their software just does not work. What ever they did, no matter how many hours we talked over skype, allmost nothing worked.
1. They were supposed to give me a dynamic email template the fist 10-15 days. Well... It tooks them 3 months.
2. Can not handle their own unsubscribe links. I have unsubscribed this over 3 times, and i am still getting emails. What to expect after that....
3. My initial project manager, left their company in my first 2 weeks, and NOBODY bothered to let me know or assign my account to someone else. So i was sending skype messages and emails for 10 days with no responce what so ever.
4. No emails were delivered to hotmail users. Now all the emails went out from their server. But when i told them, they instructed ME to send an enquiry to hotmail and see what is happening. How cool is that??? I did it though, and got a responce from hotmail. I forwarded it to them, and guess what they told me. Correct. To contact hotmail again for a problem THEY had. FYI i was sending transactional emails from my server and my own domain and newsletter from another newletter platform and hotmail users got their emails delievered just fine..
4. I have asked them to pause my subscription and reactivate it when they have all their matters sort in order. I am not willing to pay a platform in order for them to debug their issues. I have send emails in early June. And now they have contacted that canceling takes up to am month, blah, blah and requested payment, but hte were very generous and offered me a 50% discount.
5. The responce time is horrible. I would send messages in Skype, and i would get no responce. And when i did, it would answer only 1 of my questions from many more. Same with emails.
We were not willing to give any review, because we thought they have learned from our time together and the mistakes they have made. Obviously they have no idea how bad our experience was, and we want to help them get better. And now that we are looking for a new platform, we understand how important those are to others. The only one that was professional was Pawel Krajewski, and we thank him for that. But this company is a joke. We never want to hear them again, and we are setting them as the worst example to the companies we are searching to cooperate right now. (activecampaign-exponea-dotmailer)