I like the Chrome Extension to the extent it works, but it needs improvement. I would have liked to have been able to click Save All and have it save all the leads on the page. Instead I have to specify the number of leads to save and click Start.
I really the the ease of exporting my list to a CSV. They really have that down. They even let you choose the columns to save and you can save your column selection as an export template.
There is no trial, so I paid for a month to see how I liked it. I did not read their terms close enough, as they require 31 days notice of cancellation. This means you have to sign up for two months minimum. While using their base plan (Growth Hacker), I wanted to check out their other plans and clicked upgrade. There was no confirmation, it just immediately updated my plan.
So now I am paying for a mid-level plan and hoped to get some usable results. I imported several leads from LinkedIn and tried emailing them using the email provided. Less than 50% were correct and several were not even work emails, but personal emails. I thought this was supposed to be a B2B sales tool, so I should not have to specify I want work emails (not that there is an option). I had better results with a free version of an email hunting tool.
On top of having bad data, they also do not have a way to manage duplicates. If I am going through leads in LinkedIn, I have to remember who I already have imported in, or I end up with duplicates. On top of that, the verified email may show up for the initial prospect created, but does not show up as verified for the duplicates (they have the same email).
They have a Product Roadmap that shows upcoming features. This is nice, but is not properly updated. I saw they had a new backend process for verifying emails on the roadmap, but it never showed as completed. I asked to cancel my subscription and mentioned I was hoping to use the new version but couldn't wait any longer. They replied and said the new version had been up for a week. The new version found the same email addresses for around 20 prospects I checked, but this time marked them all as verified emails instead of giving them a certainty percentage rating. Some of these emails were known to be wrong, yet they were marked verified.
When I tried to cancel my subscription, they never verified it would be cancelled and never provided a cancellation date. I assumed I would not be billed for an additional month, but was. I contacted them and they said I must cancel within 31 days and that this is in their terms and conditions. I guess the only way to find their T&C through their site is to sign up, because they do not have it listed anywhere else. I had to google it to find it. I feel this is deceptive and unorthodox.
I was hoping to find accurate contact information about my LinkedIn leads. I was able to contact a subset of the leads I imported without receiving undeliverable replies, so I know it found a small percentage of emails accurately.