The company isn't just negligent but is borderline criminal in it's proceedings.
They hold you to a minimum 2 month contract which is hidden somewhere in the T and C's so you're signing up to 2 months of service. Their support doesn't respond and claims they have never received emails and support tickets. The sale spage says a month to month service but hidden on their Terms and conditions it says you have to give 31 days notice making it a 2 month trial. There was no link to the Terms on the website when i purchased but there is now.
While browsing through the interface I clicked on 1 of the upgrade plan buttons expecting a pop up to determine the T and C's or order conditions. I was already a paying subscriber on a large plan and was looking at downgrading to mitigate the impact of their 2nd-month billing. By mistake, i hit the annual plan button. They upgraded my account with no request for confirmation - just the click on the button. They refused to credit me the amount even though I emailed support in seconds. After a lengthy argument and threats of legal action and charge backs I got my refund for the annual amount they billed me.
I had to do it in parts. I had to agree that they could deduct the 2nd month from the annual payment ($69) so I could claw that money back. Once they did that I again threatened them with chargebacks for the 2nd month. Which I don't think I have received back.
I just heard from a colleague that they changed his demo plan to a paying plan over xmas. They did this automatically without any consent. He'd had the trial plan for a long time and hadn't signed up on an auto enrollement plan. hey changed the rules, conveniently on xmas eve and started billing.
As for the product - It's garbage.
The autoprospector was giving me around 40 - 50% bounce rates. Carry on like that for a while and watch your email account get flagged as spam.
Inside the hood, it was a nieve product that lacked understanding of basic metrics and prospecting basics. Say you sent 100 emails and got 10 replies - the report would show you had a 10% response rate. All good it seems?! Well, it would if 50 of them hadn't bounced. Therefore the reported 10% response was actually 20%. There were many other basic errors like this through the platform.
They are a crooked company - not just bad at customer service BUT crooked. Don't use them. I took a chance even after reading other bad reviews. Don't fall into that trap.
The recent good reviews look fairly suspicious to me also...but do your due diligence. Yes, this is my first review because I don't usually do this type of thing BUT this company is so crooked I felt compelled to do so.