The service! The service that we have received from this group has been absolutely amazing. Not only are they quick to respond to my all of my questions, they have built a number of custom solutions to give us exactly what we are looking for. I had to roll out our new plans to our sales reps on a Monday following a holiday weekend and ran up against a problem that Sunday evening. I emailed our client success manager fully anticipating to not hear back until the following day, but sure enough less than 2 hours later he responded with the answer. We have also requested items that in our minds were out of the realm of possibility, but the team at Salesvue was not only willing to try and find a solution, they usually find one and build it for us. The tool works great, straightforward process to build out the plan cadences. We like that it is native to Salesforce and that we can add email templates to specific tasks, but also that they can be customized by the end user. All in all, there might be other automation tools that compare on functionality, but it would be hard to find better service than this group. And if you are the Admin building plans, you'll want/need a group that is helpful and responsive.
I don't think this is a dislike as it is user error on my part, but the system allows for so much customization that at times it can be overwhelming. We have developed a very elaborate connection of plans/results that can be difficult to keep up with.
We needed a more defined sales process along with more automation to move prospects through the sales cycle. How we have the plans set up currently, the sales rep's call result will dictate the movement of the prospect - move forward (hot), continue prospecting (warm), drop to our Marketing team to nurture (cold). So far this has been a successful process. An added benefit is that we no longer have contacts fall through the cracks. We have our call result sets up so that the contact cannot drop off at any point.