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Salsa Engage

4.0
(17)

Salsa Engage is an online supporter engagement platform for digital marketing, online fundraising, online advocacy, and peer to peer fundraising.

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Showing 17 Salsa Engage reviews
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Salsa Engage review by Debra K.
Debra K.
Validated Reviewer
Verified Current User
Review Source

"Salsa Engage"

What do you like best?

Once you learn how to do it, it's easy to create forms. I often start with one of the "assets" -- templates created by other users available for me to copy and customize.

What do you dislike?

At this point, I can't say there's anything I dislike. We are a very small organization. I need more experience using the product before I can express what I feel needs improvement. I will say that it takes time to create forms and pages to look the way you want them to look...but that's true for any product that you use.

Recommendations to others considering the product

Take the time to watch the training videos. Participate in live training if it's offered.

What business problems are you solving with the product? What benefits have you realized?

I wanted a tool that would interact with my CRM and help me with fundraising for my nonprofit organization. My requirement was a tool that would be easy to use, and not require programming skills. Thus far, we've used Salsa engage to do a fundraiser for our organization. We created a fundraising page that had a nice feel and design. I liked that the information from the donors who supported the event went directly into our CRM. This saves us time because we don't have to import the records from a 3rd party.

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Salsa Engage review by Diana O.
Diana O.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, robust tool"

What do you like best?

Salsa Engage has robust online advocacy and fundraising tools. You can send emails to lawmakers, tweet at them or set up a call campaign. The targeting tools for email campaigns provides a host of options, from fundraising metrics to advocacy engagement. The design is all drag and drop and is easy to customize without needing to outsource the design to hard code HTML or layouts.

What do you dislike?

My biggest frustration is that some of the output of reporting for email metrics doesn't include conversion rates. You can look at conversions and conversion rates for each individual email but not at the macro level. The insights tool does provide opens, open rates, click throughs, click through rates, and donations for email campaigns for whatever time period the user wants.

What business problems are you solving with the product? What benefits have you realized?

One of our biggest challenges with our old tool was the design had to be set up with templates so if we wanted to A/B test a layout, we either needed our website manager to create or outsource the more complicated stuff. With Engage, we can set up multiple layouts for emails and landing pages to test out different layouts.

What Fundraising solution do you use?

Thanks for letting us know!
Salsa Engage review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Salsa Engage - Challenging to Use"

What do you like best?

Salsa does the basics of email marketing. It also connects to Salsa CRM, which allows us to connect fundraising and email marketing.

What do you dislike?

Salsa Engage can be difficult to work with. When you "save" things, there are multiple save buttons, and so sometimes you think you've saved something and it hasn't saved. Also, not as easy to use to create visually engaging. When we switched to Salsa Engage, we were told that they would be adding more functionality but not much as been added.

Recommendations to others considering the product

I would recommend to look at MailChimp of My Emma as alternatives.

What business problems are you solving with the product? What benefits have you realized?

Connecting email marketing to fundraising. Also, we have automated email sign-up forms which has been helpful. You can also schedule emails to go out at a specific time, and see clear analytics on each email send, including open rate, click through rate, etc. - the basics.

Salsa Engage review by Bryanna L.
Bryanna L.
Validated Reviewer
Verified Current User
Review Source

"Great for small organizations and beginners"

What do you like best?

Salsa allows us to streamline communications and keep all of our contacts, emails, sign- up forms and fundraising in one place. It's a great software for general employees to create good looking online platforms that are able to be consistent with professionally made, branded items.

What do you dislike?

For those who are trained in design/marketing, Salsa feels to simple. You are confined to the space of columns and boxes, very few fonts and editing choices.

What business problems are you solving with the product? What benefits have you realized?

We are able to know who our communications are reaching, ensure that our contacts are getting all of our communications only once, and learn from the tool's analytics to ensure we are bettering our communications frequently.

Salsa Engage review by Administrator in Public Policy
Administrator in Public Policy
Validated Reviewer
Verified Current User
Review Source

"Intuitive, Easy to Use, Effective Data"

What do you like best?

I enjoy just how much data Salsa Engage is able to aggregate. It captures open rates, browsers, mobile vs. desktop, and effectively tracks these so they can be easily downloaded into an excel format. While their email and form editors have a learning curve and are somewhat rigid, they are rigid to allow many different email systems to accept your messages in a readable format.

What do you dislike?

The email editor can be very rigid. You cannot deviate from the column and format options too drastically without requiring you so write your own HTML.

Recommendations to others considering the product

Weigh the pros and cons of your current email marketing and event database vs. what Salsa offers. We do not host too many events, so that was not an important thing to us. Salsa Engage's event setup is good, but it may be cumbersome and basic for big sponsored events.

What business problems are you solving with the product? What benefits have you realized?

We are tracking our user base better and know that people are receiving our emails at a higher rate. So far, our click rate has increased as well due to Salsa's ability to format correctly for gmail, outlook, and others effectively.

Salsa Engage review by Brianna Z.
Brianna Z.
Validated Reviewer
Review Source

"Very Easy"

What do you like best?

It's extremely user friendly and there are a ton of tutorials if you forget something. The system easily connects with social channels and builds emails better than Mail Chimp. Since we have a donor list and an email list, this allows us simple ways to segment and manage all of the people in one area.

What do you dislike?

There are some features that we will not be using but are required to watch videos on.

Recommendations to others considering the product

It you need to manage a lot of people and different department, this is the perfect system. You can send emails, share on social media and manage donors while creating fundraisers from the same platform. It's perfect for a nonprofit company.

What business problems are you solving with the product? What benefits have you realized?

Managing lists, sending emails, creating donation campaigns, keeping all lists in the same area, sharing on social

Salsa Engage review by User
User
Validated Reviewer
Verified Current User
Review Source

"Simplified communications and event management"

What do you like best?

Engage allowed us to reduce the number of platforms we were using into one. The software also provided us with the ability to see the effect our efforts were having with all of the data analysis. Dynamic groups was not a feature I thought would be very beneficial, but it is really helpful in segmenting our audience.

What do you dislike?

The software works well for us, there isn't anything we don't like. Our learning curve was pretty short and the support team was always more than able to provide us with solutions.

What business problems are you solving with the product? What benefits have you realized?

We wanted to online event purchasing ability for our supporters. We got that and so much more. Engage's integrated e-mail communication and ease of use gave us the ability to quickly respond to fundraising opportunities, which we did not have previously.

Salsa Engage review by User
User
Validated Reviewer
Verified Current User
Review Source

"Just the right size for a $1m nonprofit org"

What do you like best?

We recently switched to Salsa Engage as our primary fundraising tool, transitioning over from Airtable. We chose Salsa after an extensive search process, including considering larger companies like SalesForce, because we were impressed by Salsa's intuitive interface, its capacity for multi-person use, and its simplicity of onboarding training.

What do you dislike?

We haven't worked with Salsa Engage long enough to have significant problems with it, but when we've faced small bugs thus far, their team has been incredibly responsive. It's a young system, so I expect that glitches will happen, but I'm heartened that their customer service is great.

What business problems are you solving with the product? What benefits have you realized?

We're using Salsa Engage as our cloud-based fundraising tool, helping us to track progress remotely and to manage various campaigns with individuals and larger funders.

Salsa Engage review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Has potential for 2-4 years from now"

What do you like best?

It looks nice on the surface- clean lines and structure, lots of graphics syncs with some social media platforms

What do you dislike?

Everything else - it was clearly designed by people who don’t understand how peer to peer fundraising works and that shows in every interaction with the site. Information is hard to access, the registration module is very poorly thought out and the entire web design makes it feel like a transactional relationship with the participant.

Recommendations to others considering the product

If you have any option other than engage pursue that. If you have to use this avoid the peer to peer component since it is the most poorly thought out part.

What business problems are you solving with the product? What benefits have you realized?

Salsa is replacing its current product friendraising with engage and thus far we have realized no benefits and it has created more problems than it solves.

Salsa Engage review by User
User
Validated Reviewer
Verified Current User
Review Source

"Constituent Engagement Tool"

What do you like best?

Engage, when partnered with Salsa CRM is an excellent constituent engagement and management tool. It's web-based, no worrying about installation of software on your PC, can access it on the go/through mobile, fairly user friendly. It's nice being able to send out communications to your Salsa database and have it tracked when using engage. Saves our Development team time.

What do you dislike?

I wish it ran a bit faster, would like to see a better mobile platform for use on the go.

What business problems are you solving with the product? What benefits have you realized?

Doing a better job of tracking donor engagement/outreach. Able to better track posts through social media, easier to send out emails/communications through Engage than pulling lists, exporting, uploading, etc.

Salsa Engage review by User
User
Validated Reviewer
Review Source

"Salsa Engage review"

What do you like best?

I like having Salsa because it centralizes one place to collect supporter data, create events, email participants, and more. It has eliminated our need for various other platforms. Additionally, customer support has been generally responsive and all forms are ver customizable.

What do you dislike?

There are certain features and/or lack of features in the event tool that are frustrating. My major issue is that there is no way to create discount codes for participants, which make using their event platform unusable for many events. Also, it would be nice to be able to see survey responses without having to download .csv files.

Recommendations to others considering the product

Salsa is a great starter CRM and engagement platform for small nonprofits, and we have been mostly happy with the platform starting out.

There are changes coming down the pipeline that are supposed to fix our biggest issues with Salsa Engage. Once they are in place, our satisfaction will go up.

What business problems are you solving with the product? What benefits have you realized?

We can now look up one person's name and identify what else they have done with our organization such as event attendance, donations, etc. It saves time and enriches our understanding of our supporters' engagement with our non-profit.

Salsa Engage review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Salsa Engage: Another Great Addition to the Salsa CRM Software"

What do you like best?

Engage has made it so easy to communicate, track, and analyze non-profit interactions--from donations to event registration to peer-to-peer funding.

What do you dislike?

Nothing so far, and I'm sure we'll find additional uses for the software. At that point, we might uncover an issue, but it seems to be running quite smoothly.

Recommendations to others considering the product

Great for even beginning users.

What business problems are you solving with the product? What benefits have you realized?

I am a fundraising consultant acting as interim development director for an agency. With absolutely no training, my colleagues and I were able to jump in and start working in a few hours.

Salsa Engage review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Salsa Labs Review"

What do you like best?

Engage platform very easy to use

Platform provides easily accessible analytics

Great service from Salsa employees

Responsive and easy to access technicians

Easy to segment and engage with our supporters

What do you dislike?

Sometimes can be a little challenging finding specific dollars raised on a single email blast

Recommendations to others considering the product

Salsa Labs has our highest recommendation. The platform is easy to use and offers many engagement opportunities with our supporters. The Salsa Labs employees are courteous and responsive to questions. Their technicians efficiently and effectively trained our employees and remain available for any questions we had along the way.

What business problems are you solving with the product? What benefits have you realized?

Online donation platform

Ability to engage with supporters

Reduce costs/fees

Simplified access to analytics

Salsa Engage review by Dawn S.
Dawn S.
Validated Reviewer
Review Source

"A good email and targeted letter solution"

What do you like best?

The ability to create form letters and send email blasts.

What do you dislike?

Seems like Salsa is a bit slow to adopt some functions. For example, only recently was social sharing added to email blasts! Also, I wish the design elements were a little more customizable. Overall very good, though.

What business problems are you solving with the product? What benefits have you realized?

We use Salsa Engage to set up form letters and email blasts for our action alerts. We have an engaged audience.

Salsa Engage review by Agency in Public Relations and Communications
Agency in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Huge Upgrade from Salsa Classic"

What do you like best?

Easy to build emails and advocacy pages.

What do you dislike?

You can't flow text around a photo naturally. You're forced to insert a double column, add text and photo separately and then add a single column text block underneath to continue your body paragraph. This can look really clunky.

What business problems are you solving with the product? What benefits have you realized?

We use Engage to manage our grassroots communications and advocacy. It's simple to use and easy to create a page quickly.

Salsa Engage review by Administrator in Mental Health Care
Administrator in Mental Health Care
Validated Reviewer
Review Source

"Excellent tool!"

What do you like best?

Easy to use. Great analytics. Very fast distribution of email blasts.

What do you dislike?

We like everything about this software and are very satisfied.

Recommendations to others considering the product

I highly recommend this program for any nonprofit that wants an effective and intuitive system for their online needs. Great product! We couldn't be happier!

What business problems are you solving with the product? What benefits have you realized?

Expanding our reach and building constituent list.

We increased our email list by 76,000 % during our fundraising cycle and had an average open rate of nearly 20%

Salsa Engage review by User in Chemicals
User in Chemicals
Validated Reviewer
Review Source

"External communications including event pages made easy!"

What do you like best?

The drag and drop design turns the heavy task of ticketing and external marking into a manageable task for anyone. With prepopulated templates, you are able to keep messaging cohesive.

What do you dislike?

The communication with engage and its consitiuent management counterpart needs some improvement. Data conversion can be a bit messy at times.

What business problems are you solving with the product? What benefits have you realized?

External communication and event ticketing solutions are propelling our growth.

Kate from G2 Crowd

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