Tools to track and implement required IT changes in a system.
(Based on 22 reviews)
Tools to organize and manage all IT assets within an organization.
(Based on 24 reviews)
Reports & Analytics
A means to view and analyze a large amount of data in order to gain business insights.
(Based on 26 reviews)
Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 274 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 263 reviews)
Notifies the IT team when a ticket needs action.
(Based on 292 reviews)
Provides a forum for answers to common questions.
(Based on 259 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 247 reviews)
A place for users to submit tickets when they require IT help.
Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.
(Based on 25 reviews)
Displays important metrics relating to performance.
(Based on 283 reviews)
Tracks time worked on a ticket.
(Based on 224 reviews)
Provides surveys to measure employee satisfaction.
(Based on 201 reviews)
Enables access to service desk features via mobile device.
(Based on 221 reviews)
Enables employees to view the status of their tickets.
(Based on 250 reviews)
Provides a directory of all users within an organization.
(Based on 208 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 164 reviews)