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Samanage

Samanage

4.4
(470 reviews)
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Samanage is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

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Samanage Features

Administration

Change Management

Tools to track and implement required IT changes in a system.

95%
(Based on 22 reviews)

Asset Management

Tools to organize and manage all IT assets within an organization.

93%
(Based on 24 reviews)

Reports & Analytics

A means to view and analyze a large amount of data in order to gain business insights.

91%
(Based on 26 reviews)

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

87%
(Based on 274 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

88%
(Based on 263 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

88%
(Based on 292 reviews)

Knowledge Base

Provides a forum for answers to common questions.

85%
(Based on 259 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

86%
(Based on 247 reviews)

Service Desk

Help Desk

A place for users to submit tickets when they require IT help.

97%
(Based on 28 reviews)

Incident Reports

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

96%
(Based on 28 reviews)

Process Workflow

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

95%
(Based on 25 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

85%
(Based on 283 reviews)

Time Tracking

Tracks time worked on a ticket.

84%
(Based on 224 reviews)

Surveys

Provides surveys to measure employee satisfaction.

82%
(Based on 201 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

74%
(Based on 221 reviews)

Self Service

Enables employees to view the status of their tickets.

86%
(Based on 250 reviews)

Active Directory

Provides a directory of all users within an organization.

84%
(Based on 208 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

85%
(Based on 164 reviews)
Samanage
4.4
(470 reviews)