Samanage

Samanage

(361)
4.4 out of 5 stars

Samanage is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

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Samanage Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

86%
(Based on 199 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

87%
(Based on 193 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

87%
(Based on 213 reviews)
Knowledge Base

Provides a forum for answers to common questions.

85%
(Based on 187 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

85%
(Based on 178 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

85%
(Based on 206 reviews)
Time Tracking

Tracks time worked on a ticket.

84%
(Based on 165 reviews)
Surveys

Provides surveys to measure employee satisfaction.

83%
(Based on 148 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

73%
(Based on 168 reviews)
Self Service

Enables employees to view the status of their tickets.

86%
(Based on 179 reviews)
Active Directory

Provides a directory of all users within an organization.

83%
(Based on 154 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

85%
(Based on 123 reviews)