Samanage offers a SaaS Enterprise Service Management platform that helps make work life better by streamlining business service requests and delivery processes across any organization. Samanage stands alone with its ability to provide remarkable visibility into IT service and asset management for better measuring and improving service quality, best-in-class agility for rapidly automating service requests, and an unrivaled customer service experience that makes it strikingly easy, fast and affordable to use.
Your mission is to provide the best service experience for your customers even on the go.
With the Samanage Service Desk app for Android, Service Desk technicians have access to their service requests directly from their mobile device and can keep providing excellent service wherever you are. Enjoy these features of the mobile Samanage Service Desk
- Diagnose service issues and resolve tickets and requests
- Edit incident properties including state, assignee, requester, etc.
- View recent activity on incidents related to you
- View all incidents and use your predefined filters
- Real-time commenting on incidents
- Request items from the service catalog
- Search incidents
- Be notified on new incidents, comments, and changes
- Log-in in using your credentials or Google single sign-on
- Beautiful, easy to use mobile interface
Samanage helps get work done by managing all service relationships in the company with a beautiful software that people love to use.
Instantly deployed and continuously updated in the cloud, Samanage service desk software quickly drives business value by connecting people with the key business services they use every day.
No professional services are necessary to get started and our code-free customization makes it easy to expand use into all service areas of the organization including Human Resources, Finance, Facilities, and more.