It's really burdensome to enter receipts and create a report. Lets say I have a single receipt and want to expense it I:
1. Email the receipt to email@example.com (or upload on web), ok.
2. Wait a while since it seems to take forever to get processed (I usually don't even bother until the next day). Even on-site uploads sometimes don't show up for several minutes.
3. Click "Create New Report" which is unintuitive since there's a whole thing about "Available Expenses" and coming from Expensify I would think I need to put in expenses and then create a report from expenses, but no.
4. Enter a report name, date, comment, and project. There's no guidance on name so we have a company policy we just have to remember (Expensify automated it). In Project there's a red mark to mean it's mandatory, but it's never clear what is expected. Sometimes I can type and get a dropdown of choices, and sometimes it doesn't show choices.
5. Ignore the thing about Requests. I'm not sure what this is for, but it appears on the first page that you would associate something with the report as "Requests." I've never used this section.
6. Click Next, even though Requests is empty.
7. Now I get a confusing screen with a list of expenses, a big button that says "New Expense" that literally does nothing when you click on it at this point (it does later on), and a button for Quick Expenses which sounds nice until you find out it's a horrible and not-quick way to enter expenses.
8. There's a "New Expense" section where you choose an expense type. That's the first step.
9. Now you enter other details which I think changes based on type, but you can also change the type here. Of course it would be nice to see the receipt so you can click "Available receipts" to see a grid of receipts and zoom in on one.
10. Now enter details from the receipt. Some things will give you a list to choose from, but it's delayed, so if you type too fast and the list doesn't show up, it won't tell you anything is wrong initially.
11. Now you see your receipt and you entered your details, so you'd think you click the nice big save button, right? Nope. Even though you seem to have selected a receipt, it's not actually attached. You need to click Attach Receipt and then you get a pop-up with another grid of receipts (same grid you already see on the right) and choose the receipt.
12. Now you can save and add more.
13. At end you submit the report.
14. Now you get a warning about needing to attach receipts. Oh, did I forget a receipt?
15. Go back and verify that the expenses actually do have receipts attached. They do.
16. Click submit again.
17. Get receipt error again.
18. Ok, now I see there's a "Receipt Status" field for "Receipt" or "No receipt". What is that for? If I attach a receipt Concur should know I attached a receipt. Why do I have to tell it I attached a receipt??
19. Click submit again.
20. Still get receipt warning.
21. Check with HR.
22. Find out that the receipt error always comes up no matter what. Great.
23. Go write bad review 'cause Concur deserves one every time you fill out another expense report.