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SAP CRM

3.5
(162)

SAP CRM can help you better engage with your customers in person, online, or via a mobile. Leverage true 360 customer insight – from interaction history to social media sentiments

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SAP CRM review by Victor E.
Victor E.
Validated Reviewer
Verified Current User
Review Source

"Really powerful issue"

What do you like best?

SAP is the best management issue to apply in a company. I have work with similar applications but they haven't such as applications like SAP. The best part of the program is the possibility of take the control of the hole process of a sale. For example, the salesman can make an order to the provider, and the rest of the company can see what exactly he did. You can personalize SAP with thousands of characteristics that interest you and your company.

What do you dislike?

I have found a few things which can be adapted in SAP and improve the user experience. There are a lot of icons that are not intuitive. During these years I realize that many web pages, working programs... have the same appearance. They look like really similar, because the user has been habituated to them.

Recommendations to others considering the product

The price can be a problem at the moment that you are considering to install SAP in your company, but it can improve the work time of your employees. All things can be correctly saved, you can share information... This application worth it, if you are trying to expand and make it bigger your company.

What business problems are you solving with the product? What benefits have you realized?

With SAP we can track the deliveries from the first part until the end, when we ship to the customers. Actually, you can save all the information about a product. Attach plannings, prices.

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SAP CRM review by Frances N.
Frances N.
Validated Reviewer
Verified Current User
Review Source

"A complicated program, but the best system we have"

What do you like best?

I like that once you learn the language of this program, it gets easier to use it over time. Mostly the reporting and purchase order creation are the features that I use; they were fairly complicated to learn, but now that I have used the product for over 2 years, I can get both tasks done very quickly.

What do you dislike?

It was very hard to learn, and most folks are scared by it! I think because it is reminiscent of how old computer programs used to work; having to put in commands, etc.

Recommendations to others considering the product

Be sure to offer EXTENSIVE training on SAP. And do not count on just one person knowing how to do anything; very quickly, their job will become them being an SAP trainer only, and that is just not sustainable.

I would also say, spend the money and go ahead and have the SAP folks tailor your user experience. That way if you are switching over to this program, you won't have as many hiccups.

What business problems are you solving with the product? What benefits have you realized?

I would not be able to do my job without the ability to write purchase orders quickly and efficiently; sometimes I write 10 in one day. In any other program, that might take me a full 8 hours, but I can do it in about 2 on SAP. There is a also a benefit to being able to look up everything in the system; it can give you a broader view of what kind of purchase your whole group or even entire company is making.

What CRM solution do you use?

Thanks for letting us know!
SAP CRM review by Harshendra A.
Harshendra A.
Validated Reviewer
Review Source

"Good crm to work on."

What do you like best?

I have worked on many crms during my working tenure but it had ease to work on. Simplified and user friendly. Search history feature is commendable.

What do you dislike?

It requires extensive training and a dedicated trainer to teach tool.

Recommendations to others considering the product

Overall good piece of software .Before getting it please make sure you have a dedicated training facility and trainer available . Reliable and easy to use after proper training. In my tenure of working with tool ,it never crashed and working speed was never a concern.

What business problems are you solving with the product? What benefits have you realized?

I would not be able to do my job without the ability to write purchase orders quickly and efficiently; sometimes I write 10 in one day. In any other program, that might take me a full 8 hours, but I can do it in about 2 on SAP. There is a also a benefit to being able to look up everything in the system; it can give you a broader view of what kind of purchase your whole group or even entire company is making

SAP CRM review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Verified Current User
Review Source

"Very good CRM"

What do you like best?

I have used their system in the past and I really enjoyed their interface. The system is very user-friendly and is easy to input leads. It has allowed me to keep track of my sales and to post reminders for clients and leads to follow up with when I am supposed to. I also enjoy the graphs it gives you when you want to understand your current revenue and your future forecasts.

What do you dislike?

everything was amazing and great I like it. I honestly couldn't find anything I didn't like about it compared to SugarCRM. Which I have used in the past and I wasn't a fan of that CRM system.

Recommendations to others considering the product

Their system is a very easy to use CRM. It doesn't require alot of learning to understand how to fully use the software. Unlike other CRM systems that might require training or a learning curve to understand how to fully use it SAP CRM doesn't.

What business problems are you solving with the product? What benefits have you realized?

That it allowed me to keep track of my leads and allowed me to keep everything organized. I can set alerts and reminders for myself so I don't end up missing out on any opportunities.

SAP CRM review by Internal Consultant in Automotive
Internal Consultant in Automotive
Validated Reviewer
Verified Current User
Review Source

"SAP- CRM Review"

What do you like best?

Once a user is accustomed to the SAP setup CRM is easy enough to use. You either type in a transaction, search for what you need, or open folders to view drop downs.

What do you dislike?

CRM requires a lot of clicking. I may be biased because our old software was all typing, no clicking, which tends to be faster, but once the user is more familiar with the system it is easy enough to over come. It is also not a truly global product and its integration with other SAP modules such as EWM and SCM is not complete. SAPs did not develop the modules together so the functionality that should be linked usually is not done properly and requires a decent amount of work from both launch teams and SAP develops to solve.

Recommendations to others considering the product

If you are expecting a software which is truly integrated with the other modules necessary for the business look for a different product. Lots of work still needs to be done to integrate with warehouse and supply chain software.

What business problems are you solving with the product? What benefits have you realized?

CRM is being launched globally commercial purpose to streamline sales to customers. It will help the team to only need 1 system and to only learn 1 system,

SAP CRM review by Antoine C.
Antoine C.
Validated Reviewer
Review Source

"SAP CRM From EXP"

What do you like best?

The Hybris Marketing tool/abilities I think is an awesome feature, that allows the user to fully optimize the marketing initiatives. The customer engagement under this program is amazing, and it allows you to fully target and organize your crowd . SAP can be used in a number of ways as well.

What do you dislike?

There weren't many things I disliked about SAP, CRM systems is widely important in any organizations success. SAP provided a tool for organization and engagement grouping to a high end level. User friendliness is very important for the efficiency of anyone using a system, SAP provides that user friendly aspect that most managers are looking for in their operations.

Recommendations to others considering the product

SAP has a great product in the CRM business. In recommendation, I'd highly encourage them to try their best to increase their footprint. Cloud computing and technologies are going to lead the 22nd century, have a great company position themselves, for an ease of customer engagement, stands to make a great deal of happy customers.

What business problems are you solving with the product? What benefits have you realized?

SAP solves the CRM problem, as mention in the portion above, CRMs are a large part of an organizations success and that solves that huge problem most companies have. SAP also solves the problem of requiring multiple software and systems one might need to fully operation a customer engagement and and services tool, this allows one to stay organized with their clients.

SAP CRM review by Alexis C.
Alexis C.
Validated Reviewer
Review Source

"Siguiendo de cerca a mis clientes"

What do you like best?

Me gusta la forma en que le puedes dar seguimiento a las cotizaciones generadas, si se hacen efectivas puedes convertirlas en pedidos, te ahorra mucho tiempo. Los nuevos usuarios se familiarizan fácilmente. El control de accesos permitidos dependiendo de los usuarios, es excelente para evitar modificación de datos sensitivos.

What do you dislike?

Aveces puede ser un poco complicado iniciar para usuarios nuevos. La generación de reportes es algo complicado también.

Recommendations to others considering the product

Recomendado. Para organizaciones medianas, grandes, es excelente para una buena estructura en el negocio y muy buena organización. El SAP tiene mucho por explorar y enfocar de acuerdo a sus necesidades. Se pueden informes muy detallados, ya sea de ventas, facturación del día, pedidos, estado de los pedidos, entregas, para posteriormente pasarlo a una hoja de calculo y generar presentaciones muy completas alineadas a el negocio. Muchas de las transacciones permite la fusión y actualización de la información sin necesidad de entrar desde el menu principal. De muchas formas, mientras más aprendes, más tiempo ahorras y mejores resultados puedes lograr.

What business problems are you solving with the product? What benefits have you realized?

Aumentar volumen de solicitudes atendidas. La capacidad de expansimiento del SAP es enorme, no te limitas a lo que tiene, puedes pensar y alcanzar mucho más.

SAP CRM review by Alina H.
Alina H.
Validated Reviewer
Review Source

"Great CRM Software"

What do you like best?

SAP CRM is a pleasure to use. It is a very reliable program and is easily integrated with other SAP modules, such as the ERP, and Business Warehouse (as we currently have in my organization). We have a complicated setup across numerous locations and countries, and our SAP CRM is able to handle these situations so that each region and country has clear data and functionality.

What do you dislike?

Although I enjoy using the SAP CRM, there are many Sales people in our team who do not because they find it difficult to use. It is not always the most user-friendly, especially for new users. To be able to use the SAP CRM effectively, you need a lot of training and patience, and it helps if you understand how the software works. The most difficult thing for people to understand is how to make changes in the program and what they will affect.

Making changes and testing is also very time-consuming and labor intensive.

Recommendations to others considering the product

SAP CRM is a great program, but you must be comfortable using it because it can be overwhelming for beginners. If you know how to properly utilize all the functions that this software has, then it can be a great tool that will greatly improve your sales and marketing efforts.

What business problems are you solving with the product? What benefits have you realized?

The SAP CRM handles our entire sales process and client management and is integrated with our other enterprise software. We use it for pipeline creation and forecasting, and to create and keep track of leads and clients. Without the SAP CRM software we would not be able to effectively run our Sales department, and our marketing department would greatly suffer as well.

SAP CRM review by April H.
April H.
Validated Reviewer
Review Source

"Not User Friendly, Contains Huge Amounts of Data"

What do you like best?

I like the amount of information you can store in SAP CRM. It is (relatively) easy to search the database, and you can store search parameters if you want to. We take advantage of automated emails to help with the workflow in SAP CRM. I like that this pulls so much information from SAP.

What do you dislike?

The interface is not intuitive, so it can be confusing if you are reviewing areas that you are not familiar with. I wish it could push information to SAP - as far as I know we can't do this. CRM runs very slowly at times and has a tendency to time out on occasion. It does not seem to be as stable as SAP.

Recommendations to others considering the product

While it fills a void, I think there may be more products out there that are more user friendly.

What business problems are you solving with the product? What benefits have you realized?

We keep customer complaints in SAP CRM. This allows anyone from the company to search and view them. It also pulls in a lot of information from SAP attached to the complaint.

SAP CRM review by Ivan G.
Ivan G.
Validated Reviewer
Review Source

"Practical Functionality and Reliability "

What do you like best?

I love the reliability of SAP, it would rarely crash on me. Helps with consolidating software to help promote productivity among associates. Not as useful as Salesforce but still a great alternative. Fantastic for case management and customer interactions. The analytics help with keeping track of product, vendors, and service providers.

What do you dislike?

Load time to access the software was a bit long. Time consuming to launch software but once it is up we are good to go for the day.

Recommendations to others considering the product

Also look into Salesforce as an alternative.

What business problems are you solving with the product? What benefits have you realized?

As I previously stated, helps with tracking product, vendors, and service providers. To help improve out services and product sold through the store and service field team.

SAP CRM review by John S.
John S.
Validated Reviewer
Review Source

"Open Source for Great Customization"

What do you like best?

SAP allows for a plethora of add-ins, making it a great base software for several business units. As someone in finance, having the ability to create custom reports with sub-ledger capture makes for unlimited possibilities in tracking revenue and expenses.

What do you dislike?

The user interface is quite unfriendly and the overall feel of the application is dated. When logging in, you may think you're stepping into an early 2000's program. What's under the hood is incredible, but navigating through each "T-code" requires a road map.

Recommendations to others considering the product

Understand your GL hierarchy early and build correctly to avoid pain later.

What business problems are you solving with the product? What benefits have you realized?

Everyday accounting - AP, AR, P&L & B.S. We extract actuals as well as input forecast into SAP, so it's a once stop shop for budgeting. The other add-ins utilizing SAP - Business Warehouse have allowed us to create several forecasting tools as well.

SAP CRM review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Verified Current User
Review Source

"SAP CRM review"

What do you like best?

IT is very very comprehensive. I feel like if you can think of it, SAP can do it. There are so many functions, abilities, builds, and options to work with. The information that it contains is awesome.

What do you dislike?

While there are so many options, that also means that this is a very complex and sophisticated piece of equipment. Essentially, it is not always the easiest to use, and there can almost be too many options.

Recommendations to others considering the product

None, just different levels for ease of use because not all corporations or users need the same complexity

What business problems are you solving with the product? What benefits have you realized?

Communications, trainings, documentations of employees, development, modules to keep up, 360 reviews and other surveying

SAP CRM review by User
User
Validated Reviewer
Review Source

"Sometimes Good.. Other times, Not So Much.. "

What do you like best?

It was definitely a full-scale enterprise application capable of handling many aspects for a large company. It was also possible to make modifications to the platform which is very practical when a company has many business segments.

What do you dislike?

From my experience, the major upgrades were not without pain not only in the short term but long term as well. Sometimes the impact was felt for months afterwards that severely affected FDA compliance issues, putting both the company and customer at risk. Working with tech support felt less than stellar.

Recommendations to others considering the product

make sure to shop around.

What business problems are you solving with the product? What benefits have you realized?

It was very helpful in allowing us to reformat our customer portal, which alleviated more traffic coming into the call centers and also allowed customers to see the status of their submitted cases, depending on the way the case was created.

SAP CRM review by User in Consumer Electronics
User in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"Don't use for enterprise "

What do you like best?

Funnel tool is nice to show accounts on map. Nice that it works well

What do you dislike?

To many levels To it. It's not fluid and crashes a lot. Mobile app is not easy to use . Takes to long to search accounts. As a regional Account Manager in the field i spend to much time searching for accounts and having a good mobile crm crucial. SAP is not the answer. Can't handle large amounts of data and doesn't integrate well with other Microsoft tools. Times out all the timeZ

What business problems are you solving with the product? What benefits have you realized?

Nice to be able to forecast in SAP which has been helpful. But it takes to long and is clunky.

SAP CRM review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Simple & Clean "

What do you like best?

Simple and clean, easy to use. The interface is pretty basic which lends well to usability.

What do you dislike?

Buttons are kind of small, not much customization can be done.

Recommendations to others considering the product

SAP is universal and used by many companies, so it's a good tool to be familiar with. The interface does not always work the same as other platforms (ability to right-click, double click, etc.) but overall it's pretty easy to use and there are shortcuts to accessing the areas you need.

What business problems are you solving with the product? What benefits have you realized?

Great for billing and reports. Downloading and exporting reports is easy.

SAP CRM review by User in Aviation & Aerospace
User in Aviation & Aerospace
Validated Reviewer
Review Source

"SAP CRM"

What do you like best?

There is so much data storage capacity on this software that it is a one-stop shop for everything you need for a project. I am on SAP CRM almost daily to download proposals and budget sheets to review upcoming projects.

What do you dislike?

I am not really fond of the interface as it is not user-friendly and often crashes in the middle of downloading spreadsheets or documents.

Recommendations to others considering the product

Not the best software in terms of interface but easy for people to obtain data they need in a timely manner

What business problems are you solving with the product? What benefits have you realized?

SAP CRM allows us to store and keep track of customer data such as proposals, emails and budget sheets that everyone can access to. It is also a resourceful tool for us to look up past data when needed.

SAP CRM review by Marla J.
Marla J.
Validated Reviewer
Review Source

"No one understands it"

What do you like best?

Reports are the best and it's great when everyone does applies the same logic

What do you dislike?

No one seems to know how to use it. No one is following the same business rules. And it keeps changing the configuration.

Recommendations to others considering the product

Make sure that training is done across the board and thoroughly along with testing before it is rolled out to others

What business problems are you solving with the product? What benefits have you realized?

It was supposed to combine a variety of other databases. However too much programming is getting done on the fly so no problems are getting resolved.

SAP CRM review by User
User
Validated Reviewer
Verified Current User
Review Source

"Could be better"

What do you like best?

Once you know how to use it, it's easy to use. It holds a lot of customers and organizes it easily. It can be easily searched and narrowed down if you're looking for a specific search field.

What do you dislike?

It's not intuitive. It takes a while to become comfortable with the format and understand how to use it.

What business problems are you solving with the product? What benefits have you realized?

Customers are all online and easy to find. It's easy to send quotes and other things directly to them

SAP CRM review by Kathleen N.
Kathleen N.
Validated Reviewer
Review Source

"SAP is for you~"

What do you like best?

I love the way you can get ALL the info that you need to get within one program. Once you learn the keys you can get around the system so easily!

What do you dislike?

It is hard to learn all the key codes to access different areas of the system.

Recommendations to others considering the product

Learn the key codes first.

What business problems are you solving with the product? What benefits have you realized?

We have solved inventory issues with SAP CRM so easily and effortlessly. All you have to do is print reports and you can see errors immediately.

SAP CRM review by Internal Consultant in Computer & Network Security
Internal Consultant in Computer & Network Security
Validated Reviewer
Review Source

"Old and Outdated CRM from SAP"

What do you like best?

One of the good features of this software that I liked is it's call center management. Another pro is that, since it is a SAP product, it has powerful integration with other SAP systems. It's social media integration is problematic.

What do you dislike?

Frankly, there is not much I like about SAP Customer Relationship Management. It can be considered as a key component of SAP Business Suite. Our marketing, sales and the after-sales departments had trialed this software to get leads, and for tracking sales and cross sales and as an interface between our technical teams. That's where I came in and this was version 7.0. But, we had to give it up since it had a poor user interface in comparison to many other CRM software's. We eventually settled on SalesForce.

Recommendations to others considering the product

If you aim on planning on getting cloud systems or SaaS and if you have multiple SAP products, I'd suggest it is better to get either SAP Hana or SAP C4C. Else, SalesForce it is.

What business problems are you solving with the product? What benefits have you realized?

Since we had multiple SAP products, it was easier to working and integrating it with our current environment.

SAP CRM review by User in Aviation & Aerospace
User in Aviation & Aerospace
Validated Reviewer
Review Source

"SAP CRM is a great tool!"

What do you like best?

I really liked how the SAP CRM integrated easily with my customer's systems and how easy it was to run reports.

What do you dislike?

There was not much to dislike, I only wish it was a more affordable platform so more of my customers could use it too. Maybe if they made simpler versions at a lower cost, that could be really beneficial.

Recommendations to others considering the product

Do a data clean up to the best of your ability before switching. It makes a world of difference!

What business problems are you solving with the product? What benefits have you realized?

I am able to complete reports for my customer and extract them to an Excel spreadsheet with ease. I like how well it works with Office because all of my customers are able to use my reports.

SAP CRM review by Richard V.
Richard V.
Validated Reviewer
Review Source

"Very useful and top notch "

What do you like best?

It runs smoothly for our every day Work, runs smoothly very easy to learn, tracks fast and easy to navigate.

What do you dislike?

Can be boggled down when others are on at the same time. Wish you could set up things of your own settings Better.

Recommendations to others considering the product

Use this product for your company, easy to learn and love the processes

What business problems are you solving with the product? What benefits have you realized?

We are cruising through our ordering processes day to day for this. We use to process, invoice and others.

SAP CRM review by Nithin N.
Nithin N.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"SAP CRM - A powerful CRM Application"

What do you like best?

SAP CRM was a trend setting product which ushered in SAP's entry in the CRM Market. With its fluid UI, ability to provide operational reporting, seamless and intelligent integration with ERP and BW it is a superior CRM product in the market for heavy users. The UI was path breaking from SAP's GUI and gave a fresh look at what SAP was capable with front end. The dynamic charts and graphs which came with search were very well appreciated by the end users.

What do you dislike?

The Product itself was quite complete for CRM portfolio in sales and account management the Outlook integration and Marketing functionalities were a little buggy and were not very user intuitive. SAP was slow in adapting this product to the cloud era and a mobile friendly front end.

Recommendations to others considering the product

If you have SAP ERP as the backend then SAP CRM is the best choice for getting the synergy benefits. The Opportunity management and Account management is very smooth giving sales reps a 360 degree view of the customer. SAP CRM should be deployed for managing the heavy tasks of Customer relationship management, Marketing and Service. Customers considering other cloud based CRM solutions should keep in mind the integration efforts and loss of seamless data about Customer Order history and Lifetime Value during the sales process. Customers who require a lightweight front end should consider the mobile app accompanying SAP CRM or Cloud for Customer which gives the flexibility the sales reps on the move need.

For Service Customers SAP CRM has excellent features like Multi Resource scheduling, dynamic matching of service needs with competences and skill of service resources etc.

What business problems are you solving with the product? What benefits have you realized?

SAP CRM was used to manage New Business(Opportunities), Farming Business( Keeping existing clients through Continuous improvement programs), and also measuring Lost business for calculating market share. SAP CRM opportunity management was able to provide a solution for recording and analysing all of the above. Opportunity management process was done using various excel sheets and manual tasks which was highly simplified with SAP CRM including integration to the order management solution in SAP ERP.

SAP CRM review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"SAP CRM to manage customers"

What do you like best?

I like how the program is easy to use and stores all the information I need. It is nice to access customer's information and see what a previous salesman did before me.

What do you dislike?

The program seems to lag a bit but maybe that is just our internet connection.

Recommendations to others considering the product

SAP CRM is a well rounded program and makes it easy to manage your customers. It also allows other to see your progress and also see things that have stalled which offers them a chance to suggest something else that may be successful.

What business problems are you solving with the product? What benefits have you realized?

Aside from sales I also do some technical support. I like being able to track customer issues because sometimes people try to claim the same problem multiple times and CRM makes it easy to track.

SAP CRM review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Massive database with more information than one person could possibly need. "

What do you like best?

SAP has every piece of information we need about students all in one place. If you know how to use SAP correctly, you can access information quickly and easily.

What do you dislike?

If you don't have exactly the right "permissions" it might be a challenge to find what you're looking for. It is important to know what your job will require of you before you start using SAP or you will run into roadblocks along the way.

Recommendations to others considering the product

Find adequate training and an administrator who is very fluent in the languages of SAP. If it were not for pretty extensive training and an SAP Administrator who knows the ins and outs of the program, I would not be using SAP as easily as I do today. Understanding certain codes and filters makes finding information and pulling reports much easier.

What business problems are you solving with the product? What benefits have you realized?

Multiple offices and departments can add and update information. It cuts down on calls and emails between departments when all of the information is one central location and it can be constantly updated.

SAP CRM review by Administrator in Food Production
Administrator in Food Production
Validated Reviewer
Verified Current User
Review Source

"Not the best"

What do you like best?

Hard to answer, maybe the fact that you can export data - because once you're working outside of the CRM system, things become much easier.

What do you dislike?

How clunky it is, how slow things happen, how difficult it is to get things done quickly.

Recommendations to others considering the product

Think long and hard about this. Ask to preview it, and make sure you preview other leading competitors like Salesforce.

What business problems are you solving with the product? What benefits have you realized?

The fact that it is slow and burdensome for a salesforce to utilize on a daily basis.

SAP CRM review by Justyn T.
Justyn T.
Validated Reviewer
Review Source

"Great and reliable "

What do you like best?

Great program and reliable. little difficult to use at first without any background in these programs.

What do you dislike?

Difficult to use and may require spending time learning the system.

Recommendations to others considering the product

Can be a very useful program, but can be very mindblowingly overwhelming to new users. especially with ones that arent that familiar with computer systems.

What business problems are you solving with the product? What benefits have you realized?

Handles sales process better than we thought we could without using it. Very effective with no glitches.

SAP CRM review by Proby P.
Proby P.
Validated Reviewer
Verified Current User
Review Source

"Good if you are an expert, have training, and have developers to support customization"

What do you like best?

B2B transitioning of tasks, reporting with some access to qube functions

What do you dislike?

Doesn't integrate well with other CRMs without customization and doesn't have extensible modules that you can activate for additional features and functions

Recommendations to others considering the product

Make sure you purchase the correct interface, it has cloud support, entire team gets trained, and you have a large group of SAP developers who can support the product post implementation!

What business problems are you solving with the product? What benefits have you realized?

Customer relationship mgmt, Sales opportunities, cut down TTR, simplify customer interactions,

SAP CRM review by Shannon M.
Shannon M.
Validated Reviewer
Review Source

"Works well for customer relationship tracking "

What do you like best?

I like the ease of use, as well as it's ability to help track customer relationships across multiple channels

What do you dislike?

I dislike that it can sometimes be a little slow and glitchy

Recommendations to others considering the product

I would recommend SAP CRM to other small companies that need assistance with tracking leads, contacts, and managing customer relationships.

What business problems are you solving with the product? What benefits have you realized?

As a small business it gives us the ability to maintain and manage customer relationships with ease

SAP CRM review by William A.
William A.
Validated Reviewer
Review Source

"Not user friendly, but does a lot "

What do you like best?

SAP CRM is powerful, versatile and customizable. It's proven very useful in tracking activity with our customer and in gathering historical data that can help us grow our accounts in the future. I also like that it can be accesses remotely.

What do you dislike?

Like many SAP applications, it's not exactly intuitive or user-friendly at first.

Recommendations to others considering the product

There is a reason SAP has become so widespread in the business world. SAP CRM is solid and will help you manage your customers for many years. Best for middle-sized and large businesses, though.

What business problems are you solving with the product? What benefits have you realized?

We can keep better track of our sales and customer interactions, which helps us solve customer issues, as well as plan our sales strategies more effectively.

SAP CRM review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Review Source

"Hasn't kept up with the times"

What do you like best?

It's SAP so you likely have other SAP systems that will make any learning curve with SAP CRM easier.

What do you dislike?

There are some oddities with the CRM platform that are somewhat different from the normal EPR/BW and other systems. The technology looks dated in the case of CRM and competitors are more attractive.

Recommendations to others considering the product

Look carefully at the competitors and determine whether the direction the vendor's roadmap is heading is compatible with yours.

What business problems are you solving with the product? What benefits have you realized?

Our help desk leverage a fair bit of the Customer Interaction Center so it's very helpful there. It provides a common platform for this and other functions with customer facing portals.

SAP CRM review by Jennifer L.
Jennifer L.
Validated Reviewer
Review Source

"SAP CRM Review"

What do you like best?

This system works best with capital sales.

What do you dislike?

It is NOT meant to be used for a rental business. It doesn't have much in the way of automation.

Recommendations to others considering the product

If you're in the rental business, do not use it. If you use it for primarily sales and you aren't a large company it may work for you.

What business problems are you solving with the product? What benefits have you realized?

Honestly, I didn't like the system at all when I used it at my previous job.

SAP CRM review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Review Source

"Call center ticket tracking at it's best"

What do you like best?

The greatest part of SAP CRM is that it is very easy to use. The search menus are easy to navigate and very easy to populate each field through a sub search. The knowledge management section is very nice for keep knowledge documents which can be a great resource to troubleshooting problems which commonly occur.

What do you dislike?

What I dislike is the navigation of each page in the program. It is web based, so at times, you will forget and use the browser back button instead of the set back button in the program. Another feature I dislike is the interaction feature, I do not find it useful and also finds that it will double your database size unnecessarily.

Recommendations to others considering the product

Overall, SAP CRM is a great tool to track your call center tickets and incidents. It also is a great tool to track commonly used knowledge documents.

What business problems are you solving with the product? What benefits have you realized?

We've solved the ability to track, report and log all help desk tickets with intergration to our ERP software. This has been a great benefit, especially when running analytics against tickets.

SAP CRM review by Tunde O.
Tunde O.
Validated Reviewer
Review Source

"CRM solution for monitoring pipeline"

What do you like best?

The interconnectedness of the "business partner" functionality; it gives you the ability to see all the 360 view of the relationship between a contact in the CRM with the ERP.

Also the reporting of the application is second to none

What do you dislike?

its user interface was not the best of the range. however, a good solution from a functional perspective

What business problems are you solving with the product? What benefits have you realized?

Sales pipeline management and forecast management

SAP CRM review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source

"SAP for budgeting"

What do you like best?

I enjoy being able to pull different financial reports for budgeting. It shows you all types. Such as YTD, MTD, you can break it down by cost center. Plus when it comes time for budget, we can load it into SAP and make changes if need be.

What do you dislike?

I dislike that on certain computers we have to delete all our internet options and then redo them so that it will load.

What business problems are you solving with the product? What benefits have you realized?

Financials mainly. Able to look at past trends to see where we have used $$ and adjust for next budget.

SAP CRM review by Vincent G.
Vincent G.
Validated Reviewer
Review Source

"Powerfuk adaptable and modular"

What do you like best?

The power and efficiency of SAP CRM. Employees love to use it !

What do you dislike?

It seems to be quite expensive to maintain !

Recommendations to others considering the product

Find experts and consultants to implement and maintain SAP CRM Follow trainings before the imple mentation.. sdfsgqdfs gfsdfsd fsdfSDF FDSFSDFs fsdfsd df

What business problems are you solving with the product? What benefits have you realized?

It improves the relationship with the company's customer. It eases the management of these relationships through the use of clear dashboards.

SAP CRM review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"SAP CRM is efficient and easy to use!"

What do you like best?

I really like all of the different reporting options that SAP CRM has to offer. It is very customizable so you can make reports for anything you could need and export it.

What do you dislike?

I dislike that the user has to purchase a number of licenses. I would like to see it be unlimited.

Recommendations to others considering the product

Do a data clean up before and right after implementing. Also, make the most out of the reporting features.

What business problems are you solving with the product? What benefits have you realized?

I am able to send more detailed reports on open orders to my customers. They are able to view my reports in Excel and make any changes as needed.

SAP CRM review by Rebecca L.
Rebecca L.
Validated Reviewer
Review Source

"Useful when you know what you're doing"

What do you like best?

I like how much can be done with it, especially with custom transactions.

What do you dislike?

Not initiative. There's no way to find out what a new transaction does/how to use it without being shown by someone else.

Recommendations to others considering the product

Have a good SAP architect.

What business problems are you solving with the product? What benefits have you realized?

We use it to track internal product mocement, allowing us to narrow down any issues with our process flow.

SAP CRM review by Kelsey B.
Kelsey B.
Validated Reviewer
Review Source

"SAP CRM Review"

What do you like best?

I like that SAP CRM allows you to search old quotes, orders, etc for your customers, and that it is easily linkeable to Salesforce.

What do you dislike?

I do not like how outdated and old the SAP CRM platform looks like. It is kind of an eyesore.

What business problems are you solving with the product? What benefits have you realized?

SAP CRM allows me to quickly quote products for my customers, as well as process orders.

SAP CRM review by User
User
Validated Reviewer
Review Source

"SAP CRM"

What do you like best?

CRM captures and holds all of the needed data for a world-wide organization to thrive. I can access past data instantly, from anywhere, and track an order from opportunity to closed orders

What do you dislike?

Since it uses an all flash memory array the pinwheel is a staple. I would like for some of the flash apps to not time out.

Recommendations to others considering the product

Take the time to set up the basics before diving into a broken process

What business problems are you solving with the product? What benefits have you realized?

SAP CRM covers an organization on a MACRO level, so GEOs can communicate thoroughly without delay.

SAP CRM review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"Love it!!"

What do you like best?

I like the integration of CRM into SAP. It has made our process so much more smooth

What do you dislike?

Sometimes it gets bogged down if multiple people are doing the same process

Recommendations to others considering the product

If you have SAP, the CRM version is magnificent and works just like any other bolt on...it has been flwless

What business problems are you solving with the product? What benefits have you realized?

It is faster than the old system

SAP CRM review by User
User
Validated Reviewer
Verified Current User
Review Source

"Excellent system, it takes some implementation but well worth it."

What do you like best?

There is nothing it cannot do! There are tasks it seems unable to do when starting out but once immersed in the system you realize these can be done.

What do you dislike?

You certainly have to think the way the system thinks to use successfully - but then most software is like that.

What business problems are you solving with the product? What benefits have you realized?

Easier reporting and forecasting and better all-round capabilities.

SAP CRM review by Consultant in Food & Beverages
Consultant in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"We have had this product implemented for nearly 10 years ... CRM 7.0 EP2.2"

What do you like best?

The SAP CRM product integrates nicely within the end-to-end order-to-cash processes that we utilize. With this integration it eliminates redundant data and need to develop translation of data values.

What do you dislike?

The Account Planning is cumbersome. Our company required the visibility of an Account Managers complete plan for a customer based on his/her bag. So we were not looking for individual promotions built independently and then joined together thru reporting ... wanting that visibility during the planning process.

Recommendations to others considering the product

Become part of the CPAC user group and learn about their new Customer Business Planning module that will work with CRM

What business problems are you solving with the product? What benefits have you realized?

What was described in the dislike area we have built an Account Planning front-end to expedite planning process.

SAP CRM review by User in Computer Hardware
User in Computer Hardware
Validated Reviewer
Verified Current User
Review Source

"Possibly the worst software out there"

What do you like best?

Literally nothing about this software is even remotely good.

What do you dislike?

I dislike everything about this program. Takes FOREVER to load, and I'm wasting a lot of my day staring at the spinning circle screen. There's a lot of "backend stuff" with this product that takes our sales support team to resolve. If you make an error at any point while using it, you have to start all over. Just an overall crappy program.

Recommendations to others considering the product

Don't use it. Salesforce is a far better platform and much easier to use.

What business problems are you solving with the product? What benefits have you realized?

I make configurations of laptops in this program. This is how we sell custom skews to customers.

SAP CRM review by User
User
Validated Reviewer
Review Source

"It is the best management program I know ... and I have used many."

What do you like best?

It allows to perform many tasks in a simple way, facilitates and speeds up the work a lot. When you master it, the program makes you more productive.

What do you dislike?

With this program you have the feeling that you will never know it at all. Sometimes it can be too complex.

Recommendations to others considering the product

It is very expensive but for large companies it is the first option and possibly the best

What business problems are you solving with the product? What benefits have you realized?

using SAP you do not need any other management system.

process data with incredible speed.

SAP CRM review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Review Source

"Flexible User Friendly Robust SAP CRM"

What do you like best?

Customer Relationship Management is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support thereby helping to find, attract, and win new clients, nurture and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.

What do you dislike?

SAP CRM supports End User Development and its resulting in Unreliable Quality Standards because of the limited skill set and knowledge of most end users, the quality of their work varies dramatically. Also leading to High Incidence of Errors as the focus on outcomes and rapid development increase the likelihood of errors.

Recommendations to others considering the product

SAP CRM is strategic, enabling access to Customer, Sales and Campaign data.Highly performant,Highly scaleable and can be integrated with Feeds from multiple 3rd party systems.

What business problems are you solving with the product? What benefits have you realized?

To maintain the continuity of business critical reporting for cross functional Telephony data through and following the migration of functionality from Legacy systems onto SAP CRM.

To provide access to sales and customer retention data for Energy and Care products to allow analysis and forecasting for use in future campaigns.

To maintain the continuity of business critical reporting for Campaigns and Retains data through and following the migration of functionality from Legacy systems onto SAP CRM.

SAP CRM review by Eli R.
Eli R.
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

The optimization features of the software

What do you dislike?

It is a bit complicate uif you do not do the course training in advance

What business problems are you solving with the product? What benefits have you realized?

I think i need to attend a trianing course, otherwise it is complicate to access by your own knowledge

SAP CRM review by Robert S.
Robert S.
Validated Reviewer
Verified Current User
Review Source

"Nice reporting, bad user interface"

What do you like best?

The reporting. It's easy to get the information I need when I need it.

What do you dislike?

The system is slow, has a terrible User Interface and makes it hard to confirm

What business problems are you solving with the product? What benefits have you realized?

Great email reminders for CRM.

SAP CRM review by Kunal S.
Kunal S.
Validated Reviewer
Review Source

"SAP CRM - Review"

What do you like best?

Best for customization

Extremely flexible

What do you dislike?

High Cost

User interface is a bit tricky

Recommendations to others considering the product

If you want to take your company to higher level go for it.

What business problems are you solving with the product? What benefits have you realized?

Integration with other SAP products. So other departments stay linked with the whole SAP network.

SAP CRM review by Krunal R.
Krunal R.
Validated Reviewer
Verified Current User
Review Source

"Best way to interact and engage with your customers - SAP Customer Relationship Management module "

What do you like best?

1. It delivers exceptional customer service

2. Provide sales leaders the what, why and how for empowering their inside sales team to achieve peak performance.

3. SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives–to reduce cost and increase your decision-making ability–but can help your company achieve differentiated capabilities to compete effectively over the long term.

What do you dislike?

Poor page to page performance - constant reload for every page.

Poor use and requirement for ActiveX to be used for synchronization and other purposes.

No import or export capabilities.

Only supports IE browser (due to use of ActiveX controls).

Built on SAP's NetWeaver platform (not an industry standard platform).

Security profiles can only be applied to users and not roles.

Recommendations to others considering the product

Very good tool if you are using Sales, marketing and other SAP ERP systems and portal - easily integrated with other SAP business suites and 3rd party applications.

What business problems are you solving with the product? What benefits have you realized?

- We came up with the business model, where in we are using the replication process between SAP ECC and CRM system for maintaining employee records (confidential including SSN, etc.) and business partner information and maintaining customers Sales and Marketing data via CRM backend and front end - Web IC system.

Benefits includes -

1. Comprehensive support for end to end business processes managed and integrated through SAP CRM system

2. Very easy end/external user interface via Web IC - Interaction Center for internal employees via SAP Portal and external employees like Call center users

3. Simplified and unified experience for end users to drive user adoption

3. Sales functionality for CRM module involves - Forecasting, Sales planning, Contract management and Territory management all of which managed at one central integrated stream point provided through CRM

SAP CRM review by Michelle L.
Michelle L.
Validated Reviewer
Review Source

"Not User Friendly "

What do you like best?

My favorite feature is the call center management. It is also a very useful tool because it can be accessed remotely. Unfortunately its social media interaction is quite problematic.

What do you dislike?

The interface is not user friendly and its hard to get used to.

What business problems are you solving with the product? What benefits have you realized?

We are better able to organize and recognize issues that we are having with our sales force and better suite the customers needs.

SAP CRM review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"SAP- appropriate name because slow like sap from a Tree"

What do you like best?

The interface is malleable so you can change your view for reports and tables based on your needs.

What do you dislike?

It is slow and not intuitive. Lacks lots of functions of other CRMS like SF.com

What business problems are you solving with the product? What benefits have you realized?

We are a big company and provides clarity on account ownership and activities.

SAP CRM review by Danielle P.
Danielle P.
Validated Reviewer
Review Source

"Make sure you have the correct interface !"

What do you like best?

Tons of great features like master data, inventory automation, B2B handoff for logistics, and automated call management.

What do you dislike?

Slow (web client vs Java thick client), no connection to workflows (like KCS, etc), no connection to knowledgebase, expensive to integrate

Recommendations to others considering the product

Make sure you have a large team of developers and integrators, get full SAP CRM training, and make sure you purchase the correct interface for your organization (sales, support, etc.)

What business problems are you solving with the product? What benefits have you realized?

CRM, knowledge, logistics, providing enterprise grade support.

SAP CRM review by Internal Consultant in Automotive
Internal Consultant in Automotive
Validated Reviewer
Verified Current User
Review Source

"SAP CRM"

What do you like best?

I like how this product intergrates easily with other SAP products (SCM, EWM, ERP/ECC)

What do you dislike?

There is nothing I dislike about CRM, except for the long learning curve

Recommendations to others considering the product

SAP is not an agile prodcut

What business problems are you solving with the product? What benefits have you realized?

We are not solving any problems, just updating our technology

SAP CRM review by Rachel L.
Rachel L.
Validated Reviewer
Review Source

"lots of potential, not intuitive to learn"

What do you like best?

It can be used for nearly everything. Many ways to find information

What do you dislike?

Hard to learn - not intuitive. Not always clear what information in one transaction is it is not the same information in another transaction with a similar name

What business problems are you solving with the product? What benefits have you realized?

Planning, production, purchasing, data management, quality

SAP CRM review by User in Biotechnology
User in Biotechnology
Validated Reviewer
Verified Current User
Review Source

"Good integration with ERP"

What do you like best?

I like that CRM integrates with R3 and the updating is quick between the two applications.

What do you dislike?

It's difficult to get information out in a report format, only list view is available native as far as I have been able to discern.

What business problems are you solving with the product? What benefits have you realized?

Customer information is easily accessible.

SAP CRM review by User in Construction
User in Construction
Validated Reviewer
Verified Current User
Review Source

"Powerful but not very user friendly"

What do you like best?

Ability to access different kinds of data. Ability to different kinds of analysis in CRM. It also stores myriad kinds of data which helps serve as a good database.

What do you dislike?

User interface is very cumbersome and requires the user to go through multiple clicks to get to the solution.

Recommendations to others considering the product

Try it out first

What business problems are you solving with the product? What benefits have you realized?

Sales planning, sales execution and monitoring. Both account planning as well as territory planning.

SAP CRM review by Carlos L.
Carlos L.
Validated Reviewer
Review Source

"SAP for time requests"

What do you like best?

The calculation display of your annual leave available.

What do you dislike?

The poor UX and overall design of SAP when navigating the CRM.

Recommendations to others considering the product

Compare to other platforms for more intuitive software that allows more efficiency.

What business problems are you solving with the product? What benefits have you realized?

Solving the staff’s available annual leave and tracking their work time.

SAP CRM review by User in Publishing
User in Publishing
Validated Reviewer
Review Source

"SAP CRM for large scale, commodity manufacturers"

What do you like best?

I like the fact that SAP in general has multiple ways (clicks versus key combination shortcuts) to enter/populate data into the system.

What do you dislike?

Often. Our business required additional custom T code crration/modification or bplt-on sustems to truly maximize the functionality of the system and the data we could extract for reporting.and make accessible to our account managers over the CRM

What business problems are you solving with the product? What benefits have you realized?

A more informed account manager/sales team, better able to quickly access info on their clients and refresh their memories of account details

SAP CRM review by Trisha E.
Trisha E.
Validated Reviewer
Review Source

"Awesome CRM "

What do you like best?

SAP IS VERY ORGANIZED, very thorough and very detailed, it has many reports that you can pull, its automated almost all of our tasks and it is just incredible

What do you dislike?

clunky, needs development in some areas---but also requires a developer to do some of the back end

What business problems are you solving with the product? What benefits have you realized?

tracking, etc

SAP CRM review by Shaina B.
Shaina B.
Validated Reviewer
Review Source

"They are great"

What do you like best?

The way they make the backend business process seamless. And they make life easier

What do you dislike?

If maybe the user interface could have a fresh take on it

What business problems are you solving with the product? What benefits have you realized?

Our accounting team have seen improvement in the way they need to pull up past data.

SAP CRM review by Justin S.
Justin S.
Validated Reviewer
Review Source

"Ridiculous"

What do you like best?

There isn't much to like about the SAP Crn. Literally a horrible program.

What do you dislike?

The entire program. It is far from user friendly. It doesn't integrate or work well with other programs.

What business problems are you solving with the product? What benefits have you realized?

To track sales calls and use it as a funnel.

SAP CRM review by User in Apparel & Fashion
User in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"SAP "

What do you like best?

This is the only program of this type that i have used. I like that we can update purchase orders and sales orders in real time.

What do you dislike?

It seems slow and difficult to use, titles of reports are not very intuitive.

What business problems are you solving with the product? What benefits have you realized?

Purchase order maintenance

SAP CRM review by User
User
Validated Reviewer
Review Source

"SAP CRM vs Sales Force CRM"

What do you like best?

In this review I compare it to the biggest compatitor sales force. SAP has from the CRM Software the best backoffice. If you want so save cost SAP is the best bet.

What do you dislike?

If you dont go with the hard facts like cost, sales force is better in soft terms as customer satisfaction.

Recommendations to others considering the product

If you are focusing on cloud computing I wouldnt go with SAP CRM and go with Sales Force or others instead. But personally I think the price for SAP is worth it !

What business problems are you solving with the product? What benefits have you realized?

Basic sales features like leads, oportunities, activities. Saving costs over traditional CRM.

SAP CRM review by Claudia N.
Claudia N.
Validated Reviewer
Review Source

"Review of SAP"

What do you like best?

CRM's functionality makes it easy to access data needed for my work product.

What do you dislike?

SAP CRM is not user friendly in the uploading of documents into the document management system overall.

Recommendations to others considering the product

make sure your requirements are fully outlined before the project starts.

What business problems are you solving with the product? What benefits have you realized?

I find that their products overall can be userfriendly if you learn how to use SAP first....

SAP CRM review by Jason C.
Jason C.
Validated Reviewer
Review Source

"SAP CRM Yess"

What do you like best?

SAP CRM is now on demand SaaS and very easy to use...I picked it up in 24 hours and felt comfortable entering and retrieving information very quickly

What do you dislike?

SAP CRM has a consistent page reload issue that is quite annoying and unfortuantely right now no import capabilities

Recommendations to others considering the product

good product not as robust as SalesForce but meets what we needed

What business problems are you solving with the product? What benefits have you realized?

looking to store and access contacts

SAP CRM review by Jennifer C.
Jennifer C.
Validated Reviewer
Review Source

"SAM CRM with customer relationship"

What do you like best?

SAM CRM has helped me in improving my customer relationship and helped me to achieve my targets

What do you dislike?

Little training is required to get used to the product

What business problems are you solving with the product? What benefits have you realized?

Save and made a lot of money

SAP CRM review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Powerful product but too complicated"

What do you like best?

Powerful functionalities that can handle almost every need in a company. There are also light weight version through the web interface.

What do you dislike?

Too complicated functionalities sometimes confuse me. I'd rather there is only one solution for one need.

Recommendations to others considering the product

Require considerable learning to become proficient with it. Overall easy to use after that. Could require considerable in-house support to customize to your specific needs.

What business problems are you solving with the product? What benefits have you realized?

Filing, tracking, recording and analyzing customer requests. I can do quick search based on various criteria.

SAP CRM review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"SAP CRM "

What do you like best?

It delivers exceptional customer service

2. Provide sales leaders the what, why and how for empowering their inside sales team to achieve peak performance.

3. SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives–to reduce cost and increase your decision-making ability–but can help your company achieve differentiated capabilities to compete effectively over the long term.

What do you dislike?

Poor page to page performance - constant reload for every page.

Poor use and requirement for ActiveX to be used for synchronization and other purposes.

No import or export capabilities.

Only supports IE browser (due to use of ActiveX controls).

Built on SAP's NetWeaver platform (not an industry standard platform).

Security profiles can only be applied to users and not roles.

What business problems are you solving with the product? What benefits have you realized?

- We came up with the business model, where in we are using the replication process between SAP ECC and CRM system for maintaining employee records (confidential including SSN, etc.) and business partner information and maintaining customers Sales and Marketing data via CRM backend and front end - Web IC system.

Benefits includes -

1. Comprehensive support for end to end business processes managed and integrated through SAP CRM system

2. Very easy end/external user interface via Web IC - Interaction Center for internal employees via SAP Portal and external employees like Call center users

3. Simplified and unified experience for end users to drive user adoption

3. Sales functionality for CRM module involves - Forecasting, Sales planning, Contract management and Territory management all of which managed at one central integrated stream point provided through CRM

SAP CRM review by Annemarie W.
Annemarie W.
Validated Reviewer
Review Source

"Not they easiest profile to use "

What do you like best?

I like that it’s connected to eveything in SaP

What do you dislike?

Do not like the usability of it from user side

Recommendations to others considering the product

Look at options

What business problems are you solving with the product? What benefits have you realized?

We use this for an customs facing website

SAP CRM review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Review Source

"SAP by design "

What do you like best?

SAP by design is a web based ERP system and that’s about all I like about it.

What do you dislike?

The integration of SAP by design and Vertex is a nightmare and SAP doesn’t take ownership for their inability to provide what we want

Recommendations to others considering the product

At this time no

What business problems are you solving with the product? What benefits have you realized?

Vertex integration. - want to collect state only sales tax on certain state and SAp says it’s vertex and vertex is SAP going in circle. No benefits

SAP CRM review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"The Rolls Royce of Software"

What do you like best?

SAP is the rolls royce of software. If you think of a business process SAP can do it. SAP is incredibly powerful and customizable.

What do you dislike?

There is a huge learning curve when it comes to all SAP products. The processes and procedures are not as intuitive as you would think they are. There are a lot of extra steps than you think there would be.

Recommendations to others considering the product

Worth the money.

What business problems are you solving with the product? What benefits have you realized?

Solves literally everything. It is fully encompassing.

SAP CRM review by User in Chemicals
User in Chemicals
Validated Reviewer
Review Source

"SAP in Chemical Production"

What do you like best?

Wide variety in managing production in our chemical plant.

What do you dislike?

Difficult to understand what to use for different needs around the plant without training.

What business problems are you solving with the product? What benefits have you realized?

Tracking production from delivery to shipping. The benefits are that anyone with access can log in and see real time what is happening and make sure things are moving smoothly. If an issue arises, we can pinpoint the exact point where an error occurred.

SAP CRM review by Emily S.
Emily S.
Validated Reviewer
Review Source

"SAP"

What do you like best?

SAP is a great system that allows business to store all financial information in one place.

What do you dislike?

SAP is not user friendly. You need to know t-codes in order to create transactions.

What business problems are you solving with the product? What benefits have you realized?

I am an accountant so SAP is crucial to my role.

SAP CRM review by User
User
Validated Reviewer
Review Source

"I used SAP CRM as a Analust"

What do you like best?

I like that this tool is very robust and works well with other CRM products.

What do you dislike?

The interface seems a little behind the times. There is not enough guided direction on how to customize reports. Also some of the built in metrics leave are ambiguous,

Recommendations to others considering the product

When considering have a use plan in place so that you will know what direction to take when customizing the product. Having a good idea of what you want to measure will help you determine if this product is right for you.

What business problems are you solving with the product? What benefits have you realized?

Leading and lagging indicators.

SAP CRM review by User in Aviation & Aerospace
User in Aviation & Aerospace
Validated Reviewer
Review Source

"Being phased out"

What do you like best?

Basic CRM functionality and the fact it’s the easiest CRM to integrate into SAP.

What do you dislike?

Just about everything else. Speed, testing requirements for service packs, etc.

Recommendations to others considering the product

If you want easy SAP integration, go with Hybris. Otherwise stick to a different CRM.

What business problems are you solving with the product? What benefits have you realized?

Basic CRM integration with SAP. SAP has recognized that the program is on the down side and is replacing it with a much better system (Hybris)

SAP CRM review by User in Food Production
User in Food Production
Validated Reviewer
Verified Current User
Review Source

"Not Great"

What do you like best?

It makes data generation easier. It's easy to share between servers.

What do you dislike?

It is a very clunky system that makes it difficult to copy and paste data sets for quick entry.

What business problems are you solving with the product? What benefits have you realized?

Entering large amounts of data into a database at once. I really hate this software

SAP CRM review by User in Computer Hardware
User in Computer Hardware
Validated Reviewer
Verified Current User
Review Source

"Slow and sometimes difficult to use"

What do you like best?

While some things are very intuitive, but not all.

What do you dislike?

the overall system is slow and difficult to use. If you make a mistake there is no going back.

What business problems are you solving with the product? What benefits have you realized?

customer relationship management

SAP CRM review by Brett A.
Brett A.
Validated Reviewer
Review Source

"SAP CRM for order management"

What do you like best?

Once I learned the UI, it's worked well.

What do you dislike?

Lack of mobile functionality.

I'm not sure if it's SAP or our security policies, too hard to login remotely.

What business problems are you solving with the product? What benefits have you realized?

Order management.

SAP CRM review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Use it on a daily basis"

What do you like best?

The ability to save T-codes for future reference.

What do you dislike?

It can be a little complicated to learn.

Recommendations to others considering the product

Some sort of guide for entry level users.

What business problems are you solving with the product? What benefits have you realized?

Freight payments made. It allows me to see all of our freight and what we need to pay on.

SAP CRM review by Crystal R.
Crystal R.
Validated Reviewer
Review Source

"CRM"

What do you like best?

Customer service and support received is awesome

What do you dislike?

The loading of the system is slow, takes forever to go from page to page

What business problems are you solving with the product? What benefits have you realized?

It's an amazing way to stay organized

SAP CRM review by User in Machinery
User in Machinery
Validated Reviewer
Verified Current User
Review Source

"SAP - Not Very User Friendly"

What do you like best?

The amount of reports that the system can generate.

What do you dislike?

The system is not user friend;y at all and is not easy to maneuver through.

Recommendations to others considering the product

This product needs extensive training to be able to use correctly.

What business problems are you solving with the product? What benefits have you realized?

It tracks all accounting functions very well.

SAP CRM review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Outdated"

What do you like best?

Being able to search through customer tickets based on agent name or customer name

What do you dislike?

The user interface was terrible and was not allowed to edit tickets if someone else was in the ticket.

What business problems are you solving with the product? What benefits have you realized?

Ability to pass information to ticket owner and customer. Was able to do everything virtually if customer knew how to work it as well.

SAP CRM review by Hanan O.
Hanan O.
Validated Reviewer
Review Source

"Great user friendly software with excellent organization tools"

What do you like best?

Auditor reports, ordering gui, logistics flow

What do you dislike?

N/A not much to say. Sometimes can be hard to find the needed report

Recommendations to others considering the product

Great software

What business problems are you solving with the product? What benefits have you realized?

Ordering process, logistics, accounting

SAP CRM review by User in Printing
User in Printing
Validated Reviewer
Verified Current User
Review Source

"2 years using SAP in Purchasing role"

What do you like best?

One stop shop for planning, engineering, purchasing

What do you dislike?

rigidity of the system, sometimes too many screens

Recommendations to others considering the product

get real training, don't just learn it based on tribal knowledge in your office

What business problems are you solving with the product? What benefits have you realized?

resolving supply chain issues, helps with planning and scheduling

SAP CRM review by User in Fine Art
User in Fine Art
Validated Reviewer
Verified Current User
Review Source

"Administrator"

What do you like best?

The best part about SAP for my business is customization.

What do you dislike?

The worst part about this software is that it is not intuitive to users.

What business problems are you solving with the product? What benefits have you realized?

Its able to keep all of the customer details centralized for our sales orders.

SAP CRM review by Stacy V.
Stacy V.
Validated Reviewer
Review Source

"10/10 Would Recommend"

What do you like best?

Supports end to end automation of business processes and integrates with critical SAP applications.

What do you dislike?

I cannot think of anything I dislike about SAP CRM.

What business problems are you solving with the product? What benefits have you realized?

Planning, management and execution of marketing activities across multiple customer touch points.

SAP CRM review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Beginner using to report staff/budget information"

What do you like best?

Is an all encompassing program/tool, with a wide variety of uses.

What do you dislike?

It's not user friendly in the way of navigation, especially searching for reports.

Recommendations to others considering the product

Have a contact who knows the system well and can act as a tutor

What business problems are you solving with the product? What benefits have you realized?

Useful for tracking different types of information all in one spot.

SAP CRM review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Review Source

"SAP Review"

What do you like best?

It is archaic and ensures you select the correct filters, and lets you create custom reports.

What do you dislike?

The process is slow to extract files, and it has frozen a couple times when creating a macro that is too large.

What business problems are you solving with the product? What benefits have you realized?

It is beneficial to understand what are largest selling models are and where we can tackle certain trims.

SAP CRM review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Its nice to make a customer satisfaction CRM application"

What do you like best?

There are few web UI tools are extremely like in CRM application

What do you dislike?

There are few tools having performance problem during the report execution .

What business problems are you solving with the product? What benefits have you realized?

Till now we have fully satisfied and benefits for the WEB UI application working in huge organization and we have reduced the performance problem while execution of report make it has smaller one.

SAP CRM review by Internal Consultant in Automotive
Internal Consultant in Automotive
Validated Reviewer
Review Source

"SAP CRM"

What do you like best?

it is a very flexible solution to order management. it allows dealers to order and have the order referred to the stocked and available location.

What do you dislike?

some minor issues related to service fill and loss analysis

Recommendations to others considering the product

make the solution flexible enough to include service directly from CRM based on more flexible customer views.

What business problems are you solving with the product? What benefits have you realized?

used for service parts

SAP CRM review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Great product"

What do you like best?

Internet based and it's fully customizable

What do you dislike?

Kind of antiquated but it gets the job done

What business problems are you solving with the product? What benefits have you realized?

Need to be able to restrict viewing to certain individuals to maintain confidentiality. This allows it.

SAP CRM review by User
User
Validated Reviewer
Review Source

"Inexperienced"

What do you like best?

I am not very familiar with SAP, as I do not use it regularly, however, I like that it compiles all vendors and transactions in one place

What do you dislike?

Confusing and difficult to integrate with our CMMS system.

Recommendations to others considering the product

Get lots of training

What business problems are you solving with the product? What benefits have you realized?

Able to procure and monitor inventory and goods purchased.

SAP CRM review by Administrator in Tobacco
Administrator in Tobacco
Validated Reviewer
Review Source

"Powerful"

What do you like best?

This apps really helps me a lot to do my dayily activity and simplify many things. I cannot imagine working without SAP.

What do you dislike?

Sometimes it will be very slow and if you open many other apps in the sams time, it will be very slow.

You gave to be very patient.

What business problems are you solving with the product? What benefits have you realized?

The data I can obtain is our financial data and analytical of how the budget is being used.

SAP CRM review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Review Source

"Easy to search for the information you need"

What do you like best?

Easy to search for the information you need and you can customize it to make it even easier.

What do you dislike?

It runs extremely slow at times. This may be a IT error but it seems that every CRM / ERP system slows way down daily.

Recommendations to others considering the product

Very customizable product to grow your business.

What business problems are you solving with the product? What benefits have you realized?

Changed the way we've done business and we have gained a lot from the switch.

SAP CRM review by Consultant in Food & Beverages
Consultant in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"SAP CRM On Premise Review"

What do you like best?

SAP CRM has deep functionalities for Sales, Marketing and Service. Integration capabilities with SAP ECC and SAP BW provides seamless execution of business processes

What do you dislike?

Not very user friendly. Training Business Users is an issue as the product is a bit complex to use.

Recommendations to others considering the product

Yes, with the SAP Cloud for Customer, it is now going in the right direction in terms of Ease of Usability

What business problems are you solving with the product? What benefits have you realized?

Expectations of the CRM Mobile product to support ERP Contracting,

SAP CRM review by User in Industrial Automation
User in Industrial Automation
Validated Reviewer
Review Source

"SAP User"

What do you like best?

The various ways to view data. Each transaction code shows the data differently...from reporting to transactional tasks.

What do you dislike?

My not knowing all of the transactions that SAP has to offer. It really depends on your function within your company as to which modules you will have access to.

What business problems are you solving with the product? What benefits have you realized?

I'may still learning my role within the company, but I've realized that I depend a lot on the reporting aspect of SAP.

SAP CRM review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Review Source

"Sap Review"

What do you like best?

Efficient, timely. Once learned, it's easy to use, and touch are able to go quickly.

What do you dislike?

Codes can be confusing. A step by step process binder was given to me in order to learn the different conversations/commands.

What business problems are you solving with the product? What benefits have you realized?

Takes a while to train. Had to take step by step screen shots to help new hires learn the process.

SAP CRM review by User
User
Validated Reviewer
Review Source

"Very steep learning curve"

What do you like best?

This program runs in a browser on the desktop with everything being web based. That is pretty convenient.

What do you dislike?

It has a very confusing interface that loads very slowly. It takes forever to get anything done.

What business problems are you solving with the product? What benefits have you realized?

Allows me to communicate with my offshore partners anytime. Keeps track of RMAs with various vendors in one place.

SAP CRM review by User
User
Validated Reviewer
Review Source

"SAP Usability"

What do you like best?

Reporting features which can be customized

What do you dislike?

System can be rigid, in terms of adding new fields. Also page navigation could be made more friendly.

What business problems are you solving with the product? What benefits have you realized?

I use it mainly for reporting of sales figures - period end reporting. Results by region, fiscal periods and customer type can be quickly achieved.

Kate from G2 Crowd

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