What do you like best?
I like that once you learn the language of this program, it gets easier to use it over time. Mostly the reporting and purchase order creation are the features that I use; they were fairly complicated to learn, but now that I have used the product for over 2 years, I can get both tasks done very quickly.
What do you dislike?
It was very hard to learn, and most folks are scared by it! I think because it is reminiscent of how old computer programs used to work; having to put in commands, etc.
Recommendations to others considering the product
Be sure to offer EXTENSIVE training on SAP. And do not count on just one person knowing how to do anything; very quickly, their job will become them being an SAP trainer only, and that is just not sustainable.
I would also say, spend the money and go ahead and have the SAP folks tailor your user experience. That way if you are switching over to this program, you won't have as many hiccups.
What business problems are you solving with the product? What benefits have you realized?
I would not be able to do my job without the ability to write purchase orders quickly and efficiently; sometimes I write 10 in one day. In any other program, that might take me a full 8 hours, but I can do it in about 2 on SAP. There is a also a benefit to being able to look up everything in the system; it can give you a broader view of what kind of purchase your whole group or even entire company is making.