SAP Field Service

(3)
3.0 out of 5 stars

Increase field service efficiency while ensuring SLA compliance with field service software Meet service demands consistently by organizing, planning, and dispatching resources with our field service solutions. Empower your workforce to effectively manage the complete lifecycle of service orders with automated processes and the ability to view orders in real time.

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SAP Field Service Reviews

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SAP Field Service review by Allison T.
Allison T.
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Verified Current User
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"SAP Review"

What do you like best?

I like the reporting capabilities and ease of use after orientation to the system.

What do you dislike?

I dislike the codes to get to different screens. You may not even know that a screen or option exists if you don't know the code to it.

What business problems are you solving with the product? What benefits have you realized?

It is an excellent system for requisition and PO creation as well as invoicing and reporting.

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SAP Field Service review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
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"User Interface and Functionality Needs Updating"

What do you like best?

There aren't too many steps for entering my time sheets which is nice. The best part is the copy from previous day's hour function.

What do you dislike?

Entering time is tedious- the system should remember previous schedules, especially if you work the same hours each week, and let you copy entire time sheets. Additionally, they don't provide detailed instructions for using other functions such as expense sheet entry. Password recovery is also a nightmare.

What business problems are you solving with the product? What benefits have you realized?

I am required to use the FieldGlass tool by my employer, but if it were up to me I'd chose a newer software that's been updated more recently and has a more easy going and friendly user interface. The fact that there's not an easy to use mobile app is concerning given the potential is certainly there.

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SAP Field Service review by CHARITY T.
CHARITY T.
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"Easy to Maneuver thru familair functions"

What do you like best?

The ability to set some parameters so they don't change

What do you dislike?

Some fields can't be set to stay they same so that the same input doesn't;'t have to be keyed in repeatedly. Should be able to get to another screen on the screen you are currently using.

What business problems are you solving with the product? What benefits have you realized?

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