What do you like best?
There is a level of customization which exists that allows for integration of systems, easy access/maintenance of access (in terms of area such as student records, advising, payroll, etc.), and simplicity to SAP which is rather nice.
What do you dislike?
SAP is rather "buggy" in terms of certain functions. For instance, scheduling classes is a long process involving multiple screens: screen one must be saved before screen two may be accessed/edited. There are times changes are not kept in spite of saving, and the process is tedious.
Recommendations to others considering the product
While it is a reputable and mostly reliable option, SAP lacks certain enterprise features that I personally would like to see (especially in terms of student life-cycle management---it would be wonderful to be able to handle student accounts seamlessly from prospective student, to admissions, to admitted, to alumn, and so forth). Know that trainings may need to be specially developed for those implementing and using SAP, particularly in terms of scheduling and travel requests. It is essential to also employ staff technology support for its various functions.
What business problems are you solving with the product? What benefits have you realized?
As a scheduler and Student Services employee, I have used SAP to handle course scheduling/auditing, course instructor and room assignments, and management of student advisor assignments.