SAP Hybris Commerce Reviews

It great configurational tool allow developers to code less and develop more. It covers almost all ecommerce needs such as Order management, Front End configuration for Marketing team. It has various modules and all are required to satisfy Ecommerce need, Such as Omni channel support for Responsive design. One good thing is you can use any frontend technology to design its storefront.

Documentation is not easily available. Until you are not tied up with organization/partner, you cannot learn this tool. Cost wise also it is bit high as compare to other Ecommerce tool. Few are open source as well. So this demerit I found. Apart from this everything is good, I like this product.

I will encourage other to learn Hybris to grow their Ecommerce needs and solutions and also try its various modules like Order Management System, Omni channel support and payment processing. Its been 3 years working on this tool. I did not find any difficulty on its functionality. surely recommend this others.

Working for client and develop the whole Ecommerce solution for them on SAP hybris. We have implemented Order Management System module successfully for our client within 2 months and did not face any major production issues after that. So it's simply great. Thanks to Hybris team for this awesome product.

Is a friendly platform, with several options and alternatives to create your web page and create mobile app communications.

You need to review the terms and conditions when hou create a module into Hybris, because could be a SAP property if they develop something for you even with their consultants

Improving direct communication with our customers (we attend to mum & pops and the volume and alternatives are huge). With a mobile APP, with send the most important information and warrant the right message.

- Large scale product and user data management.

- Out of the box support for common eCommerce functionality.

- Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.

- Integrates well with other services if Hybris does not meet all business needs.

- Localization for multi-national support was easy to implement.

- Though there is an online community presence for support, it is not as strong as other platforms I have used. And the need for having certain requirements to be able to login to view the support doesn't help either.

- Needs quite a lot customization in order to adapt to the own business

- huge cost and time.

This is not something that can be done within few weeks, lots of planning needs to be done and customization's for business needs.

- ASM(assisted service module) which provides customer agents with customer like website experience was a great benefit.

- WCMS system allows flexible management of your content with different personalisation rules and preview mode.

hybris offers a very flexible commerce platform, and it can be customized endlessly to accommodate customers' requirements.

Often times hybris sells functionality that they claim is out of the box, but it either requires significant customization/configuration, or is planned for a future dot-release, or is buggy. Given that it is not a SaaS solution, bugs can only be fixed via patch, and the turnaround time is not great.

If you're willing to make the investment not only in the software, but also a quality implementation and ongoing maintenance, then hybris can be a very good option. However, if you looking for a simpler platform that is easy to maintain, update and author on, you may want to look into other platforms targeted at SMBs

I've implemented hybris for customers that are looking to replatform onto a more robust commerce platform. Hybris definitely does meet the goal of a more robust platform.

It has all the features for the creation and management of a omnichannel ecommerce system. Catalog Management products, management and order fulfillment, customer service management, content management and other ...

The content management system can be improved. The learning curve for developers is quite long

Complete Engagement & Customer Platform: OmniChannel eCommerce, Marketing Automation, Sales and Analytics

With accelerator tools it was possible to establish an ecommerce omnichannel system in 5 months integrating warehouse management system, dispatch system, payment, accounting, returns and customer support

It is a powerful platform for developing both B2C and B2B e-commerce. It allows having an initial and functional site in a few steps and then extending the particular functionalities.

Another strong point is that it is developed with spring, a really well know framework; so, this is an advantage for Java developers.

As far as this, it has many options to manage contents, products, ... It is possible to add extensions, create add-ons, ...

A problem of this tool possibly could be the fact that it is an expensive one; so, for little companies, it is unthinkable to get it.

Also, the interface that presents to manage the site, contents, products, catalogues... is complex and difficult to learn.

Another point that I don't like is the fact that it uses ant instance of maven.

It is important that developers have a good knowledge in Java and Spring and the computers that they use for developing must have good performance (ram, HDD, CPU, ...); in another case, the speed of development will be penalised.

With this tool, we can develop powerfully e-commerces with all the requirements that the clients need.

Most complete and comprehensive set of features available in a single stack off-the-shelf product

Powerful set of abstractions to drive enterprise as well as mid-size businesses

Robust foundation layer built on modern Java stack

Vetted by premium IT vendors and rating agencies like Forrester and Gartner (although comparison is a good place to start, one has to vet the product for individual solution needs very carefully)

Now a SAP solution with a solid roadmap that's fully integrated

Ready to show a demo or proof-of-concept any day, any time!!

Measuring configuration vs. customization is not a trivial problem to solve. Most system integrators are not dialed into the roadmap of latest features.

May be prohibitive to some medium size enterprises

Accelerators are not fully baked and ready to use with UI-driven configuration

Roadmap is too broad in some areas

Talk to as many consultants and implementation vendors as possible

Get the best price for licensing as it can vary widely from region to the rep

Get strong referrals and validate the implementation stories

Always ask for a proof-of-concept and don't rely on the readymade vendor showcases

Ask for references where the person has direct operational experience with the product

Traditional and digital ecommerce for retail (apparel, cosmetics and other finished non-durable goods)

B2B and wholesale distribution (durable, industrial and heavy goods)

Micro-services and other in-app transactional businesses like digital games and software

Groceries and supermarkets

Really helped our team focus on more data than we had in the past. Trying to determine the cost solution and how well it's working for us but so far so good. When working with our distribution partners - there was hesitation but the real-time inventory view was an important factor to help us move forward.

Somewhat cumbersome to drill down to the level of detail we wanted to when trying to determine if we wanted to expand to the cloud package.

Streamlining our customer databases and being able to link our retail content management system with inventory management to have a real-time view and limit customer frustration in the purchase funnel. So far, we are noticing a better uptick in our product availability view.

I like that it is easy to get navigate. Although there are a lot of components in the program, it is pretty straightforward once you've explored to content.

I do not like that I have to memorize certain codes to find exactly what I need. I tried finding items that I needed at the store, and it was a bit more complicated than just typing the term into the search box.

I am figuring out the needs of the business and how important it is to keep track of what the store needs from the non-retail perspective

Hybris is a comprehensive Commerce platform offering B2B, B2C and Services with multi languages

The Hybris Commerce still has not offered the integration with SAP DQM Microservices (Cloud) for Address Validation, Geocoding and Reverse Geocoding. The Cybersource is still the default offering out of the box for Address Verification.

Plan to have qualified experienced Technical and Functional SMEs to implement the Hybris Platform to gain speed and effective leverage product features by design

A global commerce platform to enable omnichannel offerings across Geography and to deliver consistent and relevant experience throughout customer journey.

The different modules and the partitions is an amazing part in managing a huge e-commerce website through this tool.

Not up-to-date with all latest features like in Adobe's AEM or WCMS

Consider other e-commerce CMS solutions like Adobe's

e-Commerce solutions and digital advertising of their websites

Can manage all aspects of the business with one platform

Everything is done across 4 different tools which means a lot of time wasted logging in and being logged out. Slow load time. Created from a developer's perspective, so things don't always make sense for the business user.

Content management, inventory management

SAP is the world leader in ERP so there's no doubt they did a great software.

Nothing really, maybe the interface at the beginning.

It's a really friendly platform, so, don't be a afraid of it.

The right visualization of my data.

From a functional standpoint, hybris takes a starring role in quite a few areas including B2B digital commerce, web content management, and (extended) product content management. From a more technical standpoint, the ERP-agnostic platform and service-oriented architecture has allowed us to integrate with SAP and other internal systems in a fairly straight-forward manner. Because of the fact that the technology stack is comprised of recognizable, open-source components our developers and operations teams have had a fairly smooth transition. It's by no means perfect but, as the latest Gartner Magic Quadrant for Digital Commerce shows, it's clearly a Leader in the field and a choice that we are happy with thus far.

1) Online training is costly and available for 30 days only -- wouldn't they want their users to be as well-versed in the product as possible? 2) hybris-trained resources have been difficult to locate and hire due to the booming demand of the platform. 3) It remains to be seen how viable the DataHub solution will be -- lots of promise but still too early to tell. Also would like to see it introduce some stronger digital marketing capabilities to compete with the basic functionality found in solutions like Adobe Campaign or Marketo.

Hunt for and select right integrator. Train your key internal resources early. Stand up and test environments as soon as reasonably possible. Configure, don't customize where possible.

We are nearing our launch of hybris implementation so nothing yet realized, however, we are solving for a variety of things including the replacement of a fragile yet heavy home-brewed platform and the introduction of true WCM and PCM tools. Our goals are not uncommon: enhance wallet share, attract new customers, create scalable/sustainable competitive advantage etc.

VEry excellent E commerce tool. have been using this for 15 months now. This is our tool for e commerce operations, Digital Marketing promotions.

Nothing to dislike. but its backend systems are slow as compared to storefront

This is very versatile tool and one of the best i have ever used in e commerce section.

good fit for our requirements

This is our tool for e commerce operations, Digital Marketing promotions.

We use most of HYbris components for our e commerce operations.

Ease of installation. Scalability. Extensibility. The leveraging of Open Source technologies. Customizability. The concept that you can buy what you need and add on as your business grows without the peril of breaking your maintenance agreement.

There are some aspects of the accelerators that require enough customization to warrant creating them from scratch. While no eCommerce platform is perfect in every way, this is an area where most SIs make the mistake of assuming the template will be applicable and meet the client need thereby underestimating the capabilities. Especially in the UI.

Since the recent acquisition of hybris by SAP, there is the usual shakeout and restructuring. If you have SAP, great. If you're considering hybris, work with your business partner to determine the specific problems you're trying to solve. Some modules are licensed separately and it's important to have the right solutions architect to guide you along towards the optimal configuration.

The consolidation of disparate data sources to enable businesses to realize the extent of their intellectual assets and digital properties in order to determine the best way to disseminate information to their multiple customer bases while being able to manage this centralized data through a single user interface,

What you get are streamlined processes and workflows, minimized redundancy and a more holistic view of digital assets so businesses don't have to re-create the wheel every time.

The B2B and B2C accelerators. Using one line of code and a fully featured b2b or b2c store is installed and ready for customisation.

For developers it has a very steep learning curve.

If you are buying a Sap Hybris license, you will need to work initially with a partner to setup and build your . first store.

It provide omni-channel e-commerce solutions.I have created several storefront and backoffice applications for different customers.

Great, reliable technology stack with key components perfectly poised for growth and flexibility. The product works, scales and contorts when needed for an omni-channel solution.

Rapid growth in last two years has diluted the intimacy within the partner ecosystem. There is a learning curve that must be appreciated. The hybris training and certifications go a long way to help Quality Assure teams. But best to work with the Partner Managers to get the best collaborative support.

Definitely keep the overall "cost of ownership" in mind - it may be one of the best in the space. Flexibility and breadth of capability bodes well that this can meet most solution demands.

Initially focused on b2c we're seeing many more b2b implementations now. Global branding challenges and regional differentiation - especially in 3rd party solutions like payment and logics partners tend to be under appreciated and under estimated by some providers. Omni-channel is a discipline that can take time, this product does foster best practices across many disciplines.

Hybris accelerators enable quick roll out with essential eCommerce features. The product is customizable to suit all the requirements of the retailers. Hybris also offers lots of inbuilt B2B features that can be configured and customized to suit almost all the businesses.

Using the platform can be pretty challenging initially, especially the cockpits. But once you become familiar, its a robust platform.

Having worked on two B2B implementations, I can say that mapping the retailers organization structure can be pretty challenging. Hybris handles this effectively using the concept of B2B units. Similarly, Hybris also enables customizing the products and restricting the products and catalogs to users and groups very effectively.

I think from a business stand-point, its a great product for managing large amounts of inventory efficiently. The templating and hierarchy of the box pages is pretty straight forward. Also the flow seems to be on point for an e-commerce site.

As a developer who works on the front-end and authoring side of Hybris, I think there could be improvements within the cockpit interface to make it friendlier for none-dev minded folks to gather and prepare the content and resources needed. Also the amount of files used out of the box seems to be excessive.

For an out of the box, e-commerce solution. Hybris is a very viable alternative to other CMS solutions. It takes a bit with the lack of hybris documentation to get started quickly. But as long as the Hybris platform updates and stays up to date with e commerce needs, it should maintain its status as a leading e commerce CMS.

We are solving the issue of monitoring online sales as well as monitoring inventory. The obvious benefits are the maintaining of inventory and content. Also, out of the box, the site has a very clean and usable flow so dev doesnt have to tweek much.

Hybris is probably one of the most potent tool in ecommerce solutions. It is definitely oriented toward multi channel / cross channel from day 1 onward and is now one of the most complete tool in this domain. It also have a very good PIM (Product Information Manager), named PCM which allows one to very conveniently manage its catalog and products. B2B features are also strong, but the my preferred thing in Hybris is its speed and capacity to handle load. It's incomparably fast and scalable.

The product somehow lack some flexibility when it comes to customisation. The API/webservice is very rich and will allow to do most thing you can think about, but it comes at a price and heavily customised project are often delayed because the framework is not simple to customise, hence the "accelerator" version. The ecosystem is a bit poor with few SI and few extensions developed by third party. The OMS is fair but not the best in the lineup of high end products (like ATG or Websphere)

Hybris is a very complete product, one of the worldwide leaders, easily comparable with Websphere commerce of Oracle commerce (formerly ATG). Its blazing fast performances come at a price though, the product is pretty costly. That said, the accelerator is sort of "affordable" and a good step to start using this product. It also provides easy start when bigger project are more complicated to handle. Definitely a product to see if you intend to run a multi channel retail business.

Hybris is very good at handling loads of customers, to render very fast pages. It is also very versatil at handling catalogs and best in class for omni channel retailing.

Hybris has an incredibly powerful ecommerce platform. It's highly extensible which has allowed us to build an ecommerce site that is far from "plain vanilla." We're a B2B business who requires large amounts of customized functionality depending on product type, the people we can sell each specific product to, different pricing models, etc. - and Hybris has allowed us to do that.

The worst thing about Hybris is the CMS. It's clear that they just built a CMS to be able to provide an entire solution. The CMS leaves a lot to be desired. It's hard to navigate, slow, and extremely hard to use overall. Our front-end development and marketing teams have been struggling with it for two years.

Our biggest business problem has been trying to build an experience that lets users intuitively see our different pricing options, who can and can't purchase a particular product, etc. We've got an incredible amount of legal and compliance needs, all of which we've been able to solve with Hybris, and present a unified, quality experience for our customers.

SAP is a great way to integrate planning, purchasing, buying all into on program.

There is really I dislike about the program except that it was a change in navigating a new system after getting used to an older system.

Easy to learn. Nothing is too difficult once you learn the system.

SAP helps us consolidate planning, buying, and purchasing into one program.

hybris offers tons of flexibility for the customer as the entire platform is "extendable" and hybris is a powerful PIM tool.

The hybris sales team tends to oversell and under deliver. We have had issues with them offering plugins that are not fully connected (Celum - now discontinued, OpenText, SocialConnect). The Out of the Box Accelerator Storefront leaves a lot to be desired.

Do not rely on their documentation as it is very lackluster. Make sure that their sales team actually delivers what they promise by getting it contractually agreed upon.

hybris needs to start offering Wishlist and promotion (voucher) codes OOTB. We are currently solving for this for a customer and have found that while the promotion engine needs work, it is customizable. The wishlist framework was there but was not exposed on the front end.

hybris delivers the top-rated E-Commerce software and Omni-channel solution to help enterprises across the globe innovate faster and sell more.

1) Impex, hate to write impex

2) Solr Extension, buggy code

3) documentation and wiki

4) kind of slow, maybe my machine is too bad

I've been doing hybris for 8 months now and start to get some feelings about it

Hybris is really good product and all my good wishes are with its developer. I want to share my exp.

Since lots of hybris experts here, at least have good amount hybris experience, I want to hear what you guys say as well.

Building Omni commerce solutions for our clients

Transcation for the orders and shipping

Take long to set it up n used in the industry

Transaction

What I like best about Hybris is:

- it's modularity: you can split functionality in different extensions which can then be reused in other projects

- the spring framework: if you're not happy with the out of the box features just create your own from scratch with the freedom Spring gives you

- it's ORM: declaring your whole data model in items.xml is pretty convenient even though it's very similar to hibernate.xml

- it's frequent updates

This is what I dislike about Hybris:

- the cockpit framework, based on ZK. It is hard to customize and not that flexible. Although the new next generation framework looks much better

- there are a lot of features, however you always end up customizing them because they almost never exactly apply to real life business requirements

- building a global, multi site commerce platform with WCMS. We leveraged the localization functionality and the multiple catalogs for this. The benefits were that we only had one Hybris backend for all country front-ends (China, France, Germany, US, UK)

- building a B2B PCM with complex Workflows. We were able to successfully implement a PCM system using Hybris workflows and the process engine.

It has a cloud version and comes with an accelerator that has plug ins with basic eCommerce integrations.

The back office tools lack proper focus on user experience. They may be not customer facing but still is internally used by several business users.

Expand and leverage the same platform to launch localized global sites.

I have like to more on integration of fetching the data very fast

I am not seen anything on the application as of now

It's best way to setup this application for the features business improvement as well as current business using for friendly environment

Integration point of view got some problems and resolved with sap note

I like the ability to easily manage the entire flow of a product from point of sale all the way to shipping. Also, out of the box already has a pretty comprehensive list of features.

Setting up was a nightmare. Training was even worse because of a lack of online resources. It took our team nearly a month to figure out how to do things in Hybris.

If you keep your site close to out of the box, you'll be fine. The more custom interactions and services you add on, the longer your build time becomes.

We're working on a migration project for a client. Hybris has provided them with a more comprehensive cms so they can manage the flow of their sales better.

Product works out of box and can be customized to suit your needs without a single line of code.

Product would only be recommended for a large scale company. Smaller businesses might not see as much return on investment.

Had trouble integrating with SAP. The front end was very easy to give a fluid look and feel

Hybris is easy to use and building new extensions and components is fairly simple. It already comes with a lot of useful out of the box components which are easily customizable.

The Hybris cockpit is confusing and difficult to understand. To update one thing the user has to go through multiple pages and clicks. This is the same with the backend, there are multiple files that need to be updated to get one thing working.

Hybris is easy to customize and develop with because a lot of the components business need and want are out of the box which makes development of a large e-commerce site faster and cleaner.

comprehensive marketing stack, lots of capabilities that integrate

Not a strong email marketing solution. comprehensive batch and blast product, but limited ability to leverage journeys or personalized content

evaluate all aspects of the tool and get a strong understanding of the road map

email marketing, targeted campaigns and personalized, dynamic content

The inegration and the emailing through orders

emailing restrictions, cross hybris with hana and its integration with other product restrictions and the available documents which are very less at this moment

good to have with HANA DB

Rule frame work, can be easliy working with product and meeting the requirements from different customer

hybris has an excellent Enterprise-Class Commerce platform, that is easily extensible -- it can be configured to do almost anything a customer might need.

Part of the trade-off with hybris's extensibility is that it can be difficult to determine exactly how -- or both in what way, and in which of the many possible ways -- something should be built.

If you are looking for a full-feature eCommerce platform that can grow with your business, and is equipped to handle specialized use cases, hybris is a great choice.

Multi-Channel Content implementations, allowing business much greater control over their commerce platform, product management, content management, and more.

Breadth & Depth of customer related information for retail clients in e-commerce space is astonishing and very easy to leverage.

Some confusion around nomenclature and integration with SAP CRM...etc

Definite yes to implement but spend sometime in learning new stuff before taking decisions & involve right vendors for support

Customer Segmentation along with promotion are more meaningful

Well architected, easily extensible commerce platform built on Spring / Java EE

Pieces are often incomplete or undocumented

SAP purchased, major player in the ecommerce world.

We replatform primarily for large retail clients. The benefits are that the system can be easily customized as opposed to a SaaS solution.

Extremely Modular Architecture built on top of Java + Spring.

Easy to extend and build custom extensions

Tonnes of features to get an eCommerce site up an running quickly.

hMC, hAC and cockpit interfaces are not intuitive and difficult to learn.

Needs more documentation in the code.

Wiki needs to be made more accessible and easy to understand.

Needs better support for payments and order refunds.

CS Cockpit difficult to use.

Helped get our site up and running quickly.

High Uptime and very few problems encountered.

Easy to configure and launch a new site or store or banner. Can be customized comfortably

Documentation should be improved available on the net.

ECommerce related problems are being solved. You get a default model of the site which can be customized.

hybris's administrative tools are second to none. The intuitive, user friendly nature of the cockpits and various interfaces is a competitive differentiator that is well received by business users of the platform. Also, the ability to customize and extend the platform is another element that makes the hybris platform best in class.

Although the admin tools are top notch, they can always improve :). Clients that I've worked with seem to get hung up on the scenario-based cockpits - not knowing which cockpits to go to based on the given scenario.

We help to implement and design customer facing ecommerce experiences.

That massive movement behind making the software global.

How untrained some folks are in the software albeit a new package.

Add more formal training.

Large ecommerce builds for giant fortune 500 companies

Overall solution architecture, and ability to extend/customize to meet unique business needs.

Technical documentation is sometimes lacking, and support can become more cumbersome as the solution grows with additional modules added.

Allowing B2B e-commerce capabilities to be more tightly coupled with ERP and other back-office systems and business processes.

Ease of Installation, Start up and all the features that are available to get an e-commerce application up and running with extreme ease.

Customization could be time - consuming and difficult if not done correctly.

Complex e-commerce solutions as a retailer. Easy to use in-built functionality which can be leveraged easily to be application specific.

Since it's based on Spring, finding developers is a snap.

The default wcms editor isn't friendly to responsive designs.

Buy it. Nether ATG nor IBM come close to matching the ease of development.

B2B and B2C ecommerce.

Framework is extremely flexible and easy to pick up for Spring Java developers.

Too much configuration, although accelerators have helped easing implementation

Take time in assuring you choose the right partner.

B2B ecommerce

Faster implementation and most easy front end , user interface

it's environment is complex , and it's document is only available to wiki site

E-commerce based site that take small time to develop the store .

Faster implementation and also provide lots of out of box facility .

faster implementation and easy to maintain,the important thing is , it is base on java.

its complex when we do integration and we can not get more knowledge from internet. also API related document issue

i am looking for to add more virtue in B2C and B2B store

Very easy software to use and really good at organization

Sometimes is a little slow when there is a lot of data

Organization

It's good for financial transactions and budget management.

It doesn't have a great user interface..

To raise purchase orders.

Extremely customizable as per business requirements

hmc not very user friendly, reliance on java

Providing a customized e-commerce platform to users..