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SAP SuccessFactors

SAP SuccessFactors

3.6
(236 reviews)
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SAP SuccessFactors helps organizations align strategy with objectives & manage people performance to ensure execution & results. Execution is the difference.

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SAP SuccessFactors review by Ronald C.
Ronald C.
Validated Reviewer
Verified Current User
Review Source

"Absolute garbage software"

What do you like best?

Friendships have been made at work simply by bonding over how much we all hate SAP SuccessFactors.

What do you dislike?

Everything. The product makes very little sense, poorly designed, and horrid user interface, reminiscent of websites from the 2005 -- I think they borrowed heavily from Hotmail's design. We had to use this at work for our performance review, an already dreadful ordeal, and this system made it magnitudes worse. The un-intuitive design makes it difficult for both the manager and employee to complete, which makes it even less likely for either party to complete it in time -- everyone just tries to put this off as long as possible, especially when it's so difficult to figure out.

Recommendations to others considering the product

You're probably way better off with everyone using email for performance review. Hell, just send out Google Forms to managers and employees and you'll save a significant amount of time and money.

What business problems are you solving with the product? What benefits have you realized?

I think SAP SuccessFactor is a great way for the company to weed out the least devout -- this product makes everyone want to quit yesterday.

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SAP SuccessFactors review by Laurin P.
Laurin P.
Validated Reviewer
Verified Current User
Review Source

"SAP SuccessFactors - Hubbell Incorporated"

What do you like best?

I like that the system is multifunctional. You can have multiple different areas of the business involved in certain processes, and you can share things, and be interactive. You can track functions, approvals, sharing, job postings and candidate applications.

What do you dislike?

I don't like that the system has some gaps in it's functions. It's not ALL-INCLUSIVE. It doesn't allow sync with Outlook, it limits access to those associated to the account. It assigns certain steps to only certain people. There are some things that disappear when you move steps (when you submit offer, and move to pre-employment/hired the approvals disappear).

Recommendations to others considering the product

Be sure to inquire about all the uses of the product before you implement it or change from a different product. It is a great system for companies who have certain needs. The way it syncs with some systems is not always conducive for some processes. We implemented then hit some road blocks that we have not been able to come back from or fix the process so have had to improvise.

What business problems are you solving with the product? What benefits have you realized?

Multiple levels of approvals allowed for tracking. Many ways to keep ahead of audits (notes, comments, including emails, etc.). Alerts to let people know that they have approvals, a to-do list, assigned courses, reviews and tracking.

What HR Management Suites solution do you use?

Thanks for letting us know!
SAP SuccessFactors review by Lydia  T.
Lydia T.
Validated Reviewer
Verified Current User
Review Source

"Needless software"

What do you like best?

I like that there's an online platform where you as they employee can paint a fuller picture into who you are. Questions include: What have you done with us?

What do you dislike?

Program could be more comprehensive and higher-tech.

Recommendations to others considering the product

Sure, use it, but make sure that your staff truly fills it out and puts it into practice. Make goals with your staff using this program and create some fun around it. Sure, use it, but make sure that your staff truly fills it out and puts it into practice. Make goals with your staff using this program and create some fun around it. Sure, use it, but make sure that your staff truly fills it out and puts it into practice. Make goals with your staff using this program and create some fun around it. Sure, use it, but make sure that your staff truly fills it out and puts it into practice. Make goals with your staff using this program and create some fun around it. Sure, use it, but make sure that your staff truly fills it out and puts it into practice. Make goals with your staff using this program and create some fun around it. Sure, use it, but make sure that your staff truly fills it out and puts it into practice. Make goals with your staff using this program and create some fun around it.

What business problems are you solving with the product? What benefits have you realized?

Getting to know employees a bit better, more detail into their aspirations.

SAP SuccessFactors review by Madison H.
Madison H.
Validated Reviewer
Verified Current User
Review Source

"SuccessFactors User"

What do you like best?

I like how I am able to see who all works within the company and organize my goals and successes within it. I like how this is easy for HR to review and see what is going on in the company including new hires and open areas.

What do you dislike?

I don't think the user interface is very friendly, then again, this might be due to personalization for Belk. It's is confusing and very basic. I feel like the tiles and organization could be better to make the transfer to different services in the program easier to work through.

What business problems are you solving with the product? What benefits have you realized?

This helps to keep track of goals within the company and how they align with the overall business goals. It's easy to see how people move and work. It allows HR to see who is meeting their goals and who may need more support which allows HR to move people across the company accordingly.

SAP SuccessFactors review by T M.
T M.
Validated Reviewer
Review Source

"Success Factors - PM Review "

What do you like best?

In my experience working as a SuccessFactors PM, I found the vendor expertise and product support to be superior. Our project team worked with a team of consultants on a new, centralized, global version of SuccessFactors LMS. The project was relatively streamlined, much in part due to strong vendor engagement.

What do you dislike?

During deployment, there were delays loading the course content into the software. Ultimately the course upload process had to extend well into the first week of the initial launch. One of the lessons learned was to do more due diligence earlier in the project timeline (or for new content uploads in the future) to ensure formatting consistency/opportunities for file size compression, etc. were addressed prior to upload.

Recommendations to others considering the product

Make sure the team of integrated stakeholders are engaged on the front end of the project, and most especially ensure that a HEALTHY estimate of required weekly resource allocation for all team members (vendors/FTE's etc.) are quantified and socialized across the organization early on. Consistent engagement for all stakeholders is critical for a successful implementation of this product, so there needs to be early buy-in on behalf of the team and stakeholders to minimize disruptions to the team rhythm if there are gaps in the resource allocation (impacting team collaboration).

What business problems are you solving with the product? What benefits have you realized?

SuccessFactors LMS solved the core business challenge of needing a centralized Learning Management & Course Completion tracking system for several position types across the ecosystem (this particular client held hundreds of properties globally). Prior to the Success Factors LMS implementation, the training management, delivery, tracking and compliance elements of organizational training were segmented, inefficient, and very inconsistent due to the lack of a centralized system.

SAP SuccessFactors review by User
User
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Business Sap"

What do you like best?

It is a multifunctional work tool, from the point of view of human capital allows you to train the staff, evaluate it, qualify it, quantify it, it gives you statistics that allow you to make a valuation of each of them. It is also an application where they can choose what they want to do, from professional training to sharing with their peers or supervisors. This creates an environment of healthy competition and allows them to define aspects of their career and apply for other positions.

What do you dislike?

Although you can use it as an internal social network, it is not so accessible. That is, for not being a popular application to qualify as a social network, it could be internally among the people who use it. Sometimes companies hold back their employees from this and only use these tools for training. I'd say it's just a matter of focus.

Recommendations to others considering the product

I would invite you to use this tool to optimize your processes, provide support to your employees, provide them with knowledge and learnings in a different way.

What business problems are you solving with the product? What benefits have you realized?

I would not say what problems but the lack of knowledge of some, in this new era where everything is about innovation and every day there are more and more programs, tools and applications to manage our duties at work or the university we need to adapt quickly. For this reason I would say that this tool has allowed us to adapt, it has become much easier to learn, more didactic and much more effective since it can be perceived in the recipient of the information.

SAP SuccessFactors review by Consultant in Management Consulting
Consultant in Management Consulting
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Complete HR Suite"

What do you like best?

It comes with a package to satisfy all the business requirement, it comes with a standard set of a package. The software act as a method of integration to extract and incorporate the data with the different third-party system in the market. The integration is one of the interesting facts to consume SAP SuccessFactors

What do you dislike?

Super expensive on the licensing side, there is certain limitation around the system. Since SAP took over, customer service is weak. Often they are not very responsive. Price is on the higher side.

Recommendations to others considering the product

Ease of use and configuration. Flexible option to perform upgrade in the system

What business problems are you solving with the product? What benefits have you realized?

I was using the learning suite to satisfy the business needs and also work with a business with streamlining their requirement. The LMS comes out with a wide variety of options to handle the training needs and consider the employee growth.

SAP SuccessFactors review by Sagnik M.
Sagnik M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"One of the best cloud-based HR solution"

What do you like best?

SAP has always focused on coupling all different modules into a single suite and that is why they are popular. It is the same with SuccessFactors - a suite capable of handling all the major HR solutions starting from management of employee master data to performance reviews. SuccessFactors is huge with so many things combined to one single suite. The best thing would obviously be the integration of so many different things in a single suite.

What do you dislike?

Often the best part about a suite looks bad at times. Although it is vital, the suite is huge (as I said earlier) making it a bit complex at times. So it will take some time to understand all things which is carefully displayed based on role based permissions. Other than that, some custom developments are hard to beautify which I think SAP will take care in the upcomimg releases.

Recommendations to others considering the product

There are a very few suites in the market for an overall integrated HR solutions. SuccessFactors by SAP is no doubt the best among them as it is very tightly coupled with all the necessary functionalities and many more to come.

What business problems are you solving with the product? What benefits have you realized?

At present, I'm taking care of the Performance and Goals Management (PM GM). There are plenty of benefits to say the least. In PM GM, there is a lot of scope which includes streamlining the entire appraisal process. Custom categories, goal definition, group goals, cascading the employee goals to achieve the manager's goal, ratings, automated 360 reviews are some of the benefits that I can point out. There are a lot more though.

SAP SuccessFactors review by Christina C.
Christina C.
Validated Reviewer
Verified Current User
Review Source

"Excellent Potential"

What do you like best?

We are still in the early adoption stage of this program. I believe my frustration is likely at the internal powers that be vs the program. I am anxiously awaiting the reporting functionality to be fully released by my organization. I believe that is where I will see the most useful change specific to my job role.

What do you dislike?

Ugggg, the job requisitions dashboard is great....... until you try to quickly see where the candidate is in the process. That is many clicks of frustration, but the reward is great and useful information. Nice on a small scale, terrible on a large scale.

Recommendations to others considering the product

I'm still evaluating.

What business problems are you solving with the product? What benefits have you realized?

This remains to be see as we are in the early adoption faze.

SAP SuccessFactors review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Expensive but extensive program"

What do you like best?

The program has a lot of features and capabilities that gives you a lot of information. It had platforms that can make your job in the HR department so much easier. We currently use the Recruiting and Learning Management System modules. And recently the Performance Management module.

What do you dislike?

So far everything is ok and running smoothly, the only drawback is the pricing. Since it is such a sophisticated system, it can be pricey.

Recommendations to others considering the product

Costly but worth it if you have a high volume of positions to fill and you need help in manging all the candidates applying to those vacancies.

What business problems are you solving with the product? What benefits have you realized?

We currently use SuccessFactors for recruiting and training. The recruiting platform is great. Simple and smooth flow with the applicants and interview process. The Learning Management System is complicated in the creating of the training material (creating the training video and tests or at least the uploading). The administration, assigning of trainings, and reports are quite simple.

Our company is currently starting to utilize the Performance Management platform.

SAP SuccessFactors review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Not the best, but not the worst"

What do you like best?

I like that SuccessFactors is fairly simple to use. It is an online platform that allows multiple users to control requisitions and get updates on the process.

What do you dislike?

It is not very intuitive. For example, if you are searching for a candidate, you cannot hit enter you must click search. If you hit the back button, it makes you start all over again. I wish we could've chosen a different platform. It is terrible that a manager cannot move the candidate forward in the process. There is no integrated CRM tool that makes tracking the status easy. It is clunky and not very user friendly.

Recommendations to others considering the product

Don't do it. The price is great, but remember that you get what you pay for.

What business problems are you solving with the product? What benefits have you realized?

We were trying to upgrade from an outdated system. It is nice to be able to have all of our requisitions in one place and it makes it easier to see what is going on.

SAP SuccessFactors review by User in Electrical/Electronic Manufacturing
User in Electrical/Electronic Manufacturing
Validated Reviewer
Verified Current User
Review Source

"Great Experience with SAP SuccessFactors"

What do you like best?

Ease of use. Single sign-on for our organization. Lots of options and integration. I also like the ability to view jobs easily. As employees, we can log in at any time and view all of the available hourly and salaried positions throughout the entire company. There are many features involved in the employee experience. I can view reports that are specific to my position, apply for other jobs and even express interest in new opportunities. One thing that is really neat with the way our company uses SAP SuccessFactors is the ability to use one's profile to gain access to new teams or opportunities to work on special projects. By entering our specific skills and providing information about things in which we're interested, some leaders may use the information to contact us about these opportunities.

What do you dislike?

To be honest, I really don't like the LMS. Compared to other learning tools, it can seem outdated or stilted at times. I do, however, like the notifications that I receive when a new learning assignment is available for completion. This allows me to log in and take the course without much delay.

What business problems are you solving with the product? What benefits have you realized?

Employee learning through LMS. Employee profiles to list experience and career goals. In my role, I find that it makes me more connected to others in the company. I can see other employees' profiles, and I use the built-in company directory quite often. I know that we have also used this software solve a number of other issues related to employee on-boarding, job postings, succession planning, training, compensation tracking and more.

SAP SuccessFactors review by Lauren B.
Lauren B.
Validated Reviewer
Verified Current User
Review Source

"Very Slow "

What do you like best?

Honestly, this is the worst ATS u have ever used.

What do you dislike?

We have had Success Factors for 2 years and they still haven't fixed the many issues- where to begin? EXTREME latency when loading pages, resume viewer only supports certain formats of resumes so a large portion of resumes come up in symbols that are not legible. Application time out errors often. The landing page for recruiters is customizable but is lacking a lot of relevant categorizes (such as pay band). You cannot sort candidates by location or highest level of completed education. The list goes on.

Recommendations to others considering the product

Do not use

What business problems are you solving with the product? What benefits have you realized?

NA

SAP SuccessFactors review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great learning tool "

What do you like best?

I like the organized tables and charts which allows you to quickly see what is outstanding. It contains a resourceful search engine feature. You can customize the home page. I like the complete work report available to view.

What do you dislike?

Assignments that do not have a due date do not generate any reminders

Recommendations to others considering the product

Great tool for onboarding ! It sends constant gentle reminders of pending training and It alerts you when you have expired trainings. Homepage consist of to do list along with an easy to under stand pie graph. Easy to assign trainings and add due dates. Search engine contains sufficient feedback when searching a term.

What business problems are you solving with the product? What benefits have you realized?

Trainings , some benefits is that it lets you ensure that you are up to speed with proper training needed by your position. I like the benefit that it lets you self assign courses as well.

SAP SuccessFactors review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Easy Use - Friendly Interface"

What do you like best?

I like that its a center among all HR questions, and benefit options. In some cases, it's more focused per department. Currently the main reason to use Success Factors is to guide us (as employees) through our goals processes per year. It's easy to find, and somewhat easy to use.

What do you dislike?

I dislike that no edits can be made using any of the 'to do' options, or any online course system/program. It's a juggle of impatience and slow performance.

Recommendations to others considering the product

I think the site/program is pretty self explanatory. Depending on the type of access you have, the ability to use and have any saved training to be able to complete at your own leisure time is really really the best part. Otherwise, usability is simple and to the point.

What business problems are you solving with the product? What benefits have you realized?

HR issues/questions. The current platform I use this for is to manage my incentive goals per my department requests. It's also nice, to be able to watch the company's mandated training and videos. I like the fact that its easy to be able to call in/take a test from a different place. The convenience of having a system like this integrated for employees is just so easy.

SAP SuccessFactors review by User
User
Validated Reviewer
Verified Current User
Review Source

"It could be better"

What do you like best?

Success Factors is very helpful at organizing training requirements at work. It allows users to easily remain up to date with training and observe achievements and goals. We are also able to look up employees in any department, which is helpful at such a large organization.

What do you dislike?

Lately, due to programming issues, there have been reoccurring issues with listed training that will not show as completed when our HR department marks it as completed. It creates confusion for many employees because these training listings will then become late when they have already been completed. It red flags employees when it is not necessary.

Recommendations to others considering the product

Keep an eye on recurring issues that may be caused by programming errors. Call customer support when there are issues. They do a great job of resolving issues.

What business problems are you solving with the product? What benefits have you realized?

Success Factors is really great at performance management. It allows performance stats for each employee to be completed electronically, reducing paper waste and allowing managers and HR to view everything conveniently.

SAP SuccessFactors review by Joseph M.
Joseph M.
Validated Reviewer
Review Source

"A better way to get management involved with their staff. And to help better position employees"

What do you like best?

we are able to hold management countable for their employees needs. this allows them to better understand what training and extra help can be provided to their employees.

What do you dislike?

there needs to be a better automatic notification system to alert management of tasks due. There also need to be a better way of presenting management from giving everyone the same score, and moving on

Recommendations to others considering the product

Its a great way to get your institution in line or on the same page. I was never able to use my managers inability to manage in my favor. Unti success factors it has always been their word against mine, with no true directional path.

What business problems are you solving with the product? What benefits have you realized?

We are working to solve turn over rates, as well as issues with not just employees but management as well. We are also keeping dates and timelines accountable for both staff and management.

SAP SuccessFactors review by User
User
Validated Reviewer
Verified Current User
Review Source

"SAP outdated but accurate"

What do you like best?

They keyboard shortcuts. Once you manage what they are you are able to quickly move around in SAP and utilize the functions much more efficiently. The speed of SAP is also an asset. There is very little lag time unless you are generating large pieces of information or reports.

What do you dislike?

The UI is very outdated. Depending on your need and time for training staff this can be a hindrance. If you take the time to train employees then there should not be problems.

Recommendations to others considering the product

There are many different attributes that you may not utilize with in SAP. Be sure to make sure you understand your needs and are able to share that with them so that they can cater the product to your needs.

What business problems are you solving with the product? What benefits have you realized?

Ability to generate reports and keep track of employee pay.

SAP SuccessFactors review by User in International Affairs
User in International Affairs
Validated Reviewer
Review Source

"Success Factors at a Telco"

What do you like best?

I like that internal jobs are posted there and the application process can be followed through Success Factors, it is helpful for big companies (multinationals) when employees want to see potential rotations and opportunities to grow abroad. The platform in general is very user friendly which helps to customize and give a personal touch.

What do you dislike?

Performance Evaluation is not user friendly.

As an user, I did not follow very well the workflow to assign objectives and goals, since the begining when main objectives were assigned from the top manager to the different levels of supervision before going to the rest of the staff. The evaluations and personal reviews was a little confusing. Also, the section to check the salary and income was not very clear. It needed improvement.

Recommendations to others considering the product

It useful to check a trial before doing an implementation. Test enough through an UAT environment to analyze the potential problems that could be faced for the users and for reporting purposes.

What business problems are you solving with the product? What benefits have you realized?

Keep tracking of the organizational chart and find people within the organization, recognize other colleagues (badges), keep the records of performance evaluation through the time.

SAP SuccessFactors review by User in Entertainment
User in Entertainment
Validated Reviewer
Verified Current User
Review Source

"Streamlines the performance management process"

What do you like best?

We use success factors to on board new associates. It makes greatly shortens new hire paperwork. When I started with my company 8 years ago it would take 30 minutes or more to complete a paperwork session with new hires. Now it's under 5 minutes. I also love the performance management aspect as well. We input our key performance metrics at the beginning of the year to create quarterly check ins throughout the year. It makes the end of the year performance evaluation process much easier because everything is in one place for you to review.

What do you dislike?

The navigation system can be a bit tricky to learn at first.

What business problems are you solving with the product? What benefits have you realized?

Quicker onboarding process

SAP SuccessFactors review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Possibly the worst technology I've ever used in any role of my career history"

What do you like best?

It's better to have an applicant tracking system than to use emails.

What do you dislike?

The reporting is abysmal, if not useless.

Recommendations to others considering the product

Half of the features do not work as promised during the sales cycle. If you submit a ticket about basic bugs that are clearly the fault of the product (example: "Nothing in the Advanced Analytics platform is correct. Here's all the examples and the proof that it is not accurate.), they will claim it requires professional services fees ON TOP of the hundreds of thousands of dollars you've already spent on implementing a product that doesn't even perform its most basic functions (like in the example above, "Advanced Analytics" does not even analyze any data correctly, much less in an "advanced" fashion). On top of that, you'd better hope you don't have any integration needs. It will take them over a year and more huge chunks of your budget to figure out the most simple XML APIs.

What business problems are you solving with the product? What benefits have you realized?

Successfactors and the modules we use are an add-on to the SAP HRIS. Having an ATS keeps us audit-able in our hiring processes. The RMK and Advanced Analytics modules are supposed to help with recruitment marketing, but are practically useless with all the bugs and inaccuracy.

SAP SuccessFactors review by A P.
A P.
Validated Reviewer
Review Source

"Pretty Efficient!"

What do you like best?

I think it works well in the capacity that our corporation uses the system. The goal function is my favorite! The company is able to set corporate goals and share goal updates through successfactors. We are able to set personal or department goals and maintain and monitor highlights and accomplishments as well as goal completion.

What do you dislike?

The self-evaluations can be cumbersome, but they get the job done.

What business problems are you solving with the product? What benefits have you realized?

The customization ability of the product makes up for this! Being able to have custom categories for goal definition and group goals is essential to our large corporation function. The ability to cascade the employee goals to align with the manager's goals and ratings is key.

SAP SuccessFactors review by Lina G.
Lina G.
Validated Reviewer
Verified Current User
Review Source

"SuccessFactors Review"

What do you like best?

I like how easy and use-friendly the program is. Most of our company employees seem to use it well and it's pretty simple. I like the details it gives and the options it has. I also like the fact that we can really use the program to look up the organization as a whole, and see who reports to who.

What do you dislike?

I don't like that sometime, when we do self reviews, peer reviews, etc., at times there is no way for us to save our work/writing. Also, there sometimes are too many options and it can be a bit hard to follow.

Recommendations to others considering the product

It's a great tool and program to use for organization management and end of year reviews (self, peer, etc) If you work at a large organization, this program is definitely beneficial as a whole.

What business problems are you solving with the product? What benefits have you realized?

We use SuccessFactors for performance management and reviews. Also, we use SAP as our main HR system. We realize how for the most part, the system is user-friendly and most of our employees don't seem to have issues with it.

SAP SuccessFactors review by User in Events Services
User in Events Services
Validated Reviewer
Review Source

"SAP Review"

What do you like best?

SAP is used for many reasons at our University, but in my job as the Commencement Coordinator, I use it specifically for collecting graduate data. I can pull reports showing who is eligible to graduate and then dump that into another software product so that students are able to register for their specific ceremony. I also like that SAP keeps track of students who wish to keep their records private and will not include those on my reports.

What do you dislike?

The main thing I dislike is that the data is not always very clean. Many students end up with duplicate records or incorrect or missing information. Occasionally, someone will be placed in the wrong college which can mean they are placed in the wrong commencement ceremony. Also, if a student is missing an email address, it is almost impossible for me to track them down to relay information.

Recommendations to others considering the product

This is a great tool for tracking a lot of data. One thing to keep in mind is to be sure that the data is 100% accurate. Sometimes the data may need to be scrubbed a bit, but for the most part, you are getting the right information.

What business problems are you solving with the product? What benefits have you realized?

Being able to have access to this data and have it listed in one place is extremely crucial to the Commencement Office. We rely on this information to be able to register graduates for their ceremony. With close to 4,000 students in May and around 2,000 in December, we have many graduates and families we need to keep happy. Additionally, by having a list of all of those were are eligible, we are able to market commencement to them and encourage them to walk. You could say we use this as a recruitment tool.

SAP SuccessFactors review by User
User
Validated Reviewer
Review Source

"Especially helpful for long-term goal setting."

What do you like best?

I found it very helpful to be able to see the goal I set for the previous year in order to set a goal for the next year. I liked this feature because it can help me reassess and realign my goals as the nature of business continually changes. I also could appreciate, for the performance management system, the fact that it helps to ensure supervisors review the employees subjectively across the board for each role and not based on favoritism.

What do you dislike?

For our company, we only accessed Success Factors once a year, during the Employee Review season. I wish there was an easy way to help keep the goals that you set in front of you during the entire year instead of just accessing it once. (There could be this feature already, and if there is, I think better corporate and company-wide training is in order to ensure all employees obtain the positive motivation this would bring across the board!)

Recommendations to others considering the product

This is a fantastic software which I have found to be especially helpful for large companies (or companies such as my experience with large spread reach) to help alleviate the massive task of annual employee performance reviews. Not all managers understand how to conduct a proper performance review, and this software essentially takes the guessing out of the event.

What business problems are you solving with the product? What benefits have you realized?

It seems to allow the employee performance management process to run smoothly. I like that it requires the supervisor to explain their standard for a 5 star performance so the employee can best understand what is expected of them, and why they were scored as they were.

SAP SuccessFactors review by Teresa K.
Teresa K.
Validated Reviewer
Review Source

"A Good Platform"

What do you like best?

I can manage my entire team from one place, and I can manage my leaders separately from my associates. The differentiation is appreciated since my leaders have more tasks than associates. I also like that I can manage recruiting, hiring, goal setting/progress, and performance all from one application.

What do you dislike?

Some features can be difficult to navigate, such as removing tasks that no longer need to be completed.

What business problems are you solving with the product? What benefits have you realized?

SuccessFactors provides one location for most of your people management needs. It is convenient to have one site to log into, and one interface to use to manage the hiring, reviewing, and compensation process, and to be able to manage personal and direct report task completion.

SAP SuccessFactors review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Success Factors keeps our entire organization on tack!"

What do you like best?

Our department has been able to operate at a better rate by Success Factors allowing us to do individual performance evaluations with our employees, set goals both professional and development, and complete midterm and annual reviews. The employees love the notification feature to complete any tasks coming due.

What do you dislike?

We’ve had challenges updating an employees record in Success Factors when transferring from different departments within the organization, however, customer support has been able to help tremendously.

Recommendations to others considering the product

Very well developed!

What business problems are you solving with the product? What benefits have you realized?

Since using Success Factors for employee tracking (reviews, evaluations, goals, etc.) we’ve been able to have a structured system in communicating and completing staff requirements which has benefited us by our department operating at an optimal level.

SAP SuccessFactors review by Jason W.
Jason W.
Validated Reviewer
Verified Current User
Review Source

"Decent Product"

What do you like best?

SF can be very customizable and is always updating and becoming better.

What do you dislike?

SF can be tough for a new analyst to learn that hasn't used it before.

Recommendations to others considering the product

SF can be very useful for planning merit vs. using spreadsheets in excel.

What business problems are you solving with the product? What benefits have you realized?

I use SF mostly for merit planning and execution. SF makes it much easier than in Excel.

SAP SuccessFactors review by Muhammmad A.
Muhammmad A.
Validated Reviewer
Verified Current User
Review Source

"Great to measure people performance and align objectives with strategy"

What do you like best?

Strong integration of SAP Successfactors with SAP HCM is one of the best features. Other than, SAP Successfactors provides user friendly environment

What do you dislike?

SAP HCM is not fully covered in SAP Successfactors like Payroll module is not available in SuccessFactors.

What business problems are you solving with the product? What benefits have you realized?

we are using it to measure performance of employees and align strategy with the objectives.

SAP SuccessFactors review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Excellent Performance Management and Talent Management Tool "

What do you like best?

SF is designed in a way that it is simple or directly available screens for day to day activities for users and managers.

It is rich tool for performance Management and Talent Management.

Easy and out of the box integration with SAP.

What do you dislike?

It is difficult to find some few features and screens in the SF. Those are not obvious.

Integration APIs are not as mature as it should be and are frequently changing.

There are few things that only supported if you use SAP integration tools like oAuth.

Customization to the tool is not as easy.

Recommendations to others considering the product

It is good HR software. It is definitely make sense to consider SF if you are mostly SAP software customer. APIs are much more mature now. But there are many HCM solutions in the market, I will suggest to do the comparison and analyse it based on your business requirement.

What business problems are you solving with the product? What benefits have you realized?

it is human Capital Management tool where we use it as to keep employee records and to manage their KPIs, Performance, grooming and succession planning.

SAP SuccessFactors review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Review Source

"Learning Platform"

What do you like best?

I like the fact that you can update users training requirements and also in a secure platform. This learning platform is also useful for keeping track of very important learning tools and keeps up with who and what is being passed or not passed.

What do you dislike?

I dislike that if someone does have a bad day and just did not do well on the test, that they cannot be afforded the opportunity to retake instantly after so many failed attempts to pass a course based on questions ad answers that are sometimes not relevant .

Recommendations to others considering the product

I recommend that you ensure the persons taking exams or test, that you let them know that they only get 3 attempts in some cases to pass the exams.

What business problems are you solving with the product? What benefits have you realized?

I have used success factors to test employees and have them monitored by administrative personnel for accuracy and ethical test taking. I am solving the problem of keeping up with requirements.

SAP SuccessFactors review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Wonderful integrative software"

What do you like best?

I truly love the badges and rewards that you can send to your coworkers and they love them too! It boosts morale for sure. The software is beautiful and there is so much to choose from to make your profile aesthetically pleasing! Makes it so easy to do yearly evaluations and makes communication a breeze.

What do you dislike?

The only thing I don’t like is that because it is so intense with so much information and the layout is so extensive that the ease of use isn’t the best.

Recommendations to others considering the product

Be sure to spend time navigating the site and make notes at first to remember how to get back to certain places.

What business problems are you solving with the product? What benefits have you realized?

There was such a headache with doing yearly evaluations and lots of paperwork in the past but now due to successfactors, we all communicate much more efficiently and effectively. It truly makes performance management a breeze.

SAP SuccessFactors review by Amanda K.
Amanda K.
Validated Reviewer
Verified Current User
Review Source

"success"

What do you like best?

quick sign off on training material and easy to review training through reports generated

What do you dislike?

multiple clicks just to complete one type of training

Recommendations to others considering the product

I would use this to log training records

What business problems are you solving with the product? What benefits have you realized?

Logging training has been the major success. Some problems would be that it will not remember your password and when a new link opens for certain training material it refreshes and sometimes says that training is not complete.

SAP SuccessFactors review by User in Food Production
User in Food Production
Validated Reviewer
Review Source

"Lots of Features Pretty Simple"

What do you like best?

The interface is friendly and mostly easy to use. You can change the layout to make it customized for what you'd like to see.

What do you dislike?

It's not always intuitive to find what you're looking for and trying to figure out how to do what you want to do can be challenging at times too..

Recommendations to others considering the product

Pretty good system and decently easy to use for the variety of things it can do. I like using it to search for jobs and apply, that process is very simple. I use it to complete learning assignments that are given to me, which is also very simple and I can search for other courses that are offered. I use it to complete my goals and appraisal each year, which is simple, but not always intuitive. I spent quite a bit of time this year trying to find my older appraisals and had 2 other people trying to help me figure it out too, we eventually did, but it wasn't intuitive.

What business problems are you solving with the product? What benefits have you realized?

We use it for applying for jobs, goal setting, and

SAP SuccessFactors review by Andre R.
Andre R.
Validated Reviewer
Verified Current User
Review Source

"SuccessFactors is a Success!"

What do you like best?

Successfactors is very user friendly, easy to use and intuitive. I love using it when completing my annual reviews.

What do you dislike?

It should have more functionalities available, it feels limited. I wish i could use it more and avail many more of its functions so that I can comprehensively take advantage of its potential to improve workflow in the company.

Recommendations to others considering the product

Definitely worth a shot, it's a great product!!!

What business problems are you solving with the product? What benefits have you realized?

Performance Review.

SAP SuccessFactors review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Works but there are overlapping areas and sometimes it's not intuitive."

What do you like best?

The automatic evaluation text generator. It saves a lot of time and can really get you off to a quick start when evaluating the performance of others. The calibration part of the process is quite good. It is compatible with different browsers and there is no need to install anything on your machine.

What do you dislike?

Not very intuitive. Long and repetitive screen when evaluating others and you can get a bit lost between similar looking sections. The feature to ask for feedback form others should include an option for external partners that are not integrated into success factors - perhaps in the form of a shareable link that would lead the users to a web form etc.

Recommendations to others considering the product

Make sure you invest the time to use it to the end.

I have seen peers who just dropped it after some time and it was a pity!

What business problems are you solving with the product? What benefits have you realized?

Evaluation and Assessment of Personnel

SAP SuccessFactors review by Kiran B.
Kiran B.
Validated Reviewer
Review Source

"Intuitive and User Friendly!"

What do you like best?

Success Factors is cloud based and can be accessed from anywhere without being connected to the company network or SAP GUI. The org chart, performance management and recruitment management are very intuitive and user friendly.

What do you dislike?

Integration from Core ERP could be improved and be strictly PI/PO based connection.

Recommendations to others considering the product

Integrating with SAP PI/PO is a better approach than flat file integration.

What business problems are you solving with the product? What benefits have you realized?

Users can access the SF from anywhere, being a cloud based solution. Community linking with JAM lets the organization to interact with employees and employees with each other. It's easy to communicate new technology, process deployments throughout the organization. Our performance management system has been really streamlined thanks to SuccessFactors!

SAP SuccessFactors review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great system for managing roles, internal org charts, and giving recognition"

What do you like best?

My favorite feature of SuccessFactors is the badges. They allow for recognition to be given to the appropriate parties without creating a culture of "pay me when I'm recognized". This allows for employees to strive for recognition which is much more meaningful and fulfilling.

What do you dislike?

Somewhat clunky user interface makes it less of an attractive solution compared to others I've used in the past.

Recommendations to others considering the product

Great for merit based recognition!

What business problems are you solving with the product? What benefits have you realized?

Scheduling PTO, Work from home, & utilizing the org charts.

SAP SuccessFactors review by Ganapathy S.
Ganapathy S.
Validated Reviewer
Verified Current User
Review Source

"SAP Success Factors"

What do you like best?

The ease of using this software. The user interface is lovely.

What do you dislike?

Every now & then, especially with a poor network, the software's search function tends to hang up.

Recommendations to others considering the product

Do use it. You'll love it.

What business problems are you solving with the product? What benefits have you realized?

Direct Reports assignments, development plans & annual goals management.

SAP SuccessFactors review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Way harder to use than it should be"

What do you like best?

The KPI plans and Development plan sections are pretty easy to use.

What do you dislike?

It's not easy to make changes, you often have to go through professional services. The people in the support portal often don't know what they are doing. The LMS has a different backend, which causes all kinds of issues. the LMS in general is soo hard to use.

Recommendations to others considering the product

I think they are improving things, but I think the LMS has a lot of work to do to make it more user friendly.

What business problems are you solving with the product? What benefits have you realized?

It makes performance management and development planning easier.

SAP SuccessFactors review by Gaurav K.
Gaurav K.
Validated Reviewer
Verified Current User
Review Source

"ESS made easy"

What do you like best?

after moving from SAP ESS/MSS portal to SAP SuccessFactors EC, the role of consultant has become really easy. We are able to mantain a very transparent relation with client.

What do you dislike?

Not too many customizations available as SAP ERP

What business problems are you solving with the product? What benefits have you realized?

it has become a one-stop shop for all HR related queries.

SAP SuccessFactors review by Allyson R.
Allyson R.
Validated Reviewer
Verified Current User
Review Source

"Wound Care Staff Nurse, Large Academic Medical Center"

What do you like best?

Gives a writing feature that guides you in responding to performance review questions.

What do you dislike?

Slightly confusing to navigate. It is not intuitive as to where to click to access various features. For instance, there is a "public profile" drop down menu, which I may not have realized had various options nested beneath it. Also, when you pull up the various menu options, the print is small and the screen "busy".

What business problems are you solving with the product? What benefits have you realized?

I utilize it mainly to track my salary range and fill out my self evaluations of my work performance. I enjoy being able to access this information in one location, as well as to be able to save and return to it periodically.

SAP SuccessFactors review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great system if you have MySpace and a pager."

What do you like best?

This would have been a great system in the 90's.

What do you dislike?

Archaic Software

Slow moving through the site

Unreliable connection-almost every Friday unable to login

Candidates are not able to be filtered by city /state on main page

Unable to move candidate through process without having to find them in a new tab to find new status

Recommendations to others considering the product

If you want your recruiters doing 60-80% administrative work vs recruiting it's the right system for you.

I think an excel sheet would work better.

What business problems are you solving with the product? What benefits have you realized?

No benefits.

Moved to system due to parent company.

SAP SuccessFactors review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Giant step backwards for software"

What do you like best?

Very little. I with my company would have tested this first and written user reviews before purchase. I don't know how much we paid, but we lose money every time someone tries to use the software.

What do you dislike?

The software is totally non-intuitive. It takes me much longer to manage my staff and to add positions for new staff. The interface to view new candidates for positions is really screwy. It pushed all of the labor hours from HR to Engineering to manage people.

Recommendations to others considering the product

Make sure you see a demo from a user before purchasing this product. Definitely some of the worst corporate software I have ever seen.

What business problems are you solving with the product? What benefits have you realized?

N/A

SAP SuccessFactors review by Napoleon "Sonny" E.
Napoleon "Sonny" E.
Validated Reviewer
Review Source

"Success Factors - Jury is out"

What do you like best?

I can access my profile on the go. This is the first time EY has implemented it. So I was and still am reluctant to use SF on my phone. But using it on my laptop, it is great!! I like that I can see how others view my performance alongside my own personal evaluation of my work.

What do you dislike?

Haven't used it long enough to find any issue with it.

Recommendations to others considering the product

Looks good so far. Will update if possible in about 6 months.

What business problems are you solving with the product? What benefits have you realized?

Haven't used it long enough to find any issue with it.

SAP SuccessFactors review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"SuccessFactors"

What do you like best?

SuccessFactors has been one of my top choices for administrator purposes and traditional user experiences across the board. From an admin perspective, password resets and account unlocks are quick to resolve. From an end-user perspective, the training portal is simple to navigate. The time clock and time off request process is solid. I appreciate the overall cloud-based solutions it offers - easily accessible on my phone or work device.

What do you dislike?

Although I have yet to identify a dislike, I'll be researching Active Directory integration options.

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

Training resources and integrations for employee performance.

SAP SuccessFactors review by Chris A.
Chris A.
Validated Reviewer
Verified Current User
Review Source

"Learning Management System"

What do you like best?

I enjoy the ability to customize it for our customer base and personalize for our organizations branding

What do you dislike?

I dislike that some of the search functionality and reporting is cumbersome and confusion for the user.

What business problems are you solving with the product? What benefits have you realized?

We needed a more centralized system for multiple stakeholders including franchisee community and internal community on one platform.

SAP SuccessFactors review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"Great program for learning/training courses"

What do you like best?

The program allows for a lot of training courses to be accessed by users. The system makes it easy to access the trainings and keep a record of the courses completed.

What do you dislike?

I have had a couple issues where the trainings have not been marked completed after going through the course.

Recommendations to others considering the product

Great system for corporate training.

What business problems are you solving with the product? What benefits have you realized?

The system keeps track of the trainings that I have completed. It also allows for curriculums to be created and added to users so that all necessary trainings are completed.

SAP SuccessFactors review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Every company needs this HR software! "

What do you like best?

Amazing user interface, easy to use, addresses all HR issues. I love the learning management tools and performance management section of the software. It's super easy to input your goals and for your manager to e-sign off on them. Everything is located in a centralized location and all is on the cloud so you can view SuccessFactors anywhere! The app is also pretty cool too!

What do you dislike?

There are lots of parts to the software so it can get complicated. Also, some parts have a lot of steps so sometimes I felt unmotivated/lazy to finish the whole goal setting part, learning modules, etc.

Recommendations to others considering the product

I would give it a try! It's great for large companies (who can afford it). Lots of great SAP success factor case studies!

What business problems are you solving with the product? What benefits have you realized?

A HR platform that was easy to use and could be accessed anywhere! It's awesome how this is cloud based (plus it can be integrated with other SAP products as well). Performance management was very transparent and I felt aware of what was going on performance wise.

SAP SuccessFactors review by User
User
Validated Reviewer
Review Source

"SAP SuccessFactors - Thumbs Up"

What do you like best?

I like the ease of the application to quickly move around an employee's file. Not only do we use the application for HR related matters, we also use it for Recruitment. Everything has been pretty self explanatory thus far. The UI is friendly and easy to work with.

What do you dislike?

So far I have not come across anything that I don't like.

Recommendations to others considering the product

I have not used other HR systems so I can only evaluate this application.

What business problems are you solving with the product? What benefits have you realized?

For a location that has been recently acquired, SF has allowed us to move all of our HR documents and functions into one application. Previously our HR files were housed in multiple systems and recruiting was done in Greenhouse. SF has made things much easier to maneuver around.

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