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SAS Base

4.3
(43)

SAS Base is a programming language software that provides web-based programming interface; ready-to-use programs for data manipulation, information storage and retrieval, descriptive statistics and reporting; a centralized metadata repository; and a macro facility that reduces programming time and maintenance headaches.

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SAS Base review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"SAS - best tool for data analysis (in my opinion)"

What do you like best?

I love that the coding language for SAS is consistent across similar types of functions, as well as that SAS has amazing documentation to look up any function or procedure, including examples. I learned SAS first in college, which does make me biased to liking the tool more, but there is so much more I can do in SAS than most other data analysis tools. R being open source makes it difficult for me to remember code across different functions (& you have to download packages that are already built in functions in SAS). Stata provides both the ability to write in the coding language & some drop-down functionality, but the user interface is not my favorite. SPSS is pretty much all drop-down/drag & drop, which winds up taking more time than necessary. Python I know is a favorite of many, but I like my old-school SAS. I can run SQL functions on data I have pulled from our database, & actually be able to see tables along the way in re-formatting & working with data, as well as create visual tools, which I can't do in the database with straight SQL. Overall, SAS for me is the most comprehensive data analysis tool out there.

What do you dislike?

It can eat up memory & space on your laptop if running directly on the computer, but if it is connected with a server, you can schedule code to run (even using a pass through to your database) to run data while not even in the office!

Recommendations to others considering the product

Go online & use the examples & help others have posted, as well as SAS' own documentation

What business problems are you solving with the product? What benefits have you realized?

In all of my daily work I do & ad-hoc analyses, I find myself using SAS. I use it for reports, working more visually with data across many tables I have pulled from the database, modelling. & creating visuals.

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SAS Base review by User
User
Validated Reviewer
Verified Current User
Review Source

"Very useful for data cleaning and creating tables and quickly running statistical models"

What do you like best?

Data cleaning is very easy to learn and very readable with good enough documentation. PROC SQL is very useful for joining and merging data. Can easily clean data then export it into a spreadsheet for use in a visualization software like Tableau.

What do you dislike?

Making data visualizations is much more difficult than it is in Tableau or R. Data visualizations are pretty ugly when you do make them. Writing functions and using functions is not as readable as it is in a language like R. R and Tableau have better documentation.

Recommendations to others considering the product

Great for data cleaning and making tables and running statistical models, but Tableau and R are way better for actually getting the data into a more interpretable visualized form .

What business problems are you solving with the product? What benefits have you realized?

Data cleaning, running predictive and explanatory models for public health research/epidemiology

What Other Analytics solution do you use?

Thanks for letting us know!
SAS Base review by Lun l.
Lun l.
Validated Reviewer
Verified Current User
Review Source

"a short SAS review"

What do you like best?

Numerous build-in functions with strict standards and detailed references. Capability of doing complicated data analysis in a few lines of code.

What do you dislike?

The functions are too well-developed that sometimes it feels lack of freedom. Somewhat anti-intuitive sometimes who got used to the way of data manipulating in other languages such as python or R. Also trying to write a function for algorithms that is not already included in sas is painful.

What business problems are you solving with the product? What benefits have you realized?

I am doing some data analysis with SAS and one thing I've noticed is that the ability of repeating is very nice. The lack of freedom in SAS actually allows different people to reach to the same results.

SAS Base review by Erik G.
Erik G.
Validated Reviewer
Verified Current User
Review Source

"Powerful SAS Tool"

What do you like best?

Streamlined and not much in the way of frills. You set up your data, write your code, run it, and then view the output or pass it to another program for further analysis. It does this quickly and efficiently once you have everything set up properly.

What do you dislike?

Base SAS is a bit clunky to use - it feels somewhat dated as far as the interface is concerned and has a relatively steep learning curve (though that is as attributable to learning the language as it is this particular software). If you have problems, don't expect the software to give you much of a hand. You'll need to follow their online tutorials to learn the quirks of the program and how it's all laid out.

Recommendations to others considering the product

Practice SAS first - or at least brush up on it via online guides/tutorials. Familiarize yourself with the way Base SAS is set up. You'll need to know exactly what you're doing going in as there's not much room for fumbling around.

What business problems are you solving with the product? What benefits have you realized?

Processing large data sets by individually analyzing clients and slotting them into categories based on a broad range of criteria. This process is exceedingly quick in SAS, although it did take a bit of work to get it to that point.

SAS Base review by Nisant P.
Nisant P.
Validated Reviewer
Review Source

"Great application for large datasets"

What do you like best?

I use base SAS regularly when working with large datasets that Excel can't handle. I'd prefer the base version over Enterprise due it it's capability of handling raw code easier. The easy way it can integrate/output to excel is extremely helpful when working with people who don't use SAS.

What do you dislike?

Occasionally I wish it offered debug help like Enterprise SAS but I can work without that aspect. The licensing issues at work are the only major gripes.

What business problems are you solving with the product? What benefits have you realized?

Analyzing large data flat files in a timely manner and being able to sift thru it all make it worth using the application. More often then not I'm tasked with making large datasets easy to open and look at (summarized) for my coworkers and superiors. SAS is a God send.

SAS Base review by User
User
Validated Reviewer
Review Source

"A very thorough and flexible statistical platform"

What do you like best?

Having to use SAS on a daily basis, I appreciate the consistent care put into creating each and every function usable. The logical flow of the processes laid out is amazing, and I find the need to pull up other statistical packages for small issues very infrequent.

What do you dislike?

There are certain features that are not included, but SAS gives you an outdated way of looking at the problem. For example, missing data patterns, SAS does a fine job for 20 years ago, but there is more work to expand on here.

Recommendations to others considering the product

Consider having vague knowledge of SAS and other statistical packages, for instances where SAS may be lacking. You will get out of SAS what you put into it, so it is well worth your investment to put your time in.

What business problems are you solving with the product? What benefits have you realized?

Being more of a sandbox environment, it's rather easy to iterate and rewrite entire programs rather seamlessly.

SAS Base review by Arthur T.
Arthur T.
Validated Reviewer
Review Source

"Essential tool for all analytical professionals"

What do you like best?

The wide range of capabilities and, even though it has always been able to do what I need, its increased functionality each year.

What do you dislike?

Cost and the fact that I would like to see it contain some additional features that are currently only available with extra modules (specifically, SAS/Access, IML and Graph).

Recommendations to others considering the product

SAS Base is the essential base tool needed in order to use the more advanced capabilities that offered by other SAS modules, but its own capabilities are so substantial that I have seldom needed any other software to prepare data for analysis.

What business problems are you solving with the product? What benefits have you realized?

SAS Base is the principal tool I've used for solving all business problems over the past 40+ years,

SAS Base review by Jeremy D.
Jeremy D.
Validated Reviewer
Verified Current User
Review Source

"Great Product for Users of Different Types of Data Sources"

What do you like best?

The best aspect of SAS in general is it ability to connect to different types of data sources. This allows me to combine different processes into a single process.

What do you dislike?

When running I am not able to copy the code and there are times when it will lockup and I have to close the SAS application.

What business problems are you solving with the product? What benefits have you realized?

I have been able to combine multiple processes into a single process.

SAS Base review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"SAS is am amazing analytical tool"

What do you like best?

SAS is extremely good at what it does. It's flexibility in terms of being able to use programming syntax or something like Enterprise Guide to visually build process structure works extremely well for us. SAS is not for the feint of heart though. The learning curve was fairly steep even for our experienced analyst. But do not let that deter you. If is worth the time and effort to learn and unlock it's full potential.

What do you dislike?

Hands down this is the worst install we have ever dealt with. I really don't understand why these high end software manufacturers make installs that you need a degree to figure out. What is wrong with a typical, user friendly install process where you are walked through a wizard and all the heavy lifting is done behind the scenes? Maybe the main program install is not bad but once you start needing to customise or adoptions then it all goes to hell. Installing SAS/Access was even worse. If there is one thing I would say to SAS is to revisit the whole install process and try and make it better!

Recommendations to others considering the product

As I have mentioned before, the install is a real pain! But if you can see past that then the software itself is infinitely powerful. It does not come cheap however so you will need to have a reasonable yearly budget for the licensing.

What business problems are you solving with the product? What benefits have you realized?

We need analytics software that could handle large volumes of data, combined from a variety of sources and be able to manipulate and process it in very specific ways. The process would then need to be repeatable on a monthly or more basis with as little interaction with the software as possible. While it did take us some time to reach that final goal we now have refined things down with the help of SAS to do this processing each month in a very efficient way.

SAS Base review by User in Banking
User in Banking
Validated Reviewer
Review Source

"Best data analyzing tool"

What do you like best?

It is best for data analysis and for statistics. It is very good in handling large datasets and quickly gives you output for any analysis. SAS programming is easy to learn similar to SQL. The datasets can be easily exported to any format.

What do you dislike?

If you want to handle unstructured data then you need to go for test analytics tools, they are expensive and not very user friendly.

Recommendations to others considering the product

For SAS this is the primary tool and it is more of manual thing you need to write lot of coding. If your good at SQL then it would be easy to use and play around with data. Installation is hard to do it, if your team have SAS admins then the job would be easy.

What business problems are you solving with the product? What benefits have you realized?

I work mostly on data analysis and do modeling. Apart form this do lot of data extraction and transforming the data in to different formats. Now i have been using SAS enterprise guide.

SAS Base review by User
User
Validated Reviewer
Verified Current User
Review Source

"SAS is excellent for data management and analyses"

What do you like best?

As a scientist working in a research environment, I really appreciate SAS and its capabilities to manipulate and analyze large, complex datasets. I have used SAS to efficiently analyze all kinds of data obtained from experimental, observation, and survival studies. It does not require a lot of coding experience, and once you understand the basics you can quickly write your own syntax.

What do you dislike?

Like learning any new software, it can be overwhelming at first.

What business problems are you solving with the product? What benefits have you realized?

I use SAS to examine longitudinal relationships between various exposures and health outcomes.

SAS Base review by John L.
John L.
Validated Reviewer
Verified Current User
Review Source

"SAS 9.4"

What do you like best?

I am able to datamine thru millions of transactions in seconds

What do you dislike?

I find that connecting to a SQL server makes the process very slow

Recommendations to others considering the product

SAS offers training in various cities. This training is paramount if you are going to use the software successfully.

What business problems are you solving with the product? What benefits have you realized?

We are able to extract specific benefits paid out to specific people under specific circumstances

SAS Base review by Consultant in Banking
Consultant in Banking
Validated Reviewer
Review Source

"The swiss army knife of analytics"

What do you like best?

What I like best about this software is the ease of writing code. It is very easy to program in it and very easy for others to understand the code. The community is vast and really help us improve. I always learn new tricks.

What do you dislike?

there are so many different ways of doing tasks that sometimes beginners tend to pick the wrong one. Performance is an issue at times with the proc sql procedure.

What business problems are you solving with the product? What benefits have you realized?

All risks models are developped with SAS at one of my client's location. It is easier to promote into production for us (hand out to IT). It's also easier to maintain over time with being a script language as opposed to a compiled one.

SAS Base review by Horst W.
Horst W.
Validated Reviewer
Verified Current User
Review Source

"Using SAS Base to extract data"

What do you like best?

Extract and join data from a variety of platforms to create new datasets in a form usable by business partners.

What do you dislike?

I found no real disadvantages in my opinion.

What business problems are you solving with the product? What benefits have you realized?

Bring usable data together quickly for downstream consumption e.g. modelling and reporting.

SAS Base review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"It has been phenomenal "

What do you like best?

The way it collaborates with other languages such that you have most in a one stop shop. Recently found out that the dim function was in SAS. I was impressed.

What do you dislike?

Just with the help, sometimes it takes a lot of effort when you're caught in a programming problem and need some ideas to get what you want.

What business problems are you solving with the product? What benefits have you realized?

Several, mostly based on customer scenarios. Sometimes remodifying the business problem to make more sense.

SAS Base review by Swapnil P.
Swapnil P.
Validated Reviewer
Review Source

"Best analytics software"

What do you like best?

I have been a mainframe user for majority of my career. Due to change in job profile, I got an opportunity to learn SAS and was impressed with the functions and data handling capabilities SAS offers to developers as well as end users.

What do you dislike?

I used Base SAS most of the time and did not like data import/export features much, it could be better.

What business problems are you solving with the product? What benefits have you realized?

Data aggregation and manipulation.

SAS Base review by Dimitra M.
Dimitra M.
Validated Reviewer
Review Source

"Great tool for statistical analysis and database management"

What do you like best?

It is very easy to use and support number of features. Easy to correct errors from the log window.

What do you dislike?

In the VBA there is a interesting AI system called Intellisense, I wish SAS also had it then it would be very easier to choose different attributes and properties to choose from at the time of writing and do not need to consider other resources for the same.

Recommendations to others considering the product

It is great software for statistical analysis, higly recommended.

What business problems are you solving with the product? What benefits have you realized?

I am using it for data management and statistical methods for regression.

SAS Base review by Aroop G.
Aroop G.
Validated Reviewer
Verified Current User
Review Source

"The best in Analytics"

What do you like best?

Flexibility, huge user base, availability of published papers

What do you dislike?

Nothing really to dislike in my opinion.

Recommendations to others considering the product

Do it!

What business problems are you solving with the product? What benefits have you realized?

Data drill down, results used for developing policy

SAS Base review by User in Internet
User in Internet
Validated Reviewer
Review Source

"SAS is a great tool for analytics"

What do you like best?

SAS can do anything you need it to do in terms of analytics/statistics. While there is a bit of a learning curve there is a large user base and lots of material online.

What do you dislike?

Not very user friendly even for a data analyst. The only other reason I would rate lower is that there are open sources tools that can do many of the same functions.

Recommendations to others considering the product

You need to have a few power SAS users to make it worth the investment

What business problems are you solving with the product? What benefits have you realized?

SAS has been my primary tool doing all types of analysis and forecasting including extracting data, reporting, conducting diagnostic analytics to running predictive models.

SAS Base review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Great for working with large data sets"

What do you like best?

Its quick, you can run code faster and its universal. Lots o forums to find help. ITs easy to pull form many different large data sets.

What do you dislike?

Some errors are odd, and not easy to understand what needs to be fixed. Luckily the forums help, but its still a pain.

Recommendations to others considering the product

Take time to learn the language and find resources to help navigate the tool.

What business problems are you solving with the product? What benefits have you realized?

We can create clean data sets to use in excel or power bi, even Tableau. You do have to know coding, so not everyone can use this tool.

SAS Base review by Gary B. W.
Gary B. W.
Validated Reviewer
Review Source

"Best Statistical software in the world"

What do you like best?

I have been using base SAS for over 25 years. Great company and it totally in touch with the best stats info. Very flexible and there is nothing I haven't been able figure out and run with this software.

What do you dislike?

I can honestly say I have no complaints. Works great all the time. Would be nice if it ran on a mac.

What business problems are you solving with the product? What benefits have you realized?

I mainly do time series analysis and the work SAS has down to make their software the best is amazing.

SAS Base review by User in Research
User in Research
Validated Reviewer
Review Source

"Great software for a wide variety of analyses"

What do you like best?

I have used SAS for a wide variety of analyses for various projects. These include from simple descriptive statistics to logistic regression's to multiple invitations.

What do you dislike?

The code window could be made easier to navigate by having tabs for a different analyses and perhaps dates of when the codes were added so that when we opening the code the user can easily backtrack what they have done.

What business problems are you solving with the product? What benefits have you realized?

Analyses of a wide variety of data such as barriers that patients have to accessing healthcare appointments. The analysis can be performed quickly and easily.

SAS Base review by Rachel E.
Rachel E.
Validated Reviewer
Review Source

"Analytical software"

What do you like best?

The interface is very friendly, where a beginner can catch on. The web support for SAS is superb; I could always find documentation on coding and functionality online.

What do you dislike?

The graphics are fairly outdated. SAS will need to advance here, as other software products are much farther ahead.

What business problems are you solving with the product? What benefits have you realized?

Forecasting, risk analysis, etc.

SAS Base review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Data Analytics"

What do you like best?

I like the robust power of SAS. Able to combine data sets and generate tests for variables quickly even on large datasets.

SAS has a lot of programmed procedures to do the commands for you. Don't need to manually get the answer.

What do you dislike?

I dislike the SAS language as it's hard for me to program in compared to VBA and Java.

Recommendations to others considering the product

High cost but comes with a lot of power. Good for large organizations that have large amounts of data.

What business problems are you solving with the product? What benefits have you realized?

Gives analytics on business problems for client and sponsors to make a decision. Benefit are ease of use as SAS has a wide variety of tests from things that are simple like frequency, mean to statistical tests for significance.

SAS Base review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"SAS ... the misunderstood development tool"

What do you like best?

Great at data transformations, accessing a wide variety of data sources, a very rich function library, documented very well, great support.

What do you dislike?

misunderstood and under-appreceiated by developers using other languages

What business problems are you solving with the product? What benefits have you realized?

Complex data transformations and derivations, using heavy macro development driven by metadata.

wish it was less expensive for an individual user and could be compiled.

SAS Base review by User
User
Validated Reviewer
Verified Current User
Review Source

"Excellent Tool for Data Manipulation and Analysis"

What do you like best?

I have been using SAS for over 20 years and happy with its power to manipulate data in a flexible and efficient way.

What do you dislike?

It would be even better if the dataset and variable naming convention is more flexible for the users.

What business problems are you solving with the product? What benefits have you realized?

Outlier identification

SAS Base review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Powerful software, unique languag"

What do you like best?

I like the ability to deal with large amounts of data quickly and efficiently. I like that SQL is integrated and allows queries if you know SQL.

What do you dislike?

The language takes some getting used to.

What business problems are you solving with the product? What benefits have you realized?

I am doing statistical data analysis on large datasets.

SAS Base review by User
User
Validated Reviewer
Verified Current User
Review Source

"SAS Base, far from basic"

What do you like best?

Simple to use coding environment. Consistent between each version. Just works.

What do you dislike?

Could be more coding friendly and a more attractive gui.

What business problems are you solving with the product? What benefits have you realized?

Diverses data analysis related problems, from simple basic statistics to more advsnced data manipulations and simulations

SAS Base review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Powerfull data management and analysis"

What do you like best?

Base SAS is powerful, flexible and easy to use

What do you dislike?

There is an initial learning curve before full productivity is reached.

Recommendations to others considering the product

Take a training course from SAS. Many organizations have an agreement to get free online training courses.

What business problems are you solving with the product? What benefits have you realized?

Data management and analysis

SAS Base review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Gold standard, but steep learning curve"

What do you like best?

There is pretty much nothing you can't do with SAS. In my field it is the gold standard for clinical trials.

Also, there are lots of resources available to learn about the software.

What do you dislike?

It makes it more complicated than it has to be some times. Data management in particular can be very complicated. Other products like Stata and SPSS have a much better interface for most basic data management tasks.

What business problems are you solving with the product? What benefits have you realized?

I use SAS when dealing with complex analysis as it offers basically every procedure and test out there.

SAS Base review by User
User
Validated Reviewer
Verified Current User
Review Source

"Base SAS usage in clinical research"

What do you like best?

The user friendly interface and versatile in usage.

What do you dislike?

Sometimes the logs are confusing to a certain problem with code.

What business problems are you solving with the product? What benefits have you realized?

Ease of analysing and combining different datasets.

SAS Base review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Great and immediate programming language"

What do you like best?

We used it to develop a set of standard procedure used by the insurance entity in order to collect, validate and upload data. We find it intuitive (easy-to-use and easy-to-learn).

What do you dislike?

More free documentation about the programming language would be appreciated

What business problems are you solving with the product? What benefits have you realized?

We used it to develop a set of standard procedure used by the insurance entity in order to collect, validate and upload data. We appreciate the possibility of managing a wide range of data formats.

SAS Base review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"SAs base, where it all begins"

What do you like best?

All the basic procedures are included and you can fully function in a BI environment with those procs.

What do you dislike?

Restrictions of the type of data sources we can read, need SAS access

What business problems are you solving with the product? What benefits have you realized?

All the BI data and reports are prepared with SAS.

SAS Base review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Review Source

"Great for data access, transformation and reporting"

What do you like best?

It is an easy to learn programming language and very flexible. Lot of programs are ready to use if one needs for data manipulation, information storage and retrieval, descriptive statistics and reporting.

What do you dislike?

The only thing people complain about is the cost of SAS software

What business problems are you solving with the product? What benefits have you realized?

It integrates well with DBMS and different analysis like hypothesis testing, ANOVA, regression can be performed easily. It helped me find effectiveness of a marketing campaign and for modelling

SAS Base review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Great for data processing"

What do you like best?

SAS is great for manipulating data in ways that you can not easily do with excel.

What do you dislike?

Running summary statistics is not nearly as intuitive as it is in excel.

Recommendations to others considering the product

Make sure to have a good training implemented to start off with or else new users may get lost.

What business problems are you solving with the product? What benefits have you realized?

Working with massive data sets is much easier thanks to SAS.

SAS Base review by User
User
Validated Reviewer
Review Source

"Clunky but useful"

What do you like best?

I have found SAS to be capable of producing good output and useful results.

What do you dislike?

The language is clunky, and the documentation is often difficult to decipher to get the results you need.

What business problems are you solving with the product? What benefits have you realized?

I have used SAS Base to write papers and perform small-scale data analysis.

SAS Base review by User
User
Validated Reviewer
Review Source

"end-user programming for cdn$ personal banking products"

What do you like best?

easy syntax, powerful software to collect, analyze and report on data

What do you dislike?

not much to dislike about sas...need to get use to the ; requirement, but not much else is difficult for use

Recommendations to others considering the product

easy to use and powerful

What business problems are you solving with the product? What benefits have you realized?

mainframe and database data extraction and reporting

SAS Base review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"Every statistician needs it "

What do you like best?

SAS is amazing for data cleaning and formatting. It can be used for complex analysis or summary statistics.

What do you dislike?

There is almost nothing I dislike about SAS. Maybe could improve help features

Recommendations to others considering the product

Use it and love it

What business problems are you solving with the product? What benefits have you realized?

Analyzing data to make business decisions.

SAS Base review by User in Banking
User in Banking
Validated Reviewer
Review Source

"easy to use"

What do you like best?

easy to write code with. Great for querying large data.

What do you dislike?

SAS server can be a little slow. Not much space to save data

What business problems are you solving with the product? What benefits have you realized?

Analyzing customers through scorecard models. Understanding if they're frauds or risky customers.

SAS Base review by Consultant in Pharmaceuticals
Consultant in Pharmaceuticals
Validated Reviewer
Review Source

"Best for beginners"

What do you like best?

In healthcare sector, most of the companies use sas. This is the best software for beginners.

What do you dislike?

The long codes. Unable to write functions with ease.

What business problems are you solving with the product? What benefits have you realized?

Business intelligence, data mart, data analytics, statistical inference

SAS Base review by User
User
Validated Reviewer
Review Source

"SAS for statistical analysis (Currently preparing for SAS Business Analyst certification)"

What do you like best?

Ease of access, easy to carry out complex statistical calculations.

What do you dislike?

Could take a while to learn how to code. Interface seems a little basic/ old when compared to other programs.

What business problems are you solving with the product? What benefits have you realized?

Statistical Analysis for solving Supply Chain problems.

SAS Base review by Industry Analyst / Tech Writer in Financial Services
Industry Analyst / Tech Writer in Financial Services
Validated Reviewer
Review Source

"Very intuitive and helpful"

What do you like best?

Very intuitive and helpful and best for data analytics

What do you dislike?

Complex, bad data visualtization and very expensive

What business problems are you solving with the product? What benefits have you realized?

Data analytics and reporting

SAS Base review by User
User
Validated Reviewer
Review Source

"SAS Base"

What do you like best?

functionality, user interface, online support

What do you dislike?

graphics are outdated, other free products are now comparable

What business problems are you solving with the product? What benefits have you realized?

standard reporting and analyzis

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