What do you like best?
I like the ease with which you can create complex models. I use this software every day, and it makes my life easier. There is no other software in this sector advanced currently on the market that is this advanced, and the whole SAS suite is the industry standard.
What do you dislike?
If someone one is trying to use it without having any SAS software experience it can be of tricky to understand. Also when the software builds models that are not easy to print on a standard printer. For my job I often have to print out models for review and when they scale down to 8.5 by 11 they often become unreadable.
Recommendations to others considering the product
Make sure that you know how to use all the SAS Software Suite and feel completely comfortable with it before embarking on a project that is completely dependent on it.
What business problems are you solving with the product? What benefits have you realized?
What this software has allowed us to do is to look at various data points associated with our users, and to analyze better and provide solutions to the problems that they have. We already have seen a increased satisfaction with the services that we provide after tweaking only a few aspects of our customer experience.