SatisMeter

(11)
4.6 out of 5 stars

SatisMeter helps you measure customer satisfaction and gather feedback directly inside mobile apps, web apps and via email through NPS surveys.

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Showing 11 SatisMeter reviews
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SatisMeter review by <span>Valentin L.</span>
Valentin L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Awesome NPS SaaS !

What do you like best?

Simplicity and the possibility to trigger surveys through different channels : InApp, SDK mobile and email. We use it for almost 2 years now and we are entirely satisfied.

What do you dislike?

Maybe the fact of not being aware of what are going to be the next features. But it has nothing to do with the product.

Recommendations to others considering the product

The slack integration is very cool !

What business problems are you solving with the product? What benefits have you realized?

Thanks to Satismeter, we are receiving many feedback each days. It helped us to understand what really need our customers.

Most of time, it's easy to sincerely say what you think about a product when you only need to write instead of speaking to someone.

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SatisMeter review by <span>George M.</span>
George M.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Simple but efficient NPS tool

What do you like best?

It is a simple tool that does its job.

Low pricing.

For the past months it has added several useful integrations with other platforms and is constantly (if slowly) evolving.

What do you dislike?

We would have liked to see a few more customizations available in terms of the look of the NPS message as well as its means of delivery, i.e., also add an email delivery option.

In general, the platform offers very few settings .

I would like to see other survey types available, such as CSAT ones. The ability for additional questions with different types, as getfeedback does, would add significant value and flexibility to the product.

Recommendations to others considering the product

Other platforms, such as Getfeedback or Wootric, also offer additional features such as comprehensive CSAT questionnaires, or segmentations of the responses based on features like the customer's pricing plan.

What business problems are you solving with the product? What benefits have you realized?

Satismeter is used in order to measure the NPS satisfaction for the SAAS company's platform. It has helped us reach out to detractors in order to benefit from their opinion and remedy any bad relationship with them.

However, we are forced to seek other solutions in order to measure other, more sophisticates, satisfaction metrics in terms of our customers.

What Survey solution do you use?

Thanks for letting us know!
SatisMeter review by <span>Melissa M.</span>
Melissa M.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Satismeter Review

What do you like best?

I like they they support other languages. International audience can fill our the surveys in their own language and we are able to have a translated view.

What do you dislike?

There isn't much to complain about since what everyone wants in a survey tool is an intuitive workflow and a good UI (which they have). New customization features would be appreciated in the future but right now it still gets the job done.

What business problems are you solving with the product? What benefits have you realized?

Collecting customer service feedback in order to make operational adjustments. The real time response analytics makes it so we can make quick changes.

SatisMeter review by <span>Václav P.</span>
Václav P.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Customer feedback we would not get from anywhere else

What do you like best?

The tool is very easy to implement, it has integration with Slack and the support is very responsive. I like that. At the end we see honest and open feedback which we wouldn't get directly.

What do you dislike?

That is hard to say. The tool does what we need, the price is ok and I even like the UX. So it is hard to complain.

What business problems are you solving with the product? What benefits have you realized?

Mostly it is warning us. To take down the churn rate is critical to us. So any signal is appreciated by our CS team who can work with that afterwards.

SatisMeter review by <span>Bernadette F.</span>
Bernadette F.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Love this product for NPS!

What do you like best?

SatisMeter allows us to distribute an NPS to users while they are logged into our application. The set up was easy enough and the dashboard is clearly displayed with the results of the survey. Ondrej and Jakub at SatisMeter are very responsive to questions and great to work with!

What do you dislike?

It would be nice to have the ability to tag responses or respond to the users within the application so as to keep everything in one place.

What business problems are you solving with the product? What benefits have you realized?

The SatisMeter NPS has given us some great insight into how our users are finding value with our product and what improvements they would like to see being made. By following up with our "promoters" we have been able to generate customer success stories and testimonials.

SatisMeter review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Awesome NPS tool

What do you like best?

Great tool for managing NPS across your customers lifecycle. Powerful, yet simple to use. Multi-channel, great in-app engagement. Awesome two-ways Segment integration. Great Support team.

What do you dislike?

Almost nothing? Wish perhaps emails were a bit more customizable, but that is a minor thing for us (most of our replies come from in-app).

Recommendations to others considering the product

The best NPS tool on the market, specially if you are using Segment already as your data hub

What business problems are you solving with the product? What benefits have you realized?

We track NPS across multiple stages in our customer lifecycle, to understand how product changes and/or marketing/product initiatives impact customer satisfaction. Satismeter has been an integral part of our feedback cycle, allowing us to increase time to market for new features and make our customers happier along the way!

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