ScreenMeet Support

5.0
(2 reviews)

ScreenMeet is cloud-native, web-based screen sharing and remote takeover. Used by leading SaaS and mobile app developers, hardware manufacturers and IT help desks.

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ScreenMeet Support review by Matt A.
Matt A.
Validated Reviewer
Verified Current User
Review Source

"ScreenMeet Support is a great tool!"

What do you like best?

ScreenMeet Support is easy to use, and has been invaluable as a tool to assist users in the field with various issues. It has allowed us to not only troubleshoot, but to also provide additional training. With some users who are not very tech savvy it has greatly reduced the time and effort to assist these users.

What do you dislike?

It would be helpful on occasion to have remote control of a user's device.

Recommendations to others considering the product

Your ability to provide remote support to users in the field will dramatically increase.

What business problems are you solving with the product? What benefits have you realized?

Technical support, troubleshooting, in the field remote training, preparation of training materials and product documentation.

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ScreenMeet Support review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"The first Modern, SaaS version of remote support"

What do you like best?

So simple to use. Elegant, totally web-based!

What do you dislike?

Nothing. It's such an obvious evolution for the category.

Recommendations to others considering the product

Take a long look at ScreenMeet before renewing with your existing vendor.

What business problems are you solving with the product? What benefits have you realized?

I'm able to see my customer's devices quickly and easily. This means I can help them solve whatever issue they are having with their computer, phone or tablet and the software that is on it. I am able to do my job better and faster and solve the customer's problem more easily.

What Remote Support solution do you use?

Thanks for letting us know!

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