What do you like best?
It's hard to decide if I like the software or the support best.
For sure one thing I like is that its so easy to use, even our customers can do it. Setting up a new users is a simple as adding their credentials and sending them an email. Rarely do new users have any questions about what to do.
But the support (the two or three times I've needed it) is fantastic. Response times are fast, and only take one request. In word superb.
What do you dislike?
What do I dislike? For me, nothing. The Screensteps team seems to always ahead of what we need. I'm sure that's lots of stuff we still don't take advantage of.
Recommendations to others considering the product
What business problems are you solving with the product? What benefits have you realized?
About 10 years ago we were implementing our software for a new customer. I had a team onsite. Their CEO called me screaming, "YOUR DOCUMENTATION SUCKS!!!" Of course he was right. I told him I had a plan to fix it. I had just seen the Screensteps demo presented at an Apple event online; I signed up. I think we are one of the first customers.
Anyway, within a few weeks we had rewritten our entire user document set in ScreenSteps and presented it to the customer. The result: Happy, happy, happy.
We've both been using it ever since.