What do you like best?
The user interface is simple to use and intuitive. If I don't know how to do something, the interface usually makes it fairly simple to work out. If that doesn't work, there is always online manuals and their support team. The console allows excellent error management and again is flexible in it's setup.
What do you dislike?
The support team is not as responsive as it once was and I often find I am having to find workarounds to issues as I don't get the response I'm looking for. This isn't a regular issue, but it does put a negative slant on the product. With regards the product itself, I often see problems with the execution log where it crashes when I attempt to use grouping. Not a show stopper, but frustrating.
Recommendations to others considering the product
Beware if considering the choice between Scribe Online and Scribe Insight, these are different products and Scribe Insight is a much more mature product which allows a greater complexity in your integrations. If you choose Scribe Online, but later find it is not fit for your purpose, there is no option to swap, you'll have to buy Scribe Insight on top of the money you've already paid for Scribe Online and you'll need to start from scratch to build the integrations.
With regards using the product itself I have found being able to install Scribe Insight on a dedicated server with at least double the minimum specification requirements has helped to ensure a smooth experience.
What business problems are you solving with the product? What benefits have you realized?
Scribe Insight is one of the Migration and Integration options we provide to our customers. Some are using it on very large complex on-going integrations connecting multiple data sources to their CRM system. It is also a regular tool of choice when migrating to Dynamics CRM.
It is simple to build integrations, with a nice user interface. Testing is simple and moving the deployment from a test environment to live is also pain free.