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SearchSpring

4.8
(23)

SearchSpring enhances E-Commerce sites with rich and engaging shopping solutions that significantly improve product findability.

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Showing 24 SearchSpring reviews
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SearchSpring review by Todd H.
Todd H.
Validated Reviewer
Verified Current User
Review Source

"Never Underestimate the Power of Response Time in Customer Service."

What do you like best?

Most IT Vendors are a several day long process of getting something fixed. The running joke is that 24/7 support actually means they will respond within 24 hours, and sometime in the next seven days, they might just fix your problem. NOT SEARCHSPRING. I am literally in a situation where their response to my needs is SO FAST, I don't even have my ducks in a row. Evan is like having Barry Allen do support. There is a blur, and then it is done before you can say...wait...that's fixed?

What do you dislike?

Literally nothing to dislike. I'm actually stuck here trying to fill forty characters to say I am NOT unhappy for any reason.

Recommendations to others considering the product

Don't just think about search. ASK ABOUT VISUAL MERCHANDISING....this is the thing that will increase your revenue. And don't miss out on the special fields. Use the Filters as much as you can, it's the difference between looking like an "also-ran", and looking "top shelf", which is what the filters and visual merchandising bring to the table....AND ASK ABOUT DATE CONTROLLED VISUAL MERCHANDISING....Chistmas is coming.

What business problems are you solving with the product? What benefits have you realized?

They say they are a Search Engine company. It is a misnomer. They do much more. Until you have actually USED the Visual Merchandising Tools, and applied filters to landing pages allowing customers to narrow down their results sets, you haven't scratched the surface of that this application can do. Long Story short, Except for the Product Page and Shopping Cart Itself, almost all of our web content is little more than a specific result set pulled from SearchSpring. But as for benefit, the real benefit is the service. The actual ability to understand WHAT I want, and make that desire a reality. Without fail. Every time.

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SearchSpring review by Robert B.
Robert B.
Validated Reviewer
Verified Current User
Review Source

"Great technology, fantastic service"

What do you like best?

Aside from the search technology, which is the best that I have come across, Searchspring manages to impress on the support side 100% of the time. For example, when dealing with other vendors, I often submit tech support tickets, wait for a response, and then realize that I need to have my issue escalated. With Searchspring, my requests are handled initially by experts who are able to solve my problem immediately without escalation. Their front line staff are extremely knowledgeable and are considered subject matter experts in their respective fields. I felt like I was dealing directly with a programmer who was able to make the changes required immediately.

What do you dislike?

As with most things, you get what you pay for, and Searchspring is no exception. For smaller stores, their pricing plans may be a little on the pricey side, but for omni retailers like us, we consider it money put to good use. Their handy dashboard will tell you exactly how much more revenue is being generated as a direct result of customers using their search.

What business problems are you solving with the product? What benefits have you realized?

We deal in wine, so there is an incredible amount of variation in what users will search for to find a specific bottle. There's name, producer, vintage, colour, style, grape, and more. Searchspring's smart search technology, combined with their platform's high level of customizability allows us to handle a wide range of queries while minimizing ambiguous results and even redirecting misspellings and synonyms. This has allowed us to deliver more relevant results for searchers who are already short on time. This has lead to increased conversion rates and our users who use search are 3.2 times more valuable than those who do not.

What Enterprise Search solution do you use?

Thanks for letting us know!
SearchSpring review by Christopher A.
Christopher A.
Validated Reviewer
Verified Current User
Review Source

"Great technology that's always improving"

What do you like best?

I've been a customer for over 5 years and I've honestly never had an issue with the service. It's never gone down that I've seen - ever. If you use SAS apps even a little, you know this is unheard of. If I have a question, support gets back to me within an hour, and it's never with a link to a kb article or generic reply. There are always specific instructions and they work with you until you're satisfied. The reporting tools are top-notch and they constantly add great new features (like Visual Merchandising) for no cost. Not only that, reps reach out when they add new features to make sure you understand the concepts and how to implement them. Truly a first-class organization top to bottom.

What do you dislike?

I have not found anything about Searchspring that I don't like.

Recommendations to others considering the product

You won't be sorry. Their developers are patient and easy to work with, and the platform is so flexible you can do just about anything you want. Reporting is top-notch, support is excellent, and the pricing is fair.

What business problems are you solving with the product? What benefits have you realized?

Searchspring allows us to provide great search and faceting services to our customers. We're on a hosted e-commerce platform, and the search functionality left a lot to be desired, which led me to seek out 3rd party providers. Searchspring's technology and ease-of-use stood out from the competition, and their pricing model is both fair and affordable for a small business - something that couldn't be said about their competitors.

SearchSpring review by Zach S.
Zach S.
Validated Reviewer
Verified Current User
Review Source

"SearchSpring: Peerless Service, Dynamic Tool"

What do you like best?

SearchSpring and its Account and Technical Teams have been true partners in our endeavors to further optimize our Search function and CRO. David and his team always have helpful answers at the right time and their technical support doesn't treat tickets like chores. I also never feel like I am being spoken down to, or have functionality explained above my level of understanding. On top of the world-class service, SearchSpring provides a tool that helps us provide support for nearly a quarter of our revenue, ensuring that users are able to find specifically what they are looking for, as well as what we want to make sure they are able to see.

What do you dislike?

The tool can be a little manually burdensome. Adjustments are not automated and specific instances of keyword or search term mappings and assigned synonyms have to be entered manually. This provides legitimate optimization but can become very time-consuming.

Recommendations to others considering the product

If you have a dedicated marketing team that can spend time analyzing and actioning the findings from SearchSprings report and dashboard, the tool is worth its weight in gold. If your team is lean and you do not have enough time to make the manual changes to your account, the granularity of the tool may be more of a hindrance than a help, but you will still have access to actionable data at any time.

What business problems are you solving with the product? What benefits have you realized?

SearchSpring provides a much more robust and dynamic set of search algorithms than Magento's out of the box search tool. We are able to set weight by title, category and product type with are all necessary to create the correct results for our customer base. Additionally, SearchSpring provides several means by which to promote certain products within the results page, allowing us to specifically merchandise key items to targeted customers.

SearchSpring review by Lane A.
Lane A.
Validated Reviewer
Verified Current User
Review Source

"Awesome functionality & support"

What do you like best?

While I love the platform and the results we've seen from it, the real kicker is how good their support is. I would not consider another platform - even if it claimed superior functionality - because of how comfortable I am with the support their team provides (from sales to mundane requests to technical integrations).

What do you dislike?

For a retailer with very high sku counts (hundreds of thousands) the visual merchandising tool is less useful, as I would need to be able to write rules that pull in many thousands of products into a campaign, which I cannot do today. There are ways I can use it that are useful, but somewhat limited.

Recommendations to others considering the product

Worth it.

What business problems are you solving with the product? What benefits have you realized?

SearchSpring acts as the core search and category page functionality for all our e-commerce sites. We see significant lifts in conversion when customers leverage site search, or one of the many vehicle/part finders we have built with SearchSpring's help on our sites.

SearchSpring review by Bruno C.
Bruno C.
Validated Reviewer
Verified Current User
Review Source

"Feels like a partnership, not a simple customer-provider relationship."

What do you like best?

- The quality of the service.

Being a high-volume retailer with a big IT team often brings us to try new things and having unique questions and needs. Our manager at SearchSpring is always available and incredibly proactive. We appreciate a lot the fact she is always in solution mode to provide us with the most value possible.

- The quality of the support

Having issues fixed without many runs of back and forth allows us to focus on our business.

- Transparency

We really appreciate the fact we get to preview beta versions and have have honest ETAs on new developments or fixes.

What do you dislike?

- Some roadmap Items were a little unclear to us, names and algorythm versions could get a little confusing from our end.

- The analytic tracking could be deeper. Events could include which facet was clicked, sorting used, etc.

- Footprint on our site's performance could be reduced. About 6 HTTP requests could probably be reduced to 2

What business problems are you solving with the product? What benefits have you realized?

Our E-Commerce solution does not provide merchandising tools and it's search capabilities are really poor.

We could have developped a solution of our own but decided to go with SearchSpring to allow our IT focusing on Core projects and quickly leverage the power of a third-party at the same time.

We did notice a substential increase of our conversion rate for on-site searches. That had us implementing SearchSpring on a second website and we had the same benefit there.

We recently did a few changes to benefit from the full power of their solution for merchandising and are very satisfied so far with the results. Our sales did increase over last year and the time consumed by merchandisers went drastically down.

SearchSpring review by Curtis B.
Curtis B.
Validated Reviewer
Verified Current User
Review Source

"Great flexible and reliable site search solution"

What do you like best?

We have a proprietary website platform and the team at SearchSpring really worked hard with us to streamline the integration and find solutions to problems that perhaps only we would encounter due to the uniqueness of our website platform. They're always willing to entertain our crazy ideas as far as merchandising and marketing as well.

What do you dislike?

This may be unavoidable given the nature of the service, but our search solution is a feed based service. we send the data to SearchSpring and they send us back the results. The process is almost painless, but in an ideal world the solution would be completely integrated into our site without the need for cross communication except for SearchSpring's AI and intuitive updates. Possible? Well, if you want to see me do the Irish Jig on the rooftop...

Recommendations to others considering the product

If the solution is in your price range, give them serious consideration

What business problems are you solving with the product? What benefits have you realized?

Onsite search and faceted navigation with intuitive customer level filtering of products on category pages and search results pages. We have yet to take full advantage of all of SearchSpring's benefits; there are many. The intellisuggest feature has been met with great feedback from our customers.

SearchSpring review by Michael N.
Michael N.
Validated Reviewer
Verified Current User
Review Source

"Helpful, Express Support Service with a fast Growing Innovative Product"

What do you like best?

Ashley Hilton, Evan Crumpecker, & James Bathgate have helped me in a timely manner with every little detail to learn this product, solve any complications I had, and gave additional advises in creating a better environment for our website. Thanks for making my life a bit more easier!

What do you dislike?

The product is amazingly growing quick into a more convenient and easy to use way. Though they have attended to my request for additional features (and have made progress with a few in the past), I feel the product could have more detailed minor features.

Recommendations to others considering the product

I recommend this product to anyone. This product is very easy to use and straightforward. Analytics are accurate with helpful information for merchandising.

What business problems are you solving with the product? What benefits have you realized?

Organizing and merchandising products for all search results, category pages, etc. to make navigation through products/pages much easier for our consumers. Without SearchSpring, I wouldn't have enough time to processes through everything. Especially, with the new automated boost algorithm product organizer. Definitely a time saver for me.

SearchSpring review by Sabine S.
Sabine S.
Validated Reviewer
Verified Current User
Review Source

"SearchSpring Review"

What do you like best?

personalized search and filtering options adaptable to individual site needs. Merchandising features for store owners. ROI reporting features and ease of integration with various ecommerce platforms.

What do you dislike?

Customer education on new features could improve.

Recommendations to others considering the product

If you run a large ecommerce store with thousands of products, I strongly recommend to get a customized demo based on your needs to see what SearchSpring could do for your business. Way too many features to explain and list in this review.

What business problems are you solving with the product? What benefits have you realized?

Product findabilty on large stores. Merchandising on the fly without the need of a developer.

SearchSpring review by James M.
James M.
Validated Reviewer
Review Source

"Best in Class..."

What do you like best?

There is a lot to like about SearchSpring. We have utilized them for one of our e-commerce sites for years and they do not disappoint. They are continually bringing new features to their offering that keeps them as a great partner to work with. They have also helped with some custom features we needed just for our account.

What do you dislike?

Not to much to say here. I guess my frugalness would simply want cheaper pricing.

What business problems are you solving with the product? What benefits have you realized?

Ability to have customers search through our catalog of more than 300,000 items and find exactly what they are looking for. Having as many products as we do having a customer be able to search and refine down to exactly what they want isn't a nice feature, it is a requirement.

SearchSpring review by Deedee D.
Deedee D.
Validated Reviewer
Verified Current User
Review Source

"Amazing platform for online businesses!"

What do you like best?

Search Spring is a very user friendly platform for us to adapt and use.

What do you dislike?

Collections that gets less views do not necessarily show up in the merchandising tab which makes it a little inconvenient for us since we constantly create new collections.

Recommendations to others considering the product

More frequent indexing and showing all collections automatically.

What business problems are you solving with the product? What benefits have you realized?

Merchandising benefits as well as ease of access in tracking sell through.

SearchSpring review by Mike G.
Mike G.
Validated Reviewer
Review Source

"Great product and Company "

What do you like best?

The people, product, service, leadership

What do you dislike?

Nothing to note. Our experience with the product and the people has only helped us.

What business problems are you solving with the product? What benefits have you realized?

Faceted search was impossible for us with our Ecomm platform until we were introduced to searchspring. The boost to our conversion rates and AOV has been significant. Our search results used to be a mess, lacking relevant results. The searchspring algorithm fixed that. Lastly, a misspelled query used to render a non-result on our site. Thanks to searchspring’s use Of synonyms, we are able to deliver relevant results to shoppers regardless of spelling, or cultural differences in naming conventions.

SearchSpring review by Caleb A.
Caleb A.
Validated Reviewer
Review Source

"SearchSpring is great team to partner with!"

What do you like best?

They are experts in the field of search and provide granule level of detail into how search is functioning and how customers are interacting with it. They are supportive and very responsive to all needs and questions.

What do you dislike?

At this point, there is not much that comes to mind except for better cross communication between tech and sales which is difficult to do in and of itself.

Recommendations to others considering the product

Look no further then to work with searchspring.

What business problems are you solving with the product? What benefits have you realized?

A dashboard that provides loads of customization to understand how customers are searching and providing tools to help customers find the right products.

SearchSpring review by Lauren W.
Lauren W.
Validated Reviewer
Verified Current User
Review Source

"Great Product | Awesome Support Team"

What do you like best?

Customer focused. Searchspring is always improving their product to better serve the customer and the customers' customer.

What do you dislike?

Nothing! I truly haven't found anything I don't like about this company or product.

What business problems are you solving with the product? What benefits have you realized?

On-Site Search. AI search has completely revamped the user experience for our customers. Better reporting enables us to make better decisions about our business model and customer needs.

SearchSpring review by User in Building Materials
User in Building Materials
Validated Reviewer
Verified Current User
Review Source

"Best & Most Intelligent Internal Site Search Company for the $"

What do you like best?

Their team is brilliant. They are willing to solve problems. I've worked with SearchSpring for several years and have recommended their solution for internal site search at every workplace I've been since learning of them. Their solution allows a perfect hybrid of machine learning, industry best practices and human intelligence overrides. Not open source with no support and not a "Goliath" that requires a "searchindizing department", just the right installation for the need.

What do you dislike?

Nothing. I love this solution, the company and it's people.

Recommendations to others considering the product

Love it for the $.

What business problems are you solving with the product? What benefits have you realized?

Internal Site Search

SearchSpring review by Executive Sponsor in Banking
Executive Sponsor in Banking
Validated Reviewer
Review Source

"exceptional product and service"

What do you like best?

We have used Search Spring for many years across many different websites in our portfolio. The tool is fantastic offering measurable results and an easy to use interface that allows our businesses to grow through advancing our conversation rate. Most impressive is their team of highly responsive and supportive representatives. Their staff goes well above and beyond any team I have scene within online space amongst their peers of tech vendors. It is a pleasure to work with Search Spring!

What do you dislike?

We are happy with all aspects of their offerings.

What business problems are you solving with the product? What benefits have you realized?

Our company purchases multiple niche e-commerce sites and looks to enhance their current performance while increasing growth rate. Our first upgrades usually involve Search Spring's internal site-search tool which we have found to easily integrate across a variety of platforms regardless of age or category size of the online company. When we do occasionally run into a tough integration, the staff at Search Spring is always ready to find a work around solution that allows us to quickly and efficiently be up in running and achieve immediate results

SearchSpring review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Happier than with SLI"

What do you like best?

Modern UI, expanding features. GA integration. Great Pricing. Integration was easy and performance was better than SLI.

What do you dislike?

Weighting can be completely custom, but the algorithms have to be built by SearchSpring. Would like to have more self service access to this.

What business problems are you solving with the product? What benefits have you realized?

Was spending a lot with SLI and wasn't seeing many advantages over a lot of the new search technologies that were coming out. SearchSpring was a better fit for our needs a

SearchSpring review by Jacklyn S.
Jacklyn S.
Validated Reviewer
Review Source

"Excellent Support Service"

What do you like best?

Continuously improving and rolling out new developments. Offer assistance for Learning new features and excellent customer support. Our pages were down over weekend -no fault of their’s and they logged in and corrected - free of charge!

What do you dislike?

Seo and making sure in sync with Seo best habits could use improvement

What business problems are you solving with the product? What benefits have you realized?

Easier to find 5000 products!

SearchSpring review by Kelsi D.
Kelsi D.
Validated Reviewer
Review Source

"Best partner! "

What do you like best?

Great customer service and team. Al ways quick to respond in a timely manner. Friendly group.

What do you dislike?

I have nothing bad to say about search spring

What business problems are you solving with the product? What benefits have you realized?

Search spring is one of our leading partners. Our customers are always happy after the integration. Definitely one of our strongest partners.

SearchSpring review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"SearchSpring provides a great product and great service."

What do you like best?

SearchSpring has an attractive, easy to use UI with solid features. Moreover, their Support team is always highly responsive and knowledgeable.

What do you dislike?

I haven't found anything about SearchSpring that I strongly dislike.

What business problems are you solving with the product? What benefits have you realized?

We're using SearchSpring with NetSuite's SCA because SearchSpring does searches really well.

SearchSpring review by Noe G.
Noe G.
Validated Reviewer
Review Source

"Great service"

What do you like best?

Great service, had been using this service for more than 3 years. Happy with the tech support

What do you dislike?

Nothing, we are happy with service, features and the supports

What business problems are you solving with the product? What benefits have you realized?

Visibility in our wide catalog

SearchSpring review by Aaron S.
Aaron S.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Awesome partner"

What do you like best?

Chantelle understand the clients needs and is amazing to work with

What do you dislike?

Can't think of anything :). They are absolutely amazing

What business problems are you solving with the product? What benefits have you realized?

Helping customsers find products they really want

SearchSpring review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Great product!"

What do you like best?

The product is very easy to use and gives great insight from consumers

What do you dislike?

I do not have any complaints of this product!

What business problems are you solving with the product? What benefits have you realized?

Great insight and data to make informed decisions and drive business forward

SearchSpring review by Michael B.
Michael B.
Validated Reviewer
Review Source

"Great cost-effective site search solution for Magento implementations"

What do you like best?

This solution was easy to implement and very cost-effective

What do you dislike?

There is nothing material to dislike....

What business problems are you solving with the product? What benefits have you realized?

Economical Site Search

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