SearchSpring

(8)
4.6 out of 5 stars

SearchSpring enhances E-Commerce sites with rich and engaging shopping solutions that significantly improve product findability.

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Showing 8 SearchSpring reviews
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SearchSpring review by <span>Bruno C.</span>
Bruno C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Feels like a partnership, not a simple customer-provider relationship.

What do you like best?

- The quality of the service.

Being a high-volume retailer with a big IT team often brings us to try new things and having unique questions and needs. Our manager at SearchSpring is always available and incredibly proactive. We appreciate a lot the fact she is always in solution mode to provide us with the most value possible.

- The quality of the support

Having issues fixed without many runs of back and forth allows us to focus on our business.

- Transparency

We really appreciate the fact we get to preview beta versions and have have honest ETAs on new developments or fixes.

What do you dislike?

- Some roadmap Items were a little unclear to us, names and algorythm versions could get a little confusing from our end.

- The analytic tracking could be deeper. Events could include which facet was clicked, sorting used, etc.

- Footprint on our site's performance could be reduced. About 6 HTTP requests could probably be reduced to 2

What business problems are you solving with the product? What benefits have you realized?

Our E-Commerce solution does not provide merchandising tools and it's search capabilities are really poor.

We could have developped a solution of our own but decided to go with SearchSpring to allow our IT focusing on Core projects and quickly leverage the power of a third-party at the same time.

We did notice a substential increase of our conversion rate for on-site searches. That had us implementing SearchSpring on a second website and we had the same benefit there.

We recently did a few changes to benefit from the full power of their solution for merchandising and are very satisfied so far with the results. Our sales did increase over last year and the time consumed by merchandisers went drastically down.

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SearchSpring review by <span>Curtis B.</span>
Curtis B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great flexible and reliable site search solution

What do you like best?

We have a proprietary website platform and the team at SearchSpring really worked hard with us to streamline the integration and find solutions to problems that perhaps only we would encounter due to the uniqueness of our website platform. They're always willing to entertain our crazy ideas as far as merchandising and marketing as well.

What do you dislike?

This may be unavoidable given the nature of the service, but our search solution is a feed based service. we send the data to SearchSpring and they send us back the results. The process is almost painless, but in an ideal world the solution would be completely integrated into our site without the need for cross communication except for SearchSpring's AI and intuitive updates. Possible? Well, if you want to see me do the Irish Jig on the rooftop...

Recommendations to others considering the product

If the solution is in your price range, give them serious consideration

What business problems are you solving with the product? What benefits have you realized?

Onsite search and faceted navigation with intuitive customer level filtering of products on category pages and search results pages. We have yet to take full advantage of all of SearchSpring's benefits; there are many. The intellisuggest feature has been met with great feedback from our customers.

What Enterprise Search solution do you use?

Thanks for letting us know!
SearchSpring review by <span>Michael N.</span>
Michael N.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Helpful, Express Support Service with a fast Growing Innovative Product

What do you like best?

Ashley Hilton, Evan Crumpecker, & James Bathgate have helped me in a timely manner with every little detail to learn this product, solve any complications I had, and gave additional advises in creating a better environment for our website. Thanks for making my life a bit more easier!

What do you dislike?

The product is amazingly growing quick into a more convenient and easy to use way. Though they have attended to my request for additional features (and have made progress with a few in the past), I feel the product could have more detailed minor features.

Recommendations to others considering the product

I recommend this product to anyone. This product is very easy to use and straightforward. Analytics are accurate with helpful information for merchandising.

What business problems are you solving with the product? What benefits have you realized?

Organizing and merchandising products for all search results, category pages, etc. to make navigation through products/pages much easier for our consumers. Without SearchSpring, I wouldn't have enough time to processes through everything. Especially, with the new automated boost algorithm product organizer. Definitely a time saver for me.

SearchSpring review by Executive Sponsor in Banking
Executive Sponsor in Banking
Validated Reviewer
Organic
Reviewed On

exceptional product and service

What do you like best?

We have used Search Spring for many years across many different websites in our portfolio. The tool is fantastic offering measurable results and an easy to use interface that allows our businesses to grow through advancing our conversation rate. Most impressive is their team of highly responsive and supportive representatives. Their staff goes well above and beyond any team I have scene within online space amongst their peers of tech vendors. It is a pleasure to work with Search Spring!

What do you dislike?

We are happy with all aspects of their offerings.

What business problems are you solving with the product? What benefits have you realized?

Our company purchases multiple niche e-commerce sites and looks to enhance their current performance while increasing growth rate. Our first upgrades usually involve Search Spring's internal site-search tool which we have found to easily integrate across a variety of platforms regardless of age or category size of the online company. When we do occasionally run into a tough integration, the staff at Search Spring is always ready to find a work around solution that allows us to quickly and efficiently be up in running and achieve immediate results

SearchSpring review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Happier than with SLI

What do you like best?

Modern UI, expanding features. GA integration. Great Pricing. Integration was easy and performance was better than SLI.

What do you dislike?

Weighting can be completely custom, but the algorithms have to be built by SearchSpring. Would like to have more self service access to this.

What business problems are you solving with the product? What benefits have you realized?

Was spending a lot with SLI and wasn't seeing many advantages over a lot of the new search technologies that were coming out. SearchSpring was a better fit for our needs a

SearchSpring review by <span>Jacklyn S.</span>
Jacklyn S.
Validated Reviewer
Organic
Reviewed On

Excellent Support Service

What do you like best?

Continuously improving and rolling out new developments. Offer assistance for Learning new features and excellent customer support. Our pages were down over weekend -no fault of their’s and they logged in and corrected - free of charge!

What do you dislike?

Seo and making sure in sync with Seo best habits could use improvement

What business problems are you solving with the product? What benefits have you realized?

Easier to find 5000 products!

Kate avatar
Kate from G2 Crowd

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