What do you like best?
Seat Advisor does a lot well for the needs of our business. It offers us the chance to sell assigned seats, general admission seating, and other off site events all during one season. The online portion offers 24/7 access to our patrons for all events. I like how I can also control sales dates and times to differ from online and box office. Features like batch printing, patron attributes, and price structures help each business personalize their ticketing to them and their needs.
The reporting is fairly simple and easy to comprehend. It provides all information that we are looking for at the end of an event. Particularly, the "Performance statement" and "transaction history" which help in closing out the daily deposit.
What do you dislike?
The design of the online portion could be more attractive. Occasionally, we received complaints from people that cannot work the online side of SABO, it's fairly user friendly, but it could be worked on to be more clear in it's directions.
Once an event has been created, it's difficult to make any major changes to it. This is an understandable precaution on behalf of Seat Advisor, but it does make it more difficult for the box office manager.
Recommendations to others considering the product
If you have fairly straight forward needs as an organization, then SABO will have everything to fit your needs. It is not incredibly complex, but it is a good starting point, and it's a must if you do not currently have online ticketing.
What business problems are you solving with the product? What benefits have you realized?
Even though where most of my issues lie is the online portion of seat advisor, having an online ticket sales outlet has helped leaps and bounds with our business. It's almost impossible to not have online sales anymore. That has really helped and increased our ticket sales before the run of a show. Patrons don't have to wait for door sales if they are busy during office hours, instead they can get them online at any time.
The reporting has been incredibly helpful. We use the "patron profile" report to see what new patrons we have added during this show. It also has helped us grow our patron base.