SeatAdvisor SABO

(22)
4.0 out of 5 stars

SeatAdvisor, Inc. provides a cloud based ticketing & venue management solution to the sports & arts markets

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Showing 22 SeatAdvisor SABO reviews
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SeatAdvisor SABO review by <span>Alysia T.</span>
Alysia T.
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Needs Improvements

What do you like best?

I like that the calling and asking for help is easy and they always figure out the answer to your question. They work with you on the different ticket types you need and are always friendly when you call to ask for help. The system is user friendly for the most part.

What do you dislike?

I don't like that we end up calling a lot for help because the system doesn't do all the things we need it to for our events. It often takes them days to figure out what we want and how to solve that issue. There is a lot of patron information that guests have to fill out and you are supposed to ask when they buy tickets on sight which can get frustrating when you are busy. I wish they would have some sort of conference for it so that we can learn first hand how to do more things with the system. We have received complaints about the system charging cards two times, one charge would usually fall off a few days later, but guests did not like this.

Recommendations to others considering the product

Know exactly what you need the system to do and ask specific questions to allow them to help you to their best abilities.

What business problems are you solving with the product? What benefits have you realized?

We are figuring out how to sell tickets to different events and how to get parking tickets utilized with it. The biggest benefit is the friendly helpful staff who try really hard to answer your questions and make the system do everything you need it to do.

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SeatAdvisor SABO review by <span>Emily S.</span>
Emily S.
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Seat Advisor works for our needs.

What do you like best?

Seat Advisor does a lot well for the needs of our business. It offers us the chance to sell assigned seats, general admission seating, and other off site events all during one season. The online portion offers 24/7 access to our patrons for all events. I like how I can also control sales dates and times to differ from online and box office. Features like batch printing, patron attributes, and price structures help each business personalize their ticketing to them and their needs.

The reporting is fairly simple and easy to comprehend. It provides all information that we are looking for at the end of an event. Particularly, the "Performance statement" and "transaction history" which help in closing out the daily deposit.

What do you dislike?

The design of the online portion could be more attractive. Occasionally, we received complaints from people that cannot work the online side of SABO, it's fairly user friendly, but it could be worked on to be more clear in it's directions.

Once an event has been created, it's difficult to make any major changes to it. This is an understandable precaution on behalf of Seat Advisor, but it does make it more difficult for the box office manager.

Recommendations to others considering the product

If you have fairly straight forward needs as an organization, then SABO will have everything to fit your needs. It is not incredibly complex, but it is a good starting point, and it's a must if you do not currently have online ticketing.

What business problems are you solving with the product? What benefits have you realized?

Even though where most of my issues lie is the online portion of seat advisor, having an online ticket sales outlet has helped leaps and bounds with our business. It's almost impossible to not have online sales anymore. That has really helped and increased our ticket sales before the run of a show. Patrons don't have to wait for door sales if they are busy during office hours, instead they can get them online at any time.

The reporting has been incredibly helpful. We use the "patron profile" report to see what new patrons we have added during this show. It also has helped us grow our patron base.

What Event Registration & Ticketing solution do you use?

Thanks for letting us know!
SeatAdvisor SABO review by <span>John G.</span>
John G.
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SeatAdvisor makes online ticketing easy

What do you like best?

The implementation process was very straightforward, with the largest obstacle being our internal volunteers adapting to the change from paper tickets. The training was done remotely though online collaboration and desktop sharing tools, which still continue today for any support needs which may arise.

The SABO interface and seat maps are very clean and professional looking. While we are a small non-profit community theater with 360 seats, we only use a small portion of the functionality. For example, we don't have a need for setting up portals and barcode scanning of tickets at the door as larger venues would use.

Setting up new events for our six show season, including the creation of three subscription plans is relatively easy. Fortunately, we set up our season once per year, but adding special events or additional performances on the fly takes no time at all.

What do you dislike?

The per ticket and credit card gateway authorization charges can get high for a small non-profit such as ours, but we still feel that SeatAdvisor offers a superior product compared to the competition.

Recommendations to others considering the product

Be sure to factor in training and support, as that makes a world of difference to get help right away.

What business problems are you solving with the product? What benefits have you realized?

Using SeatAdvisor, we eliminated the need to have pre-printed tickets. Using the built in reports, we can better understand our sales, manage transactions, and budget for future shows.

SeatAdvisor SABO review by <span>Darren C.</span>
Darren C.
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A wonderful product which gives you control

What do you like best?

I like being in control, Seatadvisor allows us to manage all our ticketing needs, quickly and cost effectively. We handle everything from setting up events to managing customer queries and we can do it in a way that suits us. It give us flexibility.

Promoter logins are a big help so that third parties can run their own ticket reports. Also being web based it means that it can be updated on the move from a smart phone.

What do you dislike?

The online menu is a little outdated, also an app or mobile version would be a big plus. Also amendments to pricing (price structures) could do with refinement.

Also the customer account menu causes difficultly for those that are unfamiliar with it's layout.

Recommendations to others considering the product

It contains features far beyond what we use it for (accounting/selling merchandise) but it's incredibly stable and their customer service is great.

What business problems are you solving with the product? What benefits have you realized?

We didn't have an online ticket option before this so it's meant that customers have a good local cost effective option instead of paying high fees to the likes of Ticketmaster. It also helps us gauge the popularly of events well in advanced as the culture moves to pre-sales more and more.

SeatAdvisor SABO review by <span>Juan Esteban C.</span>
Juan Esteban C.
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Special Events Ticketing Manager

What do you like best?

SABO is incredibly user friendly. Its support staff is world class, and always are ready to help. I have always been able to call, day or night and receive incredible service from the staff. I have learned more through support staff, then I have through any other means of training. They are fantastic to work with and genuinely listen to concerns and needs.

What do you dislike?

Because the events that we work are not theater based, as SABO is intended for, there are many solutions that we have had to implement, that do not fully work with the intended usage of the product. We often times have to rig the system to work for us, but it is not designed to work the way we need it to.

We have also run into the issue that guests can be charged multiple times during a transaction. This usually occurs when the card information a guest uses does not match the information that is recorded when adding the individual as a patron. This can cause issues with the charge being recorded, but not clearing. Guests can be charged many times, but can never get their tickets, depending on how many times they attempt to run the card.

Recommendations to others considering the product

I would recommend that if you are interested in implementing SABO that you create a connection with a representative for someone to be able to answer your questions. The support staff is world class, and having someone to help you through the different implementations and needs specific to your organization will be incredibly beneficial to your success.

What business problems are you solving with the product? What benefits have you realized?

With SABO we are able to sell our tickets and seats for events effortlessly and with minimal issues. Although we have had to manipulate the system to work in our favor, we genuinely enjoy the system and its ease of use. I can train an employee to use SABO easily regardless of skill level with a computer.

SeatAdvisor SABO review by <span>Clément B.</span>
Clément B.
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Manager sois-meme la reservation de sieges pour un évnement

What do you like best?

Utilisé a plusieurs fois en tant que client consomateur, ce service a l'air très efficace, les personnes reponsables ont pu rapidement faire rentrer toutes les personnes dans la sale grâce a un system de gestion complet rafilié a SeatAdvisor SABO. En me renseignant au près des personnes encadrantes, elles m'ont pour la plupart affirmé que ce systeme leur permettait d'économiser beaucoup d'argent et de le réinvesitirs dans des representations ou spectacles de plus grande envergure. Je trouve ça très bien, cela amène des sujets d'évenements plus varies et permettent d'enrichir l'expérience utilisateur

What do you dislike?

Ce que je trouve dommage, c'est la dependence d'un system entièrement numérique. Il n'y a pas la possiblité d'imprimer son ticket pour certains évènement et donc l'on se retrouve uniquement avec son smartphone et un flash QR code. Cela souvent est porlbématique lorsque le smartphone n'as plus de batterie. On se retrouve oblige de recurpéré le telephone de quelqu'un pour aller sur sa boite email et récupéré son entrée.

Pour un français, une application en français ou autre langue serai très apprécié

Recommendations to others considering the product

Continuer le developpement du logiciel.

Etablir de nouvelles langues.

What business problems are you solving with the product? What benefits have you realized?

Je pense que l'association émitrice et responsable de l'évenement peux mieux controller la reservation des sieges dans la salle, surtout quand ils sont disposes d'une facon désordonné.

A voir au niveau du prix si cela s'anonce si avantageux pour les petits évènement, ou l'on peux par sois meme effectuer la gestion des reservation des sieges.

Kate avatar
Kate from G2 Crowd

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