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SecureLink Secure Remote Access

SecureLink Secure Remote Access

4.3
(66)
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SecureLink Secure Remote Access manages secure third-party remote access and remote support for enterprise organizations and technology vendors. World-class companies across multiple highly regulated industries, including healthcare, retail, government, financial, legal and gaming, rely on SecureLink’s purpose-built platform to securely control network access, ensure industry compliance, manage audit trails, decrease time to resolution, and reduce liability.

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SecureLink Secure Remote Access Reviews

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SecureLink review by Vignesh S.
Vignesh S.
Validated Reviewer
Verified Current User
Review Source

"Hassle free and Secure Remote Access"

What do you like best?

It is secure and enables multiple remote session without causing any lag or disconnect of the sessions.

The level of connecting to various third-party remote access is just awesome and gave full control to support the enterprise clients during my job. It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business. It also provides the dashboard like the feature where the administrator or user can monitor the sessions in use and can take necessary actions. Securelink also enables the user irrespective of the admin to add the remote server without any issue and enables the user/admin to search the gatekeeper, host, and customer with the various search filters. And this awesome!!!

What do you dislike?

"My Securelink" only shows the recent sessions, rather it should enable the user to save the important gatekeepers for later use.

Recommendations to others considering the product

I would recommend Securelink any given day, because of it is easy implementation, administration and excellent remote access.

What business problems are you solving with the product? What benefits have you realized?

Business Problem: Providing quality product delivery in clients environment through remote sessions and Securelink has enabled this feasibility to work remotely from any geography.

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SecureLink review by David M.
David M.
Validated Reviewer
Verified Current User
Review Source

"Easy to Install, easy to use. Top notch security compliance"

What do you like best?

Security is not something to mess with. From a compliance point of view, it covers all your requirements but it is still user friendly. You don't need to be an IT expert to run the gatekeeper. It keeps track of who's on, and doing what.

What do you dislike?

Maybe there could be something done around mobility? Some customers like to turn the gatekeeper on/off. Maybe it would be useful to be able to it with some kind of enterprise app?

Recommendations to others considering the product

Give it a try... It's so easy to implement and maintain. It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers. Security is a #1 priority for companies these days. Being able to choose when to allow people to connect and to which environments, and keeping track of what anyone is doing at a certain time for audit purposes helps you sleep well at night. What's so neat, is it makes the business users be able to do things, without IT's help. Particularly if the gatekeeper will be in some PC with windows then it's just a piece of cake.

What business problems are you solving with the product? What benefits have you realized?

Being in support, it can be messy to keep track of all the different connectivity types to our customers environments. This is a one-stop shop for reaching all our customers and their environments. When there are hardware or network changes at our customers sites, its a very straightforward process to update theo hosts and go back to normal.

What Remote Desktop solution do you use?

Thanks for letting us know!
SecureLink review by harshendra a.
harshendra a.
Validated Reviewer
Review Source

"One of the best remote support application in market"

What do you like best?

Accessing gatekeeper is easy. Security compliant and convenient to use. Less bugs and support is phenomenal . I can even use it from my personal computer so flexible enough application.It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business.

What do you dislike?

While connecting to multiple clients speed is an issue. Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon.Overall a satisfactory application .

Recommendations to others considering the product

It is a great application to go for .For taking rdp it is one of the best in the market. i have been using it over an year its works flawlessly.

What business problems are you solving with the product? What benefits have you realized?

i am working in healthcare domain and connect to various clients server using secure link .It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers.It is easy to connect and to keep a check on traffic and to check how many users are connected it has options to check.

SecureLink review by Jason L.
Jason L.
Validated Reviewer
Verified Current User
Review Source

"Easy to manage"

What do you like best?

Easy to give access to vendors to get into my severs. I am able to tell when a vendor is accessing my servers and able to control when they can have access. I love being able to also see what a vendor did in my servers when they have completed. Being able to track that helps when there are issues with what was done in the server.

What do you dislike?

I have not really found anything that I dislike so far. I love being able to manage when a customer can access the system.

What business problems are you solving with the product? What benefits have you realized?

It is nice being able to control when a vendor accessing my servers. I know why they are getting in and also be able to track their steps.

SecureLink review by shwetketu p.
shwetketu p.
Validated Reviewer
Review Source

"Having an awsome experiance with securelink"

What do you like best?

the best part is as below.

1.Able to connect many connections at same time.

2.Easy to use and with ultimate speed. it never feels us that we are working on remote.

3.we can easily Track who is connected and working on a secure link.

overall we can say its easy to use, robust and secure makes secure link perfect.

4.From a compliance point of view, it covers all your requirements but it is still user-friendly.

What do you dislike?

the dislikes are as below

1. The Design structure should be changed with more user-friendly UI.

else overall a fantastic product.

2.Sometimes I have issues connecting to my VPN, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done

Recommendations to others considering the product

Secure link is best produdct for who are working with remote clients.It's so easy to implement and maintain. It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers.

What business problems are you solving with the product? What benefits have you realized?

I am connecting to remote desktop every day and allows me to work with easy to use interface and robust speed. I would strongly recommend this product who are in the IT Business using remote services.

I would say Implement it if you are needed a secure method for vendors to access.

SecureLink review by Shami S.
Shami S.
Validated Reviewer
Review Source

"Easy to connect VPN Service"

What do you like best?

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect. SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment.

What do you dislike?

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon

Recommendations to others considering the product

I will recommend this product as it is very easy to use. You can see all your sessions history and can connect them easily.

What business problems are you solving with the product? What benefits have you realized?

I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect.

SecureLink review by Sampath B.
Sampath B.
Validated Reviewer
Review Source

"Securelink Remote Access"

What do you like best?

I like the connectivity that it establishes with in few seconds to a minute or two and the established connection last until the point I want to disconnect. The connection is very stable. Its easy, the GUI is very friendly and the connectivity is excellent. In my experience of 7.5 years in this organisation, I never came across any situation where an implementation was delayed or cancelled due to the secure link connectivity issues. I really feel that this is one of the best tool my organisation uses on a daily basis to resolve the end users issues. I strongly recommend this product to any upcoming startup's that has similar kind of setup where in they need to access the clients servers on a day to day basis. I feel proud to use this tool.

What do you dislike?

Sometimes it becomes very difficult to get connected to the remote servers due to network related issues. These issues are majorly caused due to the connectivity lost on the clients end or if the servers that you are trying to connect are switched off.

Recommendations to others considering the product

I would surely recommend Securelink Secure Remote access to other clients as well

What business problems are you solving with the product? What benefits have you realized?

We normally work on the clients servers remotely and we use the securelink secure remote access to access those servers and fix all the connectivity issues and other application issues. There are many benefits of using this tool, to name a few we can copy the files on the clients server and it would be a hassle free experience.

SecureLink review by User
User
Validated Reviewer
Verified Current User
Review Source

"Senior CAD Consultant"

What do you like best?

That I am able to access customer accounts through one VPN. Before Securelink, we used whatever VPN the client provided. This was insecure (due to multiple people needing access and the customer not always know who had left the company) and different VPN's often caused conflict on the same computer. Securelink allows me to go through the company to gain access to customer's systems. If I leave, the company cuts off my access. The customer's love it because they know exactly who is in their systems and when.

What do you dislike?

Customers often set our initial password to expire and require a change immediately, but when using SecureLink, I can't get on the server to change the password. The customer has to set our password to not expire and many don't like that. I also hate that when I minimize a remote session within a few minutes of logging on, it disconnects me, but after a certain timeframe, I can minimize and it does not disconnect me.

Recommendations to others considering the product

From a user prospective, this product greatly improved my ability to remotely support customer systems. I worked in this industry for many years prior to using this product and it has made things so much better and easier in meeting my job requirements.

What business problems are you solving with the product? What benefits have you realized?

See the What do you like Best comments

SecureLink review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"Securelink Review"

What do you like best?

The ability to track vendors as to when they log onto a server. The vendors also cannot choose how to log in, they are assigned a user id that can be used to track on issues.

You can check the connection history for a vendor and check what vendor rep is logged on at any moment.

What do you dislike?

It would be good to be able to view what servers have been assigned to a vendor. at the moment you need to go through the connection process to view the servers.

When you need to add a new vendor it would be helpful if the process can be expedited; sometimes it takes a week or more to get a vendor added.

Recommendations to others considering the product

Implement if you need a secure method for vendors to access your Application Servers

What business problems are you solving with the product? What benefits have you realized?

It gives us the security of how a vendor can access a server. Unless they are part of Securelink they cannot log in. In the event of troubleshooting an application issue you can track when a vendor logged in, for how long, etc...

SecureLink review by praveen s.
praveen s.
Validated Reviewer
Verified Current User
Review Source

"Standardized way to connect Remote Servers"

What do you like best?

Securelink gives the standardized way to connect to remote servers . No VPN no modem required It has ease the way of connecting to servers with the secured network. It also allows to know who is accessing the server and for how long that person accessed it

It is a very secured method and I like it as the best among others

What do you dislike?

Nothing to dislike as the securelink is the best among the others

Recommendations to others considering the product

Securelink is best

What business problems are you solving with the product? What benefits have you realized?

I am able to connect to the client's system and perform the work on them easily

SecureLink review by ANKIT M.
ANKIT M.
Validated Reviewer
Verified Current User
Review Source

"Very nice experience while using the securelink."

What do you like best?

It is very easy to Connect and its speed is also good. And we are able to connect mane connection at the same time. Overall Everything I like about the secure link. It is very secure. Easy to Track who is connected and working.

What do you dislike?

Actually we like everything about the secure link, but there are few things which can be change like its Design and new user assistant.

Recommendations to others considering the product

It is very helpful to connect Remove Desktop.

What business problems are you solving with the product? What benefits have you realized?

Easily able to connect to remote desktop for my daily work without any issue.

SecureLink review by Bhardwaj  P.
Bhardwaj P.
Validated Reviewer
Review Source

"Good working experience"

What do you like best?

New version on securelink much easy than previous version

Session management is to good.

Can customize so many things which make it more dynamic.

Auto expand most used Host.

support is good and browsing compatibility is also good.

Also searching capability is so good.

User interface is so friendly and easy to understand.

Configuration setting is plus point of this product. You can change so many things as per your convenient.

What do you dislike?

Till now I did not feel any cons connecting with SecureLink.

Will sure share if I found any cons.

Thanks team.

Recommendations to others considering the product

It is easy to connect. You can connect multiple account on same time.

some time it's bothering to reconnect. But overall product is not bad.

What business problems are you solving with the product? What benefits have you realized?

Mainly I use it for RDP

SecureLink review by Mac D.
Mac D.
Validated Reviewer
Verified Current User
Review Source

"Secure and easy remote application"

What do you like best?

Very secure and protective of facilities PHI. Staff is always willing to join conference calls to answer customers questions which is great! Always nice to talk with a live person.

What do you dislike?

Sometimes the access runs a little slow.

Recommendations to others considering the product

Definitely review the white papers and speak with a representative. You won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

Resolution of customer issues with software/customizations.

Cuts down on overall expenses of the organization. No longer have to send FSE's onsite for something that can be handled remotely and safely.

SecureLink review by User
User
Validated Reviewer
Review Source

""Securelink Priveleged Access Management - Enterprise Classy!!!""

What do you like best?

ntuitive. It's been so easy to use and set up. I can set up a vendor, they get the email on how to log in with a link to the site, and they can figure out what to do, for the most part.

I like the fact that they are still relatively small as an organization. I have strong communication channels with the support staff and they are extremely responsive to any questions I have.

It's a well thought of product.

What do you dislike?

ava based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.

Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.

I would love to see an App. I know they are working on this as well.

What business problems are you solving with the product? What benefits have you realized?

SecureLink meets the needs of my organization for Privileged Access Management. I have successfully rolled this out to all external vendors, and their access to our production environment. I have found that the product is very easy and intuitive to understand how to use. I'm also in the process of rolling this out to the internal employees so we can have a bit more control around the production environment. I'm currently at about 15% for the internal roll out.

SecureLink review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source
View Original

"Best tool for Remote assistance, support and development work"

What do you like best?

- Ability to access multiple clients gatekeeper and host via secured gateway for remote desktop connections

- Ability to use customized screen size and easy to configure and use.

- Seamless connectivity and best support available.

- latest version doesn't depends on Java that's the best feature.

What do you dislike?

- Getting frequent disconnection and slowness issues if having slow network bandwidth.

- we are looking for an option for mobile app that's one limitation I currently see with this tool.

- Apart from this this application is value for money.

Recommendations to others considering the product

Yes, I would strongly recommend this application to the companies having remote client base and they are looking for remote desktop support and development. easy to setup and configure for multiple user base.

What business problems are you solving with the product? What benefits have you realized?

- Remote Desktop connectivity

- Secured connection to multiple gatekeeper

- Remotely support and resolve client problem

- Multiple environments can be connected at the same time.

SecureLink review by Mohit S.
Mohit S.
Validated Reviewer
Verified Current User
Review Source

"Secure access? Securelink does the job"

What do you like best?

SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment.

What do you dislike?

JAVA updates can sometimes break the SecureLink connection. SecureLink needs to do a better job of updating the product to work with new JAVA updates.

What business problems are you solving with the product? What benefits have you realized?

Our entire organization uses SecureLink to safely and securely access our on-premise client servers for support and implementation.

SecureLink review by User
User
Validated Reviewer
Verified Current User
Review Source

"SecureLink is awesome!"

What do you like best?

It is the fastest and easiest way to SSH into servers. It is super intuitive!

What do you dislike?

It does not allow us to access the application running on servers when logged in.

Recommendations to others considering the product

It is super user-friendly and helps save a ton of time. SecueLink is the best way to SSH into servers. it supports all types of platforms including Windows and Linux on which most applications are hosted. I would gladly recommend using SecureLink!

What business problems are you solving with the product? What benefits have you realized?

We routinely SSH into many servers running a wide variety of applications. The main advantage is that the learning curve is minimal and thus enables all developers to pick it up easily thereby saving valuable time.

SecureLink review by Sairam  V.
Sairam V.
Validated Reviewer
Verified Current User
Review Source

"Very good to login to Client very quickly"

What do you like best?

Provides quick access to the servers.very good application to access the customer servers in a short span of time. User friendly in accessing servers and good to work on it.

What do you dislike?

While working on client servers automatically I will be kicked out off the servers without any intimation and there will be sudden drop of connection.

What business problems are you solving with the product? What benefits have you realized?

Logging to the client servers to access their servers

SecureLink review by Nitish B.
Nitish B.
Validated Reviewer
Verified Current User
Review Source

"Secure Link Review"

What do you like best?

Provide secure, realizable connection with the client server.

What do you dislike?

most of the getting issues related to the Java which they need to fix it.

Recommendations to others considering the product

Please try to fix the java issue in the future releases of secure link.

What business problems are you solving with the product? What benefits have you realized?

we are using secure link to established the secure connections on the client servers, so the benefit to use it security which secure link provide.

SecureLink review by Tom M.
Tom M.
Validated Reviewer
Verified Current User
Review Source

"Great Product"

What do you like best?

Allows vendors to easily and securely get onto our systems

What do you dislike?

Haven't found any real issues yet. Everything seems to be working fine.

What business problems are you solving with the product? What benefits have you realized?

The biggest benefit is the ease of use for our vendors. They call into our Operations team who opens up a link for them. They set the time limit and let them go

SecureLink review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Works as a perfect solution for a travelling user for remote ption without conpromising security."

What do you like best?

Easy of connectivity and stability once connected. Working from remote locations or when in transit this solution allows for a web based interface that does not require the need to be tethered to anyone pc or network. In-addition.

What do you dislike?

Does not work as well in all browsers. Experience issues in firefox.

What business problems are you solving with the product? What benefits have you realized?

remote desktop login without the need to RDP to the server. Allowed for additional user to access and server and has prevented issues with lockouts.

There are several security benefits at the enterprise and server administration level.

Deduction in licensing issues.

SecureLink review by Ankit M.
Ankit M.
Validated Reviewer
Review Source

"Very nice experience while using the securelink."

What do you like best?

It is very easy to Connect and its speed is also good. And we are able to connect mane connection at the same time. Overall Everything I like about the secure link.

What do you dislike?

Actually we like everything about the secure link, but there are few things which can be change like its Design and new user assistant.

Recommendations to others considering the product

Please try to minimize connection failure sometime happening. And if possible please give options to user to set their view/theme to ease of access.

What business problems are you solving with the product? What benefits have you realized?

Easily able to connect without any issue.

SecureLink review by Nora S.
Nora S.
Validated Reviewer
Review Source

"Easy to connect to VPN and get to work quicky"

What do you like best?

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.

What do you dislike?

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.

Recommendations to others considering the product

I would recommend users of Securelink to utilize the history tab to keep track of their hours. When I first started using Securelink I disregarding this feature, but it is very helpful.

What business problems are you solving with the product? What benefits have you realized?

Securelink allowes me to quickly log into work everyday. The connection is fast and secure.

SecureLink review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Technical Director, US CAD Consulting"

What do you like best?

I love that it is web based and requires no client install but still meets all the encryption and CJIS requirements.

What do you dislike?

That in Chrome the connection manager won't launch automatically, it downloads a file and I have to then go find that file and double click it.

What business problems are you solving with the product? What benefits have you realized?

We use it to access public safety systems remotely to provide implementation and support services. We've realized a ton of benefit in not having our employees laptops altered fundamentally by 3rd party installed VPN solutions like Cisco.

SecureLink review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Great experience using it. Will recommend others to use this product"

What do you like best?

Can easily connect to client's remote server and use it hassle-free.

- Gives flexibility to connect multiple server/host at a time.

- Ease of use is the primary advantage I see for securelink.

- Gives the option to connect through staging if server is down.

What do you dislike?

Sometimes suddenly all active sessions gets disconnected.

- Java dependency is important disadvantage I consider.

- We often face slowness issues.

- Generally requires high bandwidth to connect.

- Doesn't work smoothly with other browsers as compared to IE.

What business problems are you solving with the product? What benefits have you realized?

Our entire organization uses SecureLink to safely and securely access our on-premise client servers for support and implementation. We also connect directly to client PC's for troubleshooting our product in their environment.

SecureLink review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good features"

What do you like best?

Works great for controlling access to the systems. It's very nice to have the log and recordings of activity.

What do you dislike?

The user interface for performing administration could be refined a bit. There are a lot of obscure links for important functions, like approving someone's access.

What business problems are you solving with the product? What benefits have you realized?

Allowing system access to vendors while minimizing risk to the network. This was worked very well to isolate them to specific machines and have an audit trail of everything that they did while logged on.

SecureLink review by Tejal M.
Tejal M.
Validated Reviewer
Review Source

"Easy to connect VPN Service"

What do you like best?

I like to log into work quickly. On the history tab, I am able to see all of my frequently used sessions. I can have multiple connection at the same time.

What do you dislike?

Sometimes Facing issue of poor connection. Sometime automatically disconnecting without any notification. Sometime facing issue while connecting using Internet Explorer.

Recommendations to others considering the product

Very Good Product for IT Firm for Secure Remote Access.

What business problems are you solving with the product? What benefits have you realized?

Easily able to connect multiple server at the same time using same connection session.

SecureLink review by Ben O.
Ben O.
Validated Reviewer
Verified Current User
Review Source

"SecureLink is easy to use, increases my productivity."

What do you like best?

Account setup and installation is simple and straightforward.

What do you dislike?

There is nothing I dislike about this product.

Recommendations to others considering the product

Safe, secure, auditable.

What business problems are you solving with the product? What benefits have you realized?

Support-related problems and implementation-related issues. Support case life cycles reduced, satisfied clients being the result.

SecureLink review by Mark C.
Mark C.
Validated Reviewer
Verified Current User
Review Source

"Works well."

What do you like best?

The organization of the users and how easy we can enable accounts.

What do you dislike?

How fast my account disables, Although Im not ceratin that isnt a setting on our end.

What business problems are you solving with the product? What benefits have you realized?

Vendor access.

SecureLink review by Phil C.
Phil C.
Validated Reviewer
Verified Current User
Review Source

"SecureLink"

What do you like best?

Decent tool for remote access to out various systems.

What do you dislike?

Difficult to determine the vendor and users within the vendors lists.

What business problems are you solving with the product? What benefits have you realized?

Multiple vendors working within our various system that require access.

SecureLink review by Neel S.
Neel S.
Validated Reviewer
Review Source

"Review of SecureLink"

What do you like best?

It's protects the privacy of the both users and it can be used where ever there is a internet connection. I like to use SecureLink.

What do you dislike?

Sometime got delays in connecting when trying to provide support for the both the user and the supported users.

What business problems are you solving with the product? What benefits have you realized?

I would say Implement it if you are needed a secure method for vendors to access.

SecureLink review by Gabe B.
Gabe B.
Validated Reviewer
Review Source

"Great Connection Method"

What do you like best?

The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect.

What do you dislike?

There isn't anything to dislike about Securelink

What business problems are you solving with the product? What benefits have you realized?

We are using this to remotely connect to customer sites. We are able to offer this as a more secure method with auditing and notifications to customers when we connect.

SecureLink review by Nishit T.
Nishit T.
Validated Reviewer
Review Source

"Great gatekeeper to open my servers"

What do you like best?

The easy interface and user friendly information provided. It is highly recommended to use this platform if you are a newbie

What do you dislike?

Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon

What business problems are you solving with the product? What benefits have you realized?

Working on sql server on remote desktop

SecureLink review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Securelink is a best and easy way to remote in."

What do you like best?

Its security features, ITs easy to use and log in.

What do you dislike?

The way we used to create gatekeepers in the older version was easier.

Recommendations to others considering the product

I can say its a very good tool for remoting into the client's server.

What business problems are you solving with the product? What benefits have you realized?

logging on to client's desktop and server to resolve app issues. Its a good way to resolve clients issues.

SecureLink review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to use and works well"

What do you like best?

The securelink interface is intuitive and it's easy to use. It also does not have any weird design quirks that don't fit.

What do you dislike?

When using the Chrome browser you have to read download an app that every time you use it.

What business problems are you solving with the product? What benefits have you realized?

We use it as a replacement for new clients tunnels, in place of a B2B VPN.

SecureLink review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"SecureLink"

What do you like best?

Easy access to connect to different remote servers.

What do you dislike?

Not as user friendly as I would like it to set it up.

Recommendations to others considering the product

Get rid of Java based applications. Whenever Java updates, something always breaks in SecureLink.

What business problems are you solving with the product? What benefits have you realized?

I can connect to remote servers and makes it much faster than using a customer's VPN client.

SecureLink review by Joel M.
Joel M.
Validated Reviewer
Review Source

"Good program but didn’t work for me."

What do you like best?

Simple interface, easy to use. Appeared intuitive.

What do you dislike?

The program did not provide an adequate link to allow the remote access to be useable. Unable to figure out a solution where this program would work for our organization.

What business problems are you solving with the product? What benefits have you realized?

Trying to contract out work that requires remote access to a secure PC.

SecureLink review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"SecureLink is a solid solution that I have used for 7+ years"

What do you like best?

Recorded interactions with outside support personnel and vendors.

What do you dislike?

Would prefer some more granular controls and shared viewing platform for more intricate tasks.

Recommendations to others considering the product

Jump on it, make sure you have planned out how you want to set up access group levels.

What business problems are you solving with the product? What benefits have you realized?

Ease of and documentation of external and internal systems access.

SecureLink review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"SecureLink is pretty easy to use once it is set up"

What do you like best?

Once a vendor is set up, it is very easy to add users.

What do you dislike?

Setting up a new vendor is complicated. There are a lot of steps.

What business problems are you solving with the product? What benefits have you realized?

SecureLink lets us have our vendors access our servers securely without one of our support staff having to monitor them the whole time.

SecureLink review by Administrator
Administrator
Validated Reviewer
Review Source

"Securelink for RDP"

What do you like best?

The product is used by the company I work for for remote support and works well. My favorite feature is the ease of use.

What do you dislike?

Quick connect is terrible most of the time the customers security policies prevent the app from running.

Recommendations to others considering the product

The quickconnect feature needs help. Half the time the application will not load on clients workstations. We have a competitors product that works better but it would be nice to not have to use it.

What business problems are you solving with the product? What benefits have you realized?

The ability to quickly connect to a server for support.

SecureLink review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Good remote access site"

What do you like best?

Easy to use, Allows me to connect to all of my customers from one location with one sign in. I have access from all my devices not just my work PC

What do you dislike?

Limited remote options for a macbook pro

Recommendations to others considering the product

Very usefull software

What business problems are you solving with the product? What benefits have you realized?

Access to customer servers

SecureLink review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Very fast and reliable."

What do you like best?

Gives the option of FTP/RDP etc. Also tells if the ping has been down/up and since when.

What do you dislike?

It should just be like a single sign-on with a list of all the connections, hopefully integrated with RDP Manager.

What business problems are you solving with the product? What benefits have you realized?

Providing Software support for Hospitals.

SecureLink review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"working with securelink is great"

What do you like best?

Managing all the servers at one place with ease. Without memorizing all the IP addresses and host names.

What do you dislike?

Reconnecting to all the sessions when network down. Resizing full screen resolution.

Recommendations to others considering the product

It is a wonderful tool to work with.

What business problems are you solving with the product? What benefits have you realized?

product migrations

SecureLink review by Eric M.
Eric M.
Validated Reviewer
Review Source

"Great connection and easy to use. "

What do you like best?

I like that its only a few steps and am logged in and working.

What do you dislike?

Sometimes the connection logs off to soon if I'm working in Excel or word.

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Helps a lot when working from home.

SecureLink review by Steven F.
Steven F.
Validated Reviewer
Review Source

"Overall daily use"

What do you like best?

Displays each step in connection process

What do you dislike?

Can be slow to connect depending on customers network security.

Recommendations to others considering the product

excellent connection to your customers server or desktop devices.

What business problems are you solving with the product? What benefits have you realized?

Connection to customers servers and workstations via remote connection

SecureLink review by User
User
Validated Reviewer
Verified Current User
Review Source

"Secure link is useful"

What do you like best?

Its useful and functional. I like that its what we have available.

What do you dislike?

It frequently times out connection. In comparison to something like VNC, the full screen functionality is not as workable.

Recommendations to others considering the product

Use VNC

What business problems are you solving with the product? What benefits have you realized?

Working remotely.

SecureLink review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"SecureLink is Great!"

What do you like best?

It allows us to secure our environments and monitor vendor activity.

What do you dislike?

At the moment, there is nothing I dislike. It has been solid so far.

What business problems are you solving with the product? What benefits have you realized?

Better change control/auditing of vendors making changes to our systems.

SecureLink review by Administrator
Administrator
Validated Reviewer
Review Source

"Secure way to connect to remote peers"

What do you like best?

Every time we had problems we called the customer service and they were always helpful and always quick to solve the problem.

What do you dislike?

Web interface has too much layers, in order to connect to one server it takes a lot of mouse clicks and pages. There's also no other options other than using this interface.

What business problems are you solving with the product? What benefits have you realized?

We need a secure way to connect to our customers and SecureLink allowed us to do so.

SecureLink review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Use securelink for remote Access "

What do you like best?

See How SecureLink Compares with VPNs & Desktop Sharing Tools for Remote Support

What do you dislike?

change password for every month i want to change it one time

What business problems are you solving with the product? What benefits have you realized?

fix resolution issue with login to remote server

SecureLink review by User
User
Validated Reviewer
Verified Current User
Review Source

"SecureLink is fast and secure for our customers"

What do you like best?

the confidence that it keeps my work and client's data secure

What do you dislike?

Sometimes there are inconvenient downtimes

Recommendations to others considering the product

...

What business problems are you solving with the product? What benefits have you realized?

Speed and accuracy are important and our customer satisfaction surveys are dependent on SecureLink

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* We monitor all SecureLink Secure Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.