SecureLink Secure Remote Access Reviews

It is secure and enables multiple remote session without causing any lag or disconnect of the sessions.

The level of connecting to various third-party remote access is just awesome and gave full control to support the enterprise clients during my job. It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business. It also provides the dashboard like the feature where the administrator or user can monitor the sessions in use and can take necessary actions. Securelink also enables the user irrespective of the admin to add the remote server without any issue and enables the user/admin to search the gatekeeper, host, and customer with the various search filters. And this awesome!!!

"My Securelink" only shows the recent sessions, rather it should enable the user to save the important gatekeepers for later use.

I would recommend Securelink any given day, because of it is easy implementation, administration and excellent remote access.

Business Problem: Providing quality product delivery in clients environment through remote sessions and Securelink has enabled this feasibility to work remotely from any geography.

Security is not something to mess with. From a compliance point of view, it covers all your requirements but it is still user friendly. You don't need to be an IT expert to run the gatekeeper. It keeps track of who's on, and doing what.

Maybe there could be something done around mobility? Some customers like to turn the gatekeeper on/off. Maybe it would be useful to be able to it with some kind of enterprise app?

Give it a try... It's so easy to implement and maintain. It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers. Security is a #1 priority for companies these days. Being able to choose when to allow people to connect and to which environments, and keeping track of what anyone is doing at a certain time for audit purposes helps you sleep well at night. What's so neat, is it makes the business users be able to do things, without IT's help. Particularly if the gatekeeper will be in some PC with windows then it's just a piece of cake.

Being in support, it can be messy to keep track of all the different connectivity types to our customers environments. This is a one-stop shop for reaching all our customers and their environments. When there are hardware or network changes at our customers sites, its a very straightforward process to update theo hosts and go back to normal.

Accessing gatekeeper is easy. Security compliant and convenient to use. Less bugs and support is phenomenal . I can even use it from my personal computer so flexible enough application.It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business.

While connecting to multiple clients speed is an issue. Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon.Overall a satisfactory application .

It is a great application to go for .For taking rdp it is one of the best in the market. i have been using it over an year its works flawlessly.

i am working in healthcare domain and connect to various clients server using secure link .It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers.It is easy to connect and to keep a check on traffic and to check how many users are connected it has options to check.

Easy to give access to vendors to get into my severs. I am able to tell when a vendor is accessing my servers and able to control when they can have access. I love being able to also see what a vendor did in my servers when they have completed. Being able to track that helps when there are issues with what was done in the server.

I have not really found anything that I dislike so far. I love being able to manage when a customer can access the system.

It is nice being able to control when a vendor accessing my servers. I know why they are getting in and also be able to track their steps.

the best part is as below.

1.Able to connect many connections at same time.

2.Easy to use and with ultimate speed. it never feels us that we are working on remote.

3.we can easily Track who is connected and working on a secure link.

overall we can say its easy to use, robust and secure makes secure link perfect.

4.From a compliance point of view, it covers all your requirements but it is still user-friendly.

the dislikes are as below

1. The Design structure should be changed with more user-friendly UI.

else overall a fantastic product.

2.Sometimes I have issues connecting to my VPN, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done

Secure link is best produdct for who are working with remote clients.It's so easy to implement and maintain. It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers.

I am connecting to remote desktop every day and allows me to work with easy to use interface and robust speed. I would strongly recommend this product who are in the IT Business using remote services.

I would say Implement it if you are needed a secure method for vendors to access.

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect. SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment.

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon

I will recommend this product as it is very easy to use. You can see all your sessions history and can connect them easily.

I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect.

I like the connectivity that it establishes with in few seconds to a minute or two and the established connection last until the point I want to disconnect. The connection is very stable. Its easy, the GUI is very friendly and the connectivity is excellent. In my experience of 7.5 years in this organisation, I never came across any situation where an implementation was delayed or cancelled due to the secure link connectivity issues. I really feel that this is one of the best tool my organisation uses on a daily basis to resolve the end users issues. I strongly recommend this product to any upcoming startup's that has similar kind of setup where in they need to access the clients servers on a day to day basis. I feel proud to use this tool.

Sometimes it becomes very difficult to get connected to the remote servers due to network related issues. These issues are majorly caused due to the connectivity lost on the clients end or if the servers that you are trying to connect are switched off.

I would surely recommend Securelink Secure Remote access to other clients as well

We normally work on the clients servers remotely and we use the securelink secure remote access to access those servers and fix all the connectivity issues and other application issues. There are many benefits of using this tool, to name a few we can copy the files on the clients server and it would be a hassle free experience.

That I am able to access customer accounts through one VPN. Before Securelink, we used whatever VPN the client provided. This was insecure (due to multiple people needing access and the customer not always know who had left the company) and different VPN's often caused conflict on the same computer. Securelink allows me to go through the company to gain access to customer's systems. If I leave, the company cuts off my access. The customer's love it because they know exactly who is in their systems and when.

Customers often set our initial password to expire and require a change immediately, but when using SecureLink, I can't get on the server to change the password. The customer has to set our password to not expire and many don't like that. I also hate that when I minimize a remote session within a few minutes of logging on, it disconnects me, but after a certain timeframe, I can minimize and it does not disconnect me.

From a user prospective, this product greatly improved my ability to remotely support customer systems. I worked in this industry for many years prior to using this product and it has made things so much better and easier in meeting my job requirements.

See the What do you like Best comments

The ability to track vendors as to when they log onto a server. The vendors also cannot choose how to log in, they are assigned a user id that can be used to track on issues.

You can check the connection history for a vendor and check what vendor rep is logged on at any moment.

It would be good to be able to view what servers have been assigned to a vendor. at the moment you need to go through the connection process to view the servers.

When you need to add a new vendor it would be helpful if the process can be expedited; sometimes it takes a week or more to get a vendor added.

Implement if you need a secure method for vendors to access your Application Servers

It gives us the security of how a vendor can access a server. Unless they are part of Securelink they cannot log in. In the event of troubleshooting an application issue you can track when a vendor logged in, for how long, etc...

Securelink gives the standardized way to connect to remote servers . No VPN no modem required It has ease the way of connecting to servers with the secured network. It also allows to know who is accessing the server and for how long that person accessed it

It is a very secured method and I like it as the best among others

Nothing to dislike as the securelink is the best among the others

Securelink is best

I am able to connect to the client's system and perform the work on them easily

It is very easy to Connect and its speed is also good. And we are able to connect mane connection at the same time. Overall Everything I like about the secure link. It is very secure. Easy to Track who is connected and working.

Actually we like everything about the secure link, but there are few things which can be change like its Design and new user assistant.

It is very helpful to connect Remove Desktop.

Easily able to connect to remote desktop for my daily work without any issue.

New version on securelink much easy than previous version

Session management is to good.

Can customize so many things which make it more dynamic.

Auto expand most used Host.

support is good and browsing compatibility is also good.

Also searching capability is so good.

User interface is so friendly and easy to understand.

Configuration setting is plus point of this product. You can change so many things as per your convenient.

Till now I did not feel any cons connecting with SecureLink.

Will sure share if I found any cons.

Thanks team.

It is easy to connect. You can connect multiple account on same time.

some time it's bothering to reconnect. But overall product is not bad.

Mainly I use it for RDP

Very secure and protective of facilities PHI. Staff is always willing to join conference calls to answer customers questions which is great! Always nice to talk with a live person.

Sometimes the access runs a little slow.

Definitely review the white papers and speak with a representative. You won't be disappointed.

Resolution of customer issues with software/customizations.

Cuts down on overall expenses of the organization. No longer have to send FSE's onsite for something that can be handled remotely and safely.

ntuitive. It's been so easy to use and set up. I can set up a vendor, they get the email on how to log in with a link to the site, and they can figure out what to do, for the most part.

I like the fact that they are still relatively small as an organization. I have strong communication channels with the support staff and they are extremely responsive to any questions I have.

It's a well thought of product.

ava based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.

Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.

I would love to see an App. I know they are working on this as well.

SecureLink meets the needs of my organization for Privileged Access Management. I have successfully rolled this out to all external vendors, and their access to our production environment. I have found that the product is very easy and intuitive to understand how to use. I'm also in the process of rolling this out to the internal employees so we can have a bit more control around the production environment. I'm currently at about 15% for the internal roll out.

- Ability to access multiple clients gatekeeper and host via secured gateway for remote desktop connections

- Ability to use customized screen size and easy to configure and use.

- Seamless connectivity and best support available.

- latest version doesn't depends on Java that's the best feature.

- Getting frequent disconnection and slowness issues if having slow network bandwidth.

- we are looking for an option for mobile app that's one limitation I currently see with this tool.

- Apart from this this application is value for money.

Yes, I would strongly recommend this application to the companies having remote client base and they are looking for remote desktop support and development. easy to setup and configure for multiple user base.

- Remote Desktop connectivity

- Secured connection to multiple gatekeeper

- Remotely support and resolve client problem

- Multiple environments can be connected at the same time.

SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment.

JAVA updates can sometimes break the SecureLink connection. SecureLink needs to do a better job of updating the product to work with new JAVA updates.

Our entire organization uses SecureLink to safely and securely access our on-premise client servers for support and implementation.

It is the fastest and easiest way to SSH into servers. It is super intuitive!

It does not allow us to access the application running on servers when logged in.

It is super user-friendly and helps save a ton of time. SecueLink is the best way to SSH into servers. it supports all types of platforms including Windows and Linux on which most applications are hosted. I would gladly recommend using SecureLink!

We routinely SSH into many servers running a wide variety of applications. The main advantage is that the learning curve is minimal and thus enables all developers to pick it up easily thereby saving valuable time.

Provides quick access to the servers.very good application to access the customer servers in a short span of time. User friendly in accessing servers and good to work on it.

While working on client servers automatically I will be kicked out off the servers without any intimation and there will be sudden drop of connection.

Logging to the client servers to access their servers

Provide secure, realizable connection with the client server.

most of the getting issues related to the Java which they need to fix it.

Please try to fix the java issue in the future releases of secure link.

we are using secure link to established the secure connections on the client servers, so the benefit to use it security which secure link provide.

Allows vendors to easily and securely get onto our systems

Haven't found any real issues yet. Everything seems to be working fine.

The biggest benefit is the ease of use for our vendors. They call into our Operations team who opens up a link for them. They set the time limit and let them go

Easy of connectivity and stability once connected. Working from remote locations or when in transit this solution allows for a web based interface that does not require the need to be tethered to anyone pc or network. In-addition.

Does not work as well in all browsers. Experience issues in firefox.

remote desktop login without the need to RDP to the server. Allowed for additional user to access and server and has prevented issues with lockouts.

There are several security benefits at the enterprise and server administration level.

Deduction in licensing issues.

It is very easy to Connect and its speed is also good. And we are able to connect mane connection at the same time. Overall Everything I like about the secure link.

Actually we like everything about the secure link, but there are few things which can be change like its Design and new user assistant.

Please try to minimize connection failure sometime happening. And if possible please give options to user to set their view/theme to ease of access.

Easily able to connect without any issue.

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.

I would recommend users of Securelink to utilize the history tab to keep track of their hours. When I first started using Securelink I disregarding this feature, but it is very helpful.

Securelink allowes me to quickly log into work everyday. The connection is fast and secure.

I love that it is web based and requires no client install but still meets all the encryption and CJIS requirements.

That in Chrome the connection manager won't launch automatically, it downloads a file and I have to then go find that file and double click it.

We use it to access public safety systems remotely to provide implementation and support services. We've realized a ton of benefit in not having our employees laptops altered fundamentally by 3rd party installed VPN solutions like Cisco.

Can easily connect to client's remote server and use it hassle-free.

- Gives flexibility to connect multiple server/host at a time.

- Ease of use is the primary advantage I see for securelink.

- Gives the option to connect through staging if server is down.

Sometimes suddenly all active sessions gets disconnected.

- Java dependency is important disadvantage I consider.

- We often face slowness issues.

- Generally requires high bandwidth to connect.

- Doesn't work smoothly with other browsers as compared to IE.

Our entire organization uses SecureLink to safely and securely access our on-premise client servers for support and implementation. We also connect directly to client PC's for troubleshooting our product in their environment.

Works great for controlling access to the systems. It's very nice to have the log and recordings of activity.

The user interface for performing administration could be refined a bit. There are a lot of obscure links for important functions, like approving someone's access.

Allowing system access to vendors while minimizing risk to the network. This was worked very well to isolate them to specific machines and have an audit trail of everything that they did while logged on.

I like to log into work quickly. On the history tab, I am able to see all of my frequently used sessions. I can have multiple connection at the same time.

Sometimes Facing issue of poor connection. Sometime automatically disconnecting without any notification. Sometime facing issue while connecting using Internet Explorer.

Very Good Product for IT Firm for Secure Remote Access.

Easily able to connect multiple server at the same time using same connection session.

Account setup and installation is simple and straightforward.

There is nothing I dislike about this product.

Safe, secure, auditable.

Support-related problems and implementation-related issues. Support case life cycles reduced, satisfied clients being the result.

The organization of the users and how easy we can enable accounts.

How fast my account disables, Although Im not ceratin that isnt a setting on our end.

Vendor access.

Decent tool for remote access to out various systems.

Difficult to determine the vendor and users within the vendors lists.

Multiple vendors working within our various system that require access.

It's protects the privacy of the both users and it can be used where ever there is a internet connection. I like to use SecureLink.

Sometime got delays in connecting when trying to provide support for the both the user and the supported users.

I would say Implement it if you are needed a secure method for vendors to access.

The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect.

There isn't anything to dislike about Securelink

We are using this to remotely connect to customer sites. We are able to offer this as a more secure method with auditing and notifications to customers when we connect.

The easy interface and user friendly information provided. It is highly recommended to use this platform if you are a newbie

Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon

Working on sql server on remote desktop

Its security features, ITs easy to use and log in.

The way we used to create gatekeepers in the older version was easier.

I can say its a very good tool for remoting into the client's server.

logging on to client's desktop and server to resolve app issues. Its a good way to resolve clients issues.

The securelink interface is intuitive and it's easy to use. It also does not have any weird design quirks that don't fit.

When using the Chrome browser you have to read download an app that every time you use it.

We use it as a replacement for new clients tunnels, in place of a B2B VPN.

Easy access to connect to different remote servers.

Not as user friendly as I would like it to set it up.

Get rid of Java based applications. Whenever Java updates, something always breaks in SecureLink.

I can connect to remote servers and makes it much faster than using a customer's VPN client.

Simple interface, easy to use. Appeared intuitive.

The program did not provide an adequate link to allow the remote access to be useable. Unable to figure out a solution where this program would work for our organization.

Trying to contract out work that requires remote access to a secure PC.

Recorded interactions with outside support personnel and vendors.

Would prefer some more granular controls and shared viewing platform for more intricate tasks.

Jump on it, make sure you have planned out how you want to set up access group levels.

Ease of and documentation of external and internal systems access.

Once a vendor is set up, it is very easy to add users.

Setting up a new vendor is complicated. There are a lot of steps.

SecureLink lets us have our vendors access our servers securely without one of our support staff having to monitor them the whole time.

The product is used by the company I work for for remote support and works well. My favorite feature is the ease of use.

Quick connect is terrible most of the time the customers security policies prevent the app from running.

The quickconnect feature needs help. Half the time the application will not load on clients workstations. We have a competitors product that works better but it would be nice to not have to use it.

The ability to quickly connect to a server for support.

Easy to use, Allows me to connect to all of my customers from one location with one sign in. I have access from all my devices not just my work PC

Limited remote options for a macbook pro

Very usefull software

Access to customer servers

Gives the option of FTP/RDP etc. Also tells if the ping has been down/up and since when.

It should just be like a single sign-on with a list of all the connections, hopefully integrated with RDP Manager.

Providing Software support for Hospitals.

Managing all the servers at one place with ease. Without memorizing all the IP addresses and host names.

Reconnecting to all the sessions when network down. Resizing full screen resolution.

It is a wonderful tool to work with.

product migrations

I like that its only a few steps and am logged in and working.

Sometimes the connection logs off to soon if I'm working in Excel or word.

Yes

Helps a lot when working from home.

Displays each step in connection process

Can be slow to connect depending on customers network security.

excellent connection to your customers server or desktop devices.

Connection to customers servers and workstations via remote connection

Its useful and functional. I like that its what we have available.

It frequently times out connection. In comparison to something like VNC, the full screen functionality is not as workable.

Use VNC

Working remotely.

It allows us to secure our environments and monitor vendor activity.

At the moment, there is nothing I dislike. It has been solid so far.

Better change control/auditing of vendors making changes to our systems.

Every time we had problems we called the customer service and they were always helpful and always quick to solve the problem.

Web interface has too much layers, in order to connect to one server it takes a lot of mouse clicks and pages. There's also no other options other than using this interface.

We need a secure way to connect to our customers and SecureLink allowed us to do so.

See How SecureLink Compares with VPNs & Desktop Sharing Tools for Remote Support

change password for every month i want to change it one time

fix resolution issue with login to remote server

the confidence that it keeps my work and client's data secure

Sometimes there are inconvenient downtimes

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