Ability to pre-approve emergency fire call access without having service desk calls.
What do you dislike?
Sometimes the job scheduling in ER can seem a little awkward but you get used how it works.
What business problems are you solving with the product? What benefits have you realized?
Two primary business processes. The first is using the ER tool to handle firecall access which has allowed us to significantly reduce off-hours help desk calls and resolutions. The second is through the SE tool to assist with streamlining our audit compliance process and documentation of mitigating controls.
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