SendGrid

(218)
3.8 out of 5 stars

SendGrid is transactional email delivery that is scalable, reliable and easy to implement.

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SendGrid review by Ben L.
Ben L.
Validated Reviewer
Verified Current User
Review Source

"Marketing Templates & Transactional Emails all in one place"

What do you like best?

One stop email solution for my product - we don't have to manage a separate marketing database and transactional email service.

What do you dislike?

-Lack of "drip" campaign and retargeting triggers when comparing to marketing automation platforms like Hubspot.

-The UI can be a bit buggy sometimes (button clicks/front end state seem to get out of phase with their backend when toggling settings), but always corrects itself after a browser refresh

-The "Activity Feed" feature suddenly changed from 30 days of logs to only 3 days within our package. This was pretty annoying to have a feature you use regularly suddenly become an upcharge opportunity.

What business problems are you solving with the product? What benefits have you realized?

We are a startup that needed both a way to send marketing (one-off) emails to our users as well as in-app triggered transactional emails for things like resetting a password. Sendgrid packages both of these in one easy to use app at an affordable price. The fewer systems to maintain and manage data across the better. We actually migrated from Mailgun since it only does transactional emails (or did at the time).

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SendGrid review by OBX S.
OBX S.
Validated Reviewer
Verified Current User
Review Source

"Quick, Easy, Powerful Marketing Campaigns"

What do you like best?

The Marketing Campaigns engine that SendGrid rolled out has a number of benefits for the business owner that doesn't want to get into API code. The Marketing Campaigns drag-and-drop editor is easy to learn and quick to navigate. After building your first campaign, you can easily duplicate it and not have to build each campaign from scratch. You get 2000 free contacts and once your business grows to sending more emails per month, you can upgrade. Nice feature for startups. The metrics are very expandable - you can view your open rate, clicks, and unsubscribes all in one screen. You can even drill down to what types of devices that your customers are viewing your email on. Keeping your contact list slim and clean is simple by viewing your bounces, spam reports, and invalid emails in a simple screenflow. Chop and drop or review your contacts for validity. So much more available, we would suggest you give it a try! Beats ConstantContact, MailChimp and other more costly, simple email creators - plus your emails won't carry their branding!

What do you dislike?

We tried signing up for the Partners program to become an affiliate. We were directed to a simple contact form, filled it out, but never heard from anyone.

Recommendations to others considering the product

Run the trial first and see if its right for you. Then, upgrade incrementally.

What business problems are you solving with the product? What benefits have you realized?

Email Marketing; the benefits are increased customer engagement, web traffic increase, and conversion rate of purchases has increased.

What Transactional Email solution do you use?

Thanks for letting us know!
SendGrid review by Vladimir M.
Vladimir M.
Validated Reviewer
Verified Current User
Review Source

"Что такое настоящая клиентоориентированность, точно знает SendGrid"

What do you like best?

Я напишу этот отзыв на русском языке. Сделаю это потому, что в сети очень мало информации о компании SendGrid, на моем родном языке. Считаю необходимым подчеркнуть этот факт именно потому, что я сам плохо владею английским, и перевод отдельных статей, страниц и функций программы занимает у меня много времени. Итак, месяц назад я начал пользоваться услугами компании SendGrid через SMTP. Очень понравилось то, что во время тестового периода, можно отослать 40000 писем бесплатно. Эта цифра как раз подходила для моей компании. В моей клиентской базе несколько десятков тысяч получателей и время от времени они колучают от меня почту. Для рассылки писем мы используем скрипт написанный одним из наших коллег. Тестовая рассылка прошла хорошо, но в один из дней случилось страшное. Скрипт рассылки завис. Об этом я узнал от моих клиентов которые стали звонит мне и говорить о спаме. Я тут же связался с офисом и выяснил, что мы больше не контролируем скрипт и сколько писем и кому ушло тоже не известно. Наш хостер упорно молчал. Я тут же обратился в SendGrid и предупредил о том, что я стал спамером. Это случилось не намерено, И я просил выслать мне логи рассылки, что бы я мог оценит масштабы бетствия и принести свои извинения клиентам. В голове крутились мысли, что по моей вине моя рассылка и вместе с ней SMTP неминуемо попадет в блеклисты. SendGrid прислали мне фалй с логом рассылки. Некоторые из моих клиентов получили по 200 с лишним писем одинакового содержания. Лимит на рассылку был исчерпан, а это на тот момент более 30000 писем. Мы начали обзванивать клиентов и извиняться за спам. Вскоре со мной связались администраторы SendGrid и в качестве помощи подарили возможность отправить 20000 бесплатно. Я был в шоке. Я - спамер, хоть и не намеряно. Испортил репутацию компании и тут люди проникаются проблемой, входят в положение и дарят возможность реабилитироваться. При чем я об этом не просил. Это я называю клиентоориентированность и праввильнее - человечность. С таким положительным отношением я не сталкивался ранее никогда. По этому когда я читаю вопросы типа "Порекомендуете ли компанию SendGrid по 10 бальной шкале?"я отвечаю 100% да. Более того, уже порекомендовал и буду рекомендовать всем своим клиентам. Таких компаний мало. Их нужно ценить.

What do you dislike?

Мне все понравилось. Плохого сказать ничего не могу.

Recommendations to others considering the product

Пользуйтесь услугами копмании SendGrid. Это удивительные люди которые помогут вам быстро и от души.

What business problems are you solving with the product? What benefits have you realized?

SendGrid компания, которая относится с пониманием к проблемам клиентов.

SendGrid review by Mark R.
Mark R.
Validated Reviewer
Verified Current User
Review Source

"Don't use sendgrid. "

What do you like best?

Nothing, they banned me after using the service for 12 hours.

What do you dislike?

I started developing using sendgrid to make write some email forwarding code. After about 12 hours, I was banned. I emailed them asking why, and here was their response:

"Thank you for contacting SendGrid Support! I would be happy to help you!

I am sorry to hear that you are having troubles logging into your account, I know that is very frustrating.

SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform. Because of this, we will not be able to activate your account. Our system does not provide myself or other members of Support with details regarding decisions made in the sign-up process. As such we are not able to provide any more information to you.

I sincerely apologize for this inconvenience.

Kind Regards,

Josh Fink

SendGrid Support""

So basically, sendgrid banned me immediately for reasons they weren't willing to tell me and gave no followup actions. They didn't budge on mentioning any of the reasons why they wouldn't let me have an account, or any followup steps. Sendgrid sucks. Do not use them.

Recommendations to others considering the product

Don't use it.

What business problems are you solving with the product? What benefits have you realized?

Email forwarding with some processing of emails before they're created.

SendGrid review by Harimohan S.
Harimohan S.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, Easy configuration, Budgeted plans"

What do you like best?

SendGrid app is a great tool for any organization for their emailing solution in terms of marketing and transactional emails. SendGrid is very easy in configuration as minimum need for support documents.

you can manage lots of things like white listing of domains and support IDs, email templates, reporting etc. Tech support is always available. there are multiple budgetary plan you can choose according to your requirement.

What do you dislike?

Improvement is always better than the things running as usual. so reporting system could have been better.

Recommendations to others considering the product

I always recommended to others to use Sengrid.

What business problems are you solving with the product? What benefits have you realized?

We have transactional emails which is based on auction platform. in our case the delivery of emails to customer should be immediate so that they can participants in running auction.

more number of participant in a auction resulted better dealing on your products. this is beneficial for our customer's customer.

SendGrid review by Peter L.
Peter L.
Validated Reviewer
Verified Current User
Review Source

"A robust transactional email provider"

What do you like best?

Sendgrid has become my default mechanism for sending emails from applications. Rather than deal with the uncertainties of having an SMTP server available, and the headaches of network issues, its great to be able to configure my applications to just send this off to a service that does it all for me.

What do you dislike?

It can be difficult to really get the answers you need when you need them with send grid because their UI has so much available to it. This is both a blessing and a curse. I am still getting a feel on my own for how to manage my processes better and take full advantage of what they have to offer.

Recommendations to others considering the product

This is a great product if you need the capability. It is not for the casual, non-technical user to administer though.

What business problems are you solving with the product? What benefits have you realized?

I use Send Grid to send all my emails from my applications. Even those third party apps I setup that require an SMTP server, I can give them the credentials for a SendGrid SMTP. My own APIs make full use of the API. And while I use MailChimp currently for my email marketing, I am looking forward to trying out Send Grid when I have a change.

My big plus with SendGrid is the presence of web hooks. I can, and have, configured email addresses to point to SendGrid and had a webhook then post that information to a webpage I have written for processing and storage. This is amazingly useful technology.

SendGrid review by Stephen U.
Stephen U.
Validated Reviewer
Verified Current User
Review Source

"Affordable and easy to integrate and start using"

What do you like best?

Sendgrid is an extremely easy to use SMTP solution. They have affordable plans that allow you to scale up your business easily. They make setup very simple which makes a really quick to implement. Sendgrid is also designed very nicely, they have a beautiful product that is powerful enough to handle anything you might throw at it.

What do you dislike?

An SMTP integration is not something a beginner should take lightly. There is a certain degree of difficulty and you should be aware of that before starting and allot yourself an appropriate amount of time to be able to get this set up.

Recommendations to others considering the product

Compare with similar products and be aware of the learning curve that is involved with installing third-party SMTP integrations.

What business problems are you solving with the product? What benefits have you realized?

I am currently using Sendgrid as my SMTP integration for my marketing software. It handles the delivery of all of the emails that get sent out through my marketing software. It sends automated emails as well as email broadcasts.

SendGrid review by Zee G.
Zee G.
Validated Reviewer
Verified Current User
Review Source

"Cheaper than most but not too user friendly"

What do you like best?

It's more affordable than MailChimp, price-wise when it comes to the number of subscribers and emails per month. Our developers also said that it was convenient for them to set up on the backend side for confirmation emails sent, for example, once the mobile app user has registered.

What do you dislike?

If it's more affordable price-wise than MailChimp, it's certainly that much less user-friendly for those of us who are not developers (who don't think code but rather "What you see is what you get" kind of mindset).

I haven't talked much to their support, but the help section of the website is explained in such complicated terms that it took me a while to go through the process step-by-step (and I've used a ton of various online services and tools, so it's not like this is my first one...)

Recommendations to others considering the product

1. Depending on your requirements for the email marketing, this may (or may not) be your instrument of choice. If you have lots of subscribers and low budget, it's a good one to use (plus developers like it... so you won't have the hassle there...)

2. SendGrid has drag-n-drop templates. They aren't as intuitive and user-friendly as MailChimp, but it's a convenient thing where you don't have to reinvent the wheel. Just make sure that you doublecheck all the fonts because sometimes they might be changing throughout the email (when it's already sent), so be sure to send tests beforehand.

3. If you change something in the source code of the text area (I like to get rid of the additional tags that import themselves somehow and mess up my designs), the area might be converted to HTML source. So, simply click "Remove Format" and THEN edit your fonts and everything.

What business problems are you solving with the product? What benefits have you realized?

We use SendGrid for one of our client's products for email marketing. Every two weeks, we send out a digest with news and updates, and because the user database is quite large, MailChimp was too expensive for this particular task. Also, we use transactional emails for the web and mobile apps.

SendGrid review by Lori C.
Lori C.
Validated Reviewer
Verified Current User
Review Source

"Useful for companies who send out large quantities of emails"

What do you like best?

SendGrid has a nice user interface. It is very straightforward and provides the necessary tools needed to get a campaign out to our customers.

What do you dislike?

I am not a fan of the design editor. I know there are many issues when it comes to responsiveness with some email vendors but the email never looks the same in the editor, preview mode, or actually viewing the email after it is sent. This definitely is something they need to work on.

Recommendations to others considering the product

I never had any issues when uploading our own HTML into the code editor. It is only the design editor that gives me a headache sometimes. On another note, the global unsubscribe feature is great to have because it provides a safety net when uploading a new list each week and not catching all those that unsubscribed.

What business problems are you solving with the product? What benefits have you realized?

We send out two to three emails a week to our customer base of nearly 250,000 people. This is one of our biggest lead generators so we like these emails to have great content and look nice.

SendGrid review by Jeremy N.
Jeremy N.
Validated Reviewer
Verified Current User
Review Source

"Disappointing support"

What do you like best?

When it works, it works just fine. Easy to use. I would recommend for marketing emails, just not transactional emails.

What do you dislike?

Support leaves a lot to be desired. The company seems to not treat issues with any significant urgency. We got burned (and ultimately switched services) after they introduced a bug that caused emails not to be delivered, and I contacted support 3 separate times with no resolution on any of them. The emails ultimately ended up being dropped because they didn't figure out the problem before the 72 hour timer expired. On the up side, I've always gotten through to somebody on live chat over the years, and on easy issues, they were able to get them resolved fairly quickly. To me, though, I can't bank my business on an company that fails to follow up and resolve issues that they themselves caused.

Recommendations to others considering the product

If you are looking for a transactional email solution, I would strongly consider other options that provide better support and higher visibility into what is going on with individual emails.

What business problems are you solving with the product? What benefits have you realized?

SendGrid is a cheap and easy way to send emails from non mail servers but maintain visibility into the traffic and pass DKIM/SPF/DMARC checks. We've used it for Linux servers, phone/voicemail systems, copy machines, etc.

SendGrid review by Twin A.
Twin A.
Validated Reviewer
Verified Current User
Review Source

"Simple, Powerful, and Effective"

What do you like best?

Easy to learn, navigate, and create effective email campaigns with powerful metrics! I suggest this software to anyone that needs to get emails out without having to immerse themselves in code language. A sigh of relief even for developers not to have to crank out code for every line of instruction.

The performance metrics are fabulous - with delivered, unique opens, unique clicks, and unsubscribes in a simple view. You can drill down further into geographic locations, device type, category stats, mailbox stats and browser stats.

Definitely recommend!

What do you dislike?

Unsubscribe tags use long form code in the emails that are difficult to remove. The software spits out an email with a bunch of long form hypertext that makes the email look unprofessional at the end of a newsletter. This wasn't always the case. Since SendGrid migrated from a newer beta version to the live version, some quirky errors started to show up from customers still using the legacy version.

It would be beneficial for customers to reach support without having to leave feedback in a forum. I know we live in a digital age, but there is just something about stellar customer service when you can pick up the phone and speak to a fluent native language speaking representative.

Recommendations to others considering the product

Definitely use this software if you want to get emails out consistently, simply, and effectively.

What business problems are you solving with the product? What benefits have you realized?

Consistent, effective email campaigns with a strong set of deliverability metrics, clicks, and suppressions. Monitoring success rate of emails, keeping contact list clean, and promoting products via email.

SendGrid review by Garth P.
Garth P.
Validated Reviewer
Verified Current User
Review Source

"Initially very positive, but vaguely disappointing"

What do you like best?

The transactional mail service concept. Don't use marketing mail as Mailchimp do this much better and frankly are a better company all round (business concept/pricing breaks/interface/support) in what they do, plus they have an affiliate program.

What do you dislike?

As a small business which caters to small business, it is a big jump between the entry level essentials to something with a dedicated IP address and ability to whitelabel.

Interface is easy enough to use though not stellar, but documentation, and getting to it and support is not well designed or integrated.

Recommendations to others considering the product

Well, I recommended Sendgrid for their free and then entry level product $1/mth and will continue to do so as long as that continues. But the jump to $99/mth for a reseller/combined account situation just doen't make commercial sense to us, and there's no affiliate structure. I look for commercial quality products that offer me a business advantage and in turn I can make money from from my clients, but it has to be at a price point that makes sense.

What business problems are you solving with the product? What benefits have you realized?

avoiding the use of web server mail or maintaining IP rep. easier tracking reporting on mail delivery

SendGrid review by Daniel D.
Daniel D.
Validated Reviewer
Verified Current User
Review Source

"Reasonable service"

What do you like best?

Getting setup and running was a smooth and seamless process. We switched over from Mandrill after they decided to combine the product with MailChimp and increase pricing. SendGrid even offered a similar plan with free credits to make the switch a no-brainer. Soon after we started paying for an account due to increased Email sending. However from the first level to the next is a big price increase for a small business getting started.

Being a small niche SaaS product and having the white labelling functionality is great, helps out customers trust in us more which is a huge benefit.

Tracking covers a lot of statuses which is great at an overview, however there is also times where this is inaccurate.

We use the SendGrid API as well as SMTP and found it super simple to setup with a number of libraries available and good documentation.

What do you dislike?

There hasn't been too much to dislike at this point.

We have had some minor problems with SMTP timeouts from time to time but they normally recover after a few minutes, not really ideal for some of our messages.

Support can be slow to respond to questions from time to time.

Had issues with shared IPs being blacklisted and being at the mercy of SendGrid to resolve or pay the huge jump in price for a small business getting started without funding to get a dedicated IPs and a Pro account.

Needing to have a PRO account for sub user management.

What business problems are you solving with the product? What benefits have you realized?

We allow our customers to craft their own internal emails to send to their own employees using the API and also send app based transactional emails using SMTP relay.

SendGrid review by Ari B.
Ari B.
Validated Reviewer
Verified Current User
Review Source

"SendGrid transactional/marketing email service"

What do you like best?

The user friendliness of the UI is outstanding, reliable& stable service, plenty of tools for customization, well documented API, excellent deliverability, great tools for import, edit, name, rename, segmentating contact lists, great automation unsubscribers management, excellent email campaign building logics.

In other words: Great value for money!

What do you dislike?

Lack of tools to generate email workflow based on recipients reactions and time intervals.

Lack of initial wizard to help the user to fine tune the system for optimizing mail deliverability

Recommendations to others considering the product

Go for it!

What business problems are you solving with the product? What benefits have you realized?

We have SAAS ERP solution. We use Sendgrid for two different purposes:

1. Our system is using sendgrid transactional mail sevice (Through sendgrid API) for sending emails on behalf of our subscribers for various needs (invoice sending for example) .

2. We use the marketing campaign system directly, through user interface, by importing lead lists and creating campaigns for them based on segments to improve ctr and conversion rates.

SendGrid review by Megan K.
Megan K.
Validated Reviewer
Verified Current User
Review Source

"Easy to use and stellar support"

What do you like best?

SendGrid's marketing campaigns UI is incredibly intuitive. I've used a few email marketing systems in the past and SendGrid has one of the most intuitive UIs that I've come across. Most of my time in SendGrid is spent managing lists, creating email templates, building and deploying campaigns, and email reporting -- all very easy to accomplish with minimal need to reference support documentation. When I have needed to reach out to support, I've always received a response quickly and was able to resolve my question or issue in the same day.

What do you dislike?

We hit a maximum number of lists within our SendGrid account, requiring us to remove old lists before new ones could be created.

What business problems are you solving with the product? What benefits have you realized?

SendGrid makes it easy to deliver timely, well designed emails to our customers.

SendGrid review by Steve B.
Steve B.
Validated Reviewer
Verified Current User
Review Source

"Great API for sending transactional emails"

What do you like best?

We currently use SendGrid for our transactional emails as well as our marketing emails (they recently added the marketing piece). It is flawless for transactional emails. I really like that I can have templates and edit them directly on the SendGrid site and then pass in whatever data I want via API when sending the emails.

What do you dislike?

The marketing email tools are still being fleshed out. I'm not complaining about them, but the email editing tools aren't anywhere near as easy to use as Mailchimp's editor. I'm optimistic for it, though.

Recommendations to others considering the product

Keep in mind it is still growing up and will continue to improve over time. SendGrid is a great company who's come a long way since their inception. They already have the best-in-class transaction email sending so they know how to send email that arrives successfully, so jumping on board here is a smart move.

What business problems are you solving with the product? What benefits have you realized?

We're able to jump in and send out emails to customers who are already customers, who opted in to marketing emails during a purchase. I'd have to plug that data in to a different service and have disparate data if I didn't use SendGrid for marketing as well, since we're already using them for transactional emails.

SendGrid review by Wendel N.
Wendel N.
Validated Reviewer
Review Source

"A really nice marketing tool"

What do you like best?

I think SendGrid it's a really easy tool with almost zero configuration and it's very productive. Me and my team was searching for a tool like this for a long time, but the only that can cover all of our marketing and transactional process was SendGrid. The email testing feature is awesome!

What do you dislike?

I think that some things are not perfectly clear for the user, specifically the suppressions list, it's very confusing sometimes. And also i've took a lot of time to know of the transactional templates, I think that it's a UX problem that makes a awesome feature undiscoverable sometimes.

Recommendations to others considering the product

It's an easy tool, it's not expensive, has a lot of options. I think it's the best one for the purpose of sending transactional and marketing emails. It really gives you results.

What business problems are you solving with the product? What benefits have you realized?

We use SendGrid to send our targeted email campaigns and all the emails that come from our platform, password resets, onboarding and a lot more.

SendGrid review by User in Information Technology and Services
User in Information Technology and Services
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Verified Current User
Review Source

"Excellent for form tracking to make sure clients receive emails from their website"

What do you like best?

For years, we had issues with our client's email servers randomly rejecting email leads from their website. When we created the site, we would test out the forms and the client would receive them, but randomly, after months of working, the client would not recieve an email or two from their website. This was frustrating for us because we are an SEO company and want to make sure every lead we bring to the client is seen. Sendgrid does an excellent job at showing us what web forms were filled out that day and if they bounced, dropped, or received by the client. We rarely get drops now thanks to SendGrid, and if we do, we can see them right away and rectify the issue!

What do you dislike?

This program does exactly what we'd like it to do - no complaints here!

Recommendations to others considering the product

love the app!

What business problems are you solving with the product? What benefits have you realized?

Making sure our clients receive emails from their websites is essential to our retention rates - If they don't get leads, they will not be satisfied with our work. Sendgrid gives us the piece of mind knowing that our clients are getting all of the emails they should off of their website!

SendGrid review by Rony C.
Rony C.
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Verified Current User
Review Source

"Great for transactional email!"

What do you like best?

It's easy to integrate, and has lots of docs to have a great newbie experience.

What do you dislike?

Their shared ips suck. They are flagged as spam by various spam checkers. If you are serious about your business, you will have to get a paid private ip, which I think is ok given there is no free lunch.

One thing I have never got to work is spam report alerts. I simply never get them, even though the hard bounce alerts work well.

Recommendations to others considering the product

They are great for sending transactional emails. Their email marketing efforts are still not up for the job, so for that I would suggest using other email marketing provider such as getresponse, mailchimp, drip, etc for marketing emails. Use the right tool for the right job.

What business problems are you solving with the product? What benefits have you realized?

Sending transactional email is their core, and that is what we use them for. It's simple to implement and we seem to get good delivery rates. However, sometimes I find out our emails go straight to the spam folder, while they are signaled as delivered. But I sort of think it is impossible for Sendgrid to correctly track that our emails are in the spam folder.

SendGrid review by Jim H.
Jim H.
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Verified Current User
Review Source

"Stole my Money"

What do you like best?

it looked cheap - but was too hard to use and then they stole my money

What do you dislike?

they stole my money off me. made it impossible to close the account, by not sending verification emails when they say they have, then they keep charging your card each month. like thieves.

Recommendations to others considering the product

They do not let you close your account, then keep taking money from your card each month

Also near impossible to use- takes days to set up due to various authentication systems, which then dont work when you try to cancel. They are thieves in my view. Professional thieves.

What business problems are you solving with the product? What benefits have you realized?

nothing at all . they stole my money off me and will not let me close the account

SendGrid review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Sophisticated and simple solution for email."

What do you like best?

Easy to use API with php libraries to make development faster.

What do you dislike?

API Documentation could be more detailed. Sometimes it's easier to figure something out through trial and error that should be clearly explained in the docs.

Recommendations to others considering the product

If you need a flexible solution backed by a great team, I would recommend it. It was very flexible for our needs and the web interface for managing new deployments is very intuitive.

What business problems are you solving with the product? What benefits have you realized?

Improved email deliverability with minimal effort. Domain white-labeling is very straightforward. The new reporting makes it easy to determine why a customer didn't receive a specific email notification for transactional emails. It has also significantly helped with deliverability with our targeted marketing campaigns. We migrated from using Mailchimp to using SendGrid for marketing via the API, building our emails dynamically and have had great results with deliverability and customer engagement.

SendGrid review by Lark I.
Lark I.
Validated Reviewer
Review Source

"Great if you are worried about deliverability. "

What do you like best?

I've used Sendgrid for both marketing and transaction emails. It's less user friendly than other options but it's reliable and I trust their consistency with delivery. If anyone is having issues email delivery I always recommend Sendgrid for an easy solution to remove their headache. It's api means makes integration easy. It's very reasonably priced and would be great for smaller businesses with low budgets if they have a team to get it set up.

What do you dislike?

It's not as user friendly as newsletter programs so I usually only recommend it to larger business or techy teams. The other occasion where I recommend them is if someone has repeatedly had issues with delivery because I think this is where Sendgrid shines. There is a larger setup barrier but this is generally worth it because all this setup means better reliability for your messages and campaigns.

What business problems are you solving with the product? What benefits have you realized?

Email delivery problems! It also has great email marketing features that add confidence that your campaign will be delivered but it's not very user friendly as other newsletter programs.

SendGrid review by Jobsamuel N.
Jobsamuel N.
Validated Reviewer
Verified Current User
Review Source

"The free tier made me try it and the GREAT product made me stay"

What do you like best?

I really love the simplicity behind the Whilelabel configuration and the detailed data that show the Email Activity feed. I just set up the Whilelabel domains in a couple of minutes: no doubts, no reading the docs for 2 hours, no visit to stackoverflow. Simple.

The other thing I love is the free tier, it's just perfect for any startup (and sometimes enough if you are really efficient with the notifications).

What do you dislike?

I do really hate the Transactional Template section. If you take an overview everything looks beautiful but when you use it, you'll realize that isn't. I mean, the UI is great but the UX is not. Sometime my team or I just want to access a template to edit it, but a modal just shows a preview and it take one or two steps more to go where we need to. Moreover, sometimes it feels a little bit laggy which it's pretty uncomfortable. SendGrid needs to improve this section, in my opinion it just need to improve details to make everything awesome.

Recommendations to others considering the product

As I always say, just try their service, take advantage of their free tier and I guarantee you are gonna love it.

What business problems are you solving with the product? What benefits have you realized?

We use the service to notify our clients the status of their orders, verify their accounts and give their a welcome when they signup. Furthermore, we use the Inbound Parse (webhooks) the interaction between our clients and with our platform. And the main benefit is the stability of their infrastructure; since we are using SendGrid, we have never suffer for a downtime or painful delays... It just work.

SendGrid review by Consultant in Research
Consultant in Research
Validated Reviewer
Review Source

"A great solution for Marketing Emails!"

What do you like best?

The set up for me was extremely easy, and as a individual, the pricing is extremely affordable.

It allows me to see general statistics for my email and monitor whether a specific recipient actually opened a specific email or clicked on it.

It also notifies me that, if someone unsubscribes so I can remove them from my mailing list. It's easy to monitor what is happening to the emails I have been sending!

What do you dislike?

Limited analytical tools, sometimes their IP's get flagged as spam!

Recommendations to others considering the product

You should try to play and get yourself comfortable with their API. It is good.

What business problems are you solving with the product? What benefits have you realized?

I am able to play with their API to get the best out send grid. Also, I am able to deliever the best of the emails to my contacts and it is going quite fine. I guess the analytics are not that top-notch but still, they are working just fine for me.

SendGrid review by Christopher G.
Christopher G.
Validated Reviewer
Verified Current User
Review Source

"Great for Transactional and Marketing Email"

What do you like best?

It is very easy to integrate with multiple programming languages as well as SMTP addressing for existing applications and devices (such as office printers/scanners).

What do you dislike?

We had been using a legacy version of the marketing campaign platform and when we switched to their new product (the legacy version is now end of life) there is some functionality that is changed in a way that doesn't fit our workflow as well.

Recommendations to others considering the product

This is an easy to implement product. My only suggestion is to be sure to pay attention to the guidelines concerning warming up your IP address before introducing a production workload.

What business problems are you solving with the product? What benefits have you realized?

Email marketing, transactional email (account creation, password resets) out of our applications, internal notification emails from various systems and applications.

SendGrid review by Joshua I.
Joshua I.
Validated Reviewer
Review Source

"If you like limited reporting and a clunky interface, then this is your JAM"

What do you like best?

Their logo looks okay, I guess. Their OC headquarters is down the street from one of my favorite restaurants (Haven Gastropub - check it out if you're in the area. Get the burger).

What do you dislike?

Literally everything. Their reporting is useless. Their dashboard doesn't sort emails by date of send, it just arbitrarily organizes emails. And, when you try to gain insight into how your emails performed, you can't compare emails. You have to manually export emails into an excel file and - get this - YOU HAVE TO SORT THROUGH THE COLUMNS YOURSELF. You can't select what columns you want to export. AND, when you export a selection of emails, for some unknown (*cough*stupid*cough*) reason they include the daily stats of each email for up to a week. Why? Maybe they think that data matters?

Beyond that, I can't compare campaigns against each other in any sort of helpful way. With Campaign Monitor, I can compare campaigns with a couple clicks. With Hubspot, I can compare with a few clicks. Even Bronto - a company so old and clunky even other dinosaurs don't want to deal with it - can provide me relevant reporting. SendGrid? Nope.

And don't get me started on customer support. I need to sacrifice a goat, give up my first born, and do a 30-day juice cleanse just to get an email from support. Only after I threatened to leave FOUR TIMES, did they grace me with a voicemail (no call - just a message) notifying me that they'd be able to get back to me about my urgent matter THE NEXT AFTERNOON.

To say I'm displeased with SendGrid would be an understatement. SendGrid is more disappointing than my career choice is to my grandparents. SendGrid is more annoying than I was when I used to incessantly blast Yellowcard from my beat up Chevy S-10. SendGrid is a bigger pain in my derriere than the actual recurring pain in my derriere resulting from a bad skiing accident I had in Big Bear.

In conclusion, SendGrid is an even bigger waste of time than the 27 seconds it took you to read this review.

Recommendations to others considering the product

Just. Don't.

What business problems are you solving with the product? What benefits have you realized?

Literally nothing.

SendGrid review by Brandon T.
Brandon T.
Validated Reviewer
Verified Current User
Review Source

"It's a great mass emailing product that connects to our database system"

What do you like best?

I don't have any problems with it. All of my emails get delivered on a personal level without any problems. I like all of the data that SendGrid provides me so I can accurately see the data from each email and I can see what works and what does not. I like that you can make your own template if you're good with that stuff.

What do you dislike?

There's not much that I don't like about it. Sometimes it's hard to navigate the website and figure out what's going on. It's simple but also complicated at the same time because there's so much data it's sometimes overwhelming to figure out which data is best for you.

Recommendations to others considering the product

It's a great platform with amazing instant data at your fingertips.

What business problems are you solving with the product? What benefits have you realized?

We need to send emails through our database and SendGrid gives us the opportunity to do just that. And it's free because we don't send more than 10,000 emails.

SendGrid review by Jessica P.
Jessica P.
Validated Reviewer
Verified Current User
Review Source

"Okay"

What do you like best?

It is (mostly) simple to use. It has a great drag and drop feature to build campaigns, but you can tell there are a much smaller and more green company than the ones that have been around for a while (Constant Contact, Mail Chimp etc.)

What do you dislike?

Technical issues occur all the time and formatting is not always smooth. You will build an entire campaign in the SendGrid portal and then go to send a test email and the footer background color will not be the same. There is also not an easy way to imbed videos. It is much more effective if you code your own newsletter, but most people want a simple drag and drop way to build a marketing newsletter vs. coding one.

Recommendations to others considering the product

Check out other email marketing DEMOs before you sign up, but there is no contract and you only pay for what you use so it's worth a test.

What business problems are you solving with the product? What benefits have you realized?

Email marketing, consistent communication with customers, perfected and clean image. There are many benefits to email marketing in general as far as communicating with customers and maximizing branding but SendGrid itself hasn't perfected email marketing entirely just yet.

SendGrid review by Luke A.
Luke A.
Validated Reviewer
Verified Current User
Review Source

"Solid solution for transactional email"

What do you like best?

I've been using SendGrid as an SMTP server for many years now. It handles not only various account-related emails (signup confirmation, password reset, etc.) but also weekly community digests, private messages, and even a newsletter delivered via WordPress's MailPoet plugin. I suppose what I like best is that I haven't had to think about it, ever, except for setup and a few changes I've made over the years.

What do you dislike?

I have a small side project that I needed an SMTP server for. Started by using my primary SendGrid account but realized that it was sharing the primary's suppression list and that was a problem in at least one case. SendGrid recently increased their prices to $10/month for the most basic plan that includes whitelisting, which is too much for my side project. I ended up setting up an account with a different mail delivery service.

What business problems are you solving with the product? What benefits have you realized?

I think it's pretty common knowledge that a dedicated SMTP server is the way to go these days, but I will say that a few years ago when I switched from using mailman on my web server to SendGrid, it was a revelation. The benefit is, like I said... no worries, mate!

SendGrid review by Patrick M.
Patrick M.
Validated Reviewer
Verified Current User
Review Source

"Support has gotten much much better"

What do you like best?

Early on support was lacking, but after a few recent major impending issues (sunsetting of their legacy newsletter) we found their response time and support help in general was second to none. They helped us find a solution through an empathic position to our needs.

What do you dislike?

Drag and drop does lack a few of the truly customizable features that other senders seem to have picked up on (but we can see them making an effort to follow suit).

What business problems are you solving with the product? What benefits have you realized?

We send millions of emails within the course of a month and we find the ease of drag and drop building and continually advancing analytics to be a huge asset for our growing business.

SendGrid review by Thomas S.
Thomas S.
Validated Reviewer
Verified Current User
Review Source

"Simple & Developer Friendly"

What do you like best?

I enjoy the documentation that was there from the start for the API's. The service itself has been rock solid and we've seen it grow out many features on the marketing side. Very affordable for what we use it for.

What do you dislike?

Nothing that causes a problem. I think over time SendGrid has catered more towards marketing to expand their footprint which is completely understandable. It has not infringed on any functionality for us.

Recommendations to others considering the product

Give it a shot especially if your marketing department is aligned with IT!

What business problems are you solving with the product? What benefits have you realized?

We're using transactional email for some select account communication that we choose not to send through another service.

SendGrid review by Julie C.
Julie C.
Validated Reviewer
Verified Current User
Review Source

"Gets the job done"

What do you like best?

The interface is easy to use and navigate. Setup with websites, ecommerce, and marketing automation programs has been easy as well thanks to so many solutions having plugins already. Support has been good, not always immediate but fast enough (tip: use their chat option). Billing has been helpful as well.

What do you dislike?

Reputation management and deliverability are an issue from time to time due to shared IPs getting flagged or blacklisted. If you're on a shared IP plan and suspect there's an issue, you have to hassle support to find out what the IP numbers for your block are so you can investigate. Seems like something they should easily be able to display dynamically on your account profile. I would advise shelling out the extra dough for a dedicated IP to avoid being penalized for other senders' misdeeds. Blacklist issues do seem to resolve fairly quickly.

There are a few features they could add to better control over the emails going out. For example, we recently had a glitch where a solution accidentally duplicated its 'send email' actions, Everything turned out okay, but a duplication prevention check on the SendGrid side could have saved us a good bit of headache. It also would have saved us from burning through our monthly send limit at double the pace for that day.

Pricing model recently changed and it is going to increase our monthly cost. Not too thrilled with that, but that's business.

What business problems are you solving with the product? What benefits have you realized?

We're a web and digital marketing agency and we use SendGrid for ourselves and some of our clients. Probably the biggest benefit we've seen is being able to connect multiple solutions to a single SMTP which saves us a lot of time in data management and passing information back and forth.

SendGrid review by Paritosh B.
Paritosh B.
Validated Reviewer
Verified Current User
Review Source

"Best Email Service "

What do you like best?

Very reliable solution, awesome support. Our business centered around sending emails so reliable email delivery is very good. Unsubscribe group can be managed automatically. Templates can be modified at any time. SMTP intergration is really good for legacy application supprt.

What do you dislike?

API calls are slow and you can specify only one end point for web hook for whole application.

Recommendations to others considering the product

Sendgrid is industry status, and expert in email business so if you are looking for a vendor like that sendgrid is right for you.

What business problems are you solving with the product? What benefits have you realized?

1) Appointment reminder

2) Digital reminder

3) Marketing emails

A lot of other usage email

SendGrid review by Felix H.
Felix H.
Validated Reviewer
Review Source

"Easy to use and affordable"

What do you like best?

as title, it is easy to set up and affordable! It is very easy to white label emails and make sure it send out encrypted and great analytics data. Sendgrid insider Program can help earn rewards while learn more. Also they have a lot of great beta programs like Advertising through Adwords and Facebook etc which built into the platform and very easy to connect and use as well.

What do you dislike?

it is not very accurate for some recipient data, I think that is the only complaint i have about sendgrid but I believe the technical difficulties exist for all vendors.

Recommendations to others considering the product

Starts with going to one of the sendgrid partners and click their link to start trial for extended trials. It can be 60 or 90 days!

What business problems are you solving with the product? What benefits have you realized?

Email Marketing to previous shoppers, promotions hurdle, email address reputations

SendGrid review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"Great for Developers"

What do you like best?

We use sendgrid as a third party provider. Their email sending program is built into our patient communication platform. We code and create the emails, put them into sendgrid, then link their unique ID through sendgrid into our platform. An office can choose to send out that email and send it to their patient base. It is validated and sent through sendgrid, however an office sees it as sent through their office software

What do you dislike?

For the most part it is pretty intuitive. I have found that in some cases, sendgrid will build random code into the templates I paste in. Often times, this exceeds character limits and confuses servers. I am not sure if it is a user error or something on sendgrid's end. Either way, that is the only thing I've found confusing.

Recommendations to others considering the product

Figure out what your needs are. If you are looking for an intuitive platform with a lot of functionality, this is a great way to go. If you want a simple and more broken down email server and creation, I would lean toward MailChimp.

What business problems are you solving with the product? What benefits have you realized?

We are providing all of our clients and offices with an easy solution to send out an email campaign,. They don't have to worry about creating, designing, or finding a platform to send it. Since it is built into their patient communication software, it creates an all-in-one solution for them. They are given a variety of campaigns to choose from and can send with a few simple clicks.

SendGrid review by Pat C.
Pat C.
Validated Reviewer
Verified Current User
Review Source

"SendGrid Review"

What do you like best?

Can't beat the price - I'm using the free version and you get a lot for this price level.

What do you dislike?

I was trying to edit templates but it would not save. After many tries and several conversations with support, I was advised to use firefox instead of chrome. This worked. However, it took a long time to figure this out.

Recommendations to others considering the product

Definitely I would recommend.

What business problems are you solving with the product? What benefits have you realized?

Sendgrid is being used for transactional email for my web application. It does what it is supposed to do and sends an email when an action is triggered,

SendGrid review by Internal Consultant in Internet
Internal Consultant in Internet
Validated Reviewer
Verified Current User
Review Source

"For the tech-inclined marketer on a budget"

What do you like best?

Easy to use considering the amount of flexibility they provide, like custom configuring domains, subusers, subscription groups

Integrates easily with a variety of tools - like SimonData, Zapier, Interact, etc

Template builder produces responsive designs easily & reliably

Support tickets have been thorough, with good service

Low-cost, similar pricing to MailChimp but with a lot more under the hood

What do you dislike?

Compared to marketer-centric ESPs like Mailchimp, not as intuitive to use

Reporting isn't great - they want you to export (eg via API/webhooks). Email activity only stored for 30 days which is problematic for customer service to track down a customer's email history. Basic reports e.g. open/clicks don't seem to work when you toggle to a percentage.

What business problems are you solving with the product? What benefits have you realized?

Easy integration with our core platform (Heroku) with a low-cost and high level of flexibility/customisation to suit our business.

SendGrid review by Andrew A.
Andrew A.
Validated Reviewer
Verified Current User
Review Source

"Solid, reliable and easy to setup system"

What do you like best?

The user interface is really nice and for marketing, the drag an drop features whilst allowing for code editing in the section is fantastic! This is the first time I have seen in done like this.

What do you dislike?

Some of the pay walls are a pain, e.g. 3 day transaction history. You need at least 14 days and I am not happy that there are not more bulk email options only 40k and 100k.

What business problems are you solving with the product? What benefits have you realized?

For us we started using sendgrid just for API sends, but after realising the ease of use for marketing, we migrated from another provider to sendgrid, now all of our emails come from a single source and we like that.

It is more time efficient and saves costs.

SendGrid review by Court V.
Court V.
Validated Reviewer
Verified Current User
Review Source

"Best choice for easy to set up transactional email"

What do you like best?

The free version is a great way to get your feet wet and try out the service. Great service for sending transactional emails. The UI is great and very straightforward. Easy to setup, and has comprehensive documentation and videos.

What do you dislike?

Would like a more robust dashboard with longer historical reporting on email activity/events.

Recommendations to others considering the product

Try the free tier, besides costing nothing to get started, it shows how easy to use and setup the service is. Certainly a no brainer.

What business problems are you solving with the product? What benefits have you realized?

Sending transactional emails and ensuring their delivery or notification of non-delivery is key. The easy to use interface to monitor email events is extremely helpful.

SendGrid review by Mike A.
Mike A.
Validated Reviewer
Verified Current User
Review Source

"Good free SMTP server for low-use solutions"

What do you like best?

What I've always liked about SendGrid is how it takes the complexity of SMTP servers and abstracts that away so I don't need to worry about it. It can be quite complicated to setup your own SMTP servers and this is a great solution. The time we've saved has been substantial. I also like the flexibility to use the API version as well.

What do you dislike?

I wish that the limitations for the free account were a little higher, as we have a number of low-use websites using the same SendGrid account and we are reaching our limit faster than I excepted.

Recommendations to others considering the product

I would say, for low-use applications, this is a great solution for a simple SMTP server.

What business problems are you solving with the product? What benefits have you realized?

We use SendGrid to deliver notification emails from various systems and websites. We have saved countless hours by using SendGrid instead of setting up our own SMTP servers.

SendGrid review by Adam H.
Adam H.
Validated Reviewer
Verified Current User
Review Source

"Transactional Godsend"

What do you like best?

Sendgrid drop in EXIM replacement for Cpanel servers, we use Send grid as a mail provider for all smaller servers transactional mail. This takes away new/young IP mail issues for smaller businesses. Thus far mail gets delivered to all the major providers without a problem.

What do you dislike?

Not being able to View a particular mail in reporting functions, We used to use Mandrill which had the ability to view a mail of which had failed/rejected, this was very much used when tracking problems.

Recommendations to others considering the product

Cpanel EXIM replacement

What business problems are you solving with the product? What benefits have you realized?

Server side mail sending, taking away young IP reputation hinders of sending mail .

SendGrid review by Bethany M.
Bethany M.
Validated Reviewer
Verified Current User
Review Source

"Dead simple"

What do you like best?

SendGrid is as simple or as full-featured as you want it be. I'm just using SendGrid to send transactional emails from my application, and SendGrid made it incredibly easy to send out white labeled emails.

What do you dislike?

I wish that the activity field had more information - for example, I'd like to see specifically what the body of a delivered message was or which link it was that a user clicked.

Templating could be improved drastically. I wish that there was some sort of CSS inlining feature, like mailchimp has. For example, I wish I could pass in a body message with several classes applied to elements throughout, and SendGrid would then replace that class with the inline styles associated with that class.

Recommendations to others considering the product

For a really simple quick implementation, just use SMTP. I was able to configure the SMTP settings in 2 of my applications to use SendGrid and it was a very painless process.

What business problems are you solving with the product? What benefits have you realized?

I was having trouble configuring Postfix on my servers and emails were going to spam. Since I switched over to SendGrid, emails are whitelabeled and users are no longer having issues getting their emails.

SendGrid review by Ashley J.
Ashley J.
Validated Reviewer
Verified Current User
Review Source

"Very polished product easy to use and very informative when you want to generate the information."

What do you like best?

I like the analytics part where i can see n which link the recipient has clicked and on what time how many mails has been shoot to the same email ID best software for automation.

What do you dislike?

I dont no how it gives click i get more clicks than opens sometimes and i cant see that many traffic on my website.

Recommendations to others considering the product

Overall good product does exactly what is to be done. good for all size companies. An affordable product

What business problems are you solving with the product? What benefits have you realized?

Marketing

SendGrid review by Dan G.
Dan G.
Validated Reviewer
Verified Current User
Review Source

"Solid email service provider"

What do you like best?

Sendgrid has a great, speedy, easy-to-use API for sending emails that's easy to integrate into any application.

What do you dislike?

Setting things up for sending a lot of email can be confusing: setting up domains, keys, IP addresses, DNS entries, etc.

What business problems are you solving with the product? What benefits have you realized?

SendGrid allows our company to send hundreds of thousands of notification emails to customers each month. Speed and delivery are what's important to our users: getting the e-mails immediately, and in their inbox not a spam folder. SendGrid has consistently delivered on those needs year after year, and quite affordably!

SendGrid review by Dan P.
Dan P.
Validated Reviewer
Verified Current User
Review Source

"Perfect for a small business like ours!"

What do you like best?

Sendgrid makes it easy for a person to create nice looking emails and send them out in a targeted way!

What do you dislike?

I think they could offer more in the way of analytics but they do offer a good base!

Recommendations to others considering the product

I think this is worth a try if you're just starting out. I think Sendgrid is going to be a big player in the future!

What business problems are you solving with the product? What benefits have you realized?

We link up with customers that don't live in the immediate area or haven't visited in a while and let them know about current sales.

SendGrid review by Khushboo V.
Khushboo V.
Validated Reviewer
Review Source

"Sendgrid is better for business emails not for general emails "

What do you like best?

Its a easy system and ready to start by sending an emails to all customers. Basic editing tools like email templates and other editors is good. A nice platform for business marketing and sales purpose.

What do you dislike?

Pricing plans are very expensive with SendGrid. The service is substandard, especially with regard to marketing emails. The support is even worse. They have a few nice fringe features but the core features that you need to get work done are not well developed. Click tracking is not very useful. the stats also get messy if you are not always exporting an reimporting your recipient lists.

Recommendations to others considering the product

Dont use it without training of this tool. Go for the training first.

What business problems are you solving with the product? What benefits have you realized?

Importing feature is not easy to use, so we faced many difficulties while using alots of features.

SendGrid review by Pauline S.
Pauline S.
Validated Reviewer
Review Source

"Easy To Use, Basic Marketing Features"

What do you like best?

It is a simple system to jump in and start sending emails. The WYSISYG is good for basic editing. High level reporting is also easy to read and access.

What do you dislike?

For marketing purposes, there are not enough capabilities or level of detail provided. For example, I can't see or search my contacts by any tag or category, only by their email, itself. Segmentation is absolutely horrible- isn't set up in an intuitive manner and doesn't work most of the time. Support I give at B. I've always been able to reach someone via their chat (great) but the person on the other end of the conversation hasn't always been so knowledgeable or timely with their response.

Recommendations to others considering the product

Until they improve and enhance their marketing suite, should be used for basic sending of Marketing emails only.

What business problems are you solving with the product? What benefits have you realized?

Marketing email blasts, newsletters, etc.

SendGrid review by Dallas H.
Dallas H.
Validated Reviewer
Verified Current User
Review Source

"Very helpful so far..."

What do you like best?

Their team's eagerness to get us on-boarded and help in testing. As a startup, they gave us a very generous discount to take their complete product for a test drive for a year.

What do you dislike?

The UI can be a little glitchy at times in the campaign builder. Not bad, but little problems can make it frustrating.

What business problems are you solving with the product? What benefits have you realized?

We use sendgrid primarily for their transactional email. I work with the Dev team to define events and triggers, and design the emails myself. While I can't claim to understand all that goes on behind the scenes, I've been told that their framework has been very easy to integrate with, and designing the email has been a breeze.

SendGrid review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Saddened I didn't try this earlier"

What do you like best?

I really enjoy the poiwer of sendgrid. We converted from mandrill, and have been nothing short of ecstatic. We custom brand the sending domain and user interface. The API is excellent, and a drop in replacement with excellent documentation. The tracking and stats facilities are excellent, and more powerful than we can imagine. We have several user identities with varied levels of access to the service.

What do you dislike?

The main sendgrid website is a little hard to navigate, but this isnt an issue with the app itself.

Recommendations to others considering the product

SendGrid is the answer for transactional emails. Don't even bother looking elsewhere.

What business problems are you solving with the product? What benefits have you realized?

We use this for our transactional emails, and have realized that sendgrid provides powerful tools for analysis of delivery of transactional and marketing emails. The unsubscribe feature is excellent, and ensures we remain CAN-SPAM compliant.

SendGrid review by <span ue="safe-name" data-safe-name-id="b0f50d88-1fd3-4874-b73c-3c74b9589c55">J. Adam P.</span>
J. Adam P.
Validated Reviewer
Verified Current User
Review Source
" itemprop="name" />

"Transactional Email Success"

What do you like best?

We've used sendgrid for quite some time for transaction emails. Works well, reporting is accurate, and we rarely have any technical issues.

What do you dislike?

I'd like a better user interface for email marketing campaigns. At this time, I prefer another platform for marketing emails vs. transactional emails. A more intuitive HTML editor and inbox preview function would take sendgrid to the next level.

Recommendations to others considering the product

Do your research and determine what features are important to you. If you need to manage security settings, SPF records, DMARC records, etc. Sendgrid knows their stuff. If you need simple, intuitive email marketing, you might be better off with a simpler platform.

What business problems are you solving with the product? What benefits have you realized?

Clilent engagement. It is nice to be able to track and view trends on email data.

SendGrid review by User
User
Validated Reviewer
Verified Current User
Review Source

"SendGrid is pretty awesome!"

What do you like best?

We use SendGrid for the purpose of sending out automated emails to customers. Welcome emails, weekly summary emails, etc. A great platform for both sales/marketing and developers to work together on.

What do you dislike?

While I like the graphs and the basic data SendGrid provides for users to see how well emails are performing, there could be more customizable views available. That would help in really getting more granular with the data.

Recommendations to others considering the product

If you need to launch automated emails, this is an excellent platform for this, and customer service has always been readily available.

What business problems are you solving with the product? What benefits have you realized?

SendGrid allowed us to finally launch automated emails, taking away lots of the laborious work we were doing in sending emails out one by one. For the purpose of sending out automated emails to customers, SendGrid is much more user friendly than other platforms we've tried.

SendGrid review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Sendgrid is great for bulk email sending"

What do you like best?

The api's are fast and have had zero issues. The system is pretty solid for off the shelf to make sure we get great deliverability of our emails.

What do you dislike?

I have had trouble getting answers for what would be described as complicated technical issues as it relates to email deliverability. For example, you manage your own IP's but found it difficult to resolve issues if you got on a blacklist or were trying to get whitelisted / IP certified by a 3rd party. This is is specific to our use case, but would love to see an option to talk to a super senior engineer to help us solve these issues as we are not an email company but sometimes have to be to solve these issues.

What business problems are you solving with the product? What benefits have you realized?

We don't use the marketing emails product currently.

SendGrid review by Russell S.
Russell S.
Validated Reviewer
Verified Current User
Review Source

"Great for transactional email"

What do you like best?

Transactional email service is top notch. Lots of options for sending including the ability to delay sends and replace variables in email. Reliable delivery and options to ensure that you can brand your links.

Simple one-off marketing campaigns are great.

There is a solid design tool for emails for folks not comfortable with coding their own.

What do you dislike?

Needs better support for logic and looping in email code.

Drip campaigns aren't supported.

Recommendations to others considering the product

Great service. Solid delivery

What business problems are you solving with the product? What benefits have you realized?

We send transactional email to customers to encourage reengagement and to facilitate communication. We have had great open and click through rates resulting in a better customer experience and better engagement numbers.

SendGrid review by User
User
Validated Reviewer
Verified Current User
Review Source

"SendGrid: A practical tool for email marketing"

What do you like best?

As a support team member, I use sendgrid to verify email send outs. Its easy to see if the person has opened, received, clicked or not received the email. This way we know for sure what is happening to our automatic email sendouts.

What do you dislike?

There's not a lot to dislike about sendgrid. Perhaps when emails are dropped, there could be a better explanation as to why it was dropped and what we can do about it. I had to ask their (great) live chat support for help about it.

Recommendations to others considering the product

Use their great live chat support

What business problems are you solving with the product? What benefits have you realized?

We are able to track and report on email send outs. There is no more ambiguity. We know exactly when and to whom the emails are being sent and if they are being received, clicked and so on.

SendGrid review by Adam A.
Adam A.
Validated Reviewer
Verified Current User
Review Source

"Pixel Perfect ESP"

What do you like best?

- Campaign editor, clean, simple and easy to use.

- Lots of rules for segmantation of email lista.

- Clean, Pixel Perfect design of dashboard.

- Analitics.

What do you dislike?

Well I dislike that there is no built-in autoresponder to create campaigns with sequence of emails. Sth that is must have for me nowadays.

What business problems are you solving with the product? What benefits have you realized?

Could be easily integrated with SMTP API so I use it as email provider for my blogs (integration with WordPress)

SendGrid review by Jennifer L.
Jennifer L.
Validated Reviewer
Review Source

"SendGrid wasn't as intuitive as I needed"

What do you like best?

I liked that SendGrid easily worked with the database needed to pull data for the subscribers.

What do you dislike?

I managed weekly emails that would go out to two different lists of clients. The problem I had came from the inability to differentiate the analytics of if someone was opening one email or the other. I need the extra data to

Recommendations to others considering the product

If you need very detailed analytics, there are better and less expensive tools out there, however, SendGrid is likely more Dev friendly when it comes down to it.

What business problems are you solving with the product? What benefits have you realized?

It was a solution to sending out weekly emails. The only benefit that I am aware of, as a marketer, was the ability for it to link to a database easily.

SendGrid review by Ashley D.
Ashley D.
Validated Reviewer
Verified Current User
Review Source

"Fantastic for transactional emails - marketing emails are improving"

What do you like best?

Fast and easy to use for transnational emails. Very rarely any downtime which is important for our business.

What do you dislike?

I feel like their support could be better. Live chat often takes a LONG time and their marketing product doesn't quite stack up against some of their competitors.

Recommendations to others considering the product

Evaluate your needs for transactional vs marketing emails and then make your decision based on that.

What business problems are you solving with the product? What benefits have you realized?

Email automation - moved from custom in house

SendGrid review by Corrin L.
Corrin L.
Validated Reviewer
Review Source

"Simple and powerful but quite expensive and only 99.9% reliable"

What do you like best?

Easy to use. There's simple libraries or you can use SMTP.

What do you dislike?

Not entirely reliable. I've had them stop valid deployments because of concerns around spam; I've had: multiple instances where their engine slows to a crawl for unknown reasons before speeding up again; complaints that links don't work (link tracking server occasionally down for a few seconds); no emails deployed for a period of six hours.

I use Sendgrid instead of SES or my own server because it is supposed to be rock-solid. It's just not quite good enough.

Recommendations to others considering the product

Sendgrid is heading towards ease of use rather than volume. For people looking to get say 100k emails out a month quickly and easily it is ideal. For people sending millions of emails a month you are probably better looking elsewhere.

What business problems are you solving with the product? What benefits have you realized?

Reliably deploying emails on behalf of our clients. We developed a smart customer messaging engine (CME) and have a lot of experience around marketing journeys and maintaining customer conversations, but we wanted to stay away from operational delivery. Using a third party for delivery means we do not need to develop the reliable infrastructure needed in operational management.

SendGrid review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Simple and pleasant to use"

What do you like best?

Every time I had a question I was quickly able to get a hold of an Account Manager on the phone or a response via email. Also, the interface was easy to use. Mostly, the reporting was excellent. They offered plenty more options such as domain delivery which are not included in other email service providers.

What do you dislike?

I disliked navigating the interface. I found it confusing at times using the marketing tools. Also, tried to get transactional emails going but they were in the middle of a change to a new software for drip campaigns so they only had a beta version available that was difficult to set up.

Recommendations to others considering the product

Better explanation on implementing and working with some of your features.

What business problems are you solving with the product? What benefits have you realized?

We are trying to drive more traffic through email and have the traffic fill out our lead forms. Emails are a tough way to do this since click through rates have been really low but targeting previous consumers who have opened emails is helpful. Also, subject lines and using the reporting to target domains that are working better.

SendGrid review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great and simple for distributing mass emails. "

What do you like best?

The ease of editing email templates and ability to edit & segment marketing lists as needed.

What do you dislike?

I wish it would easily integrate with more CRM systems and allow for marketing automation. In addition to being able to link more events with Zapier.

You aren't able to see a recipients actions throughout their lifetime based on email address. So I can't open open John Doe and see all the emails I send him and which ones he opened and clicked.

I'm also not a big fan that the "send" button is right next to the "save" button. I've definitely sent a communication out to contacts on accident before.

Recommendations to others considering the product

Its great for a simple, large scale email marketing distribution if you aren't looking to get to specific based on contact's interactions with the emails.

What business problems are you solving with the product? What benefits have you realized?

Looking for a solution to send emails to a large group of people and have performance indicators available immediately. I use it to send mass email communications for our blog posts and webinar events. I also just discovered the WordPress plugin to allow for subscribers to automatically be subscribed to a certain list. It would be nice to have the ability to edit the form fields in the plugin and have multiple forms in order to subscribe to different marketing lists.

SendGrid review by kai c.
kai c.
Validated Reviewer
Verified Current User
Review Source

"Sendgrid made it easy"

What do you like best?

Had been looking for while for a product robust yet intuitive enough to train a team of 5 junior CRM agents at my company. Sendgrid made it easy

What do you dislike?

No much at the moment, still early days but enjoying finding new sections as i go along

Recommendations to others considering the product

The live chat support is great and very knowledgable

What business problems are you solving with the product? What benefits have you realized?

Segmentation and using the tool as a logic center for the campaigns

SendGrid review by Michael B.
Michael B.
Validated Reviewer
Review Source

"Amazing for more than a year now. Pretty easy to integrate and secure as well"

What do you like best?

Using SendGrid is a breeze. its very easy to use. Their documentation has grown from the first time i interacted with it. Its now easy and more faster to find information on how to integrate and actual integration. I advocate for security and the introduction of the 2FA was good.

What do you dislike?

I have no complaints for the services provided. amazing so far.

Recommendations to others considering the product

What are you waiting for? sign up today

What business problems are you solving with the product? What benefits have you realized?

SendGrid gives me the ability to send out emails and also get analytic at the same time. No other integration gives you out of the box features. Exactly what i was looking for. I have more clear knowledge of my deliveries and failures

SendGrid review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"SendGrid Marketing Campaigns has potential"

What do you like best?

SendGrid is definitely geared toward a B2B client like me. I frequently upload lists from events we participate in and it doesn't block them like some other platforms I've tried. I like the segmentation options in the lists. Templates are all responsive. Sending is quick and I get good stats on the overall campaign. I can automatically delete the records that have hard bounces.

What do you dislike?

Many things - but I've given feedback and I know they're working on them!

1) Can't change a contact's email address! If someone changes their address you have to delete the contct record and create a new one

2) Campaign info at the contact level is non-existent (ie I can't look at a contact record ano know what they've done for a specific campaign)

3) You can't sort or limit by date in the activity reports (shows you who did what kind of activity - open, unsub, click,etc)

4) If you're not an HTML pro customizing the templates is difficult.

5) Can't send a test email of the text version

6) If I need to send a campaign to a couple additional people I have to clone the campaign and create a new list with just those 2 people

7) Doesn't integrate easily with Salesforce so I have to manually add or upload new records

What business problems are you solving with the product? What benefits have you realized?

Weekly email sends from a small startup software company.

SendGrid review by Paddy C.
Paddy C.
Validated Reviewer
Verified Current User
Review Source

"Great Product and Service Support"

What do you like best?

Loads of functionality and Analytics. Well priced as well

What do you dislike?

They do have lots of blacklisted IPs in their shared IP pools. I think it has to do with our sending habits putting us into their lower tier pools, but our business model requires it. We have a good internal reputation with them, so more transparency on what pool we are in and why would be helpful...

What business problems are you solving with the product? What benefits have you realized?

It provides us with a cost effective delivery method for our platform

SendGrid review by Dan O.
Dan O.
Validated Reviewer
Review Source

"Easy to implement transnational emails"

What do you like best?

Reliable and robust transaction or promotional emails at a very inexpensive price point.

What do you dislike?

If you run into reputation issues your account is burned, notifications of problems are not sent automatically.

Recommendations to others considering the product

Be mindful that whilst support is provided, it can be a little unhelpful if you run into reputation issues through no fault of your own.

What business problems are you solving with the product? What benefits have you realized?

Extremely cheap email at an enterprise scale.

I've also used it for CCTV emails and server correspondence.

SendGrid review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"They fixed what wasn't broken"

What do you like best?

Clicktracking: seeing, in real time, who's received, opened, and clicked on the link in my email campaigns

What do you dislike?

New UI: They recently overhauled the campaigns and contacts UI, for the worse. Both have tiny text that's hard to read, the action buttons aren't intuitive, and with the contact page, you have to scroll down to view all contact lists...half the time, I have to reload the page multiple times to view all pages. Also, service is TERRIBLE -- they're normally not answering their help line, and always "send this issue to the escalations team", when it should've been triaged there in the first place.

What business problems are you solving with the product? What benefits have you realized?

Sending out very large email campaigns; tracking email delivers/opens.

SendGrid review by Sazzad Hossain S.
Sazzad Hossain S.
Validated Reviewer
Verified Current User
Review Source

"The best Transactional Email sending service ever!"

What do you like best?

I am very much love their White-label facilities. While signing up. They have given free credits to sending transactional emails to my companies clients.

Sending emails within my own companies sub domain name and it provides more trust for me and my clients.

SendGrid has great tracking facilities. It provides open rate, email opening, clicking the link and not open rates also. Also peoples can easily unsubscribe from my Transactional Email lists if they are not willing to receive any email from us.

SendGrid has API system that i can enable to send emails from Web or hosting services that are not support SMTP ports. Also they provide adding several API key's for separated projects and can identify which API was assign for separated projects.

One most feature i love very much that, they have Multiple User Credentials facilities. It means i can add multiple username / SMTP usernames for multiple projects. SendGrid is the great for their features. I can add several / multiple SMTP usernames for separated projects. And also can give them permission for usability. It means i don't have to create several SendGrid accounts for mine. Just one account can do all the things for me and my company.

While sending emails, i can receive instantly into my inbox. I have tested in my development environment and web server too. Both sector has fast enough features that receive the email instantly. Wondering that their emails are not reserved at QUEUE !

What do you dislike?

SendGrid has more advantage then dis-advantage to report for it. Their service is very much high and no need to report for dislikes... I have been using since 2 years and never found any major bugs or problems to communicate.

One thing must have to say that, their new website design confuse me sometimes. Because i had well experience in previous version web design and have to learn many thing from the new design. I believe this is not dislike but confusing to use from older version to new version of design.

Recommendations to others considering the product

SendGrid is free to use for personal users. You will receive free Email sending credits once registered. You can try their services within these credits.

If your business grows, you can simply order for more credits. SendGrid provides month to month credits and you don't have to worry for extra charges.

Once you register, you will get API based email sending facility, Multiple SMTP accounts in one primary account. You can track your transactional email sending as well. You can use Web Hook features to send and track emails from web based program. You can enable white label feature that will be help your customers to identify that emails was sent by your company/ company domain name.

SendGrid will help you to grow your business very quickly. SendGrid will cover your all the transactional email sending needs and you don't have to stay with your manual email sending system.

Try today. SendGrid is free to use. You don't have to pay for the services unless you decided to buy more credits.

What business problems are you solving with the product? What benefits have you realized?

SendGrid solves many of business problems that uncountable. Imaging that they services is very much lightweight and light-speed to use. Our customers received emails within seconds when sending from web features as like Invoices, Latest features. Billing Due's etc.

Their Whitelabel feature is very much good to use. I can enable domain and email address in Whitelabel and our customers can see that emails are sending from our domain names. That grow more trust. Because of high rate of spam or phishing emails. Whitelabel is the great solution for business owners.

We can track our sending emails. We can track the open rate and link click rates. Also can understand that which emails are bounced and we communicate with our clients manually.

Their unsubscribe facility is very good feature for our clients. If any clients would like to stop receiving emails from us, just clicking the link to unsubscribe and they are removed from our list. So that, we don't have to monitor for unsubscribe reports.

SendGrid review by Nal K.
Nal K.
Validated Reviewer
Review Source

"A one-stop shop."

What do you like best?

I love the ease of configuration when integrating SendGrid with our in-house or 3rd party applications. In addition to that, SendGrid has proper Feedback loops set up, which allows us to scale our operations accordingly.

What do you dislike?

It can be difficult to really get the answers you need when you need them with send grid because their UI has so much available to it.

What business problems are you solving with the product? What benefits have you realized?

We use SendGrid to send emails from various 3rd party and in-house platforms that require an SMTP server in order to work. SendGrid has great Feedback loops set up and this allows us to scale our email campaigns accordingly.

SendGrid review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Reliable product. zero lags "

What do you like best?

Sendgrid does what it says and we are using software for more that 2 years without any issues with their services

What do you dislike?

There is nothing to dislike in this software it just improves by time, but it needs to improve its mobile support for android.

Recommendations to others considering the product

it is butter smooth and works fine without any lags, but it is not free it comes with a price.

What business problems are you solving with the product? What benefits have you realized?

we can connect to our client and end customer to solve his technical queries instantly via teamviewer, we can hold meetings and training remotely with no issues. we can even transfer files with connected user, unattended access is also a biggest feature which provides convenience of setting a password.

SendGrid review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great for transactional emails, not so great for marketing"

What do you like best?

SendGrid Support is generally pretty good, with quick and helpful responses. The API is also good and allowed us a lot of flexibility in using the product. The email templates available are excellent and free of charge. It is also a good, cheap option for smaller organisations with less budget to play with.

What do you dislike?

The Analytics tools are very difficult to use or to get any insight from - they're very much set up for transactional emails rather than marketing email campaigns.

What business problems are you solving with the product? What benefits have you realized?

SendGrid allowed us to get set up with our transactional emails, and later to overhaul the design of our marketing emails.

SendGrid review by Iman H.
Iman H.
Validated Reviewer
Verified Current User
Review Source

"Platform which depends on your sending habits"

What do you like best?

Dedicated IPs

Easy of Use

Whitelableing domain and IP

Good Support

Inbox Placement

What do you dislike?

Slow website

Confusing Panel

Medium pricing

Non flexible invoices

I think customer success team must answer emails faster

Recommendations to others considering the product

High volume senders must use dedicated IPs. So control of reputation is with themselves.

All in all, users with more than 100K emails per month, use must buy dedicated IPs.

What business problems are you solving with the product? What benefits have you realized?

We could run email marketing campaigns with dedicated IPs. We have a full control over our reputation as an email marketer.

I comparison to other email services, I will recommend SendGrid. It is something that you can rely on them.

SendGrid review by Joey D.
Joey D.
Validated Reviewer
Verified Current User
Review Source

"Great for batch email/newsletter"

What do you like best?

The new Sendgrid “campaign” tool makes sending newsletter and batch email easy. The platform is user friendly and clean. I also love the "wysiwyg" HTML Editor!

The average marketer will, without a doubt, find what he is looking for with Sendgrid for a price that makes sense.

What do you dislike?

I used to love the "Legacy Newsletter" and now it is gone... On the other hand, Campaign is great!

Recommendations to others considering the product

Just try it. I know that the price is a little high, but it worth it.

What business problems are you solving with the product? What benefits have you realized?

Let me send email to my contacts easily, have a nice HTML editor and the reports are on point!

SendGrid review by James W.
James W.
Validated Reviewer
Verified Current User
Review Source

"SendGrid is second to none for eMarketing needs"

What do you like best?

We've been transitioning to SendGrid over the past several months, and it has been everything we hoped it would be and more. The ability to manage unsubscriptions from campaigns is more effective than our previous vendor, and the management of users who forward campaigns to others and how this won't affect the initial user is a very pleasant aspect of our increased usage of eMarketing.

What do you dislike?

Sending more than 100,000 emails has a steep price attached to it at face value.

Recommendations to others considering the product

Start your implementation with realistic expectations, and negotiate your rate. SendGrid will work with you to provide a service that fits your needs.

What business problems are you solving with the product? What benefits have you realized?

We previously experienced a lot of complaints from users who forwarded a campaign, and the individual they forwarded it to unsubscribed, which in turn unsubscribed the initial user. But SendGrid has fixed this. The introduction of Threads will save us a lot of time and effort, as well.

SendGrid review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Do any humans work at this company?? short-sided way of treating customers"

What do you like best?

nothing... I ran a campaign... and it shut down AS I was sending...

no explanation... no report...

I used their own blog post which shows links to check the status of your website

and mine passed with no issues...

so still confused why this happened... and what the decision was based on.

What do you dislike?

Obnoxious company culture... no humanity

No transparency with their decisions...

rude, cold way of interrupting service...

no one has replied to my complaint, despite trying to reach them a few times

and this kind of behaviour will not have it impact their business?

Recommendations to others considering the product

they will let you waste hours building out a campaign... only to run it and then close your account with absolutely no explanation. no one will even respond to you.

What business problems are you solving with the product? What benefits have you realized?

just sending some emails in bulk

no big deal...

do they think they are rock stars that they can treat customers this way?

SendGrid review by Bobby S.
Bobby S.
Validated Reviewer
Verified Current User
Review Source

"The best transactional email product out there"

What do you like best?

I like the reliability of the product as well as the clean interface. I like that the developers like it.

What do you dislike?

I don't love it as a marketing tool YET. I think it could be a super powerful marketing platform.

Recommendations to others considering the product

Get your engineering team onboard!

The email templates aren't so good, so HTML email experience is a huge bonus with SendGrid.

What business problems are you solving with the product? What benefits have you realized?

We're solving transactional emails and user touchpoints.

SendGrid review by Peter J.
Peter J.
Validated Reviewer
Verified Current User
Review Source

"Sending with SendGrid"

What do you like best?

Sendgrid has a really nice dashboard and automatic tracking for links, clicks and google analytics. Way better than most competitors out there and I don't need to write some intergration code this.

What do you dislike?

The setup takes time. Usually with other mail providers I can instantly start sending emails. Mandrill also has really nice starting tutorials.

Recommendations to others considering the product

If you have enterprise clients and definitely need whitelabel solutions then sendgrid is the best for you.

What business problems are you solving with the product? What benefits have you realized?

We are solving customer engagment and employee enggagement. We use a lot of mails to engage our users in our client systems. We employ gamification mechanics and we need to send people the scores and rating on a regular bases and what better way then email. We also use it internally to send our clients emails and updates.

SendGrid review by Bharat S.
Bharat S.
Validated Reviewer
Verified Current User
Review Source

"Solid smtp provider with programmatic access, very useful for internal communication"

What do you like best?

We use Sendgrid as smtp provider for our internal team communication emails. It is a horrible task to maintain your own mail server in today's scenario where mail providers easily mark large volume email senders as spam.

We like it because

1. Subdomain groups - Subdomains can be configured as sub-users with their own administrator and limited access to that subdomain only. This is useful for us in maintaining distinction between different internal teams.

2. Web / Smtp API - Web hooks easily allow us to send automatic notification from different applications via REST API calls. It is very easy to write ad-hoc script for doing repetitive tasks.

3. Template - We have a lot of customizable templates stored in SendGrid with some parameters, which are used for a lot of tasks, from welcoming new hires to talking about a new release.

4. Ping on open - Their embedded pixel trackers get triggered when someone opens an email, so it is easy to understand whether someone has actually received the notification and can be called if necessary.

What do you dislike?

1. Ping on open doesnt always work, in older email clients or if the tracker pixel was blocked. It is not a definitive thing.

2. Unsubscribe option always there - We really don't want to have the automatically inserted unsubscribe option always present in the emails, for our internal emails. We had to work around it, its still a point of frustration sometimes when someone inadvertently does so and the system stops sending them further mails.

Recommendations to others considering the product

SendGrid is really great if you want to do programmatic stuff with email. They let you send emails via web api as well as smtp calls. We have always preferred the former as it is much easy to do, even with corporate proxies.

Also, one thing we are playing with internally is their "Parse on incoming mail" feature where you can do natural language processing or even just add simple commands to trigger something automatically or forward it to the correct person.

What business problems are you solving with the product? What benefits have you realized?

We use SendGrid to send internal team emails and provides a very natural communication platform for everyone. Although everyone has company email, we understand that most people are not going to check it often, so we ask them to also add their personal email, which is also notified when really needed.

All teams have their own subdomain for email and also the root domain is used for company-wide notification. Think of it as a chat messenger, only without any real chat server. It works really well for us as we dont have to put everyone in another superficial chat application and it really works everywhere.

The total cost incurred is so low that it is almost laughable - less than 10 dollars per month for upto 40,000 emails. Sendgrid has been a real godsend to us.

SendGrid review by Jonathan Y.
Jonathan Y.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Send email without fiddling with DKIM, SPF, etc"

What do you like best?

You can spend a few days setting up your own email server, reverse DNS, keep the server patched, customizing, deal with domain keys/sender protection framework... Or you can just sign up for SendGrid in 30 seconds and start sending emails right away. It's pretty cheap too, particularly for low-ish volumes (though our use case might not be typical, since we're just using it for general email service rather than for marketing purposes). I haven't had any issues with it, it just works well.

There's nifty features like tracking bounced emails, but I haven't used those.

What do you dislike?

Everything seems to work pretty well, though I'm perhaps not particularly demanding.

Recommendations to others considering the product

Just give it a try - it's pretty cheap, so why not? It sure beats setting up an email server manually, you don't have to worry about patching or about your mail getting through. The other features look nice, too, though we just haven't had a need for them in our use case.

What business problems are you solving with the product? What benefits have you realized?

I just want to send email. SendGrid lets me send email. I don't have to set up a local server, I don't have to fiddle with anything. It just works.

SendGrid review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Not on par with the competition"

What do you like best?

Nothing that I liked particularly, we started using the Sendgrid Marketing tools because we are Sendgrid API users, so it made sense to have everything in the same platform.

What do you dislike?

The pricing model is not good if you have large subscriber lists that you contact frequently, as they charge $10/10k contacts. Any decently sized ecommerce platform will struggle to justify the cost of idle subscribers in Sendgrid.

Also the tool is not very sophisticated in terms of A/B testing, timezone split of sends etc - overall a pretty immature product for the price.

Recommendations to others considering the product

Adopt it if your contact list is small and you don't have complex requirements like AB testing, multiple languages, multiple timezones, and complex segmentation of contacts.

What business problems are you solving with the product? What benefits have you realized?

We use this tool for all marketing emails.

SendGrid review by paco e.
paco e.
Validated Reviewer
Verified Current User
Review Source

"Good for startups"

What do you like best?

We are a startup that can't spend a lot of money, the free plan it's perfect for us also they haver very simple and powerful tools.

What do you dislike?

You have to dig into documentation for some tasks when using the api

Recommendations to others considering the product

Read all documentation

What business problems are you solving with the product? What benefits have you realized?

We are new, so our domain doesn't have reputation on internet, we can reach more people sending email with sendgrid

SendGrid review by Jason S.
Jason S.
Validated Reviewer
Verified Current User
Review Source

"Great Cloud email service provider"

What do you like best?

Easy to integrate with drupal site for transactional emails. Marketing campaigns are very easy to set up and Sendgrid is improving tools for the marketer. Much better than CC or other charge by lists size ESP

What do you dislike?

to get support sometimes feels like you have to jump through hoops if you issue is pressing and time critical.

What business problems are you solving with the product? What benefits have you realized?

Keeping our servers free of sending the emails is key for us.

SendGrid review by Ravi P.
Ravi P.
Validated Reviewer
Verified Current User
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"Mos professional Email Marketing tool"

What do you like best?

I liked the way the templates are pre-designed giving it a professional look. The recipients are bound to read your emails.

What do you dislike?

Sometimes the data entering process seems tedious. Can be much smoother

Recommendations to others considering the product

If you are a professional company planning to send useful emails to your subscribers, you should definitely consider SendGrid over other tools.

What business problems are you solving with the product? What benefits have you realized?

Sending bulk emails are now a smooth ride.

SendGrid review by John Frank R.
John Frank R.
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Verified Current User
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"Fast & Furious Email Marketing"

What do you like best?

I like the customer service and the backend user interface and design templates. So far the design piece has been the best I've seen to date

What do you dislike?

Difficult for beginners to catch on, but I'm just being picky. When a newbie logs in, it looks intimidating and the learning curve is a little longer.

Recommendations to others considering the product

Make sure you have your list segmented.

What business problems are you solving with the product? What benefits have you realized?

Staying top of mind with our customers, and easier to segment our database. This is important for us since our customers financial situation is always changing.

SendGrid review by Oliver T.
Oliver T.
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Verified Current User
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"Easy to use, nearly perfect!"

What do you like best?

I really enjoy the simple template and ability to customize our emails

What do you dislike?

At times many of the emails go directly to people's spam folders, which is counter productive to our email campaign

Recommendations to others considering the product

Again, it's a great one-stop solution to outbound marketing emails, but until they fix the issue with recipients having the emails go to spam, it needs work

What business problems are you solving with the product? What benefits have you realized?

Outbound marketing in a one stop solution

SendGrid review by User in Internet
User in Internet
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Verified Current User
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"Useful, cost-effective tool for email scheduling"

What do you like best?

I like that SendGrid allows me to save a large number of contacts for a relatively low price. It is fairly easy to use overall and their customer support is quick and reliable.

What do you dislike?

I find that some of their features are not particularly intuitive, like how to transfer contacts into a list or segment. Their formatting can sometimes be difficult to alter as well.

Recommendations to others considering the product

The price is right and it is relatively easy to use. I recommend.

What business problems are you solving with the product? What benefits have you realized?

We have been able to easily send email campaigns without help from our technical team.

SendGrid review by Fayimora F.
Fayimora F.
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"Still trying out Sendgrid"

What do you like best?

I am currently setting up a few handlers for sendgrid but so far, it seems like they have a stable system which is good. A lot of the big companies use them which gives me a certain level of comfort.

What do you dislike?

I think the documentation can be a bit terse sometimes. They seem to have different terminology for things that could have been explained much more easily. They also don't have some basic functionality easily accessible. For instance, I can't create a list and get a url to use on a subscription form with little to no coding. This is very possible with some other competitors but then again, sendgrid is mainly for transactional emailing so we can't complain, yet!

Recommendations to others considering the product

We are still in the trial stages so it will be hard to recommend this product to anyone at the moment. Heads up though, the documentation is a bit annoying.

What business problems are you solving with the product? What benefits have you realized?

We are solving delivery logistics. Transactional emailing is a part of every business so there are no obvious benefits to using sendgrid at the moment. Perhaps having sendgrid manage all the shenanigans that comes with setting up a transactional emailing system is the main advantage. We can focus on our business logic and not emailing logic.

SendGrid review by User in Marketing and Advertising
User in Marketing and Advertising
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"Excellent email marketing Platform!!!"

What do you like best?

I love the navigation and ease of use as well as the customer service that tells you exactly how to operate this software solution. I found the platform to allow me to learn quickly as the layout is logical. The price is very competitive and also the solution allows most companies to run a whitelabel service on it if you have more than 1 client if you are an agency. The reporting part of the software is very detailed and can provide a great level of intel for you and your clients. So outstanding and also A/B testing can be very useful when trying to learn the best way to target your customers. I would ty this platform first before any other and you will see how easy it is to use and benefit from.

What do you dislike?

I found very little things to dislike about this product. If anything I would like the system to be able to integrate with certain CRM systems.

Recommendations to others considering the product

Highly recommend this platform as it will change and streamline your emailing workload.

What business problems are you solving with the product? What benefits have you realized?

I am solving my problems by using this software to communicate effectively with their brilliant level of authentication that allows more emails to get through to the intended recipient using DKIM settings and so forth. Also the cost again provided me with a platform that would fit in with my budgets that other systems would be too expensive to do.

SendGrid review by Dave A.
Dave A.
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Verified Current User
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"Good experience with lots of potential "

What do you like best?

Their pricing and the ability to send emails through SMTP.

What do you dislike?

It’s confusing and a little difficult to understand all of the functionality. I’m not a technical guy and I find some of the documentation too technical.

Recommendations to others considering the product

Pricing is much better than other email providers and there’s lots of functionality.

What business problems are you solving with the product? What benefits have you realized?

Ability to send emails to a large email list.

SendGrid review by Audrey M.
Audrey M.
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Verified Current User
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"Great service with few bugs"

What do you like best?

SendGrid offers reliable deliverability and is easy to use. When there are issues, which is pretty rare, the support is good.

What do you dislike?

Sometimes send/receive records are not present in the log, and we once had emails delayed several hours by a bug.

What business problems are you solving with the product? What benefits have you realized?

Deliverability on emails from our website and internal mobile application.

SendGrid review by Alison Rivera, D.
Alison Rivera, D.
Validated Reviewer
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"Essential in my email marketing!"

What do you like best?

The layout and overall design of the emails and the analytics options and information is great!

What do you dislike?

i guess things seem a bit "clunky" at first until you get the hang of the difference between designing in the templates versus the campaigns.

Recommendations to others considering the product

we love it! i dont have much experience with other email marketing programs but this one works great and gives you plenty of insights into the performance of different campaigns and emails and the settings are great. The A/B tests are very insightful.

What business problems are you solving with the product? What benefits have you realized?

email marketing to current and new clients.

SendGrid review by Cristian W.
Cristian W.
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Verified Current User
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"Reliable SMTP server"

What do you like best?

Reliable SMTP server, good Api and excellent deliverability inbox rate. The web dashboard is easy to use and offers good number of features.

What do you dislike?

To hard to work with bounces emails, log export and reputation management.

Recommendations to others considering the product

Definitely take a trial and setup your test campaign to analyze results. It is one of the top providers worldwide so I would make a deploy test using their dashboard or API.

What business problems are you solving with the product? What benefits have you realized?

Newsletters, Transactions being sent correctly without going to spam box where the user rarely looks.

SendGrid review by User in Marketing and Advertising
User in Marketing and Advertising
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Verified Current User
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"Robust email service for marketing lists"

What do you like best?

Sendgrid is a reliable email service that consistently gets your emails to your customers' inboxes. For marketing lists it is somewhat lax on bounce limits, and shows how 'healthy' your email list is in real time. Stats provided in real time are informative and show crucial info such as open rates, click-through rates, and soft/hard bounces.

What do you dislike?

While services provided are good, this is a pricey option, offset by a good free starter plan. If you have too high a bounce rate, you will be sorted into a sending server that has more of a chance to land in the spam folder when sending emails.

Recommendations to others considering the product

While sendgrid has a way to manage marketing campaigns, the api can be integrated into other software to still utilize the email sending capabilities, but manage the marketing campaign with a third party.

What business problems are you solving with the product? What benefits have you realized?

Benefits realized is the level of information provided after each email campaign. I am better equipped to perform a/b analysis and work on improving each email campaign based on the the open and click-through rates.

SendGrid review by Martín Pablo C.
Martín Pablo C.
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"Sending a lot of emails"

What do you like best?

It is very easy to connect to the platform with different programming languages. I send a lot of emails with it, and with the free account.

What do you dislike?

I am a very basic user and I don't have anything to say against this tool because it is very easy to use

What business problems are you solving with the product? What benefits have you realized?

I send emails from my software products to all of my clients

SendGrid review by User in Computer Software
User in Computer Software
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