SendGrid

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3.7 out of 5 stars

SendGrid is transactional email delivery that is scalable, reliable and easy to implement.

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Showing 201 SendGrid reviews
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SendGrid review by <span>OBX S.</span>
OBX S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Quick, Easy, Powerful Marketing Campaigns

What do you like best?

The Marketing Campaigns engine that SendGrid rolled out has a number of benefits for the business owner that doesn't want to get into API code. The Marketing Campaigns drag-and-drop editor is easy to learn and quick to navigate. After building your first campaign, you can easily duplicate it and not have to build each campaign from scratch. You get 2000 free contacts and once your business grows to sending more emails per month, you can upgrade. Nice feature for startups. The metrics are very expandable - you can view your open rate, clicks, and unsubscribes all in one screen. You can even drill down to what types of devices that your customers are viewing your email on. Keeping your contact list slim and clean is simple by viewing your bounces, spam reports, and invalid emails in a simple screenflow. Chop and drop or review your contacts for validity. So much more available, we would suggest you give it a try! Beats ConstantContact, MailChimp and other more costly, simple email creators - plus your emails won't carry their branding!

What do you dislike?

We tried signing up for the Partners program to become an affiliate. We were directed to a simple contact form, filled it out, but never heard from anyone.

Recommendations to others considering the product

Run the trial first and see if its right for you. Then, upgrade incrementally.

What business problems are you solving with the product? What benefits have you realized?

Email Marketing; the benefits are increased customer engagement, web traffic increase, and conversion rate of purchases has increased.

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SendGrid review by <span>Vladimir M.</span>
Vladimir M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Что такое настоящая клиентоориентированность, точно знает SendGrid

What do you like best?

Я напишу этот отзыв на русском языке. Сделаю это потому, что в сети очень мало информации о компании SendGrid, на моем родном языке. Считаю необходимым подчеркнуть этот факт именно потому, что я сам плохо владею английским, и перевод отдельных статей, страниц и функций программы занимает у меня много времени. Итак, месяц назад я начал пользоваться услугами компании SendGrid через SMTP. Очень понравилось то, что во время тестового периода, можно отослать 40000 писем бесплатно. Эта цифра как раз подходила для моей компании. В моей клиентской базе несколько десятков тысяч получателей и время от времени они колучают от меня почту. Для рассылки писем мы используем скрипт написанный одним из наших коллег. Тестовая рассылка прошла хорошо, но в один из дней случилось страшное. Скрипт рассылки завис. Об этом я узнал от моих клиентов которые стали звонит мне и говорить о спаме. Я тут же связался с офисом и выяснил, что мы больше не контролируем скрипт и сколько писем и кому ушло тоже не известно. Наш хостер упорно молчал. Я тут же обратился в SendGrid и предупредил о том, что я стал спамером. Это случилось не намерено, И я просил выслать мне логи рассылки, что бы я мог оценит масштабы бетствия и принести свои извинения клиентам. В голове крутились мысли, что по моей вине моя рассылка и вместе с ней SMTP неминуемо попадет в блеклисты. SendGrid прислали мне фалй с логом рассылки. Некоторые из моих клиентов получили по 200 с лишним писем одинакового содержания. Лимит на рассылку был исчерпан, а это на тот момент более 30000 писем. Мы начали обзванивать клиентов и извиняться за спам. Вскоре со мной связались администраторы SendGrid и в качестве помощи подарили возможность отправить 20000 бесплатно. Я был в шоке. Я - спамер, хоть и не намеряно. Испортил репутацию компании и тут люди проникаются проблемой, входят в положение и дарят возможность реабилитироваться. При чем я об этом не просил. Это я называю клиентоориентированность и праввильнее - человечность. С таким положительным отношением я не сталкивался ранее никогда. По этому когда я читаю вопросы типа "Порекомендуете ли компанию SendGrid по 10 бальной шкале?"я отвечаю 100% да. Более того, уже порекомендовал и буду рекомендовать всем своим клиентам. Таких компаний мало. Их нужно ценить.

What do you dislike?

Мне все понравилось. Плохого сказать ничего не могу.

Recommendations to others considering the product

Пользуйтесь услугами копмании SendGrid. Это удивительные люди которые помогут вам быстро и от души.

What business problems are you solving with the product? What benefits have you realized?

SendGrid компания, которая относится с пониманием к проблемам клиентов.

What Transactional Email solution do you use?

Thanks for letting us know!
SendGrid review by <span>Mark R.</span>
Mark R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Don't use sendgrid.

What do you like best?

Nothing, they banned me after using the service for 12 hours.

What do you dislike?

I started developing using sendgrid to make write some email forwarding code. After about 12 hours, I was banned. I emailed them asking why, and here was their response:

"Thank you for contacting SendGrid Support! I would be happy to help you!

I am sorry to hear that you are having troubles logging into your account, I know that is very frustrating.

SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform. Because of this, we will not be able to activate your account. Our system does not provide myself or other members of Support with details regarding decisions made in the sign-up process. As such we are not able to provide any more information to you.

I sincerely apologize for this inconvenience.

Kind Regards,

Josh Fink

SendGrid Support""

So basically, sendgrid banned me immediately for reasons they weren't willing to tell me and gave no followup actions. They didn't budge on mentioning any of the reasons why they wouldn't let me have an account, or any followup steps. Sendgrid sucks. Do not use them.

Recommendations to others considering the product

Don't use it.

What business problems are you solving with the product? What benefits have you realized?

Email forwarding with some processing of emails before they're created.

SendGrid review by <span>Harimohan S.</span>
Harimohan S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easy to use, Easy configuration, Budgeted plans

What do you like best?

SendGrid app is a great tool for any organization for their emailing solution in terms of marketing and transactional emails. SendGrid is very easy in configuration as minimum need for support documents.

you can manage lots of things like white listing of domains and support IDs, email templates, reporting etc. Tech support is always available. there are multiple budgetary plan you can choose according to your requirement.

What do you dislike?

Improvement is always better than the things running as usual. so reporting system could have been better.

Recommendations to others considering the product

I always recommended to others to use Sengrid.

What business problems are you solving with the product? What benefits have you realized?

We have transactional emails which is based on auction platform. in our case the delivery of emails to customer should be immediate so that they can participants in running auction.

more number of participant in a auction resulted better dealing on your products. this is beneficial for our customer's customer.

SendGrid review by <span>Peter L.</span>
Peter L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

A robust transactional email provider

What do you like best?

Sendgrid has become my default mechanism for sending emails from applications. Rather than deal with the uncertainties of having an SMTP server available, and the headaches of network issues, its great to be able to configure my applications to just send this off to a service that does it all for me.

What do you dislike?

It can be difficult to really get the answers you need when you need them with send grid because their UI has so much available to it. This is both a blessing and a curse. I am still getting a feel on my own for how to manage my processes better and take full advantage of what they have to offer.

Recommendations to others considering the product

This is a great product if you need the capability. It is not for the casual, non-technical user to administer though.

What business problems are you solving with the product? What benefits have you realized?

I use Send Grid to send all my emails from my applications. Even those third party apps I setup that require an SMTP server, I can give them the credentials for a SendGrid SMTP. My own APIs make full use of the API. And while I use MailChimp currently for my email marketing, I am looking forward to trying out Send Grid when I have a change.

My big plus with SendGrid is the presence of web hooks. I can, and have, configured email addresses to point to SendGrid and had a webhook then post that information to a webpage I have written for processing and storage. This is amazingly useful technology.

SendGrid review by <span>Stephen U.</span>
Stephen U.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Affordable and easy to integrate and start using

What do you like best?

Sendgrid is an extremely easy to use SMTP solution. They have affordable plans that allow you to scale up your business easily. They make setup very simple which makes a really quick to implement. Sendgrid is also designed very nicely, they have a beautiful product that is powerful enough to handle anything you might throw at it.

What do you dislike?

An SMTP integration is not something a beginner should take lightly. There is a certain degree of difficulty and you should be aware of that before starting and allot yourself an appropriate amount of time to be able to get this set up.

Recommendations to others considering the product

Compare with similar products and be aware of the learning curve that is involved with installing third-party SMTP integrations.

What business problems are you solving with the product? What benefits have you realized?

I am currently using Sendgrid as my SMTP integration for my marketing software. It handles the delivery of all of the emails that get sent out through my marketing software. It sends automated emails as well as email broadcasts.

Kate avatar
Kate from G2 Crowd

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