When things go wrong they have a hard time figuring them out. Right now I am having an issue with the Projects and tasks codes that are inactive but you can still see them in the kiosk and they haven't been able to fix this since March 5.
They have many reports but nothing you would use - nothing that gives a manager the days each employee has taken, is scheduled and what is left.
Right now the vacation tracking for each employee on the home page is wrong and no one informed us until I put a ticket in asking about it.
There are always issues with the tracking of Paid Time Off and they can't really give you a firm answer on why it happens they just tell you how to fix it which I already know but I can't tell if it is wrong unless I go in and check everyone periodically, which is crazy.
I even met with my Sales Rep, Karl Bayer in March and went over all they issues - he was going to put the list together and get back to me on a game plan in the next few days but never heard from him and even followed up several times.
The Onboarding was so difficult our HR Department went to another provider.