What do you like best?
Working in customer support style of role, you fields a lot of issues where people have ran a test on some random tool, or have a wishy washy bit. of advice from someone who claims to be a digital marketer, and it's totally out there. Something like none of my URL are being crawled, or XYZ is saying our site has 4000 broken links. ScreamingFrog is an amazing tool that allows you to scrap a huge amount of data (even on the free version) and easily narrow in on the stuff you want and gain insights into real crawl metrics/data.
For a very powerful data fetching tool, it's incredibly intuitive to use. Not so much in the sense like Apple would do it, taking it, only showing what they think is necessary, and keeping the UX super simple and clean. Screaming frog still allows you to see and work with huge amounts of data, but it's very logical how you can control and filter it all down.
What do you dislike?
I do wish the free version had a bit higher of a limit. Working with a lot of ecom sites, who have tens of thousands of URLs, it'd be nice to get a bit bigger chunk of them crawled so you're not working with such a small sample size. It is a business model though, so I understand their reasoning.
Recommendations to others considering the product
Lean into their support docs and other content they have. I often found myself trying to figure things out, and when I finally gave in and looked it up they had a doc on it that took me 30 seconds to follow. Trust they know how to best use the tool. Easier said than done.
What business problems are you solving with the product? What benefits have you realized?
I've found it incredibly useful for looking up internal linking issues, because on larger e-commerce sites the amount of internal linking can get out of hand, so this tool makes it easy to do a big crawl and immediately get a data informed pulse on what's going on.