I am currently working with Sererra on a full scale business process mapping with Salesforce as the epicenter. They are extremely detailed and understanding to your business needs. They are also VERY strong with integration of Intacct accounting systems with Salesforce.
What do you dislike?
Some of our deadlines were missed, but they were not deal breakers. Overall, no major complaints.
Recommendations to others considering the product
If you are a small to mid size company looking for assistance with your Salesforce implementation and business process, then Sererra is the way to tgo.
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