Service Fusion

4.4
(7)

Service Fusion helps service companies manage customers, complete jobs & estimates, send invoices, track inventory, and more.

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Service Fusion review by Administrator in Facilities Services
Administrator in Facilities Services
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"A Great Management Software"

What do you like best?

The robustness of Service Fusion's feature set it apart. We enjoy the fact that the developers are constantly updating and adding features to the software. It is very complete, yet user friendly. We can execute extremely simple tasks, as well as dive I to more complex scenarios. The ability of this software to scale with our business is vital and one of the reasons we decided to go with it.

What do you dislike?

While the software is user friendly to an extent the amount of task that can be completed make it overwhelming at times. Also there is more than one way to accomplish tasks which can be good and bad, and can add to the confusion when training new employees on how to use the software.

What business problems are you solving with the product? What benefits have you realized?

We needed a more specific software to handle dispatching and invoicing. We have been able to eliminate physical paper trails and move towards being completely digital. This will allow us to be more agile and achieve business growth.

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Service Fusion review by User
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"Overall a good fit, could use some work."

What do you like best?

The calendar/scheduling is very easy to use with multiple people. I also like that job statuses are customizable to your own needs. The support is also very good; they use the customers' advice and reviews into account and continue to make changes to the program to better serve the customer.

What do you dislike?

I don't like that the notes on a job are not searchable. We don't use the completion notes because they are not time stamped. We need to know when the notes are made to keep track of how long the job has been taking.

Recommendations to others considering the product

Very easy to customize for your business.

What business problems are you solving with the product? What benefits have you realized?

This program is more customizable than anything else we have been able to find. We are not a company that fits into any one area/niche so no program that we have used is an exact fit. This allows us to change different aspects and figure what works best for us.

What Field Service Management solution do you use?

Thanks for letting us know!
Service Fusion review by Administrator in Facilities Services
Administrator in Facilities Services
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"Once setup it is great, love the status"

What do you like best?

I love all the different options for status, and that I can create my own. You can also add in a substatus which can be very helpful!

What do you dislike?

It is a bit challenging and overwhelming to get started unless you are starting at the beginning of your business. Importing anything in cannot be completed by the user, you must involve tech support. Unfortunatly, if they make a mistake then you have to clean up the mess.

What business problems are you solving with the product? What benefits have you realized?

We used Service Fusion to help us transition from paper to paper free. We LOVE that you can request signatures.

Service Fusion review by Brad R.
Brad R.
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"Service Fusion Review"

What do you like best?

I like how much can be done within Service Fusion. The possibilities are endless, and it is wallet friendly.

What do you dislike?

Although there is a lot of great features, some of them are hard to navigate and take a while to learn the system.

Recommendations to others considering the product

Try it, you'll like it

What business problems are you solving with the product? What benefits have you realized?

The business problems that we are solving is being able to create tickets and work orders for our techs and clients. The benefits is that it saves us time and hassle.

Service Fusion review by Administrator
Administrator
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"Fantastic scheduling "

What do you like best?

Love how nice it is to schedule everything in advance

What do you dislike?

The ease of rescheduling. It takes multiple click to get to the page to reassign a tech,

What business problems are you solving with the product? What benefits have you realized?

Our schedule has become so much more organized! We love being able to categorize the jobs and proceed accordingly

Service Fusion review by Consultant in Computer Software
Consultant in Computer Software
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great Field Management Software"

What do you like best?

I like the ease of use and the mobile application allowing field techs to work jobs from their mobile devices.

What do you dislike?

I have not found anything I dislike about it.

What business problems are you solving with the product? What benefits have you realized?

Easier scheduling of jobs and estimates.

Kate from G2 Crowd

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