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ServiceChannel

ServiceChannel

4.0
(47)

ServiceChannel Service Automation combines a web- and mobile-based work order management platform with integrated analytics

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Showing 47 ServiceChannel reviews
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ServiceChannel review by Holland H.
Holland H.
Validated Reviewer
Verified Current User
Review Source

"Streamlined and efficient for day to day use."

What do you like best?

Everything for my basic use it readily available and visible up front. I enjoy my interaction with account reps, and even though I resolve most issues or questions on my own, they are always very helpful and available to answer questions. Way to go Jordan Lewis and Paul Lehman.

What do you dislike?

I feel there could be room for improvement on the communication side. There's no big picture perspective given to downtime and service interruptions that may help reduce frustration at times. It would also be great to have a page that would allow for you to quickly glance and status of work orders. Maybe things like WOs closed in the last 5 days. WOs scheduled for today. Open/In Progress with no activity for X days.

Recommendations to others considering the product

ServiceChannel will cover all your basic needs, however you'll get as much out of it as you put into it. I'd like to say information will just pop out at you for all the answers, but you'll need to know the questions you need answers to first. A little thought or planning as you implement will go a long way.

What business problems are you solving with the product? What benefits have you realized?

Communication with Vendors/Tillys. The platform is mostly used to keep track of communication records for the sake of resolving issues. I've also been able to do cost analysis and produce quantified reports to validate or adjust perception of issues that may need to be addressed on a large scale.

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ServiceChannel review by Jason G.
Jason G.
Validated Reviewer
Verified Current User
Review Source

"Good, however requires more development for UK market."

What do you like best?

Very efficient multisite job/vendor management. Fantastic reporting capabilities. Does the basics well.

What do you dislike?

American built system. As a UK/EU user found challenges with different time zones (however now largely resolved), currency conversion on reports and language barriers with non english speaking users.

Recommendations to others considering the product

The product works and will help to manage workload and vendors in a fast pace commercial environment. It is relatively easy to use but requires man power to maximise it's full potential. Service Channel are still developing as a UK competitor but they are taking the right steps and heading in the right direction to gain eventual market share, and I do believe their UK client base is growing. The winning factor for this product are its reporting capabilities and the system flexibility. These features allow you to customise the product to best suit your needs.

What business problems are you solving with the product? What benefits have you realized?

Helps largely with RFP and work order management when working with a big supply chain. Another benefit is centralised data source which in turns helps with reporting.

What Facility Management solution do you use?

Thanks for letting us know!
ServiceChannel review by Sabrina L.
Sabrina L.
Validated Reviewer
Verified Current User
Review Source

"A current Facilities Specialist using Service Channel"

What do you like best?

Service Channel provides a way for all parties included to know exactly what is going on. Everything lives in that one work order from notes to pictures and attachments. This has helped us put together the whole story from start to finish.

What do you dislike?

Some of the user settings. I feel you should be able to pick from a list and they not be set already

Recommendations to others considering the product

ServiceChannel has the right vision for now and in the future. This interface is very user friendly. I am so excited about the changes that they have made and are striving to make.

What business problems are you solving with the product? What benefits have you realized?

We have added all of our Preventative Maintenance into Service Channel. This allows us to see if the work is being completed and if its being done in a timely manner. This also allows us to report on it from a financial standpoint.

ServiceChannel review by Jon N.
Jon N.
Validated Reviewer
Review Source

"I have used Service Channel extensively over the past 4 years"

What do you like best?

Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and are quick to help

What do you dislike?

When you edit a work order, or look up an invoice, or any other enquiry the form is so long with huge spaces and so you have to scroll up and down the screen looking for the parts to fill out. These form have been designed by someone who has never used the system, it is designed how they want it with no regard to the end user. Put id on one page and compact it--Just ridiculous.

If you get a call from Service Channel it is from India and it is sometime difficult to understand the accents.

If you submit and email for a request it can take a day before you get the final response, also to many confirmation emails.

Recommendations to others considering the product

Talk to others using the system to make sure it fits your requirements

What business problems are you solving with the product? What benefits have you realized?

Repair and Maintenance requests are being processes very efficiently with great tracking.

165 locations can be overseen by one person, without service Channel this would be 2 to 3 person job.

ServiceChannel review by Michael G.
Michael G.
Validated Reviewer
Verified Current User
Review Source

"All in One Management System"

What do you like best?

I like the Layout of Service Channel and the ease it allows to navigate. I also like the Pro View feature providing all the analytic data. The information is already formatted and downloadable to provide insights in various custom reporting as needed.

What do you dislike?

I dislike the extensive formatting when generating the issue lists. If you weren't there in the beginning of set-up, you most likely are going to need Service Channel assistance.

What business problems are you solving with the product? What benefits have you realized?

We have made gains on seeing the breakdown of Facility costs which were once very difficult to do with a lot of admin hours. Very beneficial when managing nearly 3.8 mil sq. ft. portfolio that is set-up as a network of locations across the U.S.

ServiceChannel review by Administrator in Facilities Services
Administrator in Facilities Services
Validated Reviewer
Verified Current User
Review Source

"Awesome PROGRAM! "

What do you like best?

I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer. The reports help me the best and I do like that feature as well as the Notes feature because I use this everyday to communicate with the stores and the vendors and helps to record all information.

What do you dislike?

I dislike the Service channel App. I believe it needs to be revised and more user friendlier and easier to access information. I tend to skip the app and go straight o the website as it seems to be easier to manager that way.

Recommendations to others considering the product

I highly recommend Service channel if you are looking to organize your repair and maintenance needs, acquire real time of work performance, record issues and watch your bottom line in costs. This enables you to take control and clients, contracts and business are all held accountable for each part which they take. It is a great tool and has defiantly improved efficiency on all levels.

What business problems are you solving with the product? What benefits have you realized?

One major issue is to get all the vendors on board and follow process with the IVR in and out. The GPS App is great but seems to have a lot of issues that still need to be work order out as it doesn't seem to work effortlessly.

ServiceChannel review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"A Good Product - Needs further Support/Development to be Great"

What do you like best?

Ticket tracking

Invoice Tracking

Trade splits

Store spend tracking

All these features help us find problems and benefits. We can see where to explore to replicate good things and pinpoint bad to fix.

What do you dislike?

Clunky

Analytics lags behind similar type products

Looks out dated

Search features are not very customizable

Service Channel is good at a lot of things, but not great at many things

Customer Service problem resolutions

The overall product leaves more to be desired. I know it is better than the worst products, but many avenues can be made better.

Recommendations to others considering the product

It tracks invoices & work orders very well.

Product gets many additions throughout year.

Would caution of features not having a crisp/fresh look.

What business problems are you solving with the product? What benefits have you realized?

Ticket counts - know which stores have high amounts

Trade analysis - see which trades have high spend and tackle the high priorities

ServiceChannel review by Bernadette T.
Bernadette T.
Validated Reviewer
Verified Current User
Review Source

"Streamlined Facilities Management"

What do you like best?

Ability to customize the system to streamline the fulfillment and tracking of services

What do you dislike?

Takes some time to get responses from Account Manager

Recommendations to others considering the product

WE are a small operation, so I took on multiple responsibilities to set up and administer the system.

When setting up the service assure you have designated people to help set up and administer the system. Continuing training is needed to assure that people use the system properly. The system is great.

What business problems are you solving with the product? What benefits have you realized?

Tracking and reporting on service requests from multiple facilities

Tracking and controlling costs

ServiceChannel review by Tatiana T.
Tatiana T.
Validated Reviewer
Verified Current User
Review Source

"Couldn't do my job without it! "

What do you like best?

It makes it so easy to track your workload and analytics. It is much harder for something to fall through the cracks with the reminders you can set up and the reporting available.

What do you dislike?

Could be a tad more customizable. Or have a "vendor view" so you can verify what your vendors are seeing.

Recommendations to others considering the product

Manuals or guides for new users

What business problems are you solving with the product? What benefits have you realized?

SC has allowed me to track the metrics of where are work orders are coming from, what trades are most requested etc.

ServiceChannel review by Corey K.
Corey K.
Validated Reviewer
Review Source

"Great tool that has simplified our retail facilities program"

What do you like best?

Ease of use for administrators, store users, and contractors; customizable

What do you dislike?

nothing, it has been a huge success for our organization

What business problems are you solving with the product? What benefits have you realized?

Multi-store retail chain daily maintenance and preventative maintenance programs, ServiceChannel has allowed us to move away from a call center program and empowers store users to manage their requests and follow up on work orders.

ServiceChannel review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Serivce Channel Review"

What do you like best?

Organizing, Dispatching, & Invoicing All Work Order w/ quite visibility of all needing information

What do you dislike?

Asset Database is a little cumberson to work in. It always defaults back to the last couple of items entered, when you should be able to service via Store # or asset type and then default back to that item.

Recommendations to others considering the product

This make managing multiple locations very easy. Including giving you a history of all related work. it has customization for your individual needs. Overall it has helped us become more organize, provide a history of past work, given a location for invoicing, and a location to store any needed store documents.

What business problems are you solving with the product? What benefits have you realized?

Keeping Organized and a history of all WOs

ServiceChannel review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Service Channel Review"

What do you like best?

It's an easy to use facility management system. It saves us time on a daily basis, helping manage the large volume of work orders we deal with on a regular basis.

They are continuously improving their desktop site as well as their mobile app, so we don't lose a beat out in the field.

What do you dislike?

Some of the basis request for proposal and proposal functions are not user friendly. They do not allow for edits or changes and require an entirely new rfp or proposal...which is now a waste of our time.

Recommendations to others considering the product

It's a top notch facility management service. They are consistently trying to improve their product and listen to both client and vendors feedback.

It will work for just a few locations or hundreds.

What business problems are you solving with the product? What benefits have you realized?

It's a great time saving and organizational tool. We use it on a daily basis for work order management, reporting and it's preventative maintenance module. We are only scratching the surface of Service Channel capabilities.

ServiceChannel review by User in Restaurants
User in Restaurants
Validated Reviewer
Review Source

"Service Channel has been an overall good experience. "

What do you like best?

Service Channel has streamlined our billing process for our service and maintenance vendors. We are able to manage our budgets and costs better, accrue more accurately and process billings more efficiently.

What do you dislike?

The rollout of the program was a challenge, requiring a lot of support on our end. The communication could have been better and I believe the requirements needed, file specs, etc were not clearly defined, which were the initial stumbling blocks. Later as we find areas to improve, the process to change or improve the files are not without significant cost or hoops to jump through. It would seem that enhancing the process would be something to support as that would mean we would then be able to spend more, resulting in larger profit margins.

What business problems are you solving with the product? What benefits have you realized?

As we work through capital transactions, we need more details to flow through the files. Also, We have vendors who are split and bill by paper and via Service Channel. This results in the file to you all with transactions that are not SC billings. Although I have explained it to the team who receives the payment file, they continue to question the rejections each week when they are extras and will not match. So, exceptions do not seem to be a flexibility.

ServiceChannel review by Administrator in Facilities Services
Administrator in Facilities Services
Validated Reviewer
Review Source

"Worked within program for 5 years+. "

What do you like best?

I like the PM program, over the years it has gotten more user friendly and now easy to set up new accounts in the PM system. I also like the work order system as once you get the system set up and take less time to set up a new account.

What do you dislike?

I don't like the asset program, I think making it more user friendly to be able to upload multiple items and them not being in 1 category would be more helpful. Also being able to scan asset tags would be great as well.

Recommendations to others considering the product

Work on the Asset program so that it is more user friendly and can be used on the mobile device app.

What business problems are you solving with the product? What benefits have you realized?

We work with schools so it takes out alot of the guess work for them, on the client side and is taking less time to set up for new clients which is wonderful and is a benefit.

ServiceChannel review by Frank S.
Frank S.
Validated Reviewer
Verified Current User
Review Source

"Service Channel for a growing new business or well established"

What do you like best?

It allows you to place and track WOs from beginning to the finished results.

What do you dislike?

Occasionally the site will lock island requires restarting Google Chrome, but then is backup and running. The mobile app could use some enhancements and updates.

Recommendations to others considering the product

Having worked with IPT at Blockbuster, this website offers the same features and more. From placing and following up on WOs, to searching for contractors.

What business problems are you solving with the product? What benefits have you realized?

Money management. This site helps keep track of spending by trades

ServiceChannel review by Sara Anne P.
Sara Anne P.
Validated Reviewer
Review Source

"Has helped to manage maintenance at a higher level"

What do you like best?

The ease of the program for both stores and corporate office to use. Real time updates, notes between the stores and corporate, along with instant uploads. We went from our stores submitting paper requests and doing everything manually to one-stop shopping for all maintenance needs.

What do you dislike?

At the moment, I am unhappy with the increase in cost to use the program. We have not been informed by the increase is occurring and will increase annually for its users. After being with the program for 2 years, I understand an increase in costs, but to double and triple fees for aspects some retailers don't use is not correct.

What business problems are you solving with the product? What benefits have you realized?

PM Services

ServiceChannel review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Service Channel is a work in progress, but there is progress "

What do you like best?

Recent feature upgrades: mobile app, viewing images on the app, adding notes, etc. The more functional and user friendly the site and user interface becomes, the higher the rating. They seem intent on investing on this but the progress is not quick. Hoping to see significant leaps over the next couple years.

What do you dislike?

User interface for back end users is not intuitive. Running reports is cumbersome. Mobile App has limited features.

What business problems are you solving with the product? What benefits have you realized?

Invoice processing, alignment with vendors. Saving massive amounts of time on chasing down vendors for invoices or receiving surprise invoices. Full transparency into what is happening at a multi-site business.

ServiceChannel review by Joel E.
Joel E.
Validated Reviewer
Review Source

"I don't just use this product. I rely on it. Every. Single. Day."

What do you like best?

The volume of work that this product supports is amazing as well as the amount of data it tracks.

What do you dislike?

It's simple to use but because it can do so many things I often don't know what it can or can't do.

Recommendations to others considering the product

Once you start using it you'll become hooked. However, I would make it a point to set it up correctly on the front end so you don't need to re-invent the wheel two years in.

What business problems are you solving with the product? What benefits have you realized?

I reduction in soft costs not just in our Facilities Department but also a significant reduction in our Accounting Department.

ServiceChannel review by Joshua B.
Joshua B.
Validated Reviewer
Verified Current User
Review Source

"Joshua Bennett- Senior Manager Facilities & Construction "

What do you like best?

Ease of managing multiple stores facilities across the nation.

What do you dislike?

Changing management hierarchy in the system is overly complicated; meaning you have to go to multiple pages to reassign new District Managers to stores.

Recommendations to others considering the product

Single page execution of hierarchy changes and store closure/refranchising actions.

What business problems are you solving with the product? What benefits have you realized?

Lagging vendor performance, new vendor selection. Giving visibility to RM costs to front line managers.

ServiceChannel review by Shannon M.
Shannon M.
Validated Reviewer
Review Source

"2016 SC Review"

What do you like best?

We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication.

What do you dislike?

The program does not always stay connected while logged in though Chrome. We would also like to add new vendors through the mobile app.

Recommendations to others considering the product

Whether this software works for you will depend on how many of the features you plan on using. This program has a TON of features and I highly recommend it!

What business problems are you solving with the product? What benefits have you realized?

increasing transparency amongst the team members and staff.

ServiceChannel review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Service Channel"

What do you like best?

Interface is user friendly, submitting a work order is easy and easy to find

What do you dislike?

While it offer flexibility, some of the functions just don apply to all work environments like the PM module. I realize this is not accounting software but there should be an easy mechanism for the end user to convert a work order into a payable without having the vendor involved.

What business problems are you solving with the product? What benefits have you realized?

We are seeking to functionalize Facilities Management in a large organization and streamline systems and processes. We have been able to streamline collection of facilities expense with great effort.

ServiceChannel review by Administrator in Restaurants
Administrator in Restaurants
Validated Reviewer
Verified Current User
Review Source

"Our One Stop "Shop" for all Repair & Maintenace, Iventory and remodel/replacement needs"

What do you like best?

Everything is at our fingertips, from all the locations information, to the inventory, to the work order history, as well as the billing and reporting. We are able to view or spending trend by region, trade and location.

What do you dislike?

the original setup process. it was a lengthy process because we wanted to be able to have access to everything in one place.

What business problems are you solving with the product? What benefits have you realized?

All needed inspections, monthly, quarterly, semi-annual and annual services are now auto-generated. Work orders & invoices are all linked by trade, or vendor and location.

ServiceChannel review by Patrick B.
Patrick B.
Validated Reviewer
Verified Current User
Review Source

"Great Implementation"

What do you like best?

We are not currently finished with Implementation, but the implementation team is phenomenal.

What do you dislike?

The dash board that you see when you log in is not very informative.

What business problems are you solving with the product? What benefits have you realized?

we hope to get better tracking of R&M costs, as well as have an easier way to schedule repairs

ServiceChannel review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

Finding work orders is simple. You can open a series of workorders at the same time. Entering quotes is quick.

What do you dislike?

Can't drag and drop attachments to add photos and pdfs.

What business problems are you solving with the product? What benefits have you realized?

Faster communication with clients and service locations.

ServiceChannel review by Victor P.
Victor P.
Validated Reviewer
Review Source

"service channel"

What do you like best?

What I like the best from using service channel is that I am able to manage vendors, cost and history of all our shops.

What do you dislike?

What I dislike is that there isn't any training videos different types of reports that dhow how much you have spent and saved.

What business problems are you solving with the product? What benefits have you realized?

Benefit that I have realized about service channel is that I can even work while out and about from my phone.

ServiceChannel review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Manager, Store Facilities"

What do you like best?

Realtive ease of use for store, vendor and our Team

What do you dislike?

Sytstem some times get bogged down. Slow to pull work orders or log in

Recommendations to others considering the product

From speaking with peers, Servcie Channel is one of the better options for Facility Management. They have good support to address needs. Living document that records history for our locations.

What business problems are you solving with the product? What benefits have you realized?

We deal with day to day maintenance, so resolve stores issues on demand

ServiceChannel review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Facilities Management for 800 NA Retail Locations"

What do you like best?

The tracking that can be done year over year...the longer we use it - the more benefits we see.

What do you dislike?

it's a 'love/hate' actually - love that it is always improving and expanding...hate the fact that I struggle to find the time to train on the reporting system and keep up.

For simple work order requests - it is super easy for the field.

Recommendations to others considering the product

It is definitely worth you while to investigate the product.

What business problems are you solving with the product? What benefits have you realized?

Especially as it relates to HVAC maintenance - keeping records is helpful for proper scheduled maintenance as opposed to emergency repairs...the historical data and the PM schedules are key!

ServiceChannel review by Richard B.
Richard B.
Validated Reviewer
Review Source

"ServiceChannel’s Efficiency Contributes To Success"

What do you like best?

Intuitive user interface and the ability to share information in the NOTES field.

What do you dislike?

The location of the RETRIEVE REPORT button is too far down on the page.

Recommendations to others considering the product

I’ve used their competitors and ServiceChannel is better in most facets.

What business problems are you solving with the product? What benefits have you realized?

I am solving repair and maintenance issues throughout North America. Improving accountability from vendors is one of the benefits I’ve noticed in ServiceChannel.

ServiceChannel review by Danielle R.
Danielle R.
Validated Reviewer
Review Source

"Service Channel"

What do you like best?

Service Channel is easy to use. I am savvy with Excel, but the spreadsheets are easy to use for any one who is not Excel savvy.

What do you dislike?

The only thing I can think of is to ensure the naming conventions on the dashboard and the spreadsheet align with each other.

What business problems are you solving with the product? What benefits have you realized?

Metrics for incoming and outgoing emails (aka tickets) within the company.

ServiceChannel review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Best for Retail - Not So Much for Other"

What do you like best?

The initial set-up support and identifying ways to fit to our organization. The auto ability to track costs at a building level.

What do you dislike?

The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades.

Recommendations to others considering the product

This is wonderful for a cookie cutter retail portfolio with sophisticated tech savvy vendors. Not so great for wide variety of real estate portfolio. There is a lack of ability to allocate invoices.

What business problems are you solving with the product? What benefits have you realized?

Tracking total cost of occupancy. Certifying vendors.

ServiceChannel review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Review Source

"servicechannel"

What do you like best?

the ablility to see problems in equipment and to actually see the costs of service calls as they are incurred

What do you dislike?

the runaround for missed eta's. the length of time it took to set the product up. the functionality on the app is not as easy as anticipated. not sure you can approve proposals through the app?

What business problems are you solving with the product? What benefits have you realized?

we are trying to get ahold of all the problems in equipment for replacement rather than repair. we have already identified a couple pieces that need to get replaced.

ServiceChannel review by Charles B.
Charles B.
Validated Reviewer
Review Source

"Good stuff"

What do you like best?

ease of use, use of notes in work orders

What do you dislike?

over complicated work order emails . Too much detail. Please find a way to simplify this. Clear out the clutter and highlight the message.

What business problems are you solving with the product? What benefits have you realized?

cost saving

ServiceChannel review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"ServiceChannel Review"

What do you like best?

Work order management is easy to navigate, Preventative Maintenance work order generation and tracking is fairly easy.

What do you dislike?

I don't like that vendors cannot upload service call resolution verbiage/notes when completing the call. Those are typically added much after the call completion and can be complicated to locate and review. I don't like that proposal and invoice management are not accessible from the mobile app.

What business problems are you solving with the product? What benefits have you realized?

Work order management, Preventative Maintenance management.

ServiceChannel review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Maintaining our stores one work order at a time............."

What do you like best?

The transparency of what is being done in the stores at all levels of management.

What do you dislike?

I find a lot of smaller vendors sometimes have a hard time working within the system.

What business problems are you solving with the product? What benefits have you realized?

Allowing our district managers to see work orders that are ongoing at their locations.

Ability for accounting to ease the invoicing process and the ability to monitor costs before work is performed, not after the fact.

ServiceChannel review by Veronica W.
Veronica W.
Validated Reviewer
Review Source

"ServiceChannel has allowed us to keep a better control of vendors"

What do you like best?

Able to keep better records of vendors and services.

What do you dislike?

Not able to process refunds. through ServiceChannel

What business problems are you solving with the product? What benefits have you realized?

Tracking how much is spent on repairs and services

ServiceChannel review by Pratik M.
Pratik M.
Validated Reviewer
Review Source

"Service channel review"

What do you like best?

user friendly layout...easy to navigate

What do you dislike?

notes column needs to be more clear...more organized

What business problems are you solving with the product? What benefits have you realized?

easier to contact vendors with issues that arise on the fly

ServiceChannel review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Review Source

"Manager of Store Maintenance – SUN and Luxury Brands Liaison "

What do you like best?

Web Based. My stores are able to add their own work order requests.

What do you dislike?

Unable to personalize to my needs/wants. Service Channel is not receptive to our thoughts for improvement

Recommendations to others considering the product

Take the time to set up the best Issue list possible,

What business problems are you solving with the product? What benefits have you realized?

Store Repairs and Maintenance. Exceptional report features. Able to analysis work order data quickly and efficiently.

ServiceChannel review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Review Source

"Use it to fullfill service requests for retail stores..."

What do you like best?

ability to consolidate info and filter as needed. Can be more useful if we took more time to set it up and realize the full capabilities.

What do you dislike?

Not much to dislike...as mentioned above, full potential not realized with the service due to workload/competing priorities

What business problems are you solving with the product? What benefits have you realized?

Consolidated, organized manner in which to collect requests from many parties...

ServiceChannel review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"ServiceChannel Review"

What do you like best?

I like the invoicing module, it makes invoicing very easy to manage.

What do you dislike?

The system only does basic functions, anything we need to change or modify has to be done as a work around. Not very customizable. Reporting features VERY basic.

What business problems are you solving with the product? What benefits have you realized?

We now have all of our information in one place to track.

ServiceChannel review by User in Restaurants
User in Restaurants
Validated Reviewer
Review Source

"Support me and my team with day to day services."

What do you like best?

Everything...easy to use for customers and vendors.

What do you dislike?

There are nothing I don't like about Service Channel

Recommendations to others considering the product

I like Service Channel a lot and been customer with Service Channel over a decade.

What business problems are you solving with the product? What benefits have you realized?

Vendors and Operations clarity when come to repair services. Everyone with 24hrs access with service channel web.

ServiceChannel review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Neiman Marcus SC Review"

What do you like best?

Ease of use, Account Manager,great response from acct manager

What do you dislike?

Slow response rate,....I would like to see more availability for system admins at the client companies to be able to make it more specific to our individual needs

What business problems are you solving with the product? What benefits have you realized?

able to streamline work orders and data capture

ServiceChannel review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Service Channel Review"

What do you like best?

One Stop shopping! Everything i need to run my business is in one place

What do you dislike?

Service Channel has the tendency to move to quickly and not fix smaller issues from the past

What business problems are you solving with the product? What benefits have you realized?

Everything from AP to vendor managment

ServiceChannel review by Administrator in Restaurants
Administrator in Restaurants
Validated Reviewer
Review Source

"makes our life easier"

What do you like best?

my direct customer service rep is always there to help!

What do you dislike?

adding equipment i have to go back to home screen rather then scrolling thru

What business problems are you solving with the product? What benefits have you realized?

the resourcefulness of having our faiclities, regionals, and our team all in teh loop with our vendors

ServiceChannel review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Review Source

"good user friendly experience "

What do you like best?

lots of different options and uses, the reporting is very useful and proview is a huge benefit.

What do you dislike?

runs slowly sometimes, I wish i could edit the fields on invoiced work orders

What business problems are you solving with the product? What benefits have you realized?

tracking work orders and reporting options

ServiceChannel review by User in Apparel & Fashion
User in Apparel & Fashion
Validated Reviewer
Review Source

"My Opinion"

What do you like best?

simple to use, and easy updating. Dan, and Jennifer are GREAT partners.

What do you dislike?

AT times there is language barrier. The lack of understanding some of our categories.

Recommendations to others considering the product

yes

What business problems are you solving with the product? What benefits have you realized?

Too many to list, and not enough time.

ServiceChannel review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Service Channel Review"

What do you like best?

Ease of approving invoices is user friendly.

What do you dislike?

Lack of support for our vendors in setting them up. Also issues with website stability

What business problems are you solving with the product? What benefits have you realized?

Streamlining the work order process increases our service to our customers, the stores.

ServiceChannel review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Review Source

"ServiceChannel Evaluation"

What do you like best?

SC is very user friendly for both the Administrator and End User

What do you dislike?

ServiceChannel's biggest downfall is not having the Equipment Module (Assets) fully relational with the other ServiceChannel Modules

What business problems are you solving with the product? What benefits have you realized?

Retail Store Repairs and Maintenance

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* We monitor all ServiceChannel reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.