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ServiceMax

ServiceMax

11
3.8 out of 5 stars
6 7.5 / 10
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Field service software solution built 100% on Force.com.
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ServiceMax Reviews (6)

  • It combines two databases into one allowing sales and service become one database and gives the entire workflow one platform to work from. Read More
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    Gabriel S.
    User in Facilities Services
  • The ServiceMax mobile component allows tech's to update the system during each call. Also with automated workflows and alert notifications exposing when you are... Read More
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    G2 Crowd User in Information Technology and Services
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Great product for the Technical Field Service Organization

What do you like best?

Servicemax has a very functional Dispatch module and has tight integration with salesforce. com account and case objects

What do you dislike?

Integration with back-end ERP systems is lacking. Highly dependent on 3rd party integration systems.

Recommendations to others considering the product

Carefully consider system integration needs

What business problems are you solving? What benefits have you realized?

Need to increase productivity of Field Service Organization

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Great Application to combine sales and service in the salesforce platform

What do you like best?

It combines two databases into one allowing sales and service become one database and gives the entire workflow one platform to work from.

What do you dislike?

I have no dislikes based on the presentations i have seen.

Recommendations to others considering the product

If you want one database to view the entire flow of one account from sales to service, service max with salesforce is the way to go!

What business problems are you solving? What benefits have you realized?

Trying to combine two different databases and make the two entities (sales and service) one entity.

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User in Construction - ServiceMax Review Author
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A Struggle at Best

What do you like best?

It's a great product, useful for its target market

What do you dislike?

They could not identify that we were not a good fit, so a lot of time and money were wasted

What business problems are you solving? What benefits have you realized?

Field service management-job management. None with this software.

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Administrator in Electrical/Electronic Manufacturing - ServiceMax Review Author
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ServiceMax functionality

What do you like best?

Provides adequate field service management for products

What do you dislike?

Costs and limited flexibility for different business models

What business problems are you solving? What benefits have you realized?

Fleet management, RMA process

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Business Partner in Information Technology and Services - ServiceMax Review Author
Business partner of the vendor or vendor's competitor, not included in G2 Scoring.
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Verified Current User

ServiceMax allows our client to meet SLA commitments saving big time operational costs

What do you like best?

The ServiceMax mobile component allows tech's to update the system during each call. Also with automated workflows and alert notifications exposing when you are getting close to an SLA commitment target, allows clients to react and respond quickly - they can leverage the dispatch tool which is also integrated with google maps so that service reps can see where a tech is, how many calls are left, and can determine who to reassign to the higher priority item - the SLA alert

What do you dislike?

There is nothing to dislike - of course you have security issues when you choose to move field service into the cloud but ServiceMax is built on Salesforce.com and leverages the same security admin functionality so you can choose what data to expose to what groups or individual persons.

What business problems are you solving? What benefits have you realized?

Field service automation and integration to ERP applications for exposing products, pricing, inventory, contracts and entitlements, accounts, contacts, etc.

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