ServiceNow Case and Knowledge Management

4.3
(3)

ServiceNow Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and making it easier for employees to get the services they need.

Work for ServiceNow Case and Knowledge Management?

Learning about ServiceNow Case and Knowledge Management?

We can help you find the solution that fits you best.

Find the Right Product

ServiceNow Case and Knowledge Management Reviews

Chat with a G2 Advisor
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 3 ServiceNow Case and Knowledge Management reviews
LinkedIn Connections
ServiceNow Case and Knowledge Management review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Review Source
content

"Service-Now KM"

What do you like best?

The Knowledgebase articles once created are very helpful and has a very easy to follow format. They are also searchable and can be linked to any of the incidents/reqs for future reference.

What do you dislike?

The formatting of the knowledge articles when creating it is a very cumbersome process as you have to redo your work multiple times to get it in the correct format. There is no easy way to do it.

Recommendations to others considering the product

This is a great tool to have which can help solve a lot of issues at first instance when they come in, if the knowledge management is kept up to date.

What business problems are you solving with the product? What benefits have you realized?

One of the biggest benefits is once we have knowledge documents created in the knowledge management they help resolve a lot of issues at the L1 support. In addition, the expiration rule set of the articles in the knowledge management help keep all the documents updated at all times.

Sign in to G2 Crowd to see what your connections have to say about ServiceNow Case and Knowledge Management
ServiceNow Case and Knowledge Management review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Streamlining our organizational needs"

What do you like best?

ServiceNow Case and Knowledge Management has made our HR Casing and Knowledge Management processes more streamlined and easier to manage. I also like the ability to customize both ServiceNow Case and Knowledge tools based on groups and roles of the users in both the Native UI and Portal.

What do you dislike?

The is not anything I dislike about ServiceNow Case and Knowledge Management at this time.

Recommendations to others considering the product

It is an easy system to learn and train your employees on. It is also very easy to configure in ways to meet a variety of business needs.

What business problems are you solving with the product? What benefits have you realized?

We are services out entire organization with ServiceNow Case and Knowledge Management. Our end users are able to search for knowledge that applies to them. Our helpdesk is able to utilize articles to assist customers and we can record all case history in one location globally.

What HR Case Management solution do you use?

Thanks for letting us know!
ServiceNow Case and Knowledge Management review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"User-friendly and Efficient Tool"

What do you like best?

Modern layouts and advance tools. You can also upload link videos, graphical images, and tag people or similar cases which would help a user to rectify an issue.

What do you dislike?

None as of the moment. Perhaps, I would say that one thing that I can think of is if a lot of people was involved in the provisioning and approval process, it can take a lot of time to be approved.

What business problems are you solving with the product? What benefits have you realized?

I am currently handling tickets that focuses on assets and peripherals. This software knowledge tool is a great help because instead of you sending inquiries to the helpdesk, you can refer to knowledge base first before escalating an issue (if its not helpful).

There are not enough reviews of ServiceNow Case and Knowledge Management for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

1
i-Sight Logo
i-Sight
4.3
(13)
i-Sight offers specialized investigative case management solutions for HR, ethics and compliance, loss prevention, security, and program fraud.
2
Neocase HR Power Logo
Neocase HR Power
4.7
(3)
Neocase™ Software is a leading provider of integrated HR and Finance service delivery solutions. It enables large and mid-size organizations to reduce costs, standardize processes and improve employee, customer and supplier relationships.
3
HRCasework Logo
HRCasework
3.0
(2)
HRCasework is a HR case management solution that allows staff members and managers to record and manage all manner of HR requests from general enquiries to requests to retire. Features include line manager authorizations, storing of associated documents, notes and case contacts in one place.
4
Cherwell HR Case Management Logo
Cherwell HR Case Management
4.0
(1)
Cherwell HR Case Management manages the employee request process from start to finish. Not only does HR Case Management document all transactions providing a complete audit trail of employee communication with HR it also creates accountability, provides task ownership and workflow and ensures consistent and timely HR service delivery.
5
HR Acuity Logo
HR Acuity
4.0
(1)
Empowers you with structure, content, and tools around documentation, investigations, and analytics in ways that provide accurate, reliable, and uniform experiences for your people. All with software that equips you with built-in expertise to make best practice your process.
6
HR Ready Logo
HR Ready
0 reviews
Neocase HR Ready is designed to support your service center in its initial stage of automation, expand but also adapt to your evolving requirements.
7
Dovetail Logo
Dovetail
0 reviews
Dovetail combines HR Case Management, Knowledge Management, an Employee Portal and powerful Reporting capabilities to enable HR to seamlessly manage, document, and report on every employee interaction with HR, centralized into one globally-accessible HR Help Desk.
8
HSE Incident Management Systems Logo
HSE Incident Management Systems
0 reviews
HSE is incident management software featuring Incident Reporting, Tracking,Classification, Investigation & Analysise, Corrective Preventive Action, and Occupational Injury Report.
9
HR Case Manager Logo
HR Case Manager
0 reviews
Configurable HR case management platform, designed by HR experts to drive proactive case resolution and generate data and insight
10
Sunrise HR Case Management Logo
Sunrise HR Case Management
0 reviews
Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.
Show more
Kate from G2 Crowd

Learning about ServiceNow Case and Knowledge Management?

I can help.
* We monitor all ServiceNow Case and Knowledge Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.