ServiceNow Knowledge Management

4.2 out of 5 stars

ServiceNow Knowledge Management captures knowledge from across the organization, and packages and makes it readily available for the shared use of employees.

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ServiceNow Knowledge Management Features

Knowledge Base
Q & A

Provides forums where employees of various levels can share expertise and processes.

(Based on 5 reviews)
Link Sharing

Lets users direct one another to content via customized links, foregoing a lengthy search process.

(Based on 5 reviews)

Incorporates a search bar to help navigate users to appropriate content.

(Based on 5 reviews)

Updates document administrators after a specified interval of time so as to encourage verification that aged information remains relevant and accurate.

Not enough data available

Role-Based Permission

Allows users access to files based on role, or password protections.

Not enough data available

Public vs Private

Offers the choice to make a conversation private between specified contributors, or open for public discussion.

Not enough data available

Update Notifications

Sends updates to document or file participants when changes have been made.

Not enough data available

Trackable Analytics

Tracks activity within file types to help administrators understand what is being used the most.

Not enough data available


Allows for the importation of content and knowledge from previously implemented tools.

Not enough data available

File Viewing

Stores and readies various file types for viewing.

Not enough data available


Allows users to leave notes or comments on various file types for eventual reference.

(Based on 5 reviews)
Social Features

Enables comments, liking and other social features within discussions or documents.

Not enough data available


Allows users to tag one another in file data or comments for easier search and referencing.

(Based on 5 reviews)

Lets users upload documents, photos and various other file types from their personal devices for greater knowledge sharing.

Not enough data available