Gives administrators control over hardware and software resource allocation
Breadth of APIs and Integrations Offered
How satisfied are you with the breadth of APIs offered? APIs typically enable integration of data, logic, objects, etc with other software applications.
Change policies and configurations across numerous SaaS applications
Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 231 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 233 reviews)
Notifies the IT team when a ticket needs action.
(Based on 239 reviews)
Provides a forum for answers to common questions.
(Based on 219 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 206 reviews)
Provides ability to create the reports that meet your business requirements
Tracks spending and contracts to manage investments
Automate repetitive tasks accociated with SaaS operations and maintenance
Provides Administration tools/console that are easy to use and learn for routine maintenance tasks
Displays important metrics relating to performance.
(Based on 228 reviews)
Tracks time worked on a ticket.
(Based on 193 reviews)
Provides surveys to measure employee satisfaction.
Gives admistrators control over SaaS-related privilages and accessability
Allows administrators to set policies for security and data governance
Provides administrative control over sensitive user data
Government and Industry Compliance
Helps companies ensure they meet their industry-specific compliance needs for data management and privacy standards
Record of data changes taking place in the software.
Identifies and alerts administrators of threats, issues, incidents and requests related to SaaS applications
Enables access to service desk features via mobile device.
(Based on 143 reviews)
Enables employees to view the status of their tickets.
(Based on 218 reviews)
Provides a directory of all users within an organization.
(Based on 177 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.