ServiceNow

(471)
3.8 out of 5 stars

ServiceNow provides cloud-based services (SaaS & PaaS) that automate enterprise IT operations.

Work for ServiceNow?
Samanage 2x

Learning about ServiceNow?

We can help you find the solution that fits you best.

ServiceNow Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

87%
(Based on 197 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

87%
(Based on 196 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

88%
(Based on 203 reviews)
Knowledge Base

Provides a forum for answers to common questions.

82%
(Based on 184 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

80%
(Based on 174 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

83%
(Based on 192 reviews)
Time Tracking

Tracks time worked on a ticket.

83%
(Based on 165 reviews)
Surveys

Provides surveys to measure employee satisfaction.

n/a
Access & Usability
Mobile

Enables access to service desk features via mobile device.

75%
(Based on 115 reviews)
Self Service

Enables employees to view the status of their tickets.

83%
(Based on 181 reviews)
Active Directory

Provides a directory of all users within an organization.

83%
(Based on 148 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

n/a