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ServiceNow

3.9
(512 reviews)

ServiceNow provides cloud-based services (SaaS & PaaS) that automate enterprise IT operations.

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ServiceNow Features

Configuration

Infrastructure Management

Gives administrators control over hardware and software resource allocation

91%
(Based on 8 reviews)

Breadth of APIs and Integrations Offered

How satisfied are you with the breadth of APIs offered? APIs typically enable integration of data, logic, objects, etc with other software applications.

93%
(Based on 8 reviews)

Bulk Changes

Change policies and configurations across numerous SaaS applications

88%
(Based on 9 reviews)

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

88%
(Based on 231 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

87%
(Based on 233 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

88%
(Based on 239 reviews)

Knowledge Base

Provides a forum for answers to common questions.

82%
(Based on 219 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

80%
(Based on 206 reviews)

Administration

Reporting

Provides ability to create the reports that meet your business requirements

82%
(Based on 9 reviews)

Cost Management

Tracks spending and contracts to manage investments

82%
(Based on 6 reviews)

Automation

Automate repetitive tasks accociated with SaaS operations and maintenance

90%
(Based on 9 reviews)

Administration Console

Provides Administration tools/console that are easy to use and learn for routine maintenance tasks

88%
(Based on 9 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

83%
(Based on 228 reviews)

Time Tracking

Tracks time worked on a ticket.

83%
(Based on 193 reviews)

Surveys

Provides surveys to measure employee satisfaction.

n/a

Compliance

Access Controls

Gives admistrators control over SaaS-related privilages and accessability

85%
(Based on 8 reviews)

Policy Enforcement

Allows administrators to set policies for security and data governance

83%
(Based on 8 reviews)

Data Governance

Provides administrative control over sensitive user data

85%
(Based on 8 reviews)

Government and Industry Compliance

Helps companies ensure they meet their industry-specific compliance needs for data management and privacy standards

93%
(Based on 6 reviews)

Logging

Record of data changes taking place in the software.

81%
(Based on 8 reviews)

Threat Alerting

Identifies and alerts administrators of threats, issues, incidents and requests related to SaaS applications

93%
(Based on 6 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

74%
(Based on 143 reviews)

Self Service

Enables employees to view the status of their tickets.

82%
(Based on 218 reviews)

Active Directory

Provides a directory of all users within an organization.

83%
(Based on 177 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

n/a
ServiceNow
3.9
(512 reviews)