ServiceNow

(495)
3.9 out of 5 stars

ServiceNow provides cloud-based services (SaaS & PaaS) that automate enterprise IT operations.

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ServiceNow Features

Configuration
Infrastructure Management

Gives administrators control over hardware and software resource allocation

Not enough data available

Breadth of APIs and Integrations Offered

How satisfied are you with the breadth of APIs offered? APIs typically enable integration of data, logic, objects, etc with other software applications.

Not enough data available

Bulk Changes

Change policies and configurations across numerous SaaS applications

Not enough data available

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

87%
(Based on 214 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

87%
(Based on 215 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

88%
(Based on 222 reviews)
Knowledge Base

Provides a forum for answers to common questions.

82%
(Based on 201 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

80%
(Based on 189 reviews)
Administration
Reporting

Provides ability to create the reports that meet your business requirements

Not enough data available

Cost Management

Tracks spending and contracts to manage investments

Not enough data available

Automation

Automate repetitive tasks accociated with SaaS operations and maintenance

Not enough data available

Administration Console

Provides Administration tools/console that are easy to use and learn for routine maintenance tasks

Not enough data available

Reporting
Dashboards

Displays important metrics relating to performance.

82%
(Based on 209 reviews)
Time Tracking

Tracks time worked on a ticket.

83%
(Based on 177 reviews)
Surveys

Provides surveys to measure employee satisfaction.

n/a
Compliance
Access Controls

Gives admistrators control over SaaS-related privilages and accessability

Not enough data available

Policy Enforcement

Allows administrators to set policies for security and data governance

Not enough data available

Data Governance

Provides administrative control over sensitive user data

Not enough data available

Government and Industry Compliance

Helps companies ensure they meet their industry-specific compliance needs for data management and privacy standards

Not enough data available

Logging

Record of data changes taking place in the software.

Not enough data available

Threat Alerting

Identifies and alerts administrators of threats, issues, incidents and requests related to SaaS applications

Not enough data available

Access & Usability
Mobile

Enables access to service desk features via mobile device.

75%
(Based on 125 reviews)
Self Service

Enables employees to view the status of their tickets.

83%
(Based on 199 reviews)
Active Directory

Provides a directory of all users within an organization.

83%
(Based on 160 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

n/a