Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 175 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 176 reviews)
Notifies the IT team when a ticket needs action.
(Based on 182 reviews)
Provides a forum for answers to common questions.
(Based on 166 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 157 reviews)
Displays important metrics relating to performance.
(Based on 173 reviews)
Tracks time worked on a ticket.
(Based on 147 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 103 reviews)
Enables employees to view the status of their tickets.
(Based on 162 reviews)
Provides a directory of all users within an organization.
(Based on 132 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.