Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 197 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 196 reviews)
Notifies the IT team when a ticket needs action.
(Based on 203 reviews)
Provides a forum for answers to common questions.
(Based on 184 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 174 reviews)
Displays important metrics relating to performance.
(Based on 192 reviews)
Tracks time worked on a ticket.
(Based on 165 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 115 reviews)
Enables employees to view the status of their tickets.
(Based on 181 reviews)
Provides a directory of all users within an organization.
(Based on 148 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.