What do you like best?
We had very complex solutions. ServicePath eliminated rogue proposal changes and allowed for complex hybrid cloud solutions to be built, quoted and delivered to customers very quickly (within minutes). ServicePath allowed our Engineers and Reps to reduce quoting time and allowed them to focus on solution builds and increasing face time with customers and prospects.
It accelerated our quote turnaround and our deal velocity, as well as, internal finance and technical reviews cycle time. It also enabled reps to understand the interrelationships in our cost structure and where our models could be adjusted to win profitable business.
What do you dislike?
The system was time consuming to initially set up. Having said that, we did not employ the install base feature of the product in ServicePath. If we had, perhaps the installation experience would have been easier. Because we did it our way, it was challenging and a large time consuming exercise to dig through all our files, configs, pricing, etc. Overall, I suspect there was an easier way to get set up.
Recommendations to others considering the product
Listen to their recommendations on how to get up and running quickly...worth a few extra bucks.
What business problems are you solving with the product? What benefits have you realized?
As stated above, it greatly enhanced our quoting cycles, discipline and overall sped up our initial quote to cash cycle. It freed up the right resources to focus on business prospecting and making more calls.