servicePath CPQ

(12)
4.6 out of 5 stars

servicePath is a modular platform designed for IT service providers for costing, pricing, quoting and contracting simple to complex IT solutions. Each integrated module addresses a specific aspect of the commercial service lifecycle: cost management, product management sales management and solution management.

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servicePath review by <span>Imkar S.</span>
Imkar S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

A quote to order tool that has helped improve the Quote to Order process

What do you like best?

From a Business analysts perspective I worked closely with ServicePath on various projects and also support activities. The interaction with servicePath helped to build good customer/vendor relationships, which was crucial on the delivery of strategic solutions to now only cater for initial internal business needs but also enhance current functionality for strategic future growth. The CPQ tool has been adopted through the business with great successes

It has been very easy to engage with ServicePath on requirements specified by business users but the main trait was to also get recommendations from ServicePath on to how best utilise current or new functionality to help achieve even more business benefits.

What do you dislike?

The only improvement that would be beneficial is to have more intuitive reporting that are available to ends users to create and customise as they deemed appropriate per business departments. The ability to report and export data to manipulate how end users see fit would also be beneficial.

What business problems are you solving with the product? What benefits have you realized?

ServicePath is helping to consolidate various product portfolios into one consolidated tool to be used within the business, while helping to replace old excel based pricing tools and to have a more structured and robust governance model.

The end user experience has been improved using a more intuitive tool by utilising the configured products to enhance the guided selling process and with future development projects this will help provide the portfolio expansion to a much larger user base within the company.

The end user experience has been improved and with future development projects this will help provide the portfolio expansion to a much larger user base within the company.

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servicePath review by <span>Matt C.</span>
Matt C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

End-to-End Quoting and Proposals through servicePath improves efficiency and accuracy

What do you like best?

We have a comprehensive portfolio of (what can become quite complex) Managed IT solutions that span across several facilities and regions. servicePath enables us to logically define our product offerings, structure detailed cost models, and ensure that no required details or steps are overlooked or missed. Our global solution sales team uses servicePath daily to build accurate quotes and proposals in a very efficient manner.

What do you dislike?

servicePath CPQ has a lot features that are accessible to all users. Some are very powerful and it would make things easier if we were able to prevent some users from accessing all features. Also, while the servicePath team adds new functionality very quickly, it would be nice to have more one-on-one time with their team to determine how to best take advantage of these features. As the company continues to grow and has more resources available to support product development efforts, I anticipate this will improve.

What business problems are you solving with the product? What benefits have you realized?

Our sales team can create accurate quotes and orders much quicker than ever before. We can create quotes from any office in any currency. We can also prepare and manage multiple quotes on the same opportunity which makes it easier to present different options to our customers. The approval flows we implemented are very straightforward and give us the ability to validate the technical and financial details before it is delivered to a customer.

What CPQ solution do you use?

Thanks for letting us know!
servicePath review by <span>Dan L.</span>
Dan L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

ServicePath Understands Complex Technology Sales! Help your Sales Accelerate

What do you like best?

We had very complex solutions. ServicePath eliminated rogue proposal changes and allowed for complex hybrid cloud solutions to be built, quoted and delivered to customers very quickly (within minutes). ServicePath allowed our Engineers and Reps to reduce quoting time and allowed them to focus on solution builds and increasing face time with customers and prospects.

It accelerated our quote turnaround and our deal velocity, as well as, internal finance and technical reviews cycle time. It also enabled reps to understand the interrelationships in our cost structure and where our models could be adjusted to win profitable business.

What do you dislike?

The system was time consuming to initially set up. Having said that, we did not employ the install base feature of the product in ServicePath. If we had, perhaps the installation experience would have been easier. Because we did it our way, it was challenging and a large time consuming exercise to dig through all our files, configs, pricing, etc. Overall, I suspect there was an easier way to get set up.

Recommendations to others considering the product

Listen to their recommendations on how to get up and running quickly...worth a few extra bucks.

What business problems are you solving with the product? What benefits have you realized?

As stated above, it greatly enhanced our quoting cycles, discipline and overall sped up our initial quote to cash cycle. It freed up the right resources to focus on business prospecting and making more calls.

servicePath review by <span>Scott B.</span>
Scott B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

servicePath CPQ gave us a standard solution across partners saving us time and money

What do you like best?

As a Global Architect and Account CTO covering a major global partner, I am responsible for building joint solutions we can take to market together. My time is my most valuable resource. servicePath CPQ lets me work with partners to build very complex solutions for their customers, confident of the financials and technical feasibility. There are two servicePath features I really like. First is the ability for to give our key SI partners their own servicePath accounts so that they can price out their own solution configurations for their end customers. Second, is that it allows for iterative solutions - I input customer requirements and the platform allows me to iterate through different configurations and it calculates the whole solution lock-step. My partner can pull a ROM estimate together in minutes. We can see their activity in the system, what configurations and priced solutions have been used, etc.

What do you dislike?

It would be nice to have the ability to export/import/publish products and business rules so that they can be shared easily across our multiple servicePath instances. I understand this is on the roadmap but we could use it now. Putting together an estimate is pretty intuitive in servicePath, depending on how we build our products but building a complex product can be complicated. servicePath would benefit from additional help materials.

Recommendations to others considering the product

If you use spreadsheets to price and configure your solutions - you need to consider servicePath. My strong recommendation is that you get whoever it was that built your spreadsheet involved in the implementation. It can take a lot of time to reverse engineer the formulas and references in those spreadsheets so having the creator as part of the project team can save you a lot of time and headache. Also, don't just automate your old process. When you implement a platform like servicePath try to stay open to the idea that spreadsheets have limitations and things can be done differently. We realized that we could update our product data on a much more frequent basis than before. This allows us to ensure we always have the latest product versions in our solutions. We don't worry about obsolete spreadsheets being in circulation. We can see our partner and customer activity in the system, what configurations and solutions they have priced out, etc. That makes for good business intelligence that we didn't have before.

What business problems are you solving with the product? What benefits have you realized?

Before servicePath it could take us hours or even days with a partner to price a complex solution configuration for their customer. Now it takes us just a few minutes. That's the biggest benefit of servicePath - it has given me time back in my day - time I can use to have more strategic discussions with our partners.

servicePath review by <span>Jenny B.</span>
Jenny B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easy to use for both administators and end users

What do you like best?

User experience. From a product management point of view I was able to easily build complex configured products which then had an impressive (and instant) end user interface. The tool provides so much control and customisation literally at the click of a button. This in turn ensures the end user experience is also perfect for your organisation allowing you to help the person raising the quote as much as is needed.

What do you dislike?

There wasn't anything I disliked because if there was anything that didn't quite work in the way I needed it to, it was very easy to engage with servicePath and get their recommendations on how to proceed. This would either involve them showing me functionality I wasn't aware of or developing something quickly to achieve what I needed.

What business problems are you solving with the product? What benefits have you realized?

servicePath has replaced old pricing tools in excel and provided a much more robust solution which is easier to manage. The configured product functionality has enabled a guided selling/quote process to ensure Sales have access to pricing (and details about what needs to be in a solution) without having to engage with Specialists and Pre Sales teams.

servicePath review by <span>Martin M.</span>
Martin M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great Company with great people

What do you like best?

very agile, friendly, proactive, great ideas how to solve requirements, the platform could solve 80% of our requirements from the beginning and the remaining 20% where developed or customized in a joined engagement

What do you dislike?

workload is maybe too high for the internal employees, but this might be normal in a startup mode. Increasing the amount of employees needs to be in line with revenues, of course.

Recommendations to others considering the product

none

What business problems are you solving with the product? What benefits have you realized?

We had to solve a product basket with dynamic pricing and financial flexibility. The platform is easy to customize, configure and use. It's highly secure and multi-tenant. It solved additionally the problem of document handling and data protection. A perfect fit for our partner demands.

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