ServicePower

3.8
(3)

ServicePower provides a complete global, mobile, field management platform enabling clients to utilize both employed & contracted resources and control all elements of the job lifecycle, from opportunity to execution to analysis.

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ServicePower review by Administrator
Administrator
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"Turnkey website that connects the manufacturers directly to the service companies"

What do you like best?

extremely easy to accept service calls and process claims for warranty. Warranty claims can be submitted within a click of a button as the manufacturer already fills out the dispatch and claim information for you. It is very easy to check the status of your claims as there are different stages that it goes through... If there is any problem with a service claim that you submit you can easily make the corrections needed in order to get it through the paid process. this is a Great website

What do you dislike?

customer service can be a bit lacking. If any problems arise with claims you can expect to be on hold for a good 30 minutes. Also, for some claim processing some claims can get stuck in a review status. Thus, you would have to call the company in order to get the to push the claim to the next status.

Recommendations to others considering the product

Most of the time you don't have a choice. The manufacturer does business with them.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of our service calls and warranty claims all in one place to make sure that we get paid for every job that we go out of. It makes it easy to transfer the customers information into our own internal program for the purposes of bookkeeping.

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ServicePower review by Cormac M.
Cormac M.
Validated Reviewer
Review Source

"Excellent Service Power"

What do you like best?

The ability to schedule and send jobs in real time

What do you dislike?

The fact that you cannot tell if jobs are completed on the service power screen

What business problems are you solving with the product? What benefits have you realized?

The scheduling of different types of jobs to engineers in a variety of geographical locations.

What Field Service Management solution do you use?

Thanks for letting us know!
ServicePower review by User in Utilities
User in Utilities
Validated Reviewer
Review Source

"ServicePower - Maximises Resource Efficiency"

What do you like best?

It is easy to use and interfaces well with other systems

What do you dislike?

Standing data can take some time to set up

Recommendations to others considering the product

Take a holistic approach and include all systems that may need to interface with ServicePower, both existing and planned for the future.

What business problems are you solving with the product? What benefits have you realized?

This has transformed our operations from a paper based largely manual system to a much more efficient one

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