4.0 out of 5 stars

Help Desk Management System

Work for ServicePRO?

Learning about ServicePro?

We can help you find the solution that fits you best.

ServicePRO Reviews

Write a Review
Filter Reviews
Filter Reviews
Company Size
User Role
For Category
Showing 1 ServicePro review
LinkedIn Connections
ServicePro review by <span ue="safe-name" data-safe-name-id="7c9d047a-2800-47ff-8324-8ef60afa7ab2">Jonathan C.</span>
Jonathan C.
Validated Reviewer
Review Source
" itemprop="name" />

"ServicePro Helps Us Meet our Help Desk and Member Needs"

What do you like best?

Service Pro is completely web-based with no desktop client needed. It is responsive and presents a nice interface for both our 50 technicians and our end-users when handling work orders, purchase requests and change management requests.

What do you dislike?

Even though the software is web based, it still requires a small download of helper software on the technician PC to ensure full functionality. This is still much better than the previous HelpStar version of the software. Reporting could also be a little easier in terms of customization but the canned reports cover about 90% of our needs.

What business problems are you solving with the product? What benefits have you realized?

Our goal with this software was to improve our business process efficiency in regards to our help desk and ensure greater transparency when servicing our end users. With ServicePro we handle more tickets more quickly and with greater transparency with management and users.

Sign in to G2 Crowd to see what your connections have to say about ServicePRO

What Service Desk solution do you use?

Thanks for letting us know!

There are not enough reviews of ServicePRO for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

ServiceNow Logo
ServiceNow provides cloud-based services (SaaS & PaaS) that automate enterprise IT operations.
JIRA Service Desk Logo
JIRA Service Desk
Built on Atlassian’s JIRA, JIRA Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Samanage Logo
Samanage is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Freshservice Logo
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Spiceworks Help Desk Logo
Spiceworks Help Desk
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
BMC Remedy Logo
BMC Remedy
BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.
ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Cherwell Service Management Logo
Cherwell Service Management
Cherwell Service Management™ software is an IT service management (ITSM) solution that enables your IT team to implement and automate ITSM processes, while providing the extraordinary customer experience the business expects.
SysAid Logo
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
EasyVista Logo
EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.
Show more
Kate from G2 Crowd

Learning about ServicePRO?

I can help.
* We monitor all ServicePRO reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.