1. Consultant in Information Technology and Services

    Great content & the best support!

    "I like that the content is relevant to our business. I also like that Ronnie Titus is like a service ninja and answers me within minutes of an email! "
    11/20/2018
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  2. Dave U.

    Effective and fun customer service learning tool

    "The courses are relevant and fun to go through. The concepts are short and to the point. The humor makes it fun to learn."
    09/11/2018
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  3. Administrator

    Great Customer Support!

    "Ease of assignments and the length of them are just perfect for our team to do the courses assigned each month in plenty of time "
    09/11/2018
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  4. Jeff F.

    ServiceSkills helps make our customer service best in class

    "One of the things I love about the ServiceSkills courses is the diversity of the curriculum. There are interactive courses, videos, and simulations, so our employees are exposed to a variety of styles. Plus, the training is broken down into small modules, which makes it easier for employees to use."
    09/05/2018
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  5. Administrator

    Its all right here!

    "I love the variety of courses and scenarios covered. Service skills really understands the challenges of the workplace."
    08/30/2018
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  6. Administrator

    A great Customer Service Training tool.

    "That it is so helpful and enlightening for New as well as "seasoned" CSR's."
    06/11/2018
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  7. Chris S.

    Director of Sonic Services at Sonic Equipment Company

    Great Training Tool

    "We introduced the Serviceskills.com platform roughly a year ago to supplement our internal training and on-boarding processes. There are several different modules to the platform that relate to various different divisions of our business to reinforce the necessary soft skills for a customer driven business. The lessons have been very valuable to our expanding workforce as we add multiple..."
    05/14/2018
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  8. Brian C.

    Found Everywhere, Always useful

    "Covers the basics of phone etiquette Reinforces expected behavior Equips consultants for hard situations they are guaranteed to encounter."
    03/26/2018
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  9. User in Hospital & Health Care

    Gets the Job done!

    "It’s simplistic. You long on and you are off and running. The courses are easy to follow and they serve as great surface level introduction to the life of a customer service rep. "
    01/03/2018
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  10. Shirin M.

    Director, Corporate Contracts & Customer Care

    ServiceSkills has worked WONDERS in our organization!

    "I like how I can assign courses to my Customer Service team based on individual need. My ServiceSkills manager, Ronnie Titus, is AWESOME and is always available to lend support when needed."
    09/10/2017
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  11. Keith F.

    Director of Leadership Development and Training at Regis Corporation

    Excellent for on demand learning!

    "We love the "What to say when" modules with their quick video examples. They are relevant, helpful, and easy for leaders to apply to their teams in day to day situations. "
    06/27/2017
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  12. Benjamin J.

    Director of Operations at Casablanca Express

    Service Skills elevates any team to the next level

    "Service Skills online training is short and fun to follow. I make every employee do service skills at point of hire and annually for a refresher. I love the emails I get from service skills with 2-3 minute refresher courses in them and they make a great "Focus Friday" topic to talk about at our meetings. Service Skills staff is beyond friendly. We can send an email to the staff and they will..."
    06/07/2017
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  13. Sandi W.

    Front Desk Supervisor Augusta National Golf Club

    Very convenient and effective training programs.

    "The convenience of logging on at anytime and working on the modules. The information is so appropriate to the expectations we have of our staff members and they can quickly apply the skills."
    07/13/2017
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  14. Mary S.

    Instructor/Business at Francis Tuttle Technology Center

    Service Skills provides excellent training for Francis Tuttle students.

    "The Telephone Dr. series through Service Skills has been an invaluable tool in preparing our students for interaction with clients in their careers in the business office. The training is far superior to other materials we have use din the past. I applaud Service Skills for their commitment to excellent customer service! "
    08/29/2016
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  15. James P.

    Manager, Customer Service, Patient Financial Services at Lancaster General Health

    ServiceSkills rocks!

    "The modules. They are real situations that occur in call centers and in the workplace. They aren't overdone in terms of being dramatic or unrealistic."
    04/27/2016
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  16. Gregory T.

    Project Manager/Supply Chain Operations Professional in Transition

    ServiceSkills - Online Learning Made Affordable and Convenient

    "All the tools to track and evaluate employee training are here. A one-stop shop for verification as well as tools to ensure training is being put to use. Being able to assign courses so I can specifically target deficiencies is a great bonus!"
    02/10/2016
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  17. Tanya C.

    Customer Service Center Manager at Gate City Bank

    Positive reinforcement training for call center reps.

    "Teaching agents how to handle tough customer service issues by providing the best resources to turn a bad call to a Great call! Easy for agents to use, one agent said to me "If I have a challenging call I like to go watch a service skill to calm me down" they use videos to start their day as well! Easy to use the administer the product for training. Education that provides service based..."
    09/29/2015
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  18. Leif A.

    Learning Management System (LMS) Administrator at Les Schwab Tire Centers

    Great Product! Amazing Support Team!

    "Service Skills has done an exceptional job of organizing and presenting their training materials. Our users are not the most technologically savvy and we have had very little support needed. The courses are architected in a manner to play on a variety of browsers and devices which is also a great benefit to our users. When we have had issues the Service Skills team always goes above and..."
    06/26/2015
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  19. Paul N.

    Learning Program Manager

    ServiceSkills.com review by Paul Nedeau, Hussmann

    "The approach works well for many of our associates: short, simple, interactive on-demand learning modules to boost their skills and help develop their careers. The program support materials such as job aids and slide content do a great job at reinforcing the content. The approach works for a wide-range of learning types and styles. ServiceSkills.com delivers a quality product and backs-up..."
    06/12/2015
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  20. Steve R.

    Director of Sales & Customer Service at Bug Tussel Wireless

    We're on year two of using this service and enjoy it thoroughly

    "I like that I can base a lot of what our team should be doing by using these skills. It makes us more uniform as a company. Everyone is on the same page. These videos cover so many scenarios that it's nearly impossible that something else comes up that you can't handle. And even if something does come up, by using what you learned you should feel confident that these training videos can get you..."
    10/20/2015
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