What do you like best?
The software is very easy to learn, the menus are very ergonomic and the support team is excellent.
This shows all there is to be shown about what happens in the business and for what ServiceTitan can't do, it can be achieved with fully compatible programs.
The numbers, reports, tracking... all these functions can change drastically the way you were organizing you business. Furthermore, all of these are integrated in the same program, wich simplifies everything.
Definitely one of the best systems out there !
What do you dislike?
Even though the support team ALWAYS answers, it often takes time.
The Software is very good, but it is also very expensive. Nevertheless, you'll get what you paid for.
Recommendations to others considering the product
ServiceTitan offers a lot of options, it is up to you to use them or not and make the best out of it. It will need some time to discover the interface, but don't worry everything is very user-friendly. You will need no time to be able to benefit, even just a tiny bit, from this Software.
I would personnally recommend it over any other product out there !
I insist on the fact it is extremely easy to use, even though there are a lot of options. This is what makes it a much better Software than the others.
What business problems are you solving with the product? What benefits have you realized?
We revised our marketing strategy thanks to customer surveys, advertising tracking, marketing and many other tools. We needed less than a month to feel comfortable with the product.