3 day training At Customer Site
This is an on-site training and installation service at customer site. Both product training for users, and for administrators will be covered in this training. In addition, product installation will be provided. At least one of your employees will be trained to become TechExcel Product Experts.
Half day instructor lead online training
This online training includes brief product training for users and administrators via web online meetings. You may learn our ALM solution at your own pace and take the online exams to get certified as a TechExcel Product Expert.
An Introduction to ITIL | Structure of the library | ITILs key concepts and objectives
Service Level Agreements & Service Catalogue
This course will look at the process required for a successful Service Level Agreements and how to build a service catalogue, and enable participants to practice writing a Service Level Agreement/Service catalogue relevant to their business.