ServiceWise

(3)
2.5 out of 5 stars

ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.

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ServiceWise Reviews

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ServiceWise review by Administrator in Gambling & Casinos
Administrator in Gambling & Casinos
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Easy to use

What do you like best?

I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do.

What do you dislike?

Sometimes there is a lag in the system. It takes a little longer to get the request.

What business problems are you solving with the product? What benefits have you realized?

I am always looking for a way to make my products Easier for the consumer to use or to get help.

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ServiceWise review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
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Clunky User Experience

What do you like best?

Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues.

What do you dislike?

User experience has a lack to be desired. Not mobile friendly.

Recommendations to others considering the product

If you’re looking for ease of use and mobility - ServiceWise isn’t the solution for you.

What business problems are you solving with the product? What benefits have you realized?

Keeps track of tickets in tandem with ITIL service level agreements, placing priority of what tickets need to be addressed first.

What Service Desk solution do you use?

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ServiceWise review by Internal Consultant in Higher Education
Internal Consultant in Higher Education
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ServiceWise, a dated product

What do you like best?

The amount of information that you can use in ServiceWise is incredibly in-depth.

What do you dislike?

The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk.

What business problems are you solving with the product? What benefits have you realized?

It allows for in-depth tracking of cases throughout our campus.

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* We monitor all ServiceWise reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.