What do you like best?
SetMore is a virtual assistant in the cloud. There's really no other way to describe it better. It provides your company with a means to schedule meetings, appointments and tasks (either by you, your staff, or directly via your customers through the Web), keeps track of your products, services and customers, and integrates with most of today's industrial services such as Google, Outlook, Office365, Zoho, SalesForce and much more, including social networks like Facebook and Instagram!
What do you dislike?
The scheduling process is quite straightforward, but it could be improved by adding new fields to the schedule form in order to capture more relevant information in real time. Also, there is no built-in reporting service, which is a must for metrics and KPIs.
Recommendations to others considering the product
SetMore is, as mentioned in the review's intro, a perfect virtual assistant. It keeps track of your appointments, associates your staff with your products and your customers, sends notifications via both Email and SMS and integrates with your existing calendar solutions. It lacks in reporting and service analytics, but you can export the information to your favorite reporting solution.
What business problems are you solving with the product? What benefits have you realized?
Currently all our coaching and demo sessions are being carried on via SetMore. We have full details of the nature, type, product and customer for each engagement, and as we have Google Apps the Google Calendar integration is decidedly handy.