What do you like best?
The customer service is exceptional and the ability to modify the level of our contact as we have grown is very helpful. This has saved us substantial $ in overages.
What do you dislike?
It would be great if they could develop an interface to the physical copier so the internet faxing could be accessed directly from the equipment.
Recommendations to others considering the product
If you have a high volume of faxes and a need to move documents electronically, Sfax is a solution you should consider. With electronic signature and a number of ways to receive your incoming faxes, Sfax can become both a time and dollar saving opportunity for your company.
What business problems are you solving with the product? What benefits have you realized?
We have an extremely high volume of incoming faxes and we used to experience issues with clients receiving a busy signal. This also helped us reduce our printing expense as many of our faxes only need filed electronically in a patients record. Having the digital copy makes it easy to just drop it into the appropriate network folder.