What do you like best?
I've been using ShareX for about a year and a half and I've never even thought of switching to another software. I've even installed it on the computers of the people in my family because it's that convenient. What really makes it for me is how simple it is to use and how incredibly deep the software gets for people that care to actually dig into it.
ShareX has an absurd number of features available, it's incredibly lightweight, easy to get into using on a constant basis, and highly configurable to a point where you can even specify custom locations where you want your files to be uploaded and how.
It has features for uploading not only images and screenshots, but also files, text documents, and even video files, going as far as to let you choose the specific host for where you want each particular type of media to go to. It integrates into Windows Explorer via the "Send to..." menu, so uploading files is as seamless as using Windows itself.
Compared to other similar screenshot software, like Lightshot, Puu.sh and even some more obscure ones like Postimg, ShareX just does it better.
All in all, ShareX just has the level of customization and configurability I need as a power user on my laptop day to day.
What do you dislike?
Off the top of my head I can't really think of any real flaws in it, I use it very constantly day to day, and I don't think I've ever ran into any problems with it at all.
I suppose one thing that could be improved is the preferences and configuration menus, as they're a bit split up and sometimes it's hard to figure out precisely what menu I need to get into in order to change what I want.
I suppose having a port of this to mobile platforms, especially Android would be incredibly nice.
One thing I always find myself struggling with on Android is getting files onto the cloud and synced with my computer efficiently.
Outside of that, I can't really point at any one thing and say "That, that needs to be fixed."
ShareX is one of the most cohesive, easy to use, and convenient pieces of software out there.
Recommendations to others considering the product
It's by far the best software for uploading files, text, and images, and the top of the line in capturing screenshots. I can't recommend it enough.
What business problems are you solving with the product? What benefits have you realized?
While I'm actually unemployed at the moment, I use ShareX day to day on many smaller projects at home.
I use to to upload my files to various cloud storage websites when I need to host a file somewhere for a friend or colleague.
I could see it being helpful for productivity especially in technical fields, as sharing a screenshot or short video quickly and without delay can be a good way to explain an issue or a bug in some currently in-development software, or even use in technical support for getting help with common problems people run into. Visual Representations of a problem are often far more useful than words alone.