Sharpen’s platform is a cloud-native contact center solution for mid-size to enterprise businesses. From customer support to outbound sales, Sharpen's platform is designed for productivity and agent efficiency.
As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social, and more within one interface. Out-of-the-box integrations, open APIs, and an industry-first programming language allow for customizable features and functionality.
Sharpen’s reporting, and analytics dashboard offers both real-time and historical data. Monitor and report on contact center performance, agent activity, and customer interactions.
Coaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed, and marked using color-coded comments. Agents can then review the feedback and directly respond to comments and questions.
Sharpen uses a simple pricing model which includes all features, data storage, and premium support.