Sharpen

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Sharpen ​is a cloud-based communication platform designed to ​enable sales and support teams to deliver greater results with less effort while improving back office intelligence.

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Sharpen Pricing

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Sharpen pricing & plans
PriceDescriptionFeatures
Sharpen Voice $5 total cost per user, per month Single telephone extension for lobbies, conference rooms, etc. *Requires a Sharpen Empower contract
  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replications
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • Purpose-built by our internal development team
  • Automatic lowest latency routing
  • IP and Web phone supported
  • 4.4 MOS Score-- Highest possible call quality
  • Single Sign On (SSO) Supported
  • HIPAA & PCI DSS Compliant
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • 100% Web-based administrator configuration
  • Advanced security and policy management
  • Permissions-based access control
  • Instant global phone number provisioning
  • Latency monitoring tools
  • One-click simple configure of features
  • Cloud-native IP PBX
  • 99.999% uptime
  • 24/7/365 US-based Support
  • Enterprise Service Level Agreements
  • Online submission and case management
  • Knowledge Base and Training Center
Sharpen Connect $15 total cost per user, per month Unified communications app for everyone in the company
  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active real-time replications
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • 100% open REST API platform
  • [dot]CX-object-oriented programming language
  • Automatic lowest latency routing
  • IP-Phone supported
  • Web-phone supported
  • 4.4 MOS Score--Highest possible call quality
  • Single Sign On (SSO) Supported
  • HIPAA & PCI DSS Compliant
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • TCPA & DNC Compliant
  • 100% Web-based Administrator Configuration
  • Advanced security and policy management
  • Permissions-based access control
  • Instant global phone number provisioning
  • Latency monitoring tools
  • One-click simple configure of features
  • Cloud-native IP PBX
  • Web based developer portal for API's
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise Service Level Agreements
  • Online submit and manage cases
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge Base and Training Center
Sharpen Empower $109 total cost per user, per month Full contact center capabilities focused on improving agent and customer experiences.
  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • Purpose-built cloud native platform
  • 100% open REST API platform
  • [dot]CX-object oriented programming language
  • Automatic lowest latency routing
  • IP and Web phone supported
  • 4.4 MOS Score - Highest possible call quality
  • Single Sign On (SSO) Supported
  • HIPPA & PCI DSS Compliant
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • TCPA & DNC Compliant
  • 100% Web-based administrator configuration
  • Advanced security and policy management
  • Permissions-based access control
  • Instant global phone number provisioning
  • Latency monitoring tools
  • One-click simple configure of features
  • Cloud-native IP PBX
  • 99.999% Platform uptime
  • Web based developer portal for API's
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Online submit and case management
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and training center (FAQ's, Getting Started Guides, Product Guides)
  • Account manager stays with the client through their entire journey
  • Preview release notes and future release dates
  • Out of box integrations with third party databases
  • Analytics & Insights
  • Omni-Channel Capabilities
  • Whisper, Listen, Barge-In
  • ACD
  • Sharpen Logic (IVR/IVA)
  • Sharpen University (WFO)
  • Post-interaction surveys
  • Sharpen Tables: Custom Data Models
  • Sharpen Actions (Automated Robotic Processes)
  • Sharpen Cadence (Outbound Campaign Manager)
  • Workforce management
  • Domestic local minutes, inbound, and outbound
  • Domestic long distance minutes, inbound, and outbound
  • Port or Provision Phone Numbers
  • 3rd party integrations supported
  • Inbound/Outbound calling
Pricing information for Sharpen is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Sharpen must be conducted with the vendor.

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