What do you like best?
I like that everyone at Fathom is super friendly and eager to help. I had a lot of questions at the beginning and feel as though I may have many at any given moment. Everyone that I have talked with at Fathom has been eager to please and willing to answer my questions (even if I have to ask the question more than once). They don't exactly teach a course about VOIP phones in law school so I had a ton of questions and a huge learning curve to conquer. I am always learning and am grateful that the staff at Fathom is always friendly and eager to help. I also like that once I have made a call with the support team at Fathom, they send me an email detailing my request and updating me as they have answers. I love when I interact with local companies that believe that communication is a two way street. They have really helped my business start out on the right foot. They put their customers first which is one of the many reasons why I am a fan of Fathom Voice.
What do you dislike?
I switched to Fathom from Google Voice because I wanted to use a more professional phone system when interacting with my clients and other professionals. Once we (Fathom and myself) got the phone up and running, I have really liked the system overall. The gentlemen that I worked with at Fathom Support were exceptionally helpful and put many hours into making sure that my phone worked properly. The one thing with Fathom Voice that I do not like at this point is that I can receive text messages from clients and other professionals but cannot send them. I have talked with Fathom Support about this but they have not resolved this issue as of yet. The other thing that I don't necessarily like is that when I am out and about I cannot return or make a call from my cell phone on my fathom voice number. When using Google Voice before I was able to call out from my Google Voice number and mask my cell phone number. My business is small and having this extra element before was helpful. When talking with Fathom, they indicated that this could be done but that it would add expense to my existing plan. In an effort to keep my business costs low, I will be continuing with my phone setup the way it is.
Recommendations to others considering the product
I would recommend that you call and talk with Shelby about what Fathom Voice could do for you. Shelby is amazing and always super friendly and helpful. The product, once it is set up really does speak for itself. The customer service, however, really sends this company over the top!
What business problems are you solving with the product? What benefits have you realized?
When I was using Google Voice, there was no way to have a professional voicemail set up for when I missed clients calls. There was no way to set business hours as parameters to accept these calls. I like that my Fathom phone is set up to operate during business hours. This allows me to keep some sort of balance with my clients and my workload. I like that Fathom provides an excellent voicemail that makes me look more professional. I love the fact that when I am away from my desk my calls get forwarded to my mobile and then ultimately I receive an email with voicemails should I be in another meeting. This is super convenient for when I am out and about.