What do you like best?
Having used other marketing automation products in the past, SharpSpring comes in with a fresh and relevant product, packed full of workflow features that help our marketing team and sales team reach their goals. They are always nes features in planning and SharpSpring are very welcoming of new feature requests.
What do you dislike?
The mobile app is a little basic in terms of full automation access but works well as a CRM when I am travelling.
Recommendations to others considering the product
If you are in an agency, you should definitely look at SharpSpring as an option. It is Marketing Automation designed for agencies, to learn and work the system well for their benefit.
SharpSpring is user-friendly, but there's a lot of work involved in setting up a marketing automation program that produces results. Ongoing efforts are needed to maintain and update your campaigns, add new ones, and produce regular reports. Make sure you have the personnel in place to nurture the program, while it nurtures your clients.
What business problems are you solving with the product? What benefits have you realized?
As an agency, we are benefiting from streamlining the number of systems we use, saving time for our marketing department. We have been able to replace 4 separate systems with SharpSpring and also know we are GDPR compliant with our client's data.
We also use the system for adding value to the marketing services we offer, by offering the system as a product for our clients to use.