SherpaDesk

(8)
4.0 out of 5 stars

Help Desk Software.

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SherpaDesk Reviews

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Showing 8 SherpaDesk reviews
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SherpaDesk review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Simple ticket system - maybe a little too simple "

What do you like best?

Sherpadesk is pretty user friendly because it is very simple to use. However, it might be a little too simplistic, as it cannot do many advanced functions. If you're looking for just a quick way to log and track tickets, it does the trick. However, if you want something really robust with a lot of CRM-like features, you won't find it here.

What do you dislike?

Mobile site does not work very well, as fields and things are not fully accessible on a mobile device. You can separate things into queues, but that is not always robust enough when farming data on like issues.

What business problems are you solving with the product? What benefits have you realized?

We needed a ticket system to track incidents and service requests for our IT Help Desk. We use sherpadesk to keep track of incidents and achieve SLAs.

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SherpaDesk review by Sandy S.
Sandy S.
Validated Reviewer
Review Source

"SherpaDesk Review"

What do you like best?

SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue.

What do you dislike?

We transitioned from the another program, so it took a little time to learn how to effectively use SherpaDesk.

What business problems are you solving with the product? What benefits have you realized?

In general, it has allowed for a sustainable amount of tickets where IT can efficiently resolve issues

What Time Tracking solution do you use?

Thanks for letting us know!
SherpaDesk review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"IT management made easy!"

What do you like best?

SherpaDesk provides a simple way to request and track support, IT issues, requests, and set-ups with a streamlined, easy to learn and use process.

What do you dislike?

I have yet to find something I dislike, except for the fact that sometimes transferring tickets isn't as clear it as I would like.

What business problems are you solving with the product? What benefits have you realized?

SherpaDesk has completely changed our IT support system at school. Teachers now make all requests through the platform, and they are able to then follow their request - be it support or set up - until the process is complete. With SherpaDesk, we have been able to take what was a teadious and chaotic system and turn it into a smooth, streamlined management system.

SherpaDesk review by Matt C.
Matt C.
Validated Reviewer
Verified Current User
Review Source

"IT Help Center ticketing system"

What do you like best?

email notifications, queues, and the product is very easy to use.

What do you dislike?

nothing that jumps out at me as a dislike

Recommendations to others considering the product

None

What business problems are you solving with the product? What benefits have you realized?

Creating FAQs for recurring items; this helps cut down on calls and emails. Benefits certainly include the ability to reference back to old tickets in order to take care of current issues, and it's also a great way to keep track of all "tasks" that you're working on.

SherpaDesk review by Ellen H.
Ellen H.
Validated Reviewer
Verified Current User
Review Source

"Sherpa Desk time management "

What do you like best?

Sherpa desk allows me to account for consultation time and generate invoices!

What do you dislike?

A bit difficult to learn all the functions that are available.

What business problems are you solving with the product? What benefits have you realized?

I can access all the information with ease on my phone. Time can be tracked accurately without having to transition to my laptop or desktop.

SherpaDesk review by David J.
David J.
Validated Reviewer
Verified Current User
Review Source

"Sherpa desk - wonderful product"

What do you like best?

I would highly recommend Sherpa Desk. We used it for technology and facilities ticket management and tracking. The ease of use greatly exceeded the competition, especially at a low price point.

What do you dislike?

The iPhone app is clunky. It has improved but could still use some work

What business problems are you solving with the product? What benefits have you realized?

Tracking multiple technicians and managing tiers of tickets has reduced work time 10%

SherpaDesk review by Thomas L.
Thomas L.
Validated Reviewer
Verified Current User
Review Source

"Amazing Product!"

What do you like best?

The simplicity of the software makes life super easy.

What do you dislike?

So far by using this product i have no complaints.

What business problems are you solving with the product? What benefits have you realized?

Helps me keep track of helpdesk tickets

SherpaDesk review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Infrequent user of Sherpa Desk"

What do you like best?

I appreciate how intuitive this product is. Although it's rare that I have to use SherpaDesk, it is never difficult to return to. Aesthetically it is simple and effective.

What do you dislike?

This system does not reserve space for maintenance and so it is incomplete for my needs. The perfect product might incorporate the project tracking features of SherpaDesk along with the space management features of an event management software.

Recommendations to others considering the product

It is a clean looking tool which should be easy to train people on.

What business problems are you solving with the product? What benefits have you realized?

Work orders and event logistics are routed through SherpaDesk. The ticket record helps track progress on projects.

Kate from G2 Crowd

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